Nick Alexander BMW = F- Rating

[shay2nak]

Wait a minute here. WHY DID YOU TAKE DELIVERY OF THE CAR? You should have just walked away and had the car sit on the lot. You told them the issues, they don't fix...you get a lawyer. Simple as that.

I be damned I take delivery of a 70k car that's fucked up. Or any car for that matter.

I don't know how the payment schedule works for ED, but i hope you didn't pay for the car before it came here.

one time I had a $2500 deposit on an Elise like 6 years ago. When I backed out the dealer played games until I had a lawyer write a nice letter. I got my money back next day - express mail. i shit you not.

[tbonem3]

just curious if you mentioned or not if your roof was CF or steel, and the ding would have made a difference if the roof was CF vs. steel..sorry to hear about your troubles.

[tbonem3]

http://www.m3post.com/forums/images/...dthethread.gif


never mind -e93- !! but it would be an interesting new thread to see which roof is stronger the CF or the steel..

[AlterZgo]

Originally Posted by Liquidforce13

Also, i get in the car and it still has dirt and pebbels on the floor from a castle in germany, a tissue that i used from a napkin in Prague as well as an empty McDonalds cup from there as well, point is it was no where near detailed. I had to pay someone to come to my warehouse to have it detailed before all the bugs and dirt dried into the paint. This is no where near the end of it.

Sorry to hear about how the dealer totally screwed up your delivery.

Just one question though... why would you leave a used tissue/napkin and empty McDonalds cup in your brand new $70K car knowing full well it would take another month for it to be shipped over to the U.S.?

[Totti]

Originally Posted by AlterZgo

Sorry to hear about how the dealer totally screwed up your delivery.

Just one question though... why would you leave a used tissue/napkin and empty McDonalds cup in your brand new $70K car knowing full well it would take another month for it to be shipped over to the U.S.?

+1 reminds me of the potato story

[-=Hot|Ice=-]

Originally Posted by AlterZgo

Sorry to hear about how the dealer totally screwed up your delivery.

Just one question though... why would you leave a used tissue/napkin and empty McDonalds cup in your brand new $70K car knowing full well it would take another month for it to be shipped over to the U.S.?

The car is detailed and cleaned at the port when it gets in.

[RichMattB]

That is a terrible story. There is no excuse for having your new car arrive damaged.

Stay on top of BMWNA. I had a problem related to my M3's paint. Initially, they informed me that there was nothing they could to do help me. I remained persistent and, in the end, BMW paid for every penny of the repairs and I paid for nothing.

[piloto]

x a million on going with Ryan and GOLFFRR. Ryan made the process easy from start to finish, and everything in between.

I'm surprised too that you left all of that garbage in your car, knowing it's going to take a few weeks for it be transported, in hot conditions.

Nevertheless, I'd be pretty angry about the dent in the roof. Definitely take it up with BMWNA and see where it gets you. Be persistent.

[AlterZgo]

Originally Posted by -=Hot|Ice=-

The car is detailed and cleaned at the port when it gets in.

So he still leaves trash in the car? I still don't understand. Besides, if it does get detailed and cleaned at the port, why was the cup and napkin still in there?

And, if you're correct that the detail and cleaning is done at the port, then at least this part of the story, along with the gravel in the car, is not Nick Alexander BMW's fault, right?

[-=Hot|Ice=-]

Originally Posted by AlterZgo

So he still leaves trash in the car? I still don't understand. Besides, if it does get detailed and cleaned at the port, why was the cup and napkin still in there?

And, if you're correct that the detail and cleaning is done at the port, then at least this part of the story, along with the gravel in the car, is not Nick Alexander BMW's fault, right?

I don't think it's the CA's fault at all. He has no control over that. It's just interesting that it wasn't cleaned. I would contact BMW NA and explain the situation.

[Liquidforce13]

Thanks for all the input guys!

The trash was missed since there was 4 of us in the car dropping it off at the port in Amsterdam and had a flight to catch in about 2 hours so we were in a huge rush and cleaned the car out as much as we can. Trust me I'm anal Aboit that stuff.

Your right it may not be the dealers fault it wasnt clean but they should still check to make sure and not lie that it was and About the method it would be sent to Miami.

Let's see how round 10 goes with BMW NA today.

Thanks again for any info.

[aus]

Name the sales associate.

[mapezzul]

Originally Posted by -=Hot|Ice=-

The car is detailed and cleaned at the port when it gets in.

Not on ED cars. ED cars are not treated the same as a new car. The dealer is responsible for cleaning the car etc. Some dealers will tell you up front that detailing an ED is extra because there is no CSI money in them. Basically there is no penalty if the dealer sucks.

ED is completely different and technically he already did take delivery, in Munich. I have done four myself and it is not a typical delivery. It is very important to go with a trusted salesperson as there is no recourse with ED, really- BMWNA has no say in anything either as the dealer is in control once the car reaches them. Everything in transport should be covered under the insurance of the carrier though.

Best of luck to the OP but it will be a battle.

[-=Hot|Ice=-]

Originally Posted by mapezzul

Not on ED cars. ED cars are not treated the same as a new car. The dealer is responsible for cleaning the car etc. Some dealers will tell you up front that detailing an ED is extra because there is no CSI money in them. Basically there is no penalty if the dealer sucks.

ED is completely different and technically he already did take delivery, in Munich. I have done four myself and it is not a typical delivery. It is very important to go with a trusted salesperson as there is no recourse with ED, really- BMWNA has no say in anything either as the dealer is in control once the car reaches them. Everything in transport should be covered under the insurance of the carrier though.

Best of luck to the OP but it will be a battle.

O wow, I didn't know that. Thank you for informing me.

[Technic]

Originally Posted by -=Hot|Ice=-

The car is detailed and cleaned at the port when it gets in.

Somehow that's not 100% correct for ED... this is not unusual.

I paid 40 Euros at ED drop off just to make sure that my car was washed/waxed before getting to the port just because this is not the first story of PDC or the dealer not cleaning an ED car at re-delivery.

[1sikbmr]

damn terrible situation. I would be furious. Hope you get everything sorted out soon

[Mike van D]

Not good...would forward the situation up to BMW AG.

[Technic]

Originally Posted by Liquidforce13

I'm not sure if anyone else has experienced any problems with Nick Alexander in LA but after what I experienced I feel like I should share my story.

I Ordered a European delivery e93 M3, all went well in ordering and in Europe. Car was suppose to be delivered to the PC in South Carolina for me to pick up, but the dealer forgot and scheduled delivery of the car to LA instead, where it stayed for a couple weeks. I live in Miami and was anxious to drive the car and thought I might as well make the best of the situation and drive my convertible down the pacific coast hwy with my brother who lives out there. So i flew out to LA, after my sales rep said it wouldnt be a problem to drive the car there, but when I arrived he said that I will not be able to drive my car because of legal reasons (wish he would have looked into that before he told me yes i bought my ticket) and the best they could do is give me a loaner 328. I was pretty mad but what could I do, I said so be it just make sure its on the next truck out to miami. When I returned the loaner the sales rep told me the car left detailed and in an enclosed trailer with 3 other cars.

Five days passed and I get the call that my car is in Miami ready to be delivered. The truck pulls up to my warehouse and to my surprise its on an open trailer with 10 other vehicles on the front. They bring the car down and it could not have been any dirtier. It was full of bugs, dirt and what not from the drive accross the country, i couldn't even seen the headlights. If he told me it was going to be on an open truck i would have put a front bra on it. Also, i get in the car and it still has dirt and pebbels on the floor from a castle in germany, a tissue that i used from a napkin in Prague as well as an empty McDonalds cup from there as well, point is it was no where near detailed. I had to pay someone to come to my warehouse to have it detailed before all the bugs and dirt dried into the paint. This is no where near the end of it.

The next day after the detail I noticed a big dent in the roof. I have not yet driven the car because i don't have the tags, i'll get to that in a bit, and it spent the night inside my warehouse. The dealer claims it was not them nor the trucking company. At the moment this is not my biggest issue. My biggest problem is that there were no tags or registration sent with my car (which I paid for already). Not even a temp tag, and since there is no registration i cant even go out and get one myself. I emailed Nick Alexander for about 2-3 weeks asking for my tag and registration and got seldom responses. Finally I had to have BMW NA customer service contact the dealer GM who also is a real piece of work. It finally came in the mail and no one from the dealer followed up or asked if and when i received it. Horrible customer service!

To this date. Almost 2 months since I've took delivery of my car they will not answer any of my questions on the Dent in My roof, the extra month my car sat in my warehouse because i had no tag or registration and extra time it sat in LA, or the Performance Center experience i was supposed to get in SC and did not since they sent the car to LA.

Pretty long but i think people should know before they buy from this dealer!

The only thing that I can add to your upsetting post is just a general warning to anybody contemplating the order of any BMW thru these "online" vendors: unless your order is a simple one, with no special or specific requests, just do not get confused with an invoice plus "x amount" as a "low price"... you will get what you are paying for, and sometimes less.

If you expect that your phone calls will be responded reasonably on time, that your paperwork will be completed reasonably on time, that your requests will be taken care of reasonably on time, that your emails will be actually read and you are the type of person that cannot deal with the remote communication -or lack thereof- then this is not for you.

Sometimes you will find a great online vendor, sometimes do not. But the worst thing is the vendor that was great at the beginning and suddenly at post sale he/she becomes a black hole.

This is just an extreme case of IDGAF by a supposedly online dealer. But it seems to me that lack of attention to detail to online BMW orders is becoming more and more frequent and even expected, when it is supposed to be the ones that more attention to detail than usual are required.

Your mileage will vary. A lot.