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05-10-2013, 05:32 PM | #23 | |
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05-11-2013, 09:43 PM | #24 | |
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05-11-2013, 10:49 PM | #25 |
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So that is why they are running the car in reverse for 20 miles at the end of the service before they return me the car.......
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05-12-2013, 08:09 AM | #26 |
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I have ST brakes also. When I was due for brakes, my SA said they had to be done. So I told them to install them in the trunk if they absolutely had to. Upon pickup, what do you know, brand new factory brakes in boxes in the trunk.
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05-12-2013, 08:40 AM | #27 |
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That's awesome of your dealer. I have ST up front and the dealer wouldn't give me front pads even (which I would have either kept as spares or sold).
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05-13-2013, 03:14 PM | #29 | |
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I have also found that dealerships will negotiate service costs on out of plan service and repairs. I got 15-20% off the 60K service (at 56K), but I also asked for the diff and tranny to be flushed. The rear calipers had to be rebuilt as the rubber piston seal had cracked on one side so it was quite a big bill!
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05-18-2013, 12:09 PM | #30 |
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My SA is pretty cool ... everytime I show up he just asked me ... "What have you done to it now?"
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05-18-2013, 01:57 PM | #31 | |
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05-18-2013, 03:31 PM | #32 |
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05-24-2013, 11:25 AM | #33 |
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I don't know about the maintenance visits y'all have had recently, but the past two times I've gone the SA has very bluntly explained to me that they won't ask any questions as long as I give them straight "10's" on the email survey so they don't take a hit to their commission. Sounds like they're more worried about that than getting in trouble for authorizing some warranty service that was due way early because of track use (e.g., new pads @ 12k miles.)
I wouldn't use that as a "blackmail" strategy if they refuse to fix something you jacked up at the track, but if they're trying to deny you regular maintenance because you tracked your car you might be able to use it as a bargaining chip. |
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05-29-2013, 02:10 PM | #34 | |
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07-10-2013, 11:43 PM | #35 | |
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Out of curiosity, what were the mileages on your M3/rotors when the dealer agreed to replace the rotors? I took mine into the dealer recently and they refused to replace cracked rotors under the factory maintenance plan because they said the vehicle was too new (13 months) and with too few miles (11k) and they were concerned about BMW refusing to reimburse them for the parts and labor under the service contract. thanks, ydoc Last edited by ydoc; 07-11-2013 at 09:57 AM.. |
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07-10-2013, 11:59 PM | #36 | |
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Exactly....especially for the first service, fill out the survey, give them perfect 10s, write a few kind words, be nice/respectful, etc to establish the "incentive system" from the get-go (no need to blackmail unless they give you hard time for something). Goes a long way!
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08-05-2013, 05:59 PM | #38 |
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Same experience with me, dealers look at me like im not human when I drive into the service bay. Granted my M3 is completely track prepped with no cats, full cage and no interior. Still only has 11k miles...
After they come to grips that its still under warranty (and after some arguing) they do what they should and cover the car (or whats left). Its hard to find a good mechanic at a BMW dealership that accepts race cars. Porsche dealerships welcome them! Then again, far more porsches are tracked. Just another day at a bimmer dealer. |
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08-05-2013, 06:29 PM | #39 |
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Pics please!
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08-05-2013, 09:37 PM | #40 |
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I thought about making a quick thread of the finished car (unfortunately I didn't take many pics during the different phases) but I figured there are enough already out there! Im also not into "showing off" as sometimes people seem to imply with those kinds of threads. Maybe I will if I think people will benefit from it. Awesome car though, absolutely love it
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08-07-2013, 01:23 PM | #42 | |
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08-07-2013, 01:41 PM | #43 | |
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08-07-2013, 02:02 PM | #44 |
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OUCH. Sorry to see.
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