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      06-19-2012, 05:09 PM   #23
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And to prove he never called multiple times:
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      06-19-2012, 05:11 PM   #24
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Double bag
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      06-20-2012, 02:28 AM   #25
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I LOL at this only because I too was once a victim of this lousy place. they totally screwed me after waiting months on end with the same annoying emails, missed calls, voice mails, texts, etc.... going on. They never came through with wheels for my GTR and even worse after all that crap they put CRACKED wheels on my M5. My younger brother was on the highway and the damn wheels split on him after 2 weeks of being on....talk about crappy workmanship. To think I was dealing with the "owner" too. Oh well, lesson learned, I will only buy reputable brand wheels from now on and not try to cut corners with shady little ma and pa shops. I recommend this place to no one, its not worth your time.
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      06-22-2012, 12:20 PM   #26
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Well, since I wasn't near a computer all day yesterday or the night before, I got my wheel back. They shipped it overnight, now I just need to make sure they don't charge the card they have on file for shipping charges. I haven't fully inspected them yet since last night when I got home from work I fell asleep and the night before I picked them up, opened it quickly, then went out all night. I also get to go through the headache of selling them now but I already have them set at a very low price since I dont want to even look at them anymore.
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      06-22-2012, 03:41 PM   #27
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The worst part is you've gone through all this over ugly wheels. Just trying to add some levity to your situation. Look at it from this perspective, at least its over with and you can move on. Good luck.
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      06-22-2012, 04:02 PM   #28
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JOJO, DPE's co-owner's explanation was a run around as well with a lot more professional verses. Just admit that your employee dropped the ball in customer service. big time.

Customer service is a lost art in the automotive business
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      06-22-2012, 05:25 PM   #29
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Quote:
Originally Posted by ///M*Hershey View Post
JOJO, DPE's co-owner's explanation was a run around as well with a lot more professional verses. Just admit that your employee dropped the ball in customer service. big time.

Customer service is a lost art in the automotive business
+1

We aren't stupid, we can see through the bullshit. Just man up and admit that you guys screwed up.
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      06-22-2012, 09:34 PM   #30
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That sucks I thought DPE is a reputable firm. What a shame.
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      06-23-2012, 01:31 AM   #31
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I had a very similar experience. Amazes me how these companies stay in business.
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