How is Irvine BMW for service?

F9T · 12-13-2011, 06:10 PM

I bought my E90 M3 from Irvine BMW and will need my 1,200 mile service soon. How is Irvine BMW's service department? Do they know what they are doing for the 1,200 mile service on the M3? Are they careful about not scratching cars, etc.?

aus · 12-13-2011, 06:51 PM

Generally, they have a terrible reputation.
I'm not saying they've never taken care of people, but general statements say they suck.

Bluesummer · 12-13-2011, 09:20 PM

Pos

THE TECH · 12-13-2011, 09:30 PM

Steve Thomas FTW!

MaxBoost335 · 12-14-2011, 12:07 AM

I bought my M from them as well. Took it in to get the 1200 mile service only to find 25 miles was added to the car when I came back to pick her up. I was pissed and complained to the service manager, he apologized and filled up my car with a full tank of gas. I guess it was better than nothing.

F9T · 12-14-2011, 12:15 AM

Quote:

Originally Posted by MaxBoost335

I bought my M from them as well. Took it in to get the 1200 mile service only to find 25 miles was added to the car when I came back to pick her up. I was pissed and complained to the service manager, he apologized and filled up my car with a full tank of gas. I guess it was better than nothing.

How did they explain that? That is absolutely ridiculous. The only other options are Creepier and Sterling. I will definitely tell the dealer not to drive my car at all because I have heard several stories of this happening.

F9T · 12-14-2011, 12:16 AM

Quote:

Originally Posted by THE TECH

Steve Thomas FTW!

That's so far. Haha. Did you go all the way up there for service?

tlp · 12-14-2011, 12:16 AM

Quote:

Originally Posted by aus

Generally, they have a terrible reputation.
I'm not saying they've never taken care of people, but general statements say they suck.

+1

LateBraking · 12-14-2011, 02:15 AM

Just....no.

F9T · 12-14-2011, 02:37 AM

So where do you guys go? I have heard bad things about all the Orange County dealerships. How is the service bad at Irvine? I mean, what can really go wrong with a 1200 mile service.

M3PO · 12-14-2011, 05:01 AM

I've had very good "luck" with Irvine BMW. Richard Toumayan has taken very good care of me.

THE TECH · 12-14-2011, 08:18 AM

Quote:

Originally Posted by infantrytroop22

That's so far. Haha. Did you go all the way up there for service?

Bought the car from them and will be going there again for my 1200. Wife likes the outlets up there so we'll just make a day of it.

a burrito · 12-14-2011, 08:59 AM

Terrible.

tlp · 12-14-2011, 10:47 AM

Quote:

Originally Posted by infantrytroop22

That's so far. Haha. Did you go all the way up there for service?

I went back to STBMW for my 1,200 service. Two reasons, l bought my car from them and most important they are "Mod Friendly".

F9T · 12-14-2011, 11:02 AM

I understand that Irvine BMW has a reputation for having poor service, but what types of problems do people generally have? If I am just taking my car there for the 1,200 mile service and I tell them not to drive it off the lot how can anything about the service really be bad?

THE TECH · 12-14-2011, 12:13 PM

Quote:

Originally Posted by infantrytroop22

I understand that Irvine BMW has a reputation for having poor service, but what types of problems do people generally have? If I am just taking my car there for the 1,200 mile service and I tell them not to drive it off the lot how can anything about the service really be bad?

LOL. You seem to be set on taking it there even though 99% have suggested against it. In the end, it's your call. I assume you only want to go there cause it's convenient.

F9T · 12-14-2011, 12:33 PM

Quote:

Originally Posted by THE TECH

LOL. You seem to be set on taking it there even though 99% have suggested against it. In the end, it's your call. I assume you only want to go there cause it's convenient.

Ha, no I am not set on taking it there, but it is the most convenient. I am just trying to understand how they are bad. The 1,200 mile service is just draining and filling up fluids. Can they really mess that up? If so, I don't mind driving to another dealer but would prefer to stay in Orange County. Also, I have heard bad things about just about every dealer's service department, including Steve Thomas (not saying they are bad, because I do not think they are, but others have said so).

THE TECH · 12-14-2011, 12:49 PM

Quote:

Originally Posted by infantrytroop22

Ha, no I am not set on taking it there, but it is the most convenient. I am just trying to understand how they are bad. The 1,200 mile service is just draining and filling up fluids. Can they really mess that up? If so, I don't mind driving to another dealer but would prefer to stay in Orange County. Also, I have heard bad things about just about every dealer's service department, including Steve Thomas (not saying they are bad, because I do not think they are, but others have said so).

Well if what's been posted above doesn't give you enough reason to stay away, not sure what will.

As far as Steve Thomas is concerned, they have done nothing but good to my car so far. I don't recall seeing anything bad regarding service from them but no one is immune from getting bad service.

F9T · 12-14-2011, 12:55 PM

Quote:

Originally Posted by THE TECH

Well if what's been posted above doesn't give you enough reason to stay away, not sure what will.

As far as Steve Thomas is concerned, they have done nothing but good to my car so far. I don't recall seeing anything bad regarding service from them but no one is immune from getting bad service.

I hear ya, but no one has said anything other than they are bad (no specific examples) except for the guy whose car was driven 25 miles. I am going to tell them not to drive the car and will be waiting for it to make sure, so I don't see that being an issue. I am definitely considering driving up to Steve Thomas though because I haven't heard great things about Sterling or Crevier. So frustrating...

F9T · 12-14-2011, 04:09 PM

Does anyone have any specific examples of why Irvine BMW is bad? I do not doubt that they are but everyone simply saying they are "bad" without telling me does not help me out as much as specific reasons/examples. It is a bit like the Occupy Wall Street protestors.

Like I have said, they would only be doing the 1,200 mile service. Will they strip/over torque bolts or what could the potentially mess up?

bubu · 12-16-2011, 02:55 AM

...to the OP & everyone questioning the replies of dreadful service @ irvine bmw

M3PO · 12-16-2011, 03:12 AM

They have bent over backwards to make every little nit-picky thing right for me with no questions asked. I didn't even buy the car there (bought it used private party).

I'm not suggesting that they are a good dealer and that you should go there. I just feel compelled to share my experience in the event that they are aware of the problem and are trying to address it.

12-13-2011, 06:10 PM	#1
F9T Captain 76 Rep 724 Posts Drives: F90 M5 Join Date: Sep 2009 Location: SoCal iTrader: (2)	How is Irvine BMW for service? I bought my E90 M3 from Irvine BMW and will need my 1,200 mile service soon. How is Irvine BMW's service department? Do they know what they are doing for the 1,200 mile service on the M3? Are they careful about not scratching cars, etc.?
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12-13-2011, 06:51 PM	#2
aus Major General 890 Rep 9,031 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	Generally, they have a terrible reputation. I'm not saying they've never taken care of people, but general statements say they suck. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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12-13-2011, 09:20 PM	#3
Bluesummer Lieutenant General 588 Rep 15,818 Posts Drives: slower than Ayrton Senna Join Date: Dec 2006 Location: SoCal iTrader: (15) Garage List 2017 BMW X5M [0.00] 2015 M4 [0.00] 2011 E82 135 [0.00] 2011 M3 [0.00] 2007 335 [0.00]	Pos __________________ IG:d.violet.m3
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12-13-2011, 09:30 PM	#4
THE TECH BimmerPost Supporting Vendor 307 Rep 13,093 Posts Drives: BPMsport 2012 E92 M3 Join Date: Jun 2011 Location: Kansas iTrader: (45) Garage List 2013 Nissan GTR [0.00] 2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00]	Steve Thomas FTW!
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12-14-2011, 12:07 AM	#5
MaxBoost335 Private First Class 18 Rep 167 Posts Drives: 2011 e90 M3 DCT ZCP Join Date: Oct 2009 Location: Orange County, CA iTrader: (0)	I bought my M from them as well. Took it in to get the 1200 mile service only to find 25 miles was added to the car when I came back to pick her up. I was pissed and complained to the service manager, he apologized and filled up my car with a full tank of gas. I guess it was better than nothing.
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12-14-2011, 02:15 AM	#9
LateBraking Brigadier General 323 Rep 3,882 Posts Drives: Relatively Quick. Join Date: Sep 2008 Location: U.S.A. iTrader: (27)	Just....no.
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12-14-2011, 02:37 AM	#10
F9T Captain 76 Rep 724 Posts Drives: F90 M5 Join Date: Sep 2009 Location: SoCal iTrader: (2)	So where do you guys go? I have heard bad things about all the Orange County dealerships. How is the service bad at Irvine? I mean, what can really go wrong with a 1200 mile service.
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12-14-2011, 05:01 AM	#11
M3PO Colonel 83 Rep 2,792 Posts Drives: '08 IB E92 Join Date: Sep 2011 Location: OC iTrader: (7)	I've had very good "luck" with Irvine BMW. Richard Toumayan has taken very good care of me.
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12-14-2011, 08:59 AM	#13
a burrito Lieutenant Colonel 56 Rep 1,962 Posts Drives: Urus, 958.2 TTS, 997 S Join Date: May 2005 Location: Irvine, CA iTrader: (1)	Terrible. __________________ Peanut Butter Chunky
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12-14-2011, 11:02 AM	#15
F9T Captain 76 Rep 724 Posts Drives: F90 M5 Join Date: Sep 2009 Location: SoCal iTrader: (2)	I understand that Irvine BMW has a reputation for having poor service, but what types of problems do people generally have? If I am just taking my car there for the 1,200 mile service and I tell them not to drive it off the lot how can anything about the service really be bad?
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12-14-2011, 04:09 PM	#20
F9T Captain 76 Rep 724 Posts Drives: F90 M5 Join Date: Sep 2009 Location: SoCal iTrader: (2)	Does anyone have any specific examples of why Irvine BMW is bad? I do not doubt that they are but everyone simply saying they are "bad" without telling me does not help me out as much as specific reasons/examples. It is a bit like the Occupy Wall Street protestors. Like I have said, they would only be doing the 1,200 mile service. Will they strip/over torque bolts or what could the potentially mess up?
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12-16-2011, 02:55 AM	#21
bubu Bunny Slayer 83 Rep 501 Posts Drives: E92 M3 - DCT (2013) Join Date: Apr 2010 Location: Orange County - Southern California iTrader: (0)	waited years to do this ...to the OP & everyone questioning the replies of dreadful service @ irvine bmw
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12-16-2011, 03:12 AM	#22
M3PO Colonel 83 Rep 2,792 Posts Drives: '08 IB E92 Join Date: Sep 2011 Location: OC iTrader: (7)	They have bent over backwards to make every little nit-picky thing right for me with no questions asked. I didn't even buy the car there (bought it used private party). I'm not suggesting that they are a good dealer and that you should go there. I just feel compelled to share my experience in the event that they are aware of the problem and are trying to address it.
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