Car serviced, finished at 5 dealer would not release car

[Mike van D]

Originally Posted by Foodle

You realize that you could have just said, "Nah, never mind the detail or wash, I just want my car back. I'll be there in 10 minutes."

+1. I always tell them upfront not to wash either of mine.

[robb7979]

My SA walks around the car with me (his initiative). He also specifically asked if I wanted it washed. He explained that a lot of their M3 owners don't. They did vacuum out the interior pretty nicely.

[BMW Fanatic]

Originally Posted by robb7979

My SA walks around the car with me (his initiative). He also specifically asked if I wanted it washed. He explained that a lot of their M3 owners don't. They did vacuum out the interior pretty nicely.

+1, they do a damn good job cleaning the interior pretty nicely for some reason but I would NEVER let them wash the car again. They did the day I picked it up cos it was raining and they had to bring it from the basement lot to the area where they give you the car, WORST mistake ever, should've just taken it home all dirty. It needed a 3 step polish the same day but I didn't wanna get it done so soon. Also, when my engine blew, I had a 3rd party detailing company come in to clean the car the next day and once the car was up and running again.

[robb7979]

Yes, they do. No outside washes for me either, but that vacuum they use does a great job. Just a rotating brush vacuum I think. Got to get one.

[rossii]

Not sure why people are getting paranoid just wait til he gets the car back. OP tell us what happened.

[ES_TRADER]

Originally Posted by Ateam

wow you guys are really paranoid. Even if something happens its a car. Even if they joy ride in the worst case, what do you think 50 extra miles on the clock will do, even if they redlined it and drove it hard? I redline it and drive it hard every single mile-what would it matter?

They may not have let the engine get warn before ripping the shit out of it would be my concern

[IMG]

Something doesnt add up,take a ride to the dealer and check on your car !

[CMBeamerM5]

It very well could be that your car truly was not ready, of which he needed a few more hours to complete the job. Nevertheless, I would not have them wash the my car after service. Jerez Black here....no way.

[DivideBYZero]

Calm down. It's just a car.

[Nine]

Originally Posted by SehrSchnell

Why didn't you just pick it up without a wash or detail?

Ding!

I will play both sides.
1. It could be that part of their 'boost our dealer ratings' or boost the BMW ratings, they plan to provide these little services to MOST BMW drivers, would be beneficial. The service part of it is actually a great courtesy, especially if you have a loaner. I know many people who love the free carwash, free cleaning. Actually, it's probably one of the few times their cars get washed and cleaned.


But...If they need a 'detailer'
Then...
2. They scruffed something, for ex. tire marking on the clear coat, need a detailer to polish it out before you see it and flip out. If it was an easy coverup job, anybody could do it, but only a detailer has the compounds to clean things up.

[Mr. ///M3 RD]

mjposner,

I like to take my car in washed and clean (as of late) whenever I need service or something done. I do this since I don't trust anyone to clean my car, one never knows what rags they use etc.

I make sure to leave instructions on the work order NOT TO WASH the car, also I make sure the milage is noted on the work order before I sign it.

Let us know what actually happened if anything once you get your car back. I would expect the SA to call me if anything happened.

I am reminded of what once a unknown author wrote ...

Quote ...

Some People
Make Things Happen,
Some Watch
Things Happen
While Others
Wonder What Happened

End of Quote ...

[PINHEAD]

they're taking it home for a "test drive after service".
they do it all the time just dont tell you about it. usually happens when the "owner" is unable to pickup before 5pm, and has to pick it up the next morning.

[Mr. ///M3 RD]

Originally Posted by PINHEAD

they're taking it home for a "test drive after service".
they do it all the time just dont tell you about it. usually happens when the "owner" is unable to pickup before 5pm, and has to pick it up the next morning.

One way to prevent this is to make an early appointment and pick up the same day. For a car under warranty one can wait for it still make your appointment early in the day.

When I have work done on our 1987 535is it my be at the dealer for a few days (due to waiting for parts from Toronto etc). Then I always have the milage on the work order. All the mechanics at the dealership love and respect our e28 and I don't mind at all if they do take it home for a test drive.

[Templar]

I wouldn't let them detail it even if they offered. I can do a better job than any of the idiots they have grind dirt onto the paint.

That was your first mistake.

Hopefully you're not getting another phone call saying, "Well what happened was........."

[von_zoom]

I bet that they had it at the track, and needed to get the racing strip and numbers off it. Plus, brake dust could have been very bad, and no doubt, got in on the floor where the seats were before they were removed. Check out the ash tray. It may have been a smoker also.
vz

op - ps - I am sure all will be okay with your car. Perhaps a service added by your dealer. Lets hope so.

[richb811]

Originally Posted by THE TECH

You can let them jump yours off a cliff if it's not important to you. Most people here care about their vehicles and don't enjoy theft and mishandling of their vehicles.

This.

Anyway, so what happened???

[Dave07997S]

This is why they don't want to release the car.

[Nine]

Originally Posted by Dave07997S

This is why they don't want to release the car.

[AddictedToBavarian]

Should of said no man. I always tell them to not wash it. They look at me like I'm crazy, but whatever.

[smmmurf]

OP UPDATE?

[mjposner]

Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work).

I call service guy and leave message. At lunch I drive car back and the service guy seems genuinely upset. Gets me same loaner (2011 328) and is very apologetic.

he says he will use a different tech.

Dealer is Braman West Palm. I have been a customer for 11 years and they always seem to try hard to please.

[bobbyd1961]

Originally Posted by mjposner

My service rep called me today at 5 and said my car was just finished for service (since Thursday) but that he would not release the car because he did not want to just have it washed but detailed, and that I could pick it up tomorrow morning. Seems awfully weird...

thoughts?

what dealer where?