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05-09-2013, 11:27 AM | #1 |
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Dealer visits with a tracked car
I wish they had a special service lane/service advisor at BMW dealers to process M3s that regularly see the track. I brought my car in the other day for a leak from the differential. As I pulled into the service entrance, my Pagid yellows squealing like a garbage truck, the service advisor said, "You know your brakes are squeaking? Do you hear that?" No, why thank you, I had no idea. "They're track pads," I replied. "Oh," he said, and looked at me like I had five heads.
He then proceeded to do the walkaround, inspecting the car for dents, checking my tires' tread depth. He pointed out all of the track rubber marks on the front fascia and bumper--"See this? And this? And this?" Yep, yep, yep. We went into his desk area. He checked his service computer and said, "It says here you're due for a brake service--pads and rotor check." This despite our discussion five minutes prior about the track pads, and him being a foot away from my StopTech BBK while looking at all of the tires.
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05-09-2013, 11:40 AM | #3 | |
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Yeah I'm dreading taking mine in.
Luckily I'm all stock.
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05-09-2013, 01:04 PM | #4 |
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Looking at your location I assume you are in SD. Where do you take your car?
I've had terrbile experiences so far at BMW of San Diego... unfortunately they are across the street from my job so for minor things it's just too convenient. |
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05-09-2013, 01:42 PM | #5 |
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You should have seen the face on my Toyota service advisor when a caged track prepped FR-S showed up at their dealer on a race car hauler with a blown engine and i demanded warranty!
The car was sprayed with track rubber, on race pads, and still had the track day # sticker on the windshield lol. Eventually, they covered it as it was an injector o ring that failed and caused it to lean and blow and my engine was pretty much stock.
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05-09-2013, 01:48 PM | #6 |
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BMW of Newport have been solid for me. The covered all the warranty items, filled it up with Ate Super instead of BMW brake fluid and changed the rotors twice. The said they were interested in seeing how the car holds up and glad to work on an M3 that gets run, rather than the garage queens they tend to see.
They caught me when I forgot to clean the bottom of the running boards! D'Oh!
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05-09-2013, 01:51 PM | #7 |
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This is spot on. I've had no luck with service departments on this front either.
Front brake service called for in ~1300 mls for me. So last time I'm in they want to address that. SA: "Did you want to take care of the brake service today?" Me: "I have a front Stoptech big brake kit. Rotors and pads are good." SA: "Ok, I don't know how we can just disregard the recommended service." Me: "They're no longer original BMW brakes. It's an aftermarket kit." SA: "I see. Your brake service light will be coming on soon." Me: "So disable it?" SA: Shocked stare. "Ooh. I don't think we can do that." Me: "Ok. I'll drive around with the light on then."
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05-09-2013, 02:07 PM | #8 | |
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05-09-2013, 02:13 PM | #9 | ||
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I go to bmw of sd. I hate them but like you , they are convenient to me. I hear bmw of south county is good. I don't tell my SA anything. Just this is my problem fix it. They don't need to know I go to the track.
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05-09-2013, 03:09 PM | #10 | |
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05-09-2013, 03:37 PM | #11 |
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My dealer offers free track inspections prior to track days.
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05-09-2013, 03:51 PM | #12 |
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You folks have a warped sense of reality.
Reality is, people who track their BMWs are probably less than 1/10th of 1% of the population. For any BMW center to accommodate the likes of "us" above and beyond servicing their normal customers would make zero business sense. For service advisors to be TRAINED to manage the expectations of those of us who track? Makes ZERO business sense. That said. I had a service advisor who used to track his E39. We had a great working relationship. When he left the dealership I was very disappointed. His replacement knew nothing of what these cars can really do in track, and some of the stuff he used to go above and beyond with for me, like flushing my brake fluid with what I bring in when I ask, without a question, were met with far more resistance than necessary. But hey. Such is life. I got lucky with a service advisor. That luck was not to be repeated again since I've learned to do the vast majority of the maintenance work myself, and have found a trusty Indy mechanic to take care of what I can't.
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05-09-2013, 05:49 PM | #13 | |||||
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Quote:
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Is that true?!? Quote:
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05-09-2013, 05:53 PM | #14 |
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05-09-2013, 07:29 PM | #16 |
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Ha, funny about some dealership SAs, they really don't have a clue sometimes.
Re: the diff leak you brought it in for, what happened? Just curious how that might of happened? or why it was happening in the first place. |
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05-09-2013, 08:10 PM | #17 | |
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So, yeah. I've gotten to the point where if the dealership don't care, I don't care. It's a business and frankly, I don't think they'll care if I take it elsewhere (which I have).
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05-10-2013, 05:20 AM | #18 |
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Noticed a small oily spot on the floor of the garage the other day. Based on its location on the floor, I figured it was probably the diff. The next morning I got under the back of the car, and sure enough, there was a drop of fluid hanging from the diff housing. I thought it might be a bad seal/gasket. The dealership found that a couple bolts on the housing had become loose, so they retorqued and checked again for leaks--good to go. Maybe driveline stresses work the bolts loose over time?
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05-10-2013, 06:44 AM | #19 | |
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05-10-2013, 09:24 AM | #20 |
I no longer work for United BMW!
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We are "track-friendly" here at United BMW Roswell. Shame most of you are not near us!
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05-10-2013, 05:26 PM | #22 |
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My dealer is reasonably okay with my car.
The guys in back all come and look at the supercharger and I tell them to leave the brakes alone when I am in for free maintenance. Last time, when I picked up my car they told me they wanted to do something for me on the brakes so they flushed them for me. I thanked them but inwardly I was thinking, gee, I just put new high temp fluid in so I will have to do that again when I get home. They were trying to be helpful, so next time I will have to mention to not do that either.
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