Need some advise

Scrappy · 01-19-2011, 06:02 PM

Ok guys I am more than a little pissed right now and want some opinions on what to do and please no OMG what are you complaining about posts please. I got my 09 E92 Dec 15 I posted pics of the car being covered in road salt since it came to FL from a dealership in IL. Well the car arrived at 10pm instead of 3 pm like it was supposed to. Ok no problem so I got the car and washed it the next morning where I found a scew in my tire. The first time I drove it was to pull it into and back out of my garage 10 ft maybe. The dealership only paid for 1/2 of the tire I was mad but oh well I have the car. Well today my Sirius stops I am like WTF call them and my service expired so I call the dealership I bought it from and they tell me oh you had a year from the inservice date not the day you bought the car. I was told by the person I bought it from since it was a demo I would get the full year now thats not true. What would you guys do this is really pissing me off.

mgx · 01-19-2011, 07:30 PM

sirius is not that serious... just buy another subscription. you won't get another year free. the year "free" is hardware based and would require a unit replacement.

joelk · 01-19-2011, 07:43 PM

I would let it go and move on.

jwg133 · 01-19-2011, 07:45 PM

Life's too short to sweat the little things....

Scrappy · 01-19-2011, 08:27 PM

I already paid for the new subscription. I am just mad that I was lied to.

joelk · 01-19-2011, 08:32 PM

I don't blame you for being mad. I'd just take it as a good lesson learned on the extent some dealers will go to get a deal. One way to look at it is at least it wasn't something more serious.

Kobaiyashi · 01-19-2011, 08:37 PM

Ask to make an appointment to speak with the manager -- do it in person, not over the phone. Go in and explain what happened and tell him you are frustrated with the service you've got. If there's an alternate dealership nearby, suggest that you'll at least look into the opinion of taking your car there for service isntead.

If they do nothing, you may only left feeling more angry; but at least you'll have tried to reason with them and can feel comfortable knowing they are just pricks.

KIS · 01-19-2011, 11:05 PM

Let it go before it gets worse. The only thing worse than being screwed, is being screwed and then the responsible party does nothing to correct it. By ramping this problem up by complaining, letter writing, and phone conversations, you are placing ever more importance on ultimately being satisfied, which may not happen. Does it sound like I've been down this road?

Kobaiyashi · 01-20-2011, 12:47 AM

Quote:

Originally Posted by KIS

Let it go before it gets worse. The only thing worse than being screwed, is being screwed and then the responsible party does nothing to correct it. By ramping this problem up by complaining, letter writing, and phone conversations, you are placing ever more importance on ultimately being satisfied, which may not happen. Does it sound like I've been down this road?

Seriously man! You should be able to fight and lose without it being the end of the world.

I'm sure it's just a personality thing, but it eats me up more not even trying to change things than it does not getting what I want. Sorta along the lines of that cliche -- leave it all on the field.

Regardless, the point is well taken. OP, you have just purchased one of the very best cars in the world. Don't let the stupid little things make you forget that; go out and drive!

quackbury · 01-20-2011, 07:49 AM

Regarding the screw: Why didn't you just get the tire patched? Unless it is a monster size screw or bolt, it's not a big deal. (They are not RFT's so there is no prohibition against patching them). BTW did you bother to check the tire warranty that come with the car? Several of the OE manufacturers warranty their tires against road hazards.

Regarding the Sirius: Seriously? You bought a 2 model year old car from an out of state dealer, presumably because you got a smoking deal. Are you really going to get that bent out of shape about the satellite radio issue?

I would be MUCH more concerned about your warranty. If the Sirius subscription started a year ago because the car was "punched" at the dealer, did your warranty start then, too? I would be on the phone to BMWUSA right away to verify that the length of your remaining warranty matches your expectations.

I would also go to great pains to verify that the car was in fact a demo,and not a lemon buy-back or trade assist.

See: the Sirius issue doesn't seem all that important now, does it?

01-19-2011, 06:02 PM	#1
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	Need some advise Ok guys I am more than a little pissed right now and want some opinions on what to do and please no OMG what are you complaining about posts please. I got my 09 E92 Dec 15 I posted pics of the car being covered in road salt since it came to FL from a dealership in IL. Well the car arrived at 10pm instead of 3 pm like it was supposed to. Ok no problem so I got the car and washed it the next morning where I found a scew in my tire. The first time I drove it was to pull it into and back out of my garage 10 ft maybe. The dealership only paid for 1/2 of the tire I was mad but oh well I have the car. Well today my Sirius stops I am like WTF call them and my service expired so I call the dealership I bought it from and they tell me oh you had a year from the inservice date not the day you bought the car. I was told by the person I bought it from since it was a demo I would get the full year now thats not true. What would you guys do this is really pissing me off.
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01-19-2011, 07:30 PM	#2
mgx Banned 11 Rep 230 Posts Drives: Join Date: Dec 2010 Location: iTrader: (0)	sirius is not that serious... just buy another subscription. you won't get another year free. the year "free" is hardware based and would require a unit replacement.
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01-19-2011, 07:43 PM	#3
joelk Lieutenant Colonel 37 Rep 1,680 Posts Drives: Space Gray E90 M3 Join Date: Mar 2007 Location: Atlanta iTrader: (0)	I would let it go and move on. __________________ e90 M3, Space Gray / Extended Black, ZCP, ZCV, ZP2, DCT sold: 2008 BS 135i 6MT
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01-19-2011, 07:45 PM	#4
jwg133 it's my dog 7 Rep 128 Posts Drives: 2011 E90 M3 (ordered) Join Date: Dec 2010 Location: NOVA iTrader: (0)	Life's too short to sweat the little things....
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01-19-2011, 08:27 PM	#5
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	I already paid for the new subscription. I am just mad that I was lied to.
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01-19-2011, 08:32 PM	#6
joelk Lieutenant Colonel 37 Rep 1,680 Posts Drives: Space Gray E90 M3 Join Date: Mar 2007 Location: Atlanta iTrader: (0)	I don't blame you for being mad. I'd just take it as a good lesson learned on the extent some dealers will go to get a deal. One way to look at it is at least it wasn't something more serious. __________________ e90 M3, Space Gray / Extended Black, ZCP, ZCV, ZP2, DCT sold: 2008 BS 135i 6MT
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01-19-2011, 08:37 PM	#7
Kobaiyashi First Lieutenant 30 Rep 315 Posts Drives: 08 E90 M3 (JetBlack/FoxRedExt) Join Date: Mar 2007 Location: East Bay, CA iTrader: (0)	Ask to make an appointment to speak with the manager -- do it in person, not over the phone. Go in and explain what happened and tell him you are frustrated with the service you've got. If there's an alternate dealership nearby, suggest that you'll at least look into the opinion of taking your car there for service isntead. If they do nothing, you may only left feeling more angry; but at least you'll have tried to reason with them and can feel comfortable knowing they are just pricks. __________________
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01-19-2011, 11:05 PM	#8
KIS Lieutenant 38 Rep 543 Posts Drives: 2015 Jaguar F Type R Join Date: Sep 2010 Location: Houston, Texas iTrader: (0)	Let it go before it gets worse. The only thing worse than being screwed, is being screwed and then the responsible party does nothing to correct it. By ramping this problem up by complaining, letter writing, and phone conversations, you are placing ever more importance on ultimately being satisfied, which may not happen. Does it sound like I've been down this road?
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01-20-2011, 07:49 AM	#10
quackbury Monkeyazz Duck 30 Rep 195 Posts Drives: 540 M Sport; 330; 135 Join Date: Feb 2009 Location: New England iTrader: (0)	Regarding the screw: Why didn't you just get the tire patched? Unless it is a monster size screw or bolt, it's not a big deal. (They are not RFT's so there is no prohibition against patching them). BTW did you bother to check the tire warranty that come with the car? Several of the OE manufacturers warranty their tires against road hazards. Regarding the Sirius: Seriously? You bought a 2 model year old car from an out of state dealer, presumably because you got a smoking deal. Are you really going to get that bent out of shape about the satellite radio issue? I would be MUCH more concerned about your warranty. If the Sirius subscription started a year ago because the car was "punched" at the dealer, did your warranty start then, too? I would be on the phone to BMWUSA right away to verify that the length of your remaining warranty matches your expectations. I would also go to great pains to verify that the car was in fact a demo,and not a lemon buy-back or trade assist. See: the Sirius issue doesn't seem all that important now, does it? __________________ Current: 2020 540i MSport 2017 330i 2008 135i
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