Should I start panicking?

roller · 06-19-2009, 10:40 PM

So this morning I left my M3 with Sterling BMW to install the alarm. This afternoon got a call saying I can't pick up my car and I'd have to wait till tomorrow at noon. An hour later I got another call saying the computer crashed and I'd have to pick up the car on Monday.

Man.. what should I do?

[Edit] Yep got the car back on Monday. Everything seems to be installed correctly. They had to replace my sirius module for some reason. Certain settings were lost in iDrive. Overall not bad.

The interior did smell like crap afterwards, like massive BO. I had to bust out the air spencer for the first time since I got it 3 years ago. So long new car smell! =(

Now everything considered, my SA Christopher was a good guy. He followed up on everything even on his days off. Total experience out of 10: [3/10]. Would I go back to Sterling in the future? Ehh.. =/

Just checked Sterling's BBB rating.. F http://www.la.bbb.org/BusinessReport...ompanyID=25696

endofanera7 · 06-19-2009, 11:16 PM

Quote:

Originally Posted by roller

So this morning I left my M3 with Sterling BMW to install the alarm. This afternoon got a call saying I can't pick up my car and I'd have to wait till tomorrow at noon. An hour later I got another call saying the computer crashed and I'd have to pick up the car on Monday.

Man.. what should I do?

Sounds like they fucked up and are waiting for parts to come in. Tell them you must get the car back by tomorrow.

Your car probably wont make it till tomorrow afternoon. Im sorry for your loss.

MDCTFTW · 06-20-2009, 04:09 AM

BMW is updating their computer systems. Mine is at East Bay and has been since Wed morning for a reprogram. Don't worry about it unless you don't trust your dealer.

tooshay · 06-20-2009, 04:17 AM

Don't worry? haha, you better worry about it. that's a lot of money you're not enjoying everyday your car is sitting at the dealer.

roller · 06-20-2009, 03:54 PM

That's true.. it's $26 per day I'm losing by not having my M3. Anyway I checked the car out today. Seems OK, the computer troubles seem legitimate. Hopefully I get it on Monday.

If not I'm gonna be so pissed.

Big Windy · 06-20-2009, 04:04 PM

Quote:

Originally Posted by tooshay

Don't worry? haha, you better worry about it. that's a lot of money you're not enjoying everyday your car is sitting at the dealer.

Alarm install is optional, and requires a reinstallation of software, so it is going to take time...if somebody is going to worry about the money you are losing while the car is in the shop, the alarm might not be worth it.

roller · 06-20-2009, 05:53 PM

It takes 1 hr labor for installation and 2-3 hrs unattended computer programming. This is if there were no technical delays. (That's what the dealer told me)

Big Windy · 06-20-2009, 07:12 PM

Quote:

Originally Posted by roller

It takes 1 hr labor for installation and 2-3 hrs unattended computer programming. This is if there were no technical delays. (That's what the dealer told me)

hmmm...that's not bad. took 6 hours for mine for just programming.

KANdaddy · 06-20-2009, 11:23 PM

What color and plate do you have? I was there today and saw an e92 M3 with its motor being removed...

roller · 06-21-2009, 01:13 AM

Quote:

Originally Posted by KANdaddy

What color and plate do you have? I was there today and saw an e92 M3 with its motor being removed...

wtf??? Space Grey and no plates. Hope thats not me.

golemite · 06-21-2009, 02:07 AM

most likely theyre missing some parts for your alarm.. no reason to worry. yet.

endofanera7 · 06-21-2009, 02:18 AM

Quote:

Originally Posted by KANdaddy

What color and plate do you have? I was there today and saw an e92 M3 with its motor being removed...

KANdaddy · 06-21-2009, 12:42 PM

Quote:

Originally Posted by endofanera7

M3_LIN · 06-21-2009, 12:50 PM

Hey,

I just had my alarm reprogrammed. It took southbay autohaus an hr ish. Since my car was pretty new it didnt take that long. He said that it could take somewhere from 30 min to 4 hrs.

Just fyi. Quais is pretty good there. Very careful with bmws if u want to go to someone private instead of the dealer.

Ed Lin

Davinhci · 06-21-2009, 01:28 PM

Quote:

Originally Posted by KANdaddy

What color and plate do you have? I was there today and saw an e92 M3 with its motor being removed...

roller · 06-21-2009, 01:35 PM

lol guys.

Quote:

Originally Posted by M3_LIN

Hey,

I just had my alarm reprogrammed. It took southbay autohaus an hr ish. Since my car was pretty new it didnt take that long. He said that it could take somewhere from 30 min to 4 hrs.

Just fyi. Quais is pretty good there. Very careful with bmws if u want to go to someone private instead of the dealer.

Ed Lin

OK thanks good to know.

KANdaddy · 06-21-2009, 07:13 PM

Quote:

Originally Posted by roller

lol guys.

Lol...just having some fun wit cha...

roller · 06-23-2009, 12:22 AM

Well I finally got the car back. Installation seems OK. You can read my edit on the first post for my final remarks.

06-19-2009, 10:40 PM	#1
roller Private First Class 10 Rep 164 Posts Drives: E92 Join Date: Jun 2009 Location: OC, CA iTrader: (0)	Should I start panicking? So this morning I left my M3 with Sterling BMW to install the alarm. This afternoon got a call saying I can't pick up my car and I'd have to wait till tomorrow at noon. An hour later I got another call saying the computer crashed and I'd have to pick up the car on Monday. Man.. what should I do? [Edit] Yep got the car back on Monday. Everything seems to be installed correctly. They had to replace my sirius module for some reason. Certain settings were lost in iDrive. Overall not bad. The interior did smell like crap afterwards, like massive BO. I had to bust out the air spencer for the first time since I got it 3 years ago. So long new car smell! =( Now everything considered, my SA Christopher was a good guy. He followed up on everything even on his days off. Total experience out of 10: [3/10]. Would I go back to Sterling in the future? Ehh.. =/ Just checked Sterling's BBB rating.. F http://www.la.bbb.org/BusinessReport...ompanyID=25696 Last edited by roller; 07-07-2009 at 08:51 PM..
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06-20-2009, 04:09 AM	#3
MDCTFTW Lieutenant Colonel 123 Rep 1,973 Posts Drives: E92 DCT Join Date: Apr 2008 Location: Norcal iTrader: (0)	BMW is updating their computer systems. Mine is at East Bay and has been since Wed morning for a reprogram. Don't worry about it unless you don't trust your dealer. __________________ MDCT ... so you can drive and eat a hamburger at the same time.
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06-20-2009, 04:17 AM	#4
tooshay Captain 313 Rep 755 Posts Drives: G20+M3 badge Join Date: Dec 2007 Location: Temecula iTrader: (6)	Don't worry? haha, you better worry about it. that's a lot of money you're not enjoying everyday your car is sitting at the dealer. __________________ G20 with some ///M3 stuff = G80
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06-20-2009, 03:54 PM	#5
roller Private First Class 10 Rep 164 Posts Drives: E92 Join Date: Jun 2009 Location: OC, CA iTrader: (0)	That's true.. it's $26 per day I'm losing by not having my M3. Anyway I checked the car out today. Seems OK, the computer troubles seem legitimate. Hopefully I get it on Monday. If not I'm gonna be so pissed.
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06-20-2009, 05:53 PM	#7
roller Private First Class 10 Rep 164 Posts Drives: E92 Join Date: Jun 2009 Location: OC, CA iTrader: (0)	It takes 1 hr labor for installation and 2-3 hrs unattended computer programming. This is if there were no technical delays. (That's what the dealer told me)
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06-20-2009, 11:23 PM	#9
KANdaddy Colonel 2480 Rep 2,809 Posts Drives: 22 M3C XDrive-Ind Grey Blk Join Date: Nov 2008 Location: Cali iTrader: (5)	What color and plate do you have? I was there today and saw an e92 M3 with its motor being removed... __________________
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06-21-2009, 02:07 AM	#11
golemite Sleeper 29 Rep 281 Posts Drives: B5 S4/E92 M3 Join Date: Oct 2008 Location: Los Angeles CA iTrader: (0)	most likely theyre missing some parts for your alarm.. no reason to worry. yet.
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06-21-2009, 12:50 PM	#14
M3_LIN LM-R Whore. 125 Rep 854 Posts Drives: 2009 White M3 Sedan Join Date: Apr 2009 Location: LA iTrader: (1)	Hey, I just had my alarm reprogrammed. It took southbay autohaus an hr ish. Since my car was pretty new it didnt take that long. He said that it could take somewhere from 30 min to 4 hrs. Just fyi. Quais is pretty good there. Very careful with bmws if u want to go to someone private instead of the dealer. Ed Lin __________________ 09AWE90M: Light headlight tint, Full front end clear bra wrap(Harris@InstyleGraphics), Ceramic tint(40%), Piaa GTX H3 bulb, HID 8k AE, 6k Low, INT Luxer1 lights, RD springs, LMR 20X9 +8, 20X10 +18 (Dave @ Status), Vertice CF hood Ducts(Dat @ VertexUSA), Tecnocraft FULL Envy Intake system+plenum(KEVLAR)+cabin filter covers, Meister GTC exhaust, Arkym F LIP.
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06-23-2009, 12:22 AM	#18
roller Private First Class 10 Rep 164 Posts Drives: E92 Join Date: Jun 2009 Location: OC, CA iTrader: (0)	Well I finally got the car back. Installation seems OK. You can read my edit on the first post for my final remarks.
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