Defect of Carbon Leather Trim

renaissance · 06-23-2011, 08:09 PM

Hi, does anyone see this kind of carbon leather trim defect before? I have no idea how this happened. I show this picture to my dealership; however, they said I should check my car very carefully when I pick up the new car from the dealership.

Well, is there any way I can complain to BMW Germany?

Thanks,
Eddie

sawzall · 06-23-2011, 08:35 PM

Haven't seen that before, it's an obvious defect. Are you saying that the dealer is refusing to replace the panel under warranty? If yes, try another dealer first, then complain to your regional BMW corporate office.

Totti · 06-23-2011, 08:43 PM

Interesting to see if the posters from the misaligned fender thread chime in here

*stokes fire*

ase2dais · 06-23-2011, 08:44 PM

That should be covered under workmanship.. don't go easy on them

TX · 06-23-2011, 11:49 PM

That is clearly a manuf defect and should not be denied for a claim. Now they may not want to relpace that. Is that trim piece a swap or does it require a dash swap?
I can see why that would not want to do it if it's a full dash swap.

1sikbmr · 06-23-2011, 11:55 PM

this is bullshit they need to replace your entire car... I just can't believe BMW would send a car like this. what a disgrace

dviolagis · 06-24-2011, 04:23 AM

I has a similar defect when took delivery of mine. They ordered a new one and swapped it out. No problem

FVM3 · 06-24-2011, 07:07 AM

OP is coming from taiwan so dealer over there may not replace for him

renaissance · 06-24-2011, 11:07 AM

Today I wrote to BMW AG, and they replied. Hopefully, there will be a good ending.

Dear Mr. Chen,

Thank you for your e-mail.

We have forwarded your request to the relevant department for assessment.

Kind Regards,

BMW Customer Service Team

------------------------------------------------------------------
Bayerische Motoren Werke Aktiengesellschaft
Board of Management: Norbert Reithofer, Chairman,
Frank-Peter Arndt, Herbert Diess, Klaus Draeger,
Friedrich Eichiner, Harald Krueger, Ian Robertson
Chairman of the Supervisory Board: Joachim Milberg
Registered in: Munich HRB 42243
-------------------------------------------------------------------

Nelrock · 06-24-2011, 11:12 AM

Right above your cup holder...did you put something really hot in it...where it mighta splashed on it or rubbed up against it? Cup of coffee or something?
Almost looks like it melted.

arter · 06-24-2011, 12:16 PM

The trim just pops out so it is not a hard replacement ( see DIY section).

Replace it with some piano black

Rshane · 06-24-2011, 12:56 PM

Is your car a DCT? That is normal for a DCT car.

renaissance · 06-24-2011, 06:45 PM

Quote:

Originally Posted by Nelrock

Right above your cup holder...did you put something really hot in it...where it mighta splashed on it or rubbed up against it? Cup of coffee or something?
Almost looks like it melted.

My wife never drink hot coffee or hot tea. So she doesn't use that cup holder.

renaissance · 06-24-2011, 06:47 PM

Quote:

Originally Posted by Rshane

Is your car a DCT? That is normal for a DCT car.

Why it is normal for a DCT car?

Un_limited · 06-24-2011, 08:03 PM

Quote:

Originally Posted by renaissance

Why it is normal for a DCT car?

I think its another hardcore 6MT fanatic, just ignore him. But these things are covered in warranty, its easily replaceable, just take it to your dealer and they'll do it no charge if you still have warranty. if they dont do it, call BMW Taipei? idk what they're called there lol, for our region they're called BMW North America. basically call the main BMW headquarters of your area if the dealer doesn't want to fix it. good luck

scrummie2 · 06-24-2011, 08:30 PM

Does almost look like it melted -- enough for the SA to accuse you of trying to get a free replacement

Hope it works out.

TX · 06-24-2011, 09:53 PM

Quote:

Originally Posted by scrummie2

Does almost look like it melted -- enough for the SA to accuse you of trying to get a free replacement

Hope it works out.

As a side note, I can't even imagine how much it must cost to buy a E9X M3 in Taipei Taiwan. I've heard the M3 in other asian markets will run you well over $100,000 US due to taxes and import duty.

Anyway there is a chance it was caused by the owner, but it looks more like a defect when the matt was laid down. Steam melting from the surface, I would think would look differently. Now maybe the steam melted the glue and caused the matt to wrinkle up, but I'd be willing to bet that was a factory defect.

Maybe someone pushed their cigg into your cf trim causing a melt?

Hard to see BMW not catching that on their QA inspections and I would think BMW wouldn't even blink at fixing that.

Maybe it was the friday night shift who made that trim part.
-X

renaissance · 06-26-2011, 10:26 AM

Quote:

Originally Posted by TX

As a side note, I can't even imagine how much it must cost to buy a E9X M3 in Taipei Taiwan. I've heard the M3 in other asian markets will run you well over $100,000 US due to taxes and import duty.

Anyway there is a chance it was caused by the owner, but it looks more like a defect when the matt was laid down. Steam melting from the surface, I would think would look differently. Now maybe the steam melted the glue and caused the matt to wrinkle up, but I'd be willing to bet that was a factory defect.

Maybe someone pushed their cigg into your cf trim causing a melt?

Hard to see BMW not catching that on their QA inspections and I would think BMW wouldn't even blink at fixing that.

Maybe it was the friday night shift who made that trim part.
-X

You're right that due to the tax and duty, I paid around 160K USD for my E90 M3 in Taiwan. With 160K USD, I can buy 2 E9X M3 in US.

Well, I have sent an email with photo attachments to the customer service of BMW AG. Whether the defect is made by the customer or from the factory, I think they have the knowledge to judge. So let's wait and see!

chmura · 06-26-2011, 10:37 AM

Quote:

Originally Posted by renaissance

You're right that due to the tax and duty, I paid around 160K USD for my E90 M3 in Taiwan. With 160K USD, I can buy 2 E9X M3 in US.

Wow and here I am thinking twice about paying $62,000k with tax for my ordered e90 in my sig. I need to think of it that I am getting a phenomenal deal.

My wife is from Taiwan been there 3 times. Seen a few exotics rolling around taipei.

Good luck with fixing your M3.

FVM3 · 06-26-2011, 10:37 AM

OP and another member both from Taiwan and both of their m3 got some problems.

Rshane · 06-26-2011, 12:55 PM

Quote:

Originally Posted by Un_limited

I think its another hardcore 6MT fanatic, just ignore him. But these things are covered in warranty, its easily replaceable, just take it to your dealer and they'll do it no charge if you still have warranty. if they dont do it, call BMW Taipei? idk what they're called there lol, for our region they're called BMW North America. basically call the main BMW headquarters of your area if the dealer doesn't want to fix it. good luck

Actually, a quick look at my sig would show I own a DCT car. I was just messing around since so many folks have been talking about DCT cars. Don't worry though, I wasn't serious...everything will be okay.

shaq diesel · 06-26-2011, 03:15 PM

If that was discovered when picking up a new car, that is a manufacturing defect that should be replaced under warranty.

If that was found on a car after delivery, given its location like others have said the dealer can blame that on your putting a hot substance in the cup holder right there. Now, should the trim be able to withstand localized heat (from say a hot cup of coffee) I would say yes. But you're gonna have some "fun" convincing BMW of that as well if you want it fixed under warranty. As a first pass, I'd check the manual for any disclaimers around what can fit in the cup holders. My manuals are on another computer (and don't have the time to download them here) or else I would look for you. Because I have that same trim (hoping to get car next week) and if that is the case I'd like to know that up front.

06-23-2011, 08:09 PM	#1
renaissance Private First Class 70 Rep 171 Posts Drives: E90 M3 Join Date: Sep 2005 Location: Taipei iTrader: (0)	Defect of Carbon Leather Trim Hi, does anyone see this kind of carbon leather trim defect before? I have no idea how this happened. I show this picture to my dealership; however, they said I should check my car very carefully when I pick up the new car from the dealership. Well, is there any way I can complain to BMW Germany? Thanks, Eddie Attached Images
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06-23-2011, 08:35 PM	#2
sawzall Major 50 Rep 1,285 Posts Drives: A Car Join Date: May 2010 Location: Toronto iTrader: (0) Garage List 2012 911S [10.00] 2011 911 GT3 RS [0.00]	Haven't seen that before, it's an obvious defect. Are you saying that the dealer is refusing to replace the panel under warranty? If yes, try another dealer first, then complain to your regional BMW corporate office.
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06-23-2011, 08:44 PM	#4
ase2dais //Mdicted 346 Rep 9,988 Posts Drives: a Cop Magnet Join Date: Sep 2005 Location: 495 Ring iTrader: (18) Garage List 2009 e92 M3 DCT CF ... [10.00] 2015 S-Works Roubaix [0.00] 2013 Trek Madone 5.9 [9.50] 2012 Scott - CR1-Pro [10.00] 2008 e92 M3 6MT (Up ... [10.00] 2002 e46 M3 Cabriol ... [7.00] 2006 e90-325i (DD) [7.00] 2002 e39 M5 (retired) [9.50]	That should be covered under workmanship.. don't go easy on them __________________ Oo\(lll)'(lll)/oO : 2009-e92 ///M3 SpaceGry DCT CF Rf/Trim ZTP ZPP ZCW Sat/PrmSd : \_lOOl___lOOl_/<< Clickies
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06-23-2011, 11:49 PM	#5
TX Captain 365 Rep 860 Posts Drives: 2009 ///M3 E92 APW 6MT Join Date: Dec 2010 Location: South FL iTrader: (0)	That is clearly a manuf defect and should not be denied for a claim. Now they may not want to relpace that. Is that trim piece a swap or does it require a dash swap? I can see why that would not want to do it if it's a full dash swap. __________________
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06-23-2011, 11:55 PM	#6
1sikbmr Brigadier General 145 Rep 3,329 Posts Drives: F80 M3 6MT Join Date: Mar 2010 Location: New York iTrader: (16)	this is bullshit they need to replace your entire car... I just can't believe BMW would send a car like this. what a disgrace __________________ F80 ///M3 6MT Avus Blue ZCP
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06-24-2011, 04:23 AM	#7
dviolagis New Member 1 Rep 17 Posts Drives: 2011 M3 Convertible Join Date: Apr 2011 Location: Potomac, MD iTrader: (0)	Carbon Fiber Leather Trim I has a similar defect when took delivery of mine. They ordered a new one and swapped it out. No problem
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06-24-2011, 07:07 AM	#8
FVM3 Major General 273 Rep 5,751 Posts Drives: e92 m3, f30 328i Join Date: Sep 2010 Location: Los Angeles iTrader: (2)	OP is coming from taiwan so dealer over there may not replace for him
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06-24-2011, 11:07 AM	#9
renaissance Private First Class 70 Rep 171 Posts Drives: E90 M3 Join Date: Sep 2005 Location: Taipei iTrader: (0)	Today I wrote to BMW AG, and they replied. Hopefully, there will be a good ending. Dear Mr. Chen, Thank you for your e-mail. We have forwarded your request to the relevant department for assessment. Kind Regards, BMW Customer Service Team ------------------------------------------------------------------ Bayerische Motoren Werke Aktiengesellschaft Board of Management: Norbert Reithofer, Chairman, Frank-Peter Arndt, Herbert Diess, Klaus Draeger, Friedrich Eichiner, Harald Krueger, Ian Robertson Chairman of the Supervisory Board: Joachim Milberg Registered in: Munich HRB 42243 -------------------------------------------------------------------
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06-24-2011, 11:12 AM	#10
Nelrock Lieutenant 14 Rep 514 Posts Drives: 2011 E92 M3 Join Date: Jun 2010 Location: Oklahoma iTrader: (0)	Right above your cup holder...did you put something really hot in it...where it mighta splashed on it or rubbed up against it? Cup of coffee or something? Almost looks like it melted. __________________ 2011 E92 M3 \| Melbourne Red \| Black Novillo w/Carbon Leather Trim \| M-DCT \| Competition Package \| Premium Package 2 \| Convenience Package \| Enhanced Premium Sound \| Heated Front Seats 2004 E46 M3 \| Silver Grey \| - Retired
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06-24-2011, 12:16 PM	#11
arter collecting toys 41 Rep 810 Posts Drives: M3 MCB Join Date: May 2008 Location: rochester, ny iTrader: (1)	The trim just pops out so it is not a hard replacement ( see DIY section). Replace it with some piano black __________________ 2011 e92 M3 Monte Carlo Blue ESS 535 - gone but not forgotten 2015 cayman GTS - new toy 2006 SLK 55 AMG sold
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06-24-2011, 12:56 PM	#12
Rshane M-Flight Member 37 Rep 1,085 Posts Drives: 2011 E92 M3 Join Date: Jul 2010 Location: San Antonio, Texas iTrader: (0)	Is your car a DCT? That is normal for a DCT car. __________________ 2011 Le Mans Blue M3// Black extended Novillo w/ Blue Grey Aluminum trim/DCT/ZTP/ZCW/ZPP/ZCP Premium Sound ///Akrapovic Evolution Exhaust 2015 Audi S4 Prestige, Brilliant Black S-tronic 2012 Le Mans Blue 135i M Pkg DCT
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06-24-2011, 08:30 PM	#16
scrummie2 Vagabond 6 Rep 141 Posts Drives: 2014 X6M Join Date: May 2007 Location: Northern VA iTrader: (0) Garage List 2009 BMW M3 [0.00] 2000 328Ci Dinan 3 [0.00]	Does almost look like it melted -- enough for the SA to accuse you of trying to get a free replacement Hope it works out. __________________ Coming soon
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06-26-2011, 10:37 AM	#20
FVM3 Major General 273 Rep 5,751 Posts Drives: e92 m3, f30 328i Join Date: Sep 2010 Location: Los Angeles iTrader: (2)	OP and another member both from Taiwan and both of their m3 got some problems.
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06-26-2011, 03:15 PM	#22
shaq diesel Lieutenant 6 Rep 491 Posts Drives: 2011.75 Alpine White E90 M3 Join Date: Feb 2011 Location: Baton Rouge iTrader: (0)	If that was discovered when picking up a new car, that is a manufacturing defect that should be replaced under warranty. If that was found on a car after delivery, given its location like others have said the dealer can blame that on your putting a hot substance in the cup holder right there. Now, should the trim be able to withstand localized heat (from say a hot cup of coffee) I would say yes. But you're gonna have some "fun" convincing BMW of that as well if you want it fixed under warranty. As a first pass, I'd check the manual for any disclaimers around what can fit in the cup holders. My manuals are on another computer (and don't have the time to download them here) or else I would look for you. Because I have that same trim (hoping to get car next week) and if that is the case I'd like to know that up front.
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