Amuse trunk quality and Poor **********s customer service

tom @ eas · 09-24-2012, 11:43 AM

Quote:

Originally Posted by davramic

The customer rep has contacted me and advised that they are working to fix the trunk issue. He states:

"It looks like the trunk that was shipped to you was a B stock Amuse trunk that our supplier thought was a new one. I have been in contact with our supplier to have this handled immediately for you. From what I am hearing from multiple suppliers is that the Ericsson Amuse trunk is a made to order item that comes from Japan. There are no more in the US and one will have to be made for you. This process will take about 8-10 weeks if you would like the true Ericsson Amuse Trunk."

Amuse does not sell B-stocks. This is not to be confused by a damaged part.

Sorry, you do not have an authentic Amuse trunk pictured. Best of luck getting this situation rectified.

Evolved M3 · 09-25-2012, 12:06 AM

Quote:

Originally Posted by tom @ eas

Amuse does not sell B-stocks. This is not to be confused by a damaged part.

Sorry, you do not have an authentic Amuse trunk pictured. Best of luck getting this situation rectified.

Agreed. I'm no expert on these trunks, but below it sounds like the customer rep just put himself in a hole by first saying that the trunk is a B-stock Amuse and then later stating it will take 8-10 weeks for a "true" Amuse. By him saying a "true" Amuse that means the one he sent was not an Amuse at all, regardless if it was a B-stock or new.

B-stocks are basically factory seconds that have some minor damage. As Tom stated above, Amuse doesn't sell those. But my point is he just lied by stating it was a B-stock and later saying he will send you a real/true Amuse in place. Seems like the rep is all full of lies.

Quote:

Originally Posted by davramic

The customer rep has contacted me and advised that they are working to fix the trunk issue. He states:

"It looks like the trunk that was shipped to you was a B stock Amuse trunk that our supplier thought was a new one. I have been in contact with our supplier to have this handled immediately for you. From what I am hearing from multiple suppliers is that the Ericsson Amuse trunk is a made to order item that comes from Japan. There are no more in the US and one will have to be made for you. This process will take about 8-10 weeks if you would like the true Ericsson Amuse Trunk."

S65V8 · 09-25-2012, 05:14 AM

OP - Have MB get FedEx or UPS to pick it up or you can drop if off on their dime for a return. Get your money back and cut bait.

Grail05 · 09-25-2012, 08:33 AM

OP B: stock?????? OMG they are so fawkin with you... B stock my ass..... they made it sound like its good shit but in reality... its a R: STOCK... replica that is...

kaiv · 10-03-2012, 01:17 PM

A+ thread, would read again.

BMW Fanatic · 10-03-2012, 02:53 PM

Quote:

Originally Posted by kaiv

A+ thread, would read again.

OP, good luck to you. I am also in a situation similar to yours.

kaiv · 11-06-2012, 11:02 PM

In for updates!

Donbona · 11-07-2012, 02:04 AM

I have the amuse front and rear bumper, as said before they come in Ericsson boxes and the products are in white. What they sent you is bogus. I though MB was a good company, didn't expect them to pull a fast one. Hope it works out for you.

bulldog_yyc · 11-16-2012, 06:00 PM

what a fucking joke - I cant beleive **********s is still in business. So first it was skimming credit cards and now its selling replica parts and charging prices for authentic peices. OP I would be seriously concerned for you here as you are now the brand new owner of $250 trunk you paid $2500 for. I guess thats what it takes to keep the lights on these days - ripping off customers and stealing credit card numbers. WHAT A JOKE! At least they got banned from this forum.

r8ders · 11-26-2012, 11:48 PM

Just came onto this post but you need to file a dispute with your credit card company as soon as possible until the problem is resolved. They will hold payment to MB.

Amri215 · 11-26-2012, 11:52 PM

What they said..these parts need to be finished by a body shop..fitment is all that counts

09-25-2012, 05:14 AM	#25
S65V8 _ 808 Rep 3,160 Posts Drives: ... Join Date: Apr 2009 Location: Los Angeles, CA iTrader: (10)	OP - Have MB get FedEx or UPS to pick it up or you can drop if off on their dime for a return. Get your money back and cut bait.
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09-25-2012, 08:33 AM	#26
Grail05 Putcha ang ganda... 281 Rep 5,441 Posts Drives: 17 F82 M4 Join Date: Feb 2010 Location: Los Angeles, Brea CA. iTrader: (10)	OP B: stock?????? OMG they are so fawkin with you... B stock my ass..... they made it sound like its good shit but in reality... its a R: STOCK... replica that is... __________________
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10-03-2012, 01:17 PM	#27
kaiv IG: limited.slip 331 Rep 1,918 Posts Drives: E46 M3 in a 325i Touring body! Join Date: Mar 2010 Location: San Diego, CA iTrader: (31)	A+ thread, would read again.
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11-06-2012, 11:02 PM	#29
kaiv IG: limited.slip 331 Rep 1,918 Posts Drives: E46 M3 in a 325i Touring body! Join Date: Mar 2010 Location: San Diego, CA iTrader: (31)	In for updates!
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11-07-2012, 02:04 AM	#30
Donbona Lieutenant Colonel 166 Rep 1,659 Posts Drives: E93 M3 DCT 2008 Join Date: May 2009 Location: London UK iTrader: (0)	I have the amuse front and rear bumper, as said before they come in Ericsson boxes and the products are in white. What they sent you is bogus. I though MB was a good company, didn't expect them to pull a fast one. Hope it works out for you. __________________ M3 E93 DCT, Space Grey,BC HB29 Forged Deep Concave Wheels, Ericsson Amuse F/R Bumper, Evolve Full Exhaust System, INTRAX Coilovers, STOPTECH BBK, Performance Steering Wheel,Custom Red/Black Leather Seats,///M3 \|\|Bimmerpost M3 Car Of The Month May - 2010SOLD 2010 R35 GTR
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11-16-2012, 06:00 PM	#31
bulldog_yyc Major General 130 Rep 5,040 Posts Drives: GT3RS Join Date: Oct 2008 Location: probably work iTrader: (28)	what a fucking joke - I cant beleive **********s is still in business. So first it was skimming credit cards and now its selling replica parts and charging prices for authentic peices. OP I would be seriously concerned for you here as you are now the brand new owner of $250 trunk you paid $2500 for. I guess thats what it takes to keep the lights on these days - ripping off customers and stealing credit card numbers. WHAT A JOKE! At least they got banned from this forum.
	Appreciate 0 Quote

11-26-2012, 11:48 PM	#32
r8ders First Lieutenant 45 Rep 303 Posts Drives: 95 E36 M3; e92 M3 Join Date: Mar 2011 Location: SF Bay Area iTrader: (18)	Just came onto this post but you need to file a dispute with your credit card company as soon as possible until the problem is resolved. They will hold payment to MB.
	Appreciate 0 Quote

11-26-2012, 11:52 PM	#33
Amri215 Banned 12 Rep 161 Posts Drives: 2012 Alpine White M3 Join Date: Nov 2012 Location: New Jersey iTrader: (0)	What they said..these parts need to be finished by a body shop..fitment is all that counts
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