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11-30-2012, 02:51 PM | #23 | |
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11-30-2012, 02:55 PM | #24 |
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Call BMW NA... an unjustified disparaging (which most disparaging is) of a customer that reflects poorly on the brand is a huge issue for the franchisor/franchisee. While the franchisee (dealership) can do what they want, they will hear from BMW NA and sometimes the cost of losing an employee isn't worth the heat they'll from BMW NA to retain the franchise, particulary if customer service problems are systematic with a ertain dealership or even individual. That's the reason they're extremely focused on this survey.
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11-30-2012, 02:56 PM | #25 |
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11-30-2012, 03:03 PM | #27 |
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11-30-2012, 03:05 PM | #28 |
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The right way (just in case you don't know it OP) is story first then the call for help ...
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11-30-2012, 04:43 PM | #30 |
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What survey? I've never been asked to fill one out. Had 3-4 visits to the dealer. Hmmm...
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11-30-2012, 04:59 PM | #31 | |
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11-30-2012, 05:03 PM | #32 |
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Sorry to hear what has happen to you but please tell us the story.
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11-30-2012, 05:25 PM | #34 | |
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Not that I don't know what to do. I've already been in contact with several management people. I'm trying to get this issue resolved at the dealership level as well. For some reason, the dealer is VERY worried about me going to BMW NA about it. They've asked me several times already not to escalate further. Gee I wonder why.... |
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11-30-2012, 05:33 PM | #35 |
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11-30-2012, 05:46 PM | #37 | |
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wait what is the story?
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11-30-2012, 07:33 PM | #39 |
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11-30-2012, 07:55 PM | #40 |
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Sexually harassed by your SA is a pretty serious offense for that dealership so I can understand OP not posting details in case this turns into a legal matter..but I can't really understand making the thread for that matter..
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