Dealer says Rotors are over-heating and not covered....

Dynamico · 11-19-2012, 03:50 PM

I have had my M3 for a week now at the dealer, when I had just planned to take it in for a simple oil change and check up on spark plugs, and a breaking noise. When I picked it up a day after, they said they put in 4 new pads and new sensors because it was a problem with the sensors and pad being low. Before I left the dealer they gave me the car with the Tire Pressure light on, but it said INACTIVE. So the SA said to leave it that they will get that fixed.

The SA calls me the next day to go pick up the car that everything is good now. When I go pick up the car in the afternoon, I made sure the light was not on. I left the dealer and when I am getting to work, I hear a very loud whining noise from the tires, but when I would step on the breaks, noise was going, or when I would make turns. So I call my SA and he said to take the car back in. My Original SA was leaving for vacation so he put me to get my order done with another SA.

Today (4 days later) I get a call from the SA, and he tells me that the problem is that the Rotors were heating up from EXCESSIVE use and that is why its making the noise. That the Factory warranty won't cover that.... The SA is going to call me back because he was with a customer.

Any opinions on this??? When I just went in for a simple oil service...

Khrishna · 11-19-2012, 03:55 PM

Thats bullshit, if they replaced the pad and sensors they should have also examined the rotors for scoring and measured the thickness of the rotors.

If they covered the pads/sensors it would make ZERO sense for them to now say they wont cover the rotors for excessive use..nonsense

I would go to another dealer and ask them to check the condition and thickness of your rotors. They should give you documentation with the results and if they need changing, it should be covered.

nbennettksu · 11-19-2012, 04:00 PM

they probbaly messed up when they put the pads on. what dealer? braman?

Dynamico · 11-19-2012, 04:02 PM

Quote:

Originally Posted by nbennettksu

they probbaly messed up when they put the pads on. what dealer? braman?

Yup Braman BMW..... How did u know???

nbennettksu · 11-19-2012, 04:03 PM

Quote:

Originally Posted by Dynamico

Yup Braman BMW..... How did u know???

Dynamico · 11-19-2012, 04:07 PM

Quote:

Originally Posted by nbennettksu

Have u dealt with them before??? Any info u can give me for heads up? First time dealing with them.

S65NAPWR · 12-08-2012, 01:22 PM

This is certainly covered. They changed my rotors here when I had the same issues coming back from a track event (I didn't tell them that of course), but I told them the steering would vibrate and make sounds. No questions asked, changed front rotors - problem solved.

PhillyNate · 12-08-2012, 02:43 PM

Quote:

Originally Posted by Dynamico

Yup Braman BMW..... How did u know???

That guy used to own our Football team, what a shyster.

11-19-2012, 03:50 PM	#1
Dynamico Private 53 Rep 67 Posts Drives: '22 M4 Kith Frozen Black Join Date: Oct 2012 Location: Miami Florida iTrader: (0)	Dealer says Rotors are over-heating and not covered.... I have had my M3 for a week now at the dealer, when I had just planned to take it in for a simple oil change and check up on spark plugs, and a breaking noise. When I picked it up a day after, they said they put in 4 new pads and new sensors because it was a problem with the sensors and pad being low. Before I left the dealer they gave me the car with the Tire Pressure light on, but it said INACTIVE. So the SA said to leave it that they will get that fixed. The SA calls me the next day to go pick up the car that everything is good now. When I go pick up the car in the afternoon, I made sure the light was not on. I left the dealer and when I am getting to work, I hear a very loud whining noise from the tires, but when I would step on the breaks, noise was going, or when I would make turns. So I call my SA and he said to take the car back in. My Original SA was leaving for vacation so he put me to get my order done with another SA. Today (4 days later) I get a call from the SA, and he tells me that the problem is that the Rotors were heating up from EXCESSIVE use and that is why its making the noise. That the Factory warranty won't cover that.... The SA is going to call me back because he was with a customer. Any opinions on this??? When I just went in for a simple oil service... __________________
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11-19-2012, 03:55 PM	#2
Khrishna Banned 0 Rep 76 Posts Drives: M3 Join Date: Nov 2012 Location: UT iTrader: (0)	Thats bullshit, if they replaced the pad and sensors they should have also examined the rotors for scoring and measured the thickness of the rotors. If they covered the pads/sensors it would make ZERO sense for them to now say they wont cover the rotors for excessive use..nonsense I would go to another dealer and ask them to check the condition and thickness of your rotors. They should give you documentation with the results and if they need changing, it should be covered.
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12-08-2012, 01:22 PM	#7
S65NAPWR Lieutenant 24 Rep 557 Posts Drives: M3 Join Date: Feb 2012 Location: Tri-State iTrader: (0)	This is certainly covered. They changed my rotors here when I had the same issues coming back from a track event (I didn't tell them that of course), but I told them the steering would vibrate and make sounds. No questions asked, changed front rotors - problem solved. __________________
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