European Auto Source: 6 months and still waiting

miamiflgator · 04-22-2013, 02:33 PM

This might be the worst online experience I ever had.
I submit my order on Oct 2012. They sent me the wrong product. I guess their website had a problem. First, I never had any response to my e-mails, although I replied to an e-mail.
Called them and they said they will fix it and I sent the product back. They said they will send the right item after they receive it. I received nothing and called back, they told me someone will call back, no one called. Then, I had to call again, explain everything from the beginning to another person, etc etc. No response to e-mails.
They say "will ship out today" and told me to wait and I will get the reimbursement for the shipping as well. Nothing shows up and I called again. Then they tell me they don't even have the product and will order it!!!

AND someone will call me about the situation. No one ever called.
I received it last week. It took about 6 months. They gave me no excuse, nothing. The instructions were missing also.
Very rude and unprofessional customer service.

Mr.MichaelM3 · 04-24-2013, 10:44 AM

Very ODD. I have had nothing but flawless customer service from TOM and EAS has always answered any questions regarding orders I've placed. Im sure someone will chime in.

mkPOTO · 04-24-2013, 10:53 AM

PM Tom, he is top notch and is the first to admit that if they are wrong they are wrong. I would talk to him first, I bet he can straighten it up right away

miamiflgator · 05-01-2013, 07:34 PM

Well if this was one time mistake it would be fine, however none of my attempts were handled properly. Therefore, it is impossible that they are top notch.

EAS is giving me a "great deal": Although they do not cover for return shipping costs, they are making an EXCEPTION!!!!

S65V8 · 05-05-2013, 06:29 AM

shocking, never had a problem buying a thing from EAS before, pretty consistent. wow.

04-22-2013, 02:33 PM	#1
miamiflgator Private 4 Rep 65 Posts Drives: m3 Join Date: Jul 2012 Location: fl iTrader: (0)	European Auto Source: 6 months and still waiting This might be the worst online experience I ever had. I submit my order on Oct 2012. They sent me the wrong product. I guess their website had a problem. First, I never had any response to my e-mails, although I replied to an e-mail. Called them and they said they will fix it and I sent the product back. They said they will send the right item after they receive it. I received nothing and called back, they told me someone will call back, no one called. Then, I had to call again, explain everything from the beginning to another person, etc etc. No response to e-mails. They say "will ship out today" and told me to wait and I will get the reimbursement for the shipping as well. Nothing shows up and I called again. Then they tell me they don't even have the product and will order it!!! AND someone will call me about the situation. No one ever called. I received it last week. It took about 6 months. They gave me no excuse, nothing. The instructions were missing also. Very rude and unprofessional customer service.
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04-24-2013, 10:44 AM	#2
Mr.MichaelM3 First Lieutenant 67 Rep 373 Posts Drives: 2022 M3XC Join Date: Oct 2010 Location: North Jersey iTrader: (0)	Very ODD. I have had nothing but flawless customer service from TOM and EAS has always answered any questions regarding orders I've placed. Im sure someone will chime in. __________________ 2010 E90 M3 ESS-vt1 550 SOLD but never forgotten 2015 F80 M3: JB4 and MPE 2022 G80 M3CX: At port
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04-24-2013, 10:53 AM	#3
mkPOTO Mr. Nice Says Hello 636 Rep 16,662 Posts Drives: BMW M3 \| X5 xdrive 35i MSport Join Date: Dec 2008 Location: USA iTrader: (25) Garage List 2002 Lexus GS300 [0.00] 2008 BMW E92 M3 [5.58]	PM Tom, he is top notch and is the first to admit that if they are wrong they are wrong. I would talk to him first, I bet he can straighten it up right away
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05-01-2013, 07:34 PM	#4
miamiflgator Private 4 Rep 65 Posts Drives: m3 Join Date: Jul 2012 Location: fl iTrader: (0)	Update Well if this was one time mistake it would be fine, however none of my attempts were handled properly. Therefore, it is impossible that they are top notch. EAS is giving me a "great deal": Although they do not cover for return shipping costs, they are making an EXCEPTION!!!!
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05-05-2013, 06:29 AM	#5
S65V8 _ 808 Rep 3,160 Posts Drives: ... Join Date: Apr 2009 Location: Los Angeles, CA iTrader: (10)	shocking, never had a problem buying a thing from EAS before, pretty consistent. wow.
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