Lmb ≠ Mcb @ Ind

Justin(OKC) · 05-11-2011, 08:59 PM

Every morning in my office, my partners and I give our team a morning "pearl" which is just a reminder/request that they remember for the day. Just yesterday I gave the morning pearl in our office and it was for everyone to go out of their way to go the extra mile for one of our patients. Those kinds of things make such a huge difference in how a business is perceived.

Your story only makes me happier that I chose IND to invest my mod money with. IND, I can only hope that your level of customer service never dies as it is truly an asset to your business. Can't wait to meet you guys...flying to Chi-town in the morning!!!

GewoW · 05-11-2011, 09:25 PM

lol this story is so well written! haha i thought the exact opposite was going to happen! IND rocks

1sikbmr · 05-11-2011, 10:46 PM

tldr

Chowster · 05-11-2011, 10:51 PM

100 for IND. Amazing how many of us love them.

m3keash · 05-11-2011, 11:08 PM

Would you say these guys are becoming legendary? Good report. When I decide to trick mine out, I may have to take a trip.

ucsdsig · 05-12-2011, 12:05 AM

Quote:

Originally Posted by kitw

I've ordered from IND as well and will do so in the future as well, because of their service.

Agree 100%. Simply put, IND is an amazing company to work with.

Maseroche · 05-12-2011, 02:18 AM

IND has built up a reputation for superior customer service. Wish they were closer than they are.

OC3 · 05-12-2011, 04:00 AM

Quote:

Originally Posted by jnolla

... Got no time, heading out tomorrow to CA for my 3rd CCIE lab attempt.

Falcon Keeper · 05-12-2011, 05:29 AM

Quote:

Originally Posted by PINHEAD

IND plz open an office in LA i'd be ur customer for life.

Phoenix too please!

TobiasMUC · 05-12-2011, 05:34 AM

IND: open up a shop in munich close to the "Welt".

GT3 Tim · 05-12-2011, 10:07 AM

Quote:

Originally Posted by richardbb85

can someone cliffs this, lol

Sure....

Scraped my bumper on a curb.
Remembered I was going to IND that day where I had already ordered a euro bumper and other things....
They installed it, but it was the wrong color. It was my fault. I felt like an idiot.
They repainted it for free and added paint reflectors to my old bumper.
IND is great!

Does that help?

Grail05 · 05-12-2011, 10:11 AM

best place to do the MODs.

Nine · 05-12-2011, 10:14 AM

IND needs a shop in the Mid-atlantic area, seriously guys get over here.

MUFCbmwbear · 05-12-2011, 10:56 AM

IND might be the number one reason to live in the Chicagoland area, or at least in the top 5 reasons!

Brosef · 05-12-2011, 11:21 AM

Quote:

Originally Posted by MUFCe82

IND might be the number one reason to live in the Chicagoland area, or at least in the top 5 reasons!

+1 Chicago FTW. we have the best vendors here - iND, WSTO, GTM...

they all do right by their customers first. I probably wouldn't have gone wild with modding if it weren't for iND, but I couldn't be happier with the money I've spent with them - they're just earnest, trustworthy guys that are committed to complete customer satisfaction.

jnolla · 05-16-2011, 11:16 AM

FYI

CCIE #28909

derekp · 05-16-2011, 11:22 AM

Quote:

Originally Posted by jnolla

FYI

CCIE #28909

Welcome to a different kind of club!!

DP #18559

saeedg48 · 05-16-2011, 11:44 AM

that's awesome! IND FTW!~

sameh · 05-16-2011, 12:00 PM

Do you think a day will come when one of us post a similar story about BMW dealer???
Cause I believe that's how this story would go in a dealer:
"They installed the bumper but when I got home I realized that it's a different color. When I called them to complain, they said No it's just because it's new. So I drove 76 miles back to the dealer to show them, when 3 of them agreed and 3 other didn't. Came to find out that the 3 who agreed that the bumper is a different color, were all customers. I requested that they either change it or paint it and they said they would paint it, but that will cost $643 and would require leaving my car there for 6 days. I asked for a loaner, but the SA chuckled and said we don't have any. I checked my order online to make sure that I ordered the right color and yes, I did order the right color, in fact in the "comment section" I wrote "please make sure it's LMB NOT MCB". I called a cab and went home and after 6 days I went to pick my car. I found out that it has 123 miles more than when I dropped it, a beer can under the seat and few scratches. I didn't want to make a big deal out of it and paid the money and went home, only to look again and guess what, I still have an MCB colored bumper)

HighRevM · 05-17-2011, 11:35 PM

I need to give IND a call real soon. I love great customer service.

05-11-2011, 08:59 PM	#23
Justin(OKC) Major 77 Rep 1,376 Posts Drives: 1988 M3, 1990 M3, 1998 M3/4 Join Date: Oct 2006 Location: Oklahoma City, OK iTrader: (7) Garage List 1998 BMW M3/4 [10.00] 2011 BMW M3 Sedan [9.28] 1988 BMW M3 [9.40] 1990 BMW M3 [10.00] 2008 BMW 135i - sold [0.00] 2003 BMW M3 - sold [0.00]	Every morning in my office, my partners and I give our team a morning "pearl" which is just a reminder/request that they remember for the day. Just yesterday I gave the morning pearl in our office and it was for everyone to go out of their way to go the extra mile for one of our patients. Those kinds of things make such a huge difference in how a business is perceived. Your story only makes me happier that I chose IND to invest my mod money with. IND, I can only hope that your level of customer service never dies as it is truly an asset to your business. Can't wait to meet you guys...flying to Chi-town in the morning!!! __________________ 1988 BMW M3 - Hennarot/Black 1990 BMW M3 racecar - Diamond Schwarz/Black 1998 BMW M3 - Alpine White/Mulberry 2011 BMW 328i racecar - LeMans Blue/Black
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05-11-2011, 09:25 PM	#24
GewoW #thatsanicemovebro 202 Rep 3,920 Posts Drives: E92 M3 LSB/Black 6MT Join Date: Mar 2007 Location: Montreal, Canada iTrader: (4) Garage List 2011 BMW M3 [9.34]	lol this story is so well written! haha i thought the exact opposite was going to happen! IND rocks
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05-11-2011, 10:46 PM	#25
1sikbmr Brigadier General 145 Rep 3,329 Posts Drives: F80 M3 6MT Join Date: Mar 2010 Location: New York iTrader: (16)	tldr __________________ F80 ///M3 6MT Avus Blue ZCP
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05-11-2011, 10:51 PM	#26
Chowster E60_to_E90 36 Rep 1,201 Posts Drives: 2011 E90 M3 Join Date: Aug 2010 Location: Surrey, BC, Canada iTrader: (2)	100 for IND. Amazing how many of us love them. __________________ 2011.5 E90 Dinan M3, SS II, M-DCT, EDC, M Drive. 20" MORR VS8.2 wheels Performance Mods: Dinan St.1 suspension, exhaust, intake; TTPs; BPM St.II, DCT, servo tunes Cosmetic Mods: OEM CF splitters, mirrors, center console, spoiler; Arkym CF diffuser; LUX; tint
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05-11-2011, 11:08 PM	#27
m3keash Second Lieutenant 7 Rep 243 Posts Drives: E93, JB/Bamboo, Adv.1 8.3 20s Join Date: Mar 2011 Location: NC iTrader: (0)	Would you say these guys are becoming legendary? Good report. When I decide to trick mine out, I may have to take a trip.
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05-12-2011, 02:18 AM	#29
Maseroche Major 55 Rep 1,447 Posts Drives: '12 BMW M3 Join Date: Sep 2009 Location: Bahrain iTrader: (0) Garage List 2012 BMW M3 [0.00]	IND has built up a reputation for superior customer service. Wish they were closer than they are. __________________ Khalid '12 BMW E92 M3 '03 BMW E46 M3 '14 Mercedes-Benz S400 '18 Alfa Romeo Giulia Quadrifoglio
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05-12-2011, 05:34 AM	#32
TobiasMUC Second Lieutenant 28 Rep 204 Posts Drives: BMW M3 Coupe E92 Join Date: Jul 2010 Location: Munich / Germany iTrader: (0) Garage List 2009 BMW M3 E92 [10.00]	IND: open up a shop in munich close to the "Welt".
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05-12-2011, 10:11 AM	#34
Grail05 Putcha ang ganda... 281 Rep 5,441 Posts Drives: 17 F82 M4 Join Date: Feb 2010 Location: Los Angeles, Brea CA. iTrader: (10)	best place to do the MODs. __________________
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05-12-2011, 10:14 AM	#35
Nine Banned 49 Rep 1,922 Posts Drives: Not ZCP, FML. Join Date: May 2010 Location: DC, Miami, NYC iTrader: (2)	IND needs a shop in the Mid-atlantic area, seriously guys get over here.
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05-12-2011, 10:56 AM	#36
MUFCbmwbear Major 704 Rep 1,202 Posts Drives: 24 M2 & 20 M340xi Join Date: Nov 2008 Location: Chicago/Milwaukee iTrader: (0)	IND might be the number one reason to live in the Chicagoland area, or at least in the top 5 reasons! __________________ 20 M340xi White Mocha 17 340i/M235i/E92 M3/135i All 6spd Chicago-Lake County-Milwaukee-Shorewood
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05-16-2011, 11:16 AM	#38
jnolla Private 2 Rep 64 Posts Drives: BMW Join Date: Oct 2010 Location: WI iTrader: (0)	FYI CCIE #28909 __________________
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05-16-2011, 11:44 AM	#40
saeedg48 Brigadier General 342 Rep 3,574 Posts Drives: Porsche 991.1 GT3 Join Date: Nov 2008 Location: Newport Beach, CA iTrader: (1)	that's awesome! IND FTW!~ __________________ 2015 Porsche 991.1 GT3 2015 F80 M3 -- Individual; Space Grey
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05-16-2011, 12:00 PM	#41
sameh Lieutenant Colonel 171 Rep 1,530 Posts Drives: 2015 Porsche 911S Join Date: Aug 2010 Location: Texas iTrader: (0)	Do you think a day will come when one of us post a similar story about BMW dealer??? Cause I believe that's how this story would go in a dealer: "They installed the bumper but when I got home I realized that it's a different color. When I called them to complain, they said No it's just because it's new. So I drove 76 miles back to the dealer to show them, when 3 of them agreed and 3 other didn't. Came to find out that the 3 who agreed that the bumper is a different color, were all customers. I requested that they either change it or paint it and they said they would paint it, but that will cost $643 and would require leaving my car there for 6 days. I asked for a loaner, but the SA chuckled and said we don't have any. I checked my order online to make sure that I ordered the right color and yes, I did order the right color, in fact in the "comment section" I wrote "please make sure it's LMB NOT MCB". I called a cab and went home and after 6 days I went to pick my car. I found out that it has 123 miles more than when I dropped it, a beer can under the seat and few scratches. I didn't want to make a big deal out of it and paid the money and went home, only to look again and guess what, I still have an MCB colored bumper) __________________ 2011 E92 JB/BL/DCT--->80K Miles 2015 F80 SS/SO/DCT?->28K Miles 2015 Porsche 911S Last edited by sameh; 05-16-2011 at 12:46 PM..
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05-17-2011, 11:35 PM	#42
HighRevM First Lieutenant 15 Rep 371 Posts Drives: E90 M3 Join Date: May 2011 Location: SoCal iTrader: (1)	I need to give IND a call real soon. I love great customer service.
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