Issue with LUX Customer Service

[abitrandom]

Originally Posted by 808MGuy

Where did I mention that I had a good experience with them? I don't even own LUX H8s. I have AIBs because I had the original LUX H8s that got recalled and decided to go another direction. My opinion has nothing to do with my previous experience with LUX. It has to do with what you don't seem to understand is common among the majority of companies. By your admission, you screwed up by throwing your OEM lamps away and now you want someone else to front you a part to account for that. From LUXs point of view, how do they know your part is really defective? What if they sent you another set and you end up keeping both because the original was never defective at all? Now their out 2 sets of product with only 1 paid for. How is that fair? The only way for them to verify that your product is defective is to see it and test it themselves.

Read my comments above. If it was a entire whole new set I would understand his point of view. But I clearly wrote one transformer works, the other one is defective. Therefore, I only need one.

This has been resolved in the end, I sent it out - waiting on new part. Case semi-closed.

[DarkstarZero]

Originally Posted by kmarei

Then I guess HP, Cisco, Netgear, Seagate etc are all in the same boat
I've put deposits on everything that I need to be replaced quickly
I could either ship my faulty unit to them, wait till the get it, and then they ship me one
Or pay a deposit, and they send me a new one first, then I get to ship the old one back
Standard practice, at least in the IT world

Those companies actually do free overnight advanced replacements on enterprise parts. Juniper sent me a $250,000 OC192 PIC as an advanced replacement part, no deposit required. But when it comes to consumer grade products, its always a huge hassle. Funny how it seems the cheaper the product the harder it is to get it RMA'd.

There are a few exceptions though, newegg (for electronics) and **********s (for car parts) will bend over backwards to keep any customer happy and thats why they have been so successful. Just my 2 cents.

Also, LUX, make some more 5000k's! I want to buy some

[Erie Von Otto]

Originally Posted by DarkstarZero

Also, LUX, make some more 5000k's! I want to buy some

This.

When I bought an Alienware desktop, the vid card failed. After some troubleshooting with a tech, I paid the deposit, and received the repl card a few days later. I put the old one in the box, got my deposit back a few days later. Done and done.

[abitrandom]

You guys seen to be missing the point a desktop is an entire product, this would make sense for the vendor to require a deposit. 1 transformer of mine did not work the other did. Your analogies hold no weight.

Lux sent me new transformer, they were quick about it i should get it tomorrow/ i like their product i was just unlucky and the inconvenience is always crappy in all cases

[GreeKon]

Originally Posted by Cal@Sonic MS

Inspect your connectors. You may have to utilize a pair of pliers to re-orient the pins as they can be a bit flimsy and retract inside the connector.

This is a common issue we've experienced with the LUX and can cause the flickering issue you are experiencing - but is an easy fix.

+1 I had the same exact issue and fixed it within 10 seconds.

[abitrandom]

Received part from LUX and all was clear. Problem resolved and I am happy about the final product.

Looks great on the car.

[tibra1]

Originally Posted by abitrandom

Received part from LUX and all was clear. Problem resolved and I am happy about the final product.

Looks great on the car.

So now you are happy?...

[LuxAngelEyes]

Can you please update the 1st post to show that this issue has been resolved. Thank you in advance!

[geneatals]

it's a security deposit, you get it back once all parts are received and damage can be verified. Any vendor needs to protect themselves from fraudulent activity (not saying your claim is fraudulent). Put yourself in their shoes, if they just start sending replacement parts out without proof of failure/malfunction they'd run them selves into the ground or it would drive their prices up.

point being: yes you are in the wrong and this is common practice. I think you're more annoyed for the fact that you threw out your stock oem halogen bulbs so you are stuck driving with a faulty AE. If you would have been able to just put the stock bulbs back in and wait for the replacement I think the 125 and wait time wouldn't have seemed so bad initially.

either way, this thread is 5 minutes of my life that I won't get back...should have asked for asecurity deposit before I started reading it....

[Templar]

Originally Posted by abitrandom

You guys seen to be missing the point a desktop is an entire product, this would make sense for the vendor to require a deposit. 1 transformer of mine did not work the other did. Your analogies hold no weight.

Lux sent me new transformer, they were quick about it i should get it tomorrow/ i like their product i was just unlucky and the inconvenience is always crappy in all cases

If you read his whole post, he said one video card failed in his desktop, not the entire desktop...

[JonnyM3]

Another human with a false sense of entitlement.

Never had a problem with my LUX, fortunately, but judging from their involvement of the forum if I did it seems the problem would be fixed promptly. Don't make threads like this unless you have a real issue, it can quickly tarnish a great companies reputation.

[LuxAngelEyes]

Originally Posted by AudiS5

Another human with a false sense of entitlement.

Never had a problem with my LUX, fortunately, but judging from their involvement of the forum if I did it seems the problem would be fixed promptly. Don't make threads like this unless you have a real issue, it can quickly tarnish a great companies reputation.

That is why we have already fixed this issue with the OP, we are just waiting for him to update the original post.