Service Recommondations?

rfalls · 01-09-2012, 10:22 AM

I will be picking up my 2012 E92 at the Performance Center in mid Feb (yes, the wait has been unbearable). Got the car through Ryan Amico at Steve Thomas BMW and I am now thinking about where to take it locally for warranty service (I live in Potomac). One thing I am a little concerned about is not getting good customer service (e.g., not getting a loaner, responsiveness) because I didn't buy my car there. I would appreciate hearing about your experience as well.

Thanks

Time · 01-09-2012, 11:23 AM

Congrats on the car! I take my BMWs to tischer, I've never had a problem with them and I think they are a sponsor on this forum.

Edit
My SA is joe

Raja Ventureshield · 01-09-2012, 11:43 AM

same here, never really had problem taking the car elsewhere to get servicing done when i didn't buy it from their dealership.

What color/combo did u get? & Congrats.

rfalls · 01-09-2012, 01:15 PM

Quote:

Originally Posted by Raja Ventureshield

same here, never really had problem taking the car elsewhere to get servicing done when i didn't buy it from their dealership.

What color/combo did u get? & Congrats.

Thanks Raja

Here are my specs:

Space Gray Exterior
Black Novillo Leather Interior
Premium Package
Cold Weather Package
DCT
19" Wheels
Enhanced Premium Sound
Satellite radio
Sunroof
BMW Apps

MDyDinanM · 01-09-2012, 01:41 PM

Despite others against BMW of Fairfax, I still go there. However when I do, I only deal with two service advisors and certain techs that I know. So far i've been taken care of without issue.

Others may recommend BMW of Alexandria, VA which still a fairly new facility (~a year or so), Tischer BMW in Silver Spring, MD, or BMW of Sterling, VA.

I'm sure others will chime in which service advisers they deal with and recommend.

rfalls · 01-09-2012, 02:38 PM

Thanks I gather from other threads that VOB is not on anyone's favorites list.

Raja Ventureshield · 01-09-2012, 02:47 PM

VOB sucks. plus it's way too far for me.
i am happy with STerling / Fairfax.

Nine · 01-09-2012, 03:13 PM

Quote:

Originally Posted by rfalls

Thanks I gather from other threads that VOB is not on anyone's favorites list.

I'm in Bethesda, and I travel to BMW of Alexandria to get my service done. For the most part it's been great.

VOB is updating their look, I'm not too familiar with their service department. But the sales department, well they are terrible. There is this horrible I'm better than you feeling when you walk in the door...

rfalls · 01-09-2012, 04:07 PM

Yes. I picked up on the arrogance when talking to dealers here. They were the only dealer that refused to budge off of MSRP.

Azurite90M · 01-09-2012, 05:19 PM

Stefan Vrabel at BMW of Sterling. Kept me updated every 15 minutes.

blackbeast535 · 01-09-2012, 06:36 PM

Tischer/BMW of Silver Spring. I buy my cars from VOB but hate service there. I've haven't been back since they opened up their new facility.

M3x5 · 01-31-2012, 01:22 PM

I'll tell you that I was hesitant to bring my m3 to fairfax for the 1200 mile service because of all the horror stories, but everything was done properly. My 6speed got the oil, diff, and tranny fluids changed no problem.

Estoril Blue · 01-31-2012, 11:58 PM

Just avoid VOB and Passport.

GOLFFRR · 02-01-2012, 12:03 AM

You are going to love the performance center just got back myself a couple weeks ago! It was awesome!

cotmfk · 02-01-2012, 04:37 AM

I also use Tischer.

azzuro · 02-01-2012, 05:34 AM

Sterling.

M3SQRD · 02-01-2012, 05:45 AM

I use BMW of Alexandria. SA's name is Ben.

rfalls · 03-16-2012, 08:38 PM

Went to BMW of Rockville today for my first 1200 mile service. The Cohen family bought out VOB on March 1 and changed the name. They own BMW of Towson, BMW of Bel Air, Porsche of Towson and a Mini dealership. All I can say is great experience all around. Very responsive, they had plenty of BMW loaners, wifi, flat screen tv, drinks and food.

Merlosso · 03-16-2012, 08:48 PM

I go to Northwest BMW in Baltimore where I bought the car. The tech, Woody, is the only person I trust with my car. He's a good guy, knows his stuff, he's very careful, and he has an E90 M3 of his own.

It's a bit far away but worth it to me.

mdosu · 03-17-2012, 10:02 AM

since you're up there, use Tischer. I've had positive experience for both free and paid service at Alexandria, and I've gotten a loaner almost 100% of the time.

I've had good experience at Sterling as well, but have never ever been able to get a loaner there.

Merlosso · 03-17-2012, 05:36 PM

I visited Tischer today because I got a low oil light. They were very friendly, very willing to help, and it was a very nice facility. They topped it off right there and I was out in 10 minutes.

Blade929 · 03-17-2012, 07:34 PM

Quote:

Originally Posted by Merlosso

I go to Northwest BMW in Baltimore where I bought the car. The tech, Woody, is the only person I trust with my car. He's a good guy, knows his stuff, he's very careful, and he has an E90 M3 of his own.

It's a bit far away but worth it to me.

That's funny I do exactly the same. Woody is a great tech.

01-09-2012, 10:22 AM	#1
rfalls Enlisted Member 10 Rep 45 Posts Drives: M4 Join Date: Oct 2009 Location: DC iTrader: (0)	Service Recommondations? I will be picking up my 2012 E92 at the Performance Center in mid Feb (yes, the wait has been unbearable). Got the car through Ryan Amico at Steve Thomas BMW and I am now thinking about where to take it locally for warranty service (I live in Potomac). One thing I am a little concerned about is not getting good customer service (e.g., not getting a loaner, responsiveness) because I didn't buy my car there. I would appreciate hearing about your experience as well. Thanks Last edited by rfalls; 01-09-2012 at 11:28 AM..
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01-09-2012, 11:23 AM	#2
Time Member 74 Rep 379 Posts Drives: 2015 M4 Join Date: Jan 2008 Location: Maryland iTrader: (1) Garage List 2015 BMW M4 [0.00]	Congrats on the car! I take my BMWs to tischer, I've never had a problem with them and I think they are a sponsor on this forum. Edit My SA is joe __________________ .
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01-09-2012, 11:43 AM	#3
Raja Ventureshield Major General 288 Rep 5,686 Posts Drives: BMW M3 coupe Join Date: May 2007 Location: Northern VA iTrader: (6)	same here, never really had problem taking the car elsewhere to get servicing done when i didn't buy it from their dealership. What color/combo did u get? & Congrats.
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01-09-2012, 01:41 PM	#5
MDyDinanM OIF Veteran 246 Rep 2,106 Posts Drives: ///M Join Date: Oct 2009 Location: East Coast iTrader: (0) Garage List 2008 BMW M5 [6.88]	Despite others against BMW of Fairfax, I still go there. However when I do, I only deal with two service advisors and certain techs that I know. So far i've been taken care of without issue. Others may recommend BMW of Alexandria, VA which still a fairly new facility (~a year or so), Tischer BMW in Silver Spring, MD, or BMW of Sterling, VA. I'm sure others will chime in which service advisers they deal with and recommend. __________________ Retired: '06 BMW E46 ///M3 Current: '08 BMW E60 DINAN ///M5, Interlagos Blue, SMG DINAN Stage 2 Suspension, Exhaust, Stage III Software, Front strut braces, Intakes, 13% Underdrive pulley, 3.91 Differential, RPI Scoops.
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01-09-2012, 02:38 PM	#6
rfalls Enlisted Member 10 Rep 45 Posts Drives: M4 Join Date: Oct 2009 Location: DC iTrader: (0)	Thanks I gather from other threads that VOB is not on anyone's favorites list.
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01-09-2012, 02:47 PM	#7
Raja Ventureshield Major General 288 Rep 5,686 Posts Drives: BMW M3 coupe Join Date: May 2007 Location: Northern VA iTrader: (6)	VOB sucks. plus it's way too far for me. i am happy with STerling / Fairfax.
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01-09-2012, 04:07 PM	#9
rfalls Enlisted Member 10 Rep 45 Posts Drives: M4 Join Date: Oct 2009 Location: DC iTrader: (0)	Yes. I picked up on the arrogance when talking to dealers here. They were the only dealer that refused to budge off of MSRP.
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01-09-2012, 05:19 PM	#10
Azurite90M Private First Class 16 Rep 145 Posts Drives: E46 S54. E90 S65 sold. Join Date: Oct 2011 Location: DC iTrader: (0)	Stefan Vrabel at BMW of Sterling. Kept me updated every 15 minutes. __________________
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01-09-2012, 06:36 PM	#11
blackbeast535 Private First Class 23 Rep 145 Posts Drives: 2008 M3 6MT Jerez Black Join Date: Aug 2011 Location: MD iTrader: (0)	Tischer/BMW of Silver Spring. I buy my cars from VOB but hate service there. I've haven't been back since they opened up their new facility. __________________ E90 M3 Jerez Black/Bamboo Beige 6MT - BMW CCA Dinan Rear Exhaust, Secondary Cat Delete, Dinan High Flow Carbon Fiber Intake, IND Painted Reflectors, BMW Edition Grills
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01-31-2012, 01:22 PM	#12
M3x5 New Member 0 Rep 11 Posts Drives: E90 M3 Join Date: Dec 2011 Location: NJ iTrader: (0)	I'll tell you that I was hesitant to bring my m3 to fairfax for the 1200 mile service because of all the horror stories, but everything was done properly. My 6speed got the oil, diff, and tranny fluids changed no problem.
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01-31-2012, 11:58 PM	#13
Estoril Blue First Lieutenant 74 Rep 386 Posts Drives: 2006 M3 Join Date: Dec 2006 Location: Maryland iTrader: (0)	Just avoid VOB and Passport.
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02-01-2012, 12:03 AM	#14
GOLFFRR 10802 Rep 27,591 Posts Drives: GOLFFRR cart Join Date: Mar 2009 Location: we sell BMWs to "ALL" US states iTrader: (4)	You are going to love the performance center just got back myself a couple weeks ago! It was awesome! __________________ BEFORE YOU BUY YOUR NEXT BMW, EMAIL OUR GUY KOTE FIRST! Kote M Sales:Kotem@bmwofcamarillo.com Cell:805-368-9101 vipfinance@bmwofcamarillo.com for warranties!
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02-01-2012, 04:37 AM	#15
cotmfk Major General 2041 Rep 6,104 Posts Drives: M3 Join Date: Mar 2009 Location: Somewhere between DC and FL iTrader: (12)	I also use Tischer. __________________ When you say impact instead of affect/effect, you are communicating that you don't understand the difference between the two words, and are too lazy to learn.
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02-01-2012, 05:34 AM	#16
azzuro Second Lieutenant 16 Rep 219 Posts Drives: E90 Join Date: Apr 2009 Location: NoVa iTrader: (0)	Sterling.
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02-01-2012, 05:45 AM	#17
M3SQRD Major General 2120 Rep 5,512 Posts Drives: E92 M3,G20 330ix,F22 240iX,F82 Join Date: Jun 2009 Location: Mid-Atlantic iTrader: (11)	I use BMW of Alexandria. SA's name is Ben.
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03-16-2012, 08:38 PM	#18
rfalls Enlisted Member 10 Rep 45 Posts Drives: M4 Join Date: Oct 2009 Location: DC iTrader: (0)	Went to BMW of Rockville today for my first 1200 mile service. The Cohen family bought out VOB on March 1 and changed the name. They own BMW of Towson, BMW of Bel Air, Porsche of Towson and a Mini dealership. All I can say is great experience all around. Very responsive, they had plenty of BMW loaners, wifi, flat screen tv, drinks and food.
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03-16-2012, 08:48 PM	#19
Merlosso Banned 24 Rep 495 Posts Drives: Results Join Date: Mar 2011 Location: Germantown, MD iTrader: (2)	I go to Northwest BMW in Baltimore where I bought the car. The tech, Woody, is the only person I trust with my car. He's a good guy, knows his stuff, he's very careful, and he has an E90 M3 of his own. It's a bit far away but worth it to me.
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03-17-2012, 10:02 AM	#20
mdosu Banned 314 Rep 8,496 Posts Drives: Double Vanos'd Civic-M3 Join Date: Oct 2009 Location: San Francisco iTrader: (6)	since you're up there, use Tischer. I've had positive experience for both free and paid service at Alexandria, and I've gotten a loaner almost 100% of the time. I've had good experience at Sterling as well, but have never ever been able to get a loaner there.
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03-17-2012, 05:36 PM	#21
Merlosso Banned 24 Rep 495 Posts Drives: Results Join Date: Mar 2011 Location: Germantown, MD iTrader: (2)	I visited Tischer today because I got a low oil light. They were very friendly, very willing to help, and it was a very nice facility. They topped it off right there and I was out in 10 minutes.
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