Scratch on your new ride from the dealer

michaelpnett · 12-03-2011, 09:50 PM

Got a quick question for you guys.
Picked up my 2012 X5M
Sapphire Metallic Black

Notice about a 3 inch scratch on the front bumper, the dealer covered it with touch up paint, but honestly looks pretty crappy.

I contacted the dealer about having them respray the bumper, they seem receptive, but I am worried that they might not match the paint perfectly.

Would you leave the 3 inch scratch with touch up paint, or have them repaint....

desertfox73 · 12-03-2011, 09:53 PM

I would repaint, personally. BSM shouldn't be too hard to match. I'm assuming you picked this up new...if so, the car should be perfect when you pick it up.

SchnellM3 · 12-03-2011, 09:59 PM

If it looks off make them do it again until its right. You just shelled out a 100k I'm guessing.... It should be right from the start

michaelpnett · 12-03-2011, 10:07 PM

Yeah, it is new.

-=Hot|Ice=- · 12-03-2011, 10:08 PM

Take it up with BMW NA. You just spent a good chunk of money on that thing. They better give it to you properly.

Erie Von Otto · 12-04-2011, 03:51 AM

WTF?! Get that fixed. Touchup paint on a BRAND NEW CAR due to dealership negligence??? Why is this even a question...

Kyoshi71 · 12-04-2011, 05:55 AM

Ah.....which shitty Long Island dealer did this? My guess would be Habberstad. I think they fuck more cars up than anywhere else.

Mike van D · 12-04-2011, 06:17 AM

No brainer with this...make fix it until right. Totally unacceptable on a new vehicle.

Michaeljh2000 · 12-04-2011, 06:32 AM

Accidents happen. As long as the dealer is owning up and agrees to fix it right, I wouldn't worry and you'll never notice.

dom55 · 12-04-2011, 10:21 AM

I would definitely have the dealer repaint the bumper.

Since you live in Long Island, tell the dealer you want the repaint to be done at MAC. Search the forum about them if you are not familiar with their work.

Ateam · 12-04-2011, 10:25 AM

Sounds like the dealer is being receptive to your request which is about all they can do. The VPC that all cars come through respray and paint panels all the time secondary to damage in transport so its not a huge deal to get a color match. Very worst you could ask to have the job done at the VPC and have them ship it there or drop it off yourself as I believe you are not too far from the one on the east?

LTJohn · 12-04-2011, 12:32 PM

Just be sure to have them accept responsibility for any diminished value when selling or trading the vehicle. If it is on plastic, I don't think many of the paint thickness gauges work, but there could be other signs. And you just have to accept that dealers will be bastards when you trade the car.
If you lease, this is irrelevant......

MisterM3 · 12-04-2011, 01:15 PM

this happened to me a few months back. dealer painted the whole bumper. came out perfect. i cant believe they used touch up paint to cover it. i guess they tried to pull a fast one hoping you wont notice lol

w00tw00t · 12-04-2011, 01:16 PM

ask the dealer to repaint properly! I wouldn't let it go.... dealers are such lowlife!

Factoy Pilot · 12-04-2011, 01:41 PM

Have them repaint.

michaelpnett · 12-04-2011, 06:56 PM

As always, appreciate the advice.
The dealer has been good to me, I am sure they will handle it right.

IFX · 12-04-2011, 08:45 PM

Have them repaint it, it's metallic black.. the color will match. Trust me.

If you have any further questions about paintwork, shoot me a pm.

Best of luck.

Gumulri · 12-04-2011, 10:37 PM

Quote:

Originally Posted by NeedMoreToyz

No brainer with this...make fix it until right. Totally unacceptable on a new vehicle.

+111111111111111

drvai · 12-04-2011, 10:52 PM

Quote:

Originally Posted by ottoblotto

WTF?! Get that fixed. Touchup paint on a BRAND NEW CAR due to dealership negligence??? Why is this even a question...

this comment X10

Kyoshi71 · 12-05-2011, 02:00 PM

Quote:

Originally Posted by dom55

I would definitely have the dealer repaint the bumper.

Since you live in Long Island, tell the dealer you want the repaint to be done at MAC. Search the forum about them if you are not familiar with their work.

MAC is so overrated it's silly.

mahmud///M · 12-05-2011, 02:07 PM

You paid for a brand new car. BRAND NEW. that means new motor, drivetrain and body. If ur body has a scratch, tell them to either replace the bumper or have it professionally repainted. No ifs ands or buts. And don't ask for a compensation. You are getting what u paid for nothing more and nothing less.

Gkap · 12-05-2011, 03:45 PM

have them repaint it.

12-03-2011, 09:50 PM	#1
michaelpnett Second Lieutenant 29 Rep 205 Posts Drives: 2008 AW E92 M3; 2012 X5M Join Date: Jan 2010 Location: long Island iTrader: (0)	Scratch on your new ride from the dealer Got a quick question for you guys. Picked up my 2012 X5M Sapphire Metallic Black Notice about a 3 inch scratch on the front bumper, the dealer covered it with touch up paint, but honestly looks pretty crappy. I contacted the dealer about having them respray the bumper, they seem receptive, but I am worried that they might not match the paint perfectly. Would you leave the 3 inch scratch with touch up paint, or have them repaint....
	Appreciate 0 Tweet Quote

12-03-2011, 09:53 PM	#2
desertfox73 Banned 676 Rep 1,020 Posts Drives: 2018 F83 / 2018 F85 Join Date: Jun 2011 Location: Nashville, Tennessee iTrader: (0)	I would repaint, personally. BSM shouldn't be too hard to match. I'm assuming you picked this up new...if so, the car should be perfect when you pick it up.
	Appreciate 0 Quote

12-03-2011, 09:59 PM	#3
SchnellM3 Digger 209 Rep 2,619 Posts Drives: 03 E46 M3 Join Date: Jun 2009 Location: Pa iTrader: (5) Garage List 2003 BMW E46 M3 Tra ... [8.00] 2009 BMW E92 M3 [8.30] 2009 Yamaha R1 (FOR ... [9.50]	If it looks off make them do it again until its right. You just shelled out a 100k I'm guessing.... It should be right from the start __________________ 2009 E92 M3 /// Melbourne Red /// Fox Red /// M DKG Full Innotech Exhaust - DINAN Intake - IND Engine Bay Appearance - IND Hand Stitched Boot Covers - and much more....
	Appreciate 0 Quote

12-03-2011, 10:07 PM	#4
michaelpnett Second Lieutenant 29 Rep 205 Posts Drives: 2008 AW E92 M3; 2012 X5M Join Date: Jan 2010 Location: long Island iTrader: (0)	Yeah, it is new.
	Appreciate 0 Quote

12-04-2011, 03:51 AM	#6
Erie Von Otto DT///M 149 Rep 1,372 Posts Drives: 2014 F31 Touring Join Date: Apr 2011 Location: Rocket City, AL iTrader: (3) Garage List 2014 BMW Touring [0.00]	WTF?! Get that fixed. Touchup paint on a BRAND NEW CAR due to dealership negligence??? Why is this even a question... __________________ "With great power comes great responsibility." -El-Superbeasto
	Appreciate 0 Quote

12-04-2011, 05:55 AM	#7
Kyoshi71 Colonel 95 Rep 2,528 Posts Drives: 2010 M3 Coupe Join Date: Jul 2006 Location: New York iTrader: (0)	Ah.....which shitty Long Island dealer did this? My guess would be Habberstad. I think they fuck more cars up than anywhere else. __________________ "But resist we much; we must; and we will much; about that be committed." ~Rev. Al Sharpton 2010 E92 M3\|Silverstone II\|M-DCT\|NCSW\|2MT\|ZCW\|ZPP\|ZTP\|302\|507\|Gas Guzzler Tax
	Appreciate 0 Quote

12-04-2011, 06:17 AM	#8
Mike van D Major 18 Rep 1,112 Posts Drives: SG X6 35i; MW e92 M3 Join Date: Jan 2011 Location: Germany iTrader: (0)	No brainer with this...make fix it until right. Totally unacceptable on a new vehicle. __________________ ...just enjoying life.
	Appreciate 0 Quote

12-04-2011, 06:32 AM	#9
Michaeljh2000 Second Lieutenant 7 Rep 211 Posts Drives: 2009 M3, 69 Vette, GSXR 1000 Join Date: Dec 2007 Location: NoVA iTrader: (0)	Accidents happen. As long as the dealer is owning up and agrees to fix it right, I wouldn't worry and you'll never notice.
	Appreciate 0 Quote

12-04-2011, 10:21 AM	#10
dom55 Lieutenant 34 Rep 407 Posts Drives: 2016 X5M Join Date: Jun 2007 Location: Westchester, NY iTrader: (4)	I would definitely have the dealer repaint the bumper. Since you live in Long Island, tell the dealer you want the repaint to be done at MAC. Search the forum about them if you are not familiar with their work. __________________ 2016 X5M Silverstone on Silverstone
	Appreciate 0 Quote

12-04-2011, 10:25 AM	#11
Ateam Banned 88 Rep 1,105 Posts Drives: M3 Join Date: Sep 2011 Location: USA iTrader: (0)	Sounds like the dealer is being receptive to your request which is about all they can do. The VPC that all cars come through respray and paint panels all the time secondary to damage in transport so its not a huge deal to get a color match. Very worst you could ask to have the job done at the VPC and have them ship it there or drop it off yourself as I believe you are not too far from the one on the east?
	Appreciate 0 Quote

12-04-2011, 12:32 PM	#12
LTJohn First Lieutenant 140 Rep 309 Posts Drives: 2019 Porsche GT3 Join Date: Oct 2011 Location: New Jersey iTrader: (0)	Just be sure to have them accept responsibility for any diminished value when selling or trading the vehicle. If it is on plastic, I don't think many of the paint thickness gauges work, but there could be other signs. And you just have to accept that dealers will be bastards when you trade the car. If you lease, this is irrelevant......
	Appreciate 0 Quote

12-04-2011, 01:15 PM	#13
MisterM3 not so newbie 9 Rep 207 Posts Drives: VTEC to V6 to V8 Join Date: Jun 2011 Location: Toronto iTrader: (1)	this happened to me a few months back. dealer painted the whole bumper. came out perfect. i cant believe they used touch up paint to cover it. i guess they tried to pull a fast one hoping you wont notice lol
	Appreciate 0 Quote

12-04-2011, 01:16 PM	#14
w00tw00t Colonel 408 Rep 2,171 Posts Drives: 2016 MW M4 Join Date: Oct 2010 Location: San Jose, CA iTrader: (13)	ask the dealer to repaint properly! I wouldn't let it go.... dealers are such lowlife!
	Appreciate 0 Quote

12-04-2011, 01:41 PM	#15
Factoy Pilot Factory Pilot 4 Rep 60 Posts Drives: E92 Jerez Blk ZCP 6MT Join Date: Oct 2011 Location: The Netherlands iTrader: (0) Garage List 2011 528i [0.00] 2013 M328i [0.00] 2011 M3 [6.00]	Have them repaint.
	Appreciate 0 Quote

12-04-2011, 06:56 PM	#16
michaelpnett Second Lieutenant 29 Rep 205 Posts Drives: 2008 AW E92 M3; 2012 X5M Join Date: Jan 2010 Location: long Island iTrader: (0)	As always, appreciate the advice. The dealer has been good to me, I am sure they will handle it right.
	Appreciate 0 Quote

12-04-2011, 08:45 PM	#17
IFX Banned 67 Rep 2,536 Posts Drives: AW e46M/N54 Join Date: Jan 2009 Location: South Fla. iTrader: (1)	Have them repaint it, it's metallic black.. the color will match. Trust me. If you have any further questions about paintwork, shoot me a pm. Best of luck.
	Appreciate 0 Quote

12-05-2011, 02:07 PM	#21
mahmud///M Banned 8 Rep 149 Posts Drives: 2009 M3 E92 Jerez Black Join Date: Nov 2011 Location: Wild blue yonder iTrader: (0)	You paid for a brand new car. BRAND NEW. that means new motor, drivetrain and body. If ur body has a scratch, tell them to either replace the bumper or have it professionally repainted. No ifs ands or buts. And don't ask for a compensation. You are getting what u paid for nothing more and nothing less.
	Appreciate 0 Quote

12-05-2011, 03:45 PM	#22
Gkap BMF Movement 51 Rep 3,024 Posts Drives: Women Crazy Join Date: Jul 2010 Location: GTA iTrader: (1)	have them repaint it.
	Appreciate 0 Quote