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03-21-2012, 02:16 PM | #199 | |
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-Our fault -We could have handled it better -Here is everything we know about the failure -We will do anything to make it right at a financial loss to our company Hopefully the ADV1 hate squad will not drop a transmission on my door step now. |
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03-21-2012, 02:17 PM | #200 |
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when the form isn't parallel to the function and could possibly kill you then who cares.. oem few
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03-21-2012, 02:22 PM | #201 |
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I'm rolling at all of the people in here just trying to start shit without any respect to either the OP or the company.
OP, sorry to hear this happened and hopefully it gets resolved. It looks like they are working to help you though.
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03-21-2012, 02:25 PM | #202 |
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Sure the forum is full of sharks who see this type of thread and its like chum in the water...... immediately making wild generalizations, mis-statements and gross factual errors..about right on par with what I have seen here the last 3 yrs
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03-21-2012, 02:38 PM | #203 | |
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Hopefully people can wade through the BS and find the info that matters. And I really hope the OP's situation is rectified soon. I agree with what someone said earlier, a mod needs to come in here and clean some of this up.
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03-21-2012, 03:12 PM | #204 | |
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who was right?
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Jordan- At that time, the final verdict from Mike at Triangle was that the issue was due to an issue related to machining / engineering and not the inner barrel. Regardless we obviously checked every last detail on the file and physically checked the center discs themselves to confirm that this was the case which we actually had hoped it was as this is something internal that we can identify and correct ourselves and easily see if any other sets shared the issue. |
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03-21-2012, 03:27 PM | #205 |
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Without placing blame or taking blame the owner of the company has went above and beyond to rectify the situation.
Everyone remember the situation with rennen and the cracked wheel?? This is why you pay more for some wheels that are made in the same place as other wheels because of how they are stood behind. No matter what the issue is I would be finding any orders that may have whatever the issue is and resolving them instead of them contacting you with a similar situation. |
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03-21-2012, 03:27 PM | #206 |
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03-21-2012, 03:55 PM | #207 | |
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03-21-2012, 03:58 PM | #208 |
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I hear you although the people who actually work there and respond here are in FL so they could just be close to or past quitting time.
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03-21-2012, 04:01 PM | #209 |
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I would love to think that except they were all over responding to my posts and as soon as I asked about the engineer, crickets...
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03-21-2012, 04:02 PM | #210 |
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agree,this should be called good customer service.
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03-21-2012, 04:03 PM | #211 |
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in for update from eug
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03-21-2012, 04:04 PM | #212 |
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03-21-2012, 04:09 PM | #213 | |
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But do not call the guy head engineer if he does not have a engineering degree. |
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03-21-2012, 05:16 PM | #214 | |
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Here are a few of my comments in no particular order: 1. Things go wrong, and it's up to the sales rep and maunfacturer to handle these types of issues. I believe that Matt has recognized the problem, made some concessions on behalf of his company, and really stepped up by clarifying his position to everyone here at the forum. 2. Clear communication is paramount is resolving any issue, and by that I mean both sides of the table need to communicate clearly. Sometimes publicly, and also by PM. 3. After reading practically every post regarding this issue, it sounds as though bringing it to the forum was very helpful is resolving the issue. 4. I'm glad that nobody was hurt by this wheel failure, and that it was caught in time. 5. This forum is very helpful to all of us who enjoy our cars with like minded people from all over the world. State your points of view based on experience, refrain from insulting people and be patient to people who don't have as much experience as you. Just me 2 cents... |
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03-21-2012, 07:22 PM | #215 | |
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03-21-2012, 07:27 PM | #216 |
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Bottom line
If you don't like/trust the ADV designer And you think their quality sucks Just buy something else Are you forced to buy their products? Take your hard earned money elsewhere It's very obvious that a few people on this thread have a bone to pick with ADV and have shown zero objectivity They have already offered to give him a full refund AFTER his warranty expired AND he gets to keep the wheels What more do you want?? My feeling is those very same people don't want the issue resolved and just want to feel like tough guys behind their keyboards
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03-21-2012, 07:29 PM | #217 | |
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03-21-2012, 07:30 PM | #218 | |
4th down; 4th quarter? Renegade.
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Every wheel company has failures. EDIT - I should add that although those statements were made by a very well respected instructor and member of Audiworld, I do not believe they were ever adequately substantiated. Nevertheless, it is not difficult to find instances of HRE wheel failures...or really any manufacturer for that matter. Last edited by Singletrack; 03-21-2012 at 11:45 PM.. |
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03-21-2012, 07:32 PM | #219 |
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I wanted to add "shit happens" but that didn't go down well last time
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03-21-2012, 08:03 PM | #220 |
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I had to read Jordan's response twice, as I was pleasantly surprised. Though I think ADV's PR sensibility is lacking, in my opinion, this response is finally what people want from the company; honesty, transparency, humility, and professionalism. Jordan et al, if you handle all the situations publicly like this, then perhaps there's hope for your company's image.
Matt, take note of how your boss laid it out. And stop saying things like "Period. End of story". When has that ever worked for you? This thread is 11 pages long. Ha
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