PSS10 issues with pictures!

bunnn · 03-09-2010, 09:59 AM

So I've been getting this annoying bubbling rubbing sound from my front suspensions. I got it diagnosed by my shop today, that the chrome on the front shaft is pitting causing the issue. It may probably destroy the seal, allowing water, salt, etc into the body destroying it from the inside. I've contacted Turner, and the advice I got was that this is normal ..and chances of Bilstein giving me warranty is 50/50. Can anyone chime in about this?

Also, I only had these for about 5 months, if that's important.

UPDATE: the struts finally came and the old ones came off today...here's some pictures of the condition before they go back to bilstein; hopefully I will get reimbursed for it..cause it's only been 9-10months with them on at most.

Donbona · 03-09-2010, 10:06 AM

I have recently fitted these to my car.... I will keep an eye out for this. I hope you resolve this with Bilstien. I dont think its worth the bad rep

quality_sound · 03-09-2010, 10:25 AM

That's not pitting, that's the chrome finish failing. That should 100% covered under warranty.

bunnn · 03-09-2010, 10:36 AM

Well I just got off the phone with a rep at Bilstein, he said there's a good chance it will be covered, but they would have to see it first. So I just started the warranty process with Turner, waiting to hear back from them.

Maseroche · 03-10-2010, 02:00 AM

Hope it gets resolved and they cover it for you. It looks bad!

bunnn · 03-10-2010, 10:09 AM

Well the guys at Bilstein has been helpful, so has Turner. Still waiting to hear back from him in regards to pricing and availability. Thanks guys!

rzm3 · 03-10-2010, 08:41 PM

If you've never used any crazy chemicals to wash your car, this should be 100% covered under warranty. If they aren't, you know where to post

bunnn · 03-10-2010, 10:54 PM

ahaha, I have not used anything to wash my underbody except pressure washer water to blast out dirt on wheel well... i will report back here once it's solved...waiting to hear back about the cost of strut since the kit is "too new" no seperate pricing is available yet

bunnn · 04-16-2010, 10:26 AM

Updated on first post, will post results with Bilsteins once settled.

1MOREMOD · 04-16-2010, 10:33 AM

you have a lift and use your m3 offroad? why so much dirt in there?

bunnn · 04-16-2010, 10:42 AM

Lot of that stuff just comes off with a blast of water...the lower part has some corrosion ... was pretty much the same deal with my KW V3 on old car...road crap just piles up.....smarter this time, lube'd the whole damn thing.

And, no I don't have a lift - why?

1MOREMOD · 04-16-2010, 08:15 PM

just thought it they looked like they came off a 4 wheel drive truck.

M3 Montreal · 06-02-2010, 07:49 PM

So was this warrantied?

bunnn · 06-03-2010, 07:22 PM

I'm STILL waiting to hear back...according to my local shop..they have an outstanding warranty claim with Bilstein for 6months(7 now)..

Quite frankly, if you had to send them your suspension back first before they send you new ones..you're better off buying new ones. I'm not sure if I will be going with Bilstein next time around, they seem to have a pretty horrible after-sale service.

sparkyg · 06-03-2010, 08:42 PM

That is crap quality. No way the chrome should come off or pit.

Speaks very poorly of their quality

Jaypod · 06-03-2010, 09:02 PM

That's crazy Ben - can't believe this hasn't been resolved. I would have thought Bilstein would have had good service. Always figured they had top notch products. I hope they finally get this resolved for you soon.

bunnn · 06-03-2010, 09:16 PM

Honestly, I forgot about bugging them after my trip until someone revived this thread, haha. The new ones are fantastic, no issues at all...but refund process is definitely not fun.

bunnn · 06-09-2010, 11:24 AM

Update: I heard back from Turner today..they tell me my warranty claim has been accepted and I have been refunded. I don't see the credit on my card yet, but should appear in a few.

Eugene-TAIWAN · 06-09-2010, 11:46 PM

Quote:

Originally Posted by bunnn

Update: I heard back from Turner today..they tell me my warranty claim has been accepted and I have been refunded. I don't see the credit on my card yet, but should appear in a few.

your shocks reminds me the hard Canadian winter

bunnn · 06-10-2010, 12:03 AM

my shocks barely went through winter..we barely had any this year...it's just sad

Ah well, will have a beater this year.

akina335 · 06-10-2010, 12:56 AM

I'm glad everything got sorted out. Other than the issues you had with these, how do these ride?

bunnn · 06-11-2010, 10:13 PM

I really like the ride on these, I feel like they are more comfortable since I daily drive my car. I haven't gotten a chance to track yet, so I can't tell the real improvements in cornering. However, taking onramps and such definitely feels more neutral than before.

Also, I see the refund processed on my account as of today.

03-09-2010, 09:59 AM	#1
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	PSS10 issues with pictures! So I've been getting this annoying bubbling rubbing sound from my front suspensions. I got it diagnosed by my shop today, that the chrome on the front shaft is pitting causing the issue. It may probably destroy the seal, allowing water, salt, etc into the body destroying it from the inside. I've contacted Turner, and the advice I got was that this is normal ..and chances of Bilstein giving me warranty is 50/50. Can anyone chime in about this? Also, I only had these for about 5 months, if that's important. UPDATE: the struts finally came and the old ones came off today...here's some pictures of the condition before they go back to bilstein; hopefully I will get reimbursed for it..cause it's only been 9-10months with them on at most. Attached Images __________________ Cheers Ben Last edited by bunnn; 04-16-2010 at 10:25 AM..
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03-09-2010, 10:06 AM	#2
Donbona Lieutenant Colonel 166 Rep 1,659 Posts Drives: E93 M3 DCT 2008 Join Date: May 2009 Location: London UK iTrader: (0)	I have recently fitted these to my car.... I will keep an eye out for this. I hope you resolve this with Bilstien. I dont think its worth the bad rep __________________ M3 E93 DCT, Space Grey,BC HB29 Forged Deep Concave Wheels, Ericsson Amuse F/R Bumper, Evolve Full Exhaust System, INTRAX Coilovers, STOPTECH BBK, Performance Steering Wheel,Custom Red/Black Leather Seats,///M3 \|\|Bimmerpost M3 Car Of The Month May - 2010SOLD 2010 R35 GTR
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03-09-2010, 10:25 AM	#3
quality_sound 8 tracks of madness 62 Rep 2,735 Posts Drives: Slowly Join Date: Jun 2009 Location: At home iTrader: (1)	That's not pitting, that's the chrome finish failing. That should 100% covered under warranty.
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03-09-2010, 10:36 AM	#4
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	Well I just got off the phone with a rep at Bilstein, he said there's a good chance it will be covered, but they would have to see it first. So I just started the warranty process with Turner, waiting to hear back from them. __________________ Cheers Ben
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03-10-2010, 02:00 AM	#5
Maseroche Major 55 Rep 1,447 Posts Drives: '12 BMW M3 Join Date: Sep 2009 Location: Bahrain iTrader: (0) Garage List 2012 BMW M3 [0.00]	Hope it gets resolved and they cover it for you. It looks bad! __________________ Khalid '12 BMW E92 M3 '03 BMW E46 M3 '14 Mercedes-Benz S400 '18 Alfa Romeo Giulia Quadrifoglio
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03-10-2010, 10:09 AM	#6
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	Well the guys at Bilstein has been helpful, so has Turner. Still waiting to hear back from him in regards to pricing and availability. Thanks guys! __________________ Cheers Ben
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03-10-2010, 08:41 PM	#7
rzm3 Moderator 673 Rep 4,737 Posts Drives: E92 M3 Join Date: Aug 2007 Location: USA iTrader: (18)	If you've never used any crazy chemicals to wash your car, this should be 100% covered under warranty. If they aren't, you know where to post
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03-10-2010, 10:54 PM	#8
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	ahaha, I have not used anything to wash my underbody except pressure washer water to blast out dirt on wheel well... i will report back here once it's solved...waiting to hear back about the cost of strut since the kit is "too new" no seperate pricing is available yet __________________ Cheers Ben
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04-16-2010, 10:26 AM	#9
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	Updated on first post, will post results with Bilsteins once settled. __________________ Cheers Ben
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04-16-2010, 10:33 AM	#10
1MOREMOD - 11817 Rep 23,187 Posts Drives: Race car-> Join Date: Mar 2009 Location: check your mirrors iTrader: (5)	you have a lift and use your m3 offroad? why so much dirt in there? __________________ 02 Tiag e46 M3\|6MT\|GC plates\|MCS c.o.\|GC bars\|GC race control arms\|GC bushings\|BW eng. & tran. mounts\|subframe kit\|BW race shifter\|BW Jaffster\|Euro header\|BW exhaust\|K&N c.a.i.\|Epic race tune\|Rouge pulleys\|Seibon CF hood\|CSL bumper\|apr gt 250 & splitter\|ST-40\|XR-2\|SS lines\|half cage\|Recaro profi\|Profi 2 harness\|BMWpedals\|BW studs\|
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04-16-2010, 10:42 AM	#11
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	Lot of that stuff just comes off with a blast of water...the lower part has some corrosion ... was pretty much the same deal with my KW V3 on old car...road crap just piles up.....smarter this time, lube'd the whole damn thing. And, no I don't have a lift - why? __________________ Cheers Ben
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04-16-2010, 08:15 PM	#12
1MOREMOD - 11817 Rep 23,187 Posts Drives: Race car-> Join Date: Mar 2009 Location: check your mirrors iTrader: (5)	just thought it they looked like they came off a 4 wheel drive truck. __________________ 02 Tiag e46 M3\|6MT\|GC plates\|MCS c.o.\|GC bars\|GC race control arms\|GC bushings\|BW eng. & tran. mounts\|subframe kit\|BW race shifter\|BW Jaffster\|Euro header\|BW exhaust\|K&N c.a.i.\|Epic race tune\|Rouge pulleys\|Seibon CF hood\|CSL bumper\|apr gt 250 & splitter\|ST-40\|XR-2\|SS lines\|half cage\|Recaro profi\|Profi 2 harness\|BMWpedals\|BW studs\|
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06-02-2010, 07:49 PM	#13
M3 Montreal Colonel 68 Rep 2,194 Posts Drives: 2012 M3 SG ,DCT & 2011 S4 Join Date: Oct 2008 Location: Montreal , Canada iTrader: (0)	So was this warrantied? __________________ 2012 E92-M3 Space Grey on Fox Red, DCT 2011 B8 S4 S-Tronic , Black on magma red
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06-03-2010, 07:22 PM	#14
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	I'm STILL waiting to hear back...according to my local shop..they have an outstanding warranty claim with Bilstein for 6months(7 now).. Quite frankly, if you had to send them your suspension back first before they send you new ones..you're better off buying new ones. I'm not sure if I will be going with Bilstein next time around, they seem to have a pretty horrible after-sale service. __________________ Cheers Ben
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06-03-2010, 08:42 PM	#15
sparkyg Brigadier General 142 Rep 3,523 Posts Drives: A6 Allroad Join Date: Sep 2007 Location: Oil Country iTrader: (5)	That is crap quality. No way the chrome should come off or pit. Speaks very poorly of their quality
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06-03-2010, 09:02 PM	#16
Jaypod Brigadier General 125 Rep 4,971 Posts Drives: Frozen M3, AM V8V, 991 GT3 Join Date: Nov 2008 Location: Toronto iTrader: (7)	That's crazy Ben - can't believe this hasn't been resolved. I would have thought Bilstein would have had good service. Always figured they had top notch products. I hope they finally get this resolved for you soon.
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06-03-2010, 09:16 PM	#17
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	Honestly, I forgot about bugging them after my trip until someone revived this thread, haha. The new ones are fantastic, no issues at all...but refund process is definitely not fun. __________________ Cheers Ben
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06-09-2010, 11:24 AM	#18
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	Update: I heard back from Turner today..they tell me my warranty claim has been accepted and I have been refunded. I don't see the credit on my card yet, but should appear in a few. __________________ Cheers Ben
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06-10-2010, 12:03 AM	#20
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	my shocks barely went through winter..we barely had any this year...it's just sad Ah well, will have a beater this year. __________________ Cheers Ben
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06-10-2010, 12:56 AM	#21
akina335 Second Lieutenant 60 Rep 277 Posts Drives: a car Join Date: Nov 2007 Location: CA iTrader: (2)	I'm glad everything got sorted out. Other than the issues you had with these, how do these ride? __________________
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06-11-2010, 10:13 PM	#22
bunnn Colonel 86 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	I really like the ride on these, I feel like they are more comfortable since I daily drive my car. I haven't gotten a chance to track yet, so I can't tell the real improvements in cornering. However, taking onramps and such definitely feels more neutral than before. Also, I see the refund processed on my account as of today. __________________ Cheers Ben
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