Computer Help!

11Past9 · 11-07-2009, 10:20 AM

My girlfriend has a Dell lap top with Vista. She clicked a link on facebook and it downloaded cyber security, nasty spy ware. I got rid of the cyber security, but somewhere along the line of the computer going nuts when infected, the font and icons got HUGE!

I right clicked, personalize and went to font size to adjust the DPI and it's on 96, the smallest option but everything is still huge. Holding control and scrolling the mouse shrinks font but it's not the same.

What do I do to get the font, icons and all that back to normal. It's so big that it looks like a late 90's desk top...

bigslickak · 11-07-2009, 08:29 PM

Quote:

Originally Posted by 11Past9

My girlfriend has a Dell lap top with Vista. She clicked a link on facebook and it downloaded cyber security, nasty spy ware. I got rid of the cyber security, but somewhere along the line of the computer going nuts when infected, the font and icons got HUGE!

I right clicked, personalize and went to font size to adjust the DPI and it's on 96, the smallest option but everything is still huge. Holding control and scrolling the mouse shrinks font but it's not the same.

What do I do to get the font, icons and all that back to normal. It's so big that it looks like a late 90's desk top...

Have you tried going back to a system restore point from just before the spyware infection?

Mega Man · 11-07-2009, 11:51 PM

Have you checked resolution just to be sure it didn't mess with that. If it has, you can see if your monitor's drivers were deleted (if so, reinstall and set resolution). I believe with most newer monitors, best resolution is usually the highest the monitor supports.

If all else fails, as previous poster said, restore point.

ncarter124 · 11-08-2009, 01:26 AM

I would suggest running malwarebytes.

CollinsE90 · 11-08-2009, 01:36 AM

right click, personalize, display settings...make sure the bar is all the way to the right

11Past9 · 11-08-2009, 09:48 AM

I've already run malwarebytes and all of that. I right clicked display made sure the bar was all the way to the right, still no dice.

How do I go about the system restore?

CollinsE90 · 11-08-2009, 04:55 PM

Quote:

Originally Posted by 11Past9

I've already run malwarebytes and all of that. I right clicked display made sure the bar was all the way to the right, still no dice.

How do I go about the system restore?

IMO this is the only time i would say better be glad she has a dell, it came with recovery disks with the laptop, just put them in and run them...if they are lost restart the computer and tap F10...that is the recovery partition, or hit start type system restore in the search bar and go from there...

save all data to a external hard drive first though...

jopa489 · 11-09-2009, 09:24 PM

Quote:

Originally Posted by 11Past9

I've already run malwarebytes and all of that. I right clicked display made sure the bar was all the way to the right, still no dice.

How do I go about the system restore?

Quote:

Originally Posted by CollinsE90

IMO this is the only time i would say better be glad she has a dell, it came with recovery disks with the laptop, just put them in and run them...if they are lost restart the computer and tap F10...that is the recovery partition, or hit start type system restore in the search bar and go from there...

save all data to a external hard drive first though...

CyberSecurity (and the rest of its clones such as TotalSecurity and Antivirus 2010) are nasty, MalwareBytes isn't capable of removing it. You'll probably need to boot into safe mode (if it lets you - I've seen instances where this doesn't work), and run the arsenal of scans. Combofix, MalwareBytes, Defender, Spybot, and Hijackthis to be sure it's cleared out.

You can also try a Windows System Restore. This won't touch your personal files, and is reversable. Go to Start -> All Programs -> Accessories -> System Tools -> System Restore. Follow the wizard, and restore back to a date before she clicked the link.

If all of the above fails, then take CollinsE90's advice and use the restore disks and reinstall the entire thing. Be sure to backup any and all data before doing so.

brocken · 11-10-2009, 12:30 PM

Keep in mind that some of these viruses/trojans use system restore to stay in your system. I would disable system restore and boot into safe mode with the above mentioned programs and try to remove it.
If you don't have any important data on the computer it might be easier to just reinstall Windows.

p.s. I'm guessing you have UAC turned off?

11-07-2009, 10:20 AM	#1
11Past9 First Lieutenant 187 Rep 307 Posts Drives: A stolen one Join Date: Mar 2009 Location: U.S.A. iTrader: (0)	Computer Help! My girlfriend has a Dell lap top with Vista. She clicked a link on facebook and it downloaded cyber security, nasty spy ware. I got rid of the cyber security, but somewhere along the line of the computer going nuts when infected, the font and icons got HUGE! I right clicked, personalize and went to font size to adjust the DPI and it's on 96, the smallest option but everything is still huge. Holding control and scrolling the mouse shrinks font but it's not the same. What do I do to get the font, icons and all that back to normal. It's so big that it looks like a late 90's desk top... __________________ gentle now the tender breeze blows, whispers through my Gran Torino, whistling another tired song, engine humms and bitter dreams grow, heart locked in a Gran Torino, it beats a lonely rhythm all night long
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11-07-2009, 11:51 PM	#3
Mega Man エアーマンが倒せない 271 Rep 2,041 Posts Drives: 2009 135i Join Date: Oct 2008 Location: SoCal iTrader: (7) Garage List 2009 135i [0.00]	Have you checked resolution just to be sure it didn't mess with that. If it has, you can see if your monitor's drivers were deleted (if so, reinstall and set resolution). I believe with most newer monitors, best resolution is usually the highest the monitor supports. If all else fails, as previous poster said, restore point. __________________ 1ADDICT \| Black Shadowline Grills \| KW V2 \| CP-E Tow-Hook Plate \| CP-E Catback Exhaust \| Tow-Hook \| Evolution Racewerks Intercooler \| ER Charge Pipe \| HKS SQV IV \| ER Intercooler Shroud \| BMS Oil Catch Can \| COBB Access Port \| APEX ARC-8 \| EAS OE Performance Brake Upgrade \| SLeK Carbon Fiber Hood \|
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11-08-2009, 01:26 AM	#4
ncarter124 Second Lieutenant 44 Rep 220 Posts Drives: A lot of them Join Date: Jul 2009 Location: Nashville iTrader: (0)	I would suggest running malwarebytes.
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11-08-2009, 01:36 AM	#5
CollinsE90 Where my bitches 743 Rep 1,924 Posts Drives: Cadillac coupe deville Join Date: Mar 2009 Location: street corner checking profits iTrader: (0)	right click, personalize, display settings...make sure the bar is all the way to the right __________________
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11-08-2009, 09:48 AM	#6
11Past9 First Lieutenant 187 Rep 307 Posts Drives: A stolen one Join Date: Mar 2009 Location: U.S.A. iTrader: (0)	I've already run malwarebytes and all of that. I right clicked display made sure the bar was all the way to the right, still no dice. How do I go about the system restore? __________________ gentle now the tender breeze blows, whispers through my Gran Torino, whistling another tired song, engine humms and bitter dreams grow, heart locked in a Gran Torino, it beats a lonely rhythm all night long
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11-10-2009, 12:30 PM	#9
brocken Captain 34 Rep 616 Posts Drives: X3MC Join Date: Nov 2006 Location: Seattle, WA iTrader: (5)	Keep in mind that some of these viruses/trojans use system restore to stay in your system. I would disable system restore and boot into safe mode with the above mentioned programs and try to remove it. If you don't have any important data on the computer it might be easier to just reinstall Windows. p.s. I'm guessing you have UAC turned off?
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