bmw of mountain view

asloudasitgets · 08-20-2010, 01:54 PM

i searched this and it seems like you dont want to take your car to them. Oh my god,i just droped my m3 off for the 1200 service.

i had no idea they were that bad. now im getting concerned, the reviews were last year and they just remodeled their dealership is it under new ownership? has anyone gone recently? im about to throw up

Kyoshi71 · 08-20-2010, 02:11 PM

I haven't gone to them but you should relax and give 'em a shot first.

One thing to remember about reviews; most people write them when they have a crappy experience as opposed to every time they have a pleasant one.

asloudasitgets · 08-20-2010, 04:13 PM

thats true, but so far theres nothing but bad reviews about mountain view and nothing but good ones about stevens creek.

bobbyd1961 · 08-20-2010, 04:24 PM

Quote:

Originally Posted by asloudasitgets

i searched this and it seems like you dont want to take your car to them. Oh my god,i just droped my m3 off for the 1200 service.

i had no idea they were that bad. now im getting concerned, the reviews were last year and they just remodeled their dealership is it under new ownership? has anyone gone recently? im about to throw up

its only an oil change unless you have a manual. my dealer did screw up the oil change. never went back and now i go to circle bmw who are excellant

asloudasitgets · 08-20-2010, 04:31 PM

just oil change? isnt the diff fluid change also?

bobbyd1961 · 08-20-2010, 04:33 PM

Quote:

Originally Posted by asloudasitgets

just oil change? isnt the diff fluid change also?

not on mdct dont let them do that read the manual

kitw · 08-20-2010, 04:36 PM

Yes, they change the diff oil on M-DCT, just not the tranny oil. Above Poster Fail.

I've had decent luck with BMW of Mountain View. Stevens Creek was the one that put the 4' long scratch in the hood of my 2005 M3 at it's 1200 mile service.

asloudasitgets · 08-20-2010, 04:41 PM

whoa, i read this and was like wth? what does the tranny fluid do with the differential fluid?

Quote:

Originally Posted by bobbyd1961

not on mdct dont let them do that read the manual

radiantm3 · 08-20-2010, 04:47 PM

Quote:

Originally Posted by asloudasitgets

thats true, but so far theres nothing but bad reviews about mountain view and nothing but good ones about stevens creek.

Meh, it's hit and miss. Steven's Creek totally screwed up my 335i sedan. They did warranty work on a leaky sunroof that ended up frying my iDrive system. The car was only 2 months old. It has more rattles than a 10 year old civic. I brought it back to get the rattles fixed about 5 times now and there are still a few that won't go away. No issues with them servicing my 1 series though. They also put a scratch on the rear bumper, but fixed it without giving me any trouble.

I don't go to Mountain View for service because it's always overcrowded. I do buy my cars at Mountain View because of a really awesome sales rep.

Kyoshi71 · 08-21-2010, 06:23 AM

Quote:

Originally Posted by asloudasitgets

whoa, i read this and was like wth? what does the tranny fluid do with the differential fluid?

He's another armchair mechanic who gave bad advice.

WillC310 · 08-21-2010, 12:38 PM

Quote:

Originally Posted by Kyoshi71

He's another armchair mechanic who gave bad advice.

Sadly, as much as there's good information out on the forums, there's probably an equal amount of bad.

Finnegan · 08-21-2010, 01:31 PM

Quote:

Originally Posted by WillC310

Sadly, as much as there's good information out on the forums, there's probably an equal amount of bad.

True, but if you take it on a thread by thread basis the good I'd estimated that it comes in at 80-90 percent good. (Just like in this thread where folks jumped in to correct the misinformation.) I totally agree on the single post level though--some really crazy and downright harmful information gets tossed around.

The best bet seems to be to do a bit of searching rather than accept the first "fact" thrown out there.

bobbyd1961 · 08-21-2010, 01:32 PM

with mdct only an oil change at 1200 miles . NOTHING ELSE. Read the book.

kitw · 08-21-2010, 06:37 PM

Quote:

Originally Posted by bobbyd1961

with mdct only an oil change at 1200 miles . NOTHING ELSE. Read the book.

Hey, thanks for the misinformation! The service manual CLEARLY states that the 1200 mile service is engine oil and differential oil. My 1200 mile invoice indeed included both. Clearly *you* haven't read the manual, because as shown in the attachment, the engine oil AND the differential oil are changed. The M-DCT fluid is not, unlike the manual transmission.

I went through the effort of taking this picture not to prove you wrong, but to make sure that there wasn't misinformation being spread.

omarbmwforlife · 08-23-2010, 12:33 AM

yea, they are pretty bad

shane335i · 08-23-2010, 02:08 PM

Well - let me know how your experience goes since I have to take my car in for its 1200 mile service this week as well!! Glad you are the guinea pig and not me!! Hehehehe.

shane335i · 08-26-2010, 10:30 PM

Well - just got my 1200 mile service done. Not sure I will go back there. They managed to scratch the leather on my steering wheel - not a huge deal cause you cant see it although you CAN feel it and the way the guy drove my car up to where I was waiting for it was not appreciated! I expect them to at least PRETEND that they dont drive like idiots with our cars!!

08-20-2010, 01:54 PM	#1
asloudasitgets Private 18 Rep 89 Posts Drives: m3 Join Date: Jan 2010 Location: cali iTrader: (1)	bmw of mountain view i searched this and it seems like you dont want to take your car to them. Oh my god,i just droped my m3 off for the 1200 service. i had no idea they were that bad. now im getting concerned, the reviews were last year and they just remodeled their dealership is it under new ownership? has anyone gone recently? im about to throw up
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08-20-2010, 02:11 PM	#2
Kyoshi71 Colonel 93 Rep 2,528 Posts Drives: 2010 M3 Coupe Join Date: Jul 2006 Location: New York iTrader: (0)	I haven't gone to them but you should relax and give 'em a shot first. One thing to remember about reviews; most people write them when they have a crappy experience as opposed to every time they have a pleasant one. __________________ "But resist we much; we must; and we will much; about that be committed." ~Rev. Al Sharpton 2010 E92 M3\|Silverstone II\|M-DCT\|NCSW\|2MT\|ZCW\|ZPP\|ZTP\|302\|507\|Gas Guzzler Tax
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08-20-2010, 04:13 PM	#3
asloudasitgets Private 18 Rep 89 Posts Drives: m3 Join Date: Jan 2010 Location: cali iTrader: (1)	thats true, but so far theres nothing but bad reviews about mountain view and nothing but good ones about stevens creek.
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08-20-2010, 04:31 PM	#5
asloudasitgets Private 18 Rep 89 Posts Drives: m3 Join Date: Jan 2010 Location: cali iTrader: (1)	just oil change? isnt the diff fluid change also?
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08-20-2010, 04:36 PM	#7
kitw Colonel 471 Rep 2,991 Posts Drives: F91 M8, 991.2 GT3 Join Date: Jun 2007 Location: Bay Area, CA iTrader: (20)	Yes, they change the diff oil on M-DCT, just not the tranny oil. Above Poster Fail. I've had decent luck with BMW of Mountain View. Stevens Creek was the one that put the 4' long scratch in the hood of my 2005 M3 at it's 1200 mile service.
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08-21-2010, 01:32 PM	#13
bobbyd1961 Banned 43 Rep 2,406 Posts Drives: 2009 M3 sedan LeMans Blue Join Date: Jun 2009 Location: new jersey iTrader: (0)	with mdct only an oil change at 1200 miles . NOTHING ELSE. Read the book.
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08-23-2010, 12:33 AM	#15
omarbmwforlife Enlisted Member 3 Rep 40 Posts Drives: 08 CL 63 AMG & 08 E82 & 11 E92 Join Date: Aug 2010 Location: Los Angeles iTrader: (0)	yea, they are pretty bad
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08-23-2010, 02:08 PM	#16
shane335i Second Lieutenant 6 Rep 207 Posts Drives: 2016 BMW M4 Join Date: Sep 2008 Location: Woodside, CA iTrader: (0)	Well - let me know how your experience goes since I have to take my car in for its 1200 mile service this week as well!! Glad you are the guinea pig and not me!! Hehehehe.
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08-26-2010, 10:30 PM	#17
shane335i Second Lieutenant 6 Rep 207 Posts Drives: 2016 BMW M4 Join Date: Sep 2008 Location: Woodside, CA iTrader: (0)	Well - just got my 1200 mile service done. Not sure I will go back there. They managed to scratch the leather on my steering wheel - not a huge deal cause you cant see it although you CAN feel it and the way the guy drove my car up to where I was waiting for it was not appreciated! I expect them to at least PRETEND that they dont drive like idiots with our cars!!
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