Turner Motor Sports Screwed Up....But Fixed It.. Thanks!

BMW Fanatic · 02-22-2013, 10:40 AM

Quote:

Originally Posted by THE TECH

The problem with all these responses is that the customer wanted his product by a certain date. This cannot happen regardless of whether Turner ends up getting him the correct parts. You cannot rectify time.

+1

ScreaM · 02-22-2013, 04:53 PM

Quote:

Originally Posted by THE TECH

The problem with all these responses is that the customer wanted his product by a certain date. This cannot happen regardless of whether Turner ends up getting him the correct parts. You cannot rectify time.

Welcome to the world.

They are overnighting the part..what else can be done? Time machine?

mscdman · 02-23-2013, 07:43 PM

Well didn't get my replacement spacers and nuts as I was promised by Doug. UPS says TMS did not provide them with the package until after the cutoff for the overnight shipping.

Now not only have I wasted a entire day to be home to sign for a package that wasn't coming, but I have missed BOTH car events for which I needed the spacers.

Sigh. I hope they give me back a discount or something, because this really sucks. Really.

mscdman · 02-24-2013, 01:38 PM

I am LIVID!!! My package which was supposed to have been shipped to Denver yesterday now shows in UPS that it is in GERMANY. What. The. Fuck.

mscdman · 02-24-2013, 01:45 PM

Upset

mscdman · 02-25-2013, 03:13 PM

Got ahold of Jason the sales manager at TMS. Great guy!

He was very apologetic and offered to take care of the spacers for me.

Above and beyond.

I haven't seen good customer service like this in a long time.

It may have been a massive screw up, but they made it right.

I'll definitely do business with them again

gatorfast · 02-25-2013, 05:45 PM

Guess you learned your lesson not to overreact and jump to conclusions

mscdman · 02-25-2013, 07:20 PM

I'm still baffled how an item to shipped from MA to Denver ends up in Germany lol

In Extremis · 02-25-2013, 07:47 PM

I've always had great experiences with TMS, including tech support. They screwed up, but I wouldn't stop giving them business in the future. I love ordering from turner, lots of parts at good prices and ground ups is overnight for me.

THE TECH · 02-26-2013, 09:41 AM

Quote:

Originally Posted by ScreaM

Welcome to the world.

They are overnighting the part..what else can be done? Time machine?

Like I said, nothing can be done. Customer service failed.

paradocs98 · 02-27-2013, 04:31 AM

I am thoroughly exhausted after reading the roller coaster that is this thread.

S65V8 · 02-27-2013, 06:40 AM

hey, I'll buy those spacers? wanna sell? lol. j/k

mscdman · 02-27-2013, 09:15 AM

Quote:

Originally Posted by SROC5

hey, I'll buy those spacers? wanna sell? lol. j/k

I have to send them the 10mm spacers back else I would!

02-23-2013, 07:43 PM	#25
mscdman Private First Class 22 Rep 167 Posts Drives: 335xi Join Date: Jan 2011 Location: Denver iTrader: (0)	Well didn't get my replacement spacers and nuts as I was promised by Doug. UPS says TMS did not provide them with the package until after the cutoff for the overnight shipping. Now not only have I wasted a entire day to be home to sign for a package that wasn't coming, but I have missed BOTH car events for which I needed the spacers. Sigh. I hope they give me back a discount or something, because this really sucks. Really.
	Appreciate 0 Quote

02-24-2013, 01:38 PM	#26
mscdman Private First Class 22 Rep 167 Posts Drives: 335xi Join Date: Jan 2011 Location: Denver iTrader: (0)	I am LIVID!!! My package which was supposed to have been shipped to Denver yesterday now shows in UPS that it is in GERMANY. What. The. Fuck.
	Appreciate 0 Quote

02-24-2013, 01:45 PM	#27
mscdman Private First Class 22 Rep 167 Posts Drives: 335xi Join Date: Jan 2011 Location: Denver iTrader: (0)	Upset
	Appreciate 0 Quote

02-25-2013, 03:13 PM	#28
mscdman Private First Class 22 Rep 167 Posts Drives: 335xi Join Date: Jan 2011 Location: Denver iTrader: (0)	Got ahold of Jason the sales manager at TMS. Great guy! He was very apologetic and offered to take care of the spacers for me. Above and beyond. I haven't seen good customer service like this in a long time. It may have been a massive screw up, but they made it right. I'll definitely do business with them again
	Appreciate 0 Quote

02-25-2013, 05:45 PM	#29
gatorfast Major General 4995 Rep 6,862 Posts Drives: 718 Cayman Join Date: Jan 2008 Location: SoFla iTrader: (4)	Guess you learned your lesson not to overreact and jump to conclusions
	Appreciate 0 Quote

02-25-2013, 07:20 PM	#30
mscdman Private First Class 22 Rep 167 Posts Drives: 335xi Join Date: Jan 2011 Location: Denver iTrader: (0)	I'm still baffled how an item to shipped from MA to Denver ends up in Germany lol
	Appreciate 0 Quote

02-25-2013, 07:47 PM	#31
In Extremis First Lieutenant 38 Rep 385 Posts Drives: G42 M240i xdrive Join Date: Aug 2010 Location: Long Island, NY iTrader: (1)	I've always had great experiences with TMS, including tech support. They screwed up, but I wouldn't stop giving them business in the future. I love ordering from turner, lots of parts at good prices and ground ups is overnight for me.
	Appreciate 0 Quote

02-27-2013, 04:31 AM	#33
paradocs98 Lieutenant Colonel 394 Rep 1,519 Posts Drives: M2C Join Date: May 2009 Location: NY iTrader: (0)	I am thoroughly exhausted after reading the roller coaster that is this thread. __________________ Past: E46 330Ci, E60 545i, E60 M5, E90 M3 Present: 2020 M2 Competition, 2022 GT3
	Appreciate 0 Quote

02-27-2013, 06:40 AM	#34
S65V8 _ 808 Rep 3,160 Posts Drives: ... Join Date: Apr 2009 Location: Los Angeles, CA iTrader: (10)	hey, I'll buy those spacers? wanna sell? lol. j/k
	Appreciate 0 Quote