BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > E90/E92 M3 Technical Topics > Wheels + Tires Sponsored by The Tire Rack
  TireRack

KEEP M3POST ALIVE BY DOING YOUR TIRERACK SHOPPING FROM THIS BANNER LINK!
Post Reply
 
Thread Tools Search this Thread
      03-20-2012, 08:32 PM   #111
inandout
First Lieutenant
inandout's Avatar
12
Rep
312
Posts

Drives: 4 Rings
Join Date: Feb 2008
Location: USA

iTrader: (0)

Quote:
Originally Posted by acuteperformance View Post
Well said and might be the most level headed response so far.

Michael
Wow...
"shit fails" is what you find most reasonable and level-headed?
Appreciate 0
      03-20-2012, 08:32 PM   #112
acuteperformance
acuteperformance's Avatar
United_States
90
Rep
1,150
Posts

Drives: 09 Audi R8 V8 | 15 BMW M4 YMB
Join Date: Jul 2008
Location: Pasadena, CA

iTrader: (15)

I must have missed this. Where did Mike from Triangle state that there was a problem and that he had warned ADV.1 against using the parts?

Quote:
Originally Posted by nowaym3 View Post
Mike from Triangle in a very professional way stated that "I'm not going to throw you under the bus but... I fucking told you".
Appreciate 0
      03-20-2012, 08:32 PM   #113
acuteperformance
acuteperformance's Avatar
United_States
90
Rep
1,150
Posts

Drives: 09 Audi R8 V8 | 15 BMW M4 YMB
Join Date: Jul 2008
Location: Pasadena, CA

iTrader: (15)

His language could have been tweaked but his points were valid.

Quote:
Originally Posted by inandout View Post
Wow...
"shit fails" is what you find most reasonable and level-headed?
Appreciate 0
      03-20-2012, 08:36 PM   #114
inandout
First Lieutenant
inandout's Avatar
12
Rep
312
Posts

Drives: 4 Rings
Join Date: Feb 2008
Location: USA

iTrader: (0)

Quote:
Originally Posted by acuteperformance View Post
His language could have been tweaked but his points were valid.
I think you should exit this thread.
You aren't doing your company any favor here.
Appreciate 0
      03-20-2012, 08:36 PM   #115
nowaym3
Private First Class
nowaym3's Avatar
15
Rep
137
Posts

Drives: eeeeeeee92
Join Date: Jul 2009
Location: east coast

iTrader: (0)

Quote:
Originally Posted by acuteperformance View Post
I must have missed this. Where did Mike from Triangle state that there was a problem and that he had warned ADV.1 against using the parts?
This is for the manufacturing side not the retail side.
Sorry !!!
Appreciate 0
      03-20-2012, 08:36 PM   #116
kmarei
Major General
kmarei's Avatar
Egypt
685
Rep
6,844
Posts

Drives: 2018 Audi RS5 coupe
Join Date: Jul 2008
Location: Reston, VA

iTrader: (34)

Garage List
2018 Audi RS5  [0.00]
Quote:
Originally Posted by Eugene-TAIWAN View Post
things fail! agreed! what is a wheel warranty? this was on the car for less then 1 year! I think BMW or 335i has a warranty longer then 1 year?

replacement parts not in stock! Granted and agreed but I wasn't the one who said 3 weeks for replacement parts

ADV said NOT me! and now its been 5 weeks. So whats up?
According to them these wheels were installed in 2010 and are out of warranty
It's now 2012
Assuming they were put on on December 31st in 2010
And now we're in march 2012
That's still over 1 year
They have stated that the parts hold up is due to having one manufacturer that makes these parts in the entire US
Without this part, they can't get you a replacement wheel
What's hard to understand about that?
__________________
Appreciate 0
      03-20-2012, 08:39 PM   #117
kmarei
Major General
kmarei's Avatar
Egypt
685
Rep
6,844
Posts

Drives: 2018 Audi RS5 coupe
Join Date: Jul 2008
Location: Reston, VA

iTrader: (34)

Garage List
2018 Audi RS5  [0.00]
Quote:
Originally Posted by inandout View Post
Wow...
"shit fails" is what you find most reasonable and level-headed?
Would you feel better if I had said
Things fail?
That's kind of a moot point
__________________
Appreciate 0
      03-20-2012, 08:39 PM   #118
acuteperformance
acuteperformance's Avatar
United_States
90
Rep
1,150
Posts

Drives: 09 Audi R8 V8 | 15 BMW M4 YMB
Join Date: Jul 2008
Location: Pasadena, CA

iTrader: (15)

If being here makes my company look bad than so be it. I have enough positive reviews all over the place to more than back my integrity.

Trust me, if I think ADV.1 was screwing with Eugene or its customers I would be the first to put them on blast. If you don't believe me, do a search for Automotif Wheels and Acute Performance in Google.

Also, I don't believe in backing out of threads because it will make my company look bad. I don't believe in the political/PR crap. I will speak and defend where I see fit.

Michael
Owner
Acute Performance


Quote:
Originally Posted by inandout View Post
I think you should exit this thread.
You aren't doing your company any favor here.
Appreciate 0
      03-20-2012, 08:41 PM   #119
Eugene-TAIWAN
Brigadier General
Eugene-TAIWAN's Avatar
Taiwan
249
Rep
3,157
Posts

Drives: E92 M3 Coupe
Join Date: Jun 2009
Location: Taiwan

iTrader: (4)

Quote:
Originally Posted by kmarei View Post
According to them these wheels were installed in 2010 and are out of warranty
It's now 2012
Assuming they were put on on December 31st in 2010
And now we're in march 2012
That's still over 1 year
They have stated that the parts hold up is due to having one manufacturer that makes these parts in the entire US
Without this part, they can't get you a replacement wheel
What's hard to understand about that?
ok if things are not in stock! I don't think its too hard to communicate to the customer . correct?! or am I wrong? or there is not customers service involved.
noted on the warranty part I can't find my records on emails since I changed one.
__________________

Past: Gintani stage3 M3, Cayman GTS
present: Porsche 993RWB, 964RS America,996 cupcar, 964 turbo 3.6,Macan Turbo,997GT2,930 turbo,i3, MINI JCW
Appreciate 0
      03-20-2012, 08:42 PM   #120
kmarei
Major General
kmarei's Avatar
Egypt
685
Rep
6,844
Posts

Drives: 2018 Audi RS5 coupe
Join Date: Jul 2008
Location: Reston, VA

iTrader: (34)

Garage List
2018 Audi RS5  [0.00]
Quote:
Originally Posted by nowaym3 View Post
Refuse to rectify the problem. WHO'S Fault is that.
According to both the OP and ADV
They did agree to replace the wheel AFTER the warranty had expired
What more could you ask of them?

He's just complaining its taking too long
And they are saying there is a shortage of a part that they don't make
__________________
Appreciate 0
      03-20-2012, 08:43 PM   #121
acuteperformance
acuteperformance's Avatar
United_States
90
Rep
1,150
Posts

Drives: 09 Audi R8 V8 | 15 BMW M4 YMB
Join Date: Jul 2008
Location: Pasadena, CA

iTrader: (15)

This thread has diverged into two separate issues:

(1) Bad communication between ADV.1 and Eugene which I 100% agree with.
(2) Manufacturer defects


Quote:
Originally Posted by Eugene-TAIWAN View Post
ok if things are not in stock! I don't think its too hard to communicate to the customer . correct?! or am I wrong? or there is not customers service involved.
noted on the warranty part I can't find my records on emails since I changed one.
Appreciate 0
      03-20-2012, 08:43 PM   #122
Eugene-TAIWAN
Brigadier General
Eugene-TAIWAN's Avatar
Taiwan
249
Rep
3,157
Posts

Drives: E92 M3 Coupe
Join Date: Jun 2009
Location: Taiwan

iTrader: (4)

Quote:
Originally Posted by inandout View Post
I think you should exit this thread.
You aren't doing your company any favor here.
I think Mike was just making his point!

no harm done, its just a discussion
__________________

Past: Gintani stage3 M3, Cayman GTS
present: Porsche 993RWB, 964RS America,996 cupcar, 964 turbo 3.6,Macan Turbo,997GT2,930 turbo,i3, MINI JCW
Appreciate 0
      03-20-2012, 08:47 PM   #123
Richbot
Major General
2735
Rep
5,473
Posts

Drives: Jerez Black E90
Join Date: Sep 2007
Location: STL

iTrader: (5)

A customer who buys a 22" wheel described as "Track Spec" should understand he or she is responsible any and all consequences of the decision to mount non-standard rolling stock, up to and including not being able to drive his/her Cayenne on hellaflush dubbadubs for a couple extra weeks.

This thread is comedy gold. M3post A+ would read again
__________________
Appreciate 0
      03-20-2012, 08:48 PM   #124
Foodle
Captain
United_States
26
Rep
770
Posts

Drives: 2011.75 E90 M3
Join Date: Aug 2011
Location: PA

iTrader: (0)

Quote:
Originally Posted by ADV.1 Matt View Post
It's like blaming Dell for using a Segate hard drive that failed in their computers, that hard drive batch could've been used in HP's, Samsungs, etc. and doesn't necessarily equate to a certain manufacture being crap or making a bad product.
And it's actually right to blame Dell in part for the HDD failure, because as a reputable system dealer, they are responsible for qualifying the components they use and maintaining quality control of the components that go into their systems. Do you have any idea the amount of time and effort a company like Dell expends in qualifying parts that go into their systems? ... But I guess you wouldn't know anything about being a reputable dealer
Appreciate 0
      03-20-2012, 08:50 PM   #125
tha_good_life
Brigadier General
tha_good_life's Avatar
376
Rep
4,088
Posts

Drives: 21 X6MC
Join Date: Jul 2008
Location: Seattle

iTrader: (22)

Garage List
2021 BMW X6MC  [10.00]
2010 BMW M3  [8.68]
I'm sorry to hear about this..... Glad no one was hurt. Hopefully, your friend will get it all fix.
Appreciate 0
      03-20-2012, 08:51 PM   #126
Eugene-TAIWAN
Brigadier General
Eugene-TAIWAN's Avatar
Taiwan
249
Rep
3,157
Posts

Drives: E92 M3 Coupe
Join Date: Jun 2009
Location: Taiwan

iTrader: (4)

Quote:
Originally Posted by Richbot View Post
A customer who buys a 22" wheel described as "Track Spec" should understand he or she is responsible any and all consequences of the decision to mount non-standard rolling stock, up to and including not being able to drive his/her Cayenne on hellaflush dubbadubs for a couple extra weeks.

This thread is comedy gold. M3post A+ would read again
I guess your right in some sort of a way.

I wonder if the defect raw material does effect sizes in 19's
__________________

Past: Gintani stage3 M3, Cayman GTS
present: Porsche 993RWB, 964RS America,996 cupcar, 964 turbo 3.6,Macan Turbo,997GT2,930 turbo,i3, MINI JCW
Appreciate 0
      03-20-2012, 08:52 PM   #127
kmarei
Major General
kmarei's Avatar
Egypt
685
Rep
6,844
Posts

Drives: 2018 Audi RS5 coupe
Join Date: Jul 2008
Location: Reston, VA

iTrader: (34)

Garage List
2018 Audi RS5  [0.00]
Quote:
Originally Posted by Eugene-TAIWAN View Post
ok if things are not in stock! I don't think its too hard to communicate to the customer . correct?! or am I wrong? or there is not customers service involved.
noted on the warranty part I can't find my records on emails since I changed one.
Yes they should have told you it might take 3-5 weeks
But they also could have told you, your warranty has expired, and you're on your own
No?
So they are trying to fix the problem

Whether they knew of a manufacturing defect or not, or your friend was abusing the wheels, we'll never know.
But something broke, out of warranty, and they offered to replace it, at no cost to you
It's taking longer than you want
But I can't see how they can remedy this any faster, if their supplier is not providing them with the parts

No matter how much stink you cause here
If they ain't got the part, they're not shipping it to you
__________________
Appreciate 0
      03-20-2012, 08:57 PM   #128
Foodle
Captain
United_States
26
Rep
770
Posts

Drives: 2011.75 E90 M3
Join Date: Aug 2011
Location: PA

iTrader: (0)

Quote:
Originally Posted by kmarei View Post
But I can't see how they can remedy this any faster, if their supplier is not providing them with the parts
Yes, God forbid they actually have a second source for their components/materials like the big boys do ...
Appreciate 0
      03-20-2012, 08:57 PM   #129
kmarei
Major General
kmarei's Avatar
Egypt
685
Rep
6,844
Posts

Drives: 2018 Audi RS5 coupe
Join Date: Jul 2008
Location: Reston, VA

iTrader: (34)

Garage List
2018 Audi RS5  [0.00]
Quote:
Originally Posted by Foodle View Post
Do you have any idea the amount of time and effort a company like Dell expends in qualifying parts that go into their systems? ... But I guess you wouldn't know anything about being a reputable dealer
I actually work in IT
And I can tell you you're giving dell way too much credit
BMW did the same thing with the Siemens HPFP
Or do you think BMW did not check the quality of their parts suppliers
In which case why are you driving one?

I'm sure BMW gave the specs to Siemens
And did initial quality control
And the parts passed inspection
But I'm sure somewhere along the the line
Either Siemens dropped the ball, or as in this case, one of their suppliers did
And the parts where not up to spec
Things like this happen in all industry, but if the manufacturer offers to fix it
That's good enough in my book
__________________
Appreciate 0
      03-20-2012, 08:58 PM   #130
kmarei
Major General
kmarei's Avatar
Egypt
685
Rep
6,844
Posts

Drives: 2018 Audi RS5 coupe
Join Date: Jul 2008
Location: Reston, VA

iTrader: (34)

Garage List
2018 Audi RS5  [0.00]
Quote:
Originally Posted by Foodle View Post
Yes, God forbid they actually have a second source for their components/materials like the big boys do ...
Well according to them, there is only one parts supplier in the entire US
If its taking longer than 3 weeks to get the part from the US
Can you imagine how long it would take if it was an international supplier?
__________________
Appreciate 0
      03-20-2012, 09:00 PM   #131
Alan l.
Major General
Alan l.'s Avatar
5279
Rep
8,742
Posts

Drives: 2020 F95 X5M Competition
Join Date: Jun 2009
Location: United States

iTrader: (9)

The issue here isn't only how ADV1 is handling this with the customer, its also how they handled this from the beginning when the manufacture (triangle) told them this would be an issue from the get go and they still sold the wheels. Unless adv is denying this (which they haven't), I have no reason to doubt what nowaym3 has said so far.

Yes things fail around us all the time. This however is different from your iPad not turning on or your fuel pump dying on you. This is like you using your iPad and without any misuse or warning your glass screen shatters in your hand or your fuel pump blows up during use. Both failures but very very different IMO.
__________________
Appreciate 0
      03-20-2012, 09:01 PM   #132
acuteperformance
acuteperformance's Avatar
United_States
90
Rep
1,150
Posts

Drives: 09 Audi R8 V8 | 15 BMW M4 YMB
Join Date: Jul 2008
Location: Pasadena, CA

iTrader: (15)

Where was this stated? I must have missed it.

Quote:
Originally Posted by Alan l. View Post
its also how they handled this from the beginning when the manufacture (triangle) told them this would be an issue from the get go and they still sold the wheels.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 10:30 PM.




m3post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST