Good/honest BMW service in Newport beach area

adanil · 01-06-2010, 10:57 PM

I'm about to take my car for 1200 service in a couple of weeks. Does anybody know good/honest BMW dealer/service in Newport beach area?

I've read some service reviews but people tend to post negative reviews more than good ones....

Thanks.

aus · 01-06-2010, 11:16 PM

Your only choices are Sterling and Crevier. Both seem to be pretty good for service.

shaunt · 01-06-2010, 11:33 PM

+1 for Crevier

Bluesummer · 01-07-2010, 02:47 AM

+1 on Sterling.

and +1000 on DON"T take your car to Irvine BMW

AMMZING · 01-07-2010, 06:02 AM

Quote:

Originally Posted by PencilGeek

Do not take to Irvine BMW under any circumstances.

They flagged my car in the BMW computers, took pictures of it, made it a toxic asset for warranty work, and then insulted me by sending me a very nasty letter saying my car was modified and they had voided my warranty. The letter was so insulting because they wrote it as if we had tried to hide the fact that my car was modified, and were trying to defraud them into performing the work. The letter was deceitful because an individual dealership doesn't even have the authority to void my warranty -- only BMWNA has that authority.

The dirty deed was done on October 29th, 2009, when my car was taken to them for normal warranty repair.

what a bunch of dicks. Remind me NOT to buy my M3 from them

Kobaiyashi · 01-07-2010, 07:57 AM

Another +1 for Sterling. Ask for Chris Zappia who's a relatively young guy but super attentive and seems to know his stuff.

OC ///M · 01-07-2010, 08:16 AM

I went to HS with the Service Manager at Sterling. Kevin's people will take care of you.

Aussie7 · 01-07-2010, 05:12 PM

I use Crevier but I always use the same SA, John Thatcher. I have had 4 cars serviced by him all of which I didn't buy at Crevier and he always is spot on

aus · 01-07-2010, 05:28 PM

Thatcher is very good.

adanil · 01-07-2010, 10:37 PM

Thanks guys. I'm sure I won't bring my car to Irvine BMW for sure.

M-Tuned · 01-07-2010, 11:34 PM

how about Long Beach BMW or New Century BMW?! I've heard good things about Long Beach BMW.

ChasenM3 · 01-08-2010, 12:43 PM

Quote:

Originally Posted by M-Tuned

how about Long Beach BMW or New Century BMW?! I've heard good things about Long Beach BMW.

Long Beach has gone to the ****. New ownership/management.

aus · 01-08-2010, 10:24 PM

I've been OK with the service at Long Beach. Sometime you need to bring the SIB in to show them, but they're very receptive to them.

roller · 01-09-2010, 02:24 PM

Does anyone know if John at Crevier is mod friendly?

Small Yellow · 01-09-2010, 03:04 PM

Is Shelly BMW any good?

Aussie7 · 01-09-2010, 09:11 PM

Roller, I had my Mini and my 330ci serviced by him and they were modded and I had no problems. My M3 has an AA exhaust and there was no problem when I had the last service

Mr.Bimmer · 01-15-2010, 03:52 PM

Quote:

Originally Posted by adanil

I'm about to take my car for 1200 service in a couple of weeks. Does anybody know good/honest BMW dealer/service in Newport beach area?

I've read some service reviews but people tend to post negative reviews more than good ones....

Thanks.

i've had good luck with sterling bmw service. talk to chris zappia in service, he's a straight up guy.

i have 600 miles on my car, soon to be 1200 service. i live in nc too, hola neighbor!

Kyosho · 01-18-2010, 11:36 PM

Chris Zappia @ Sterling BMW

He has always taken care of me. When I had my 335, whenever a problem happened, he would let me take it in 15minutes later and get it all fixed by later on in the afternoon.

aus · 01-18-2010, 11:41 PM

The guys/gals at Long Beach have no probles with wheel and exhaust and actually compliment me on the mods.

MFIZZLENYC · 01-19-2010, 01:27 PM

HAHAHA Chris Zappia is a Liar he makes you believe he is your friend and he is not!!!!!! and Sterling is Horrible at service I lost thousands of Dollars going there with my M5.... You can search other forums for Horror stories.....

BTW I spent about $10,000 Dollars there om Maintenance and the only real fix was my Radiator that Blew so $1000 was well spent and 9 thousand thrown out the window into sterling pocket... the worst part is that nothing was fixed and I had to bring the car elsewhere to have it properly diagnose and fix ....

The funny part is we had a big dispute over a $2000 dollar repair which ended up costing me $600 to fix elsewhere but sterling would not reimburse me for the difference as well as telling me I was no Longer welcome there after spending $10,000 Dollars in repairs....

So I went to Crevier BMW and purchased A brand new 135 loaded $50,100 as a daily driver great service and sales!!!

I only go to True speed for service on My M car come to the meet on Saturday to see the facility ....

01-06-2010, 10:57 PM	#1
adanil Registered 1 Rep 2 Posts Drives: 2010 M3 6MT Join Date: Jan 2010 Location: Newport Coast iTrader: (0)	Good/honest BMW service in Newport beach area I'm about to take my car for 1200 service in a couple of weeks. Does anybody know good/honest BMW dealer/service in Newport beach area? I've read some service reviews but people tend to post negative reviews more than good ones.... Thanks.
	Appreciate 0 Tweet Quote

01-06-2010, 11:16 PM	#2
aus Major General 890 Rep 9,032 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	Your only choices are Sterling and Crevier. Both seem to be pretty good for service. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
	Appreciate 0 Quote

01-06-2010, 11:33 PM	#3
shaunt Lieutenant 48 Rep 411 Posts Drives: 10' E92 M3 Join Date: Mar 2007 Location: Laguna Niguel, CA iTrader: (0)	+1 for Crevier __________________ LTBMW \| Gintani
	Appreciate 0 Quote

01-07-2010, 02:47 AM	#4
Bluesummer Lieutenant General 588 Rep 15,818 Posts Drives: slower than Ayrton Senna Join Date: Dec 2006 Location: SoCal iTrader: (15) Garage List 2017 BMW X5M [0.00] 2015 M4 [0.00] 2011 E82 135 [0.00] 2011 M3 [0.00] 2007 335 [0.00]	+1 on Sterling. and +1000 on DON"T take your car to Irvine BMW __________________ IG:d.violet.m3
	Appreciate 0 Quote

01-07-2010, 07:57 AM	#6
Kobaiyashi First Lieutenant 30 Rep 315 Posts Drives: 08 E90 M3 (JetBlack/FoxRedExt) Join Date: Mar 2007 Location: East Bay, CA iTrader: (0)	Another +1 for Sterling. Ask for Chris Zappia who's a relatively young guy but super attentive and seems to know his stuff. __________________
	Appreciate 0 Quote

01-07-2010, 08:16 AM	#7
OC ///M Dr. Octagon 260 Rep 1,919 Posts Drives: Moonstone e92 M3 Join Date: Feb 2007 Location: South County iTrader: (0)	Sterling I went to HS with the Service Manager at Sterling. Kevin's people will take care of you. __________________ OC ///M 2013 E92 M3 Individual Sold: 2011 E92 M3 SSII \| Sold: 2008 E92 M3 SSII \| Into a Wall: 2008 E92 M3 SSII \| Sold: 2007 E92 335i JB
	Appreciate 0 Quote

01-07-2010, 05:12 PM	#8
Aussie7 Second Lieutenant 6 Rep 200 Posts Drives: 2008 E90 M3 SSII Join Date: Oct 2008 Location: socal iTrader: (1)	I use Crevier but I always use the same SA, John Thatcher. I have had 4 cars serviced by him all of which I didn't buy at Crevier and he always is spot on
	Appreciate 0 Quote

01-07-2010, 05:28 PM	#9
aus Major General 890 Rep 9,032 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	Thatcher is very good. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
	Appreciate 0 Quote

01-07-2010, 10:37 PM	#10
adanil Registered 1 Rep 2 Posts Drives: 2010 M3 6MT Join Date: Jan 2010 Location: Newport Coast iTrader: (0)	Thanks guys. I'm sure I won't bring my car to Irvine BMW for sure.
	Appreciate 0 Quote

01-07-2010, 11:34 PM	#11
M-Tuned JOY IS BMW. 20 Rep 335 Posts Drives: 2010 AW/FR E92 M3 & 2018 X5 Join Date: Jul 2009 Location: SoCal iTrader: (0)	how about Long Beach BMW or New Century BMW?! I've heard good things about Long Beach BMW.
	Appreciate 0 Quote

01-08-2010, 10:24 PM	#13
aus Major General 890 Rep 9,032 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	I've been OK with the service at Long Beach. Sometime you need to bring the SIB in to show them, but they're very receptive to them. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
	Appreciate 0 Quote

01-09-2010, 02:24 PM	#14
roller Private First Class 10 Rep 164 Posts Drives: E92 Join Date: Jun 2009 Location: OC, CA iTrader: (0)	Does anyone know if John at Crevier is mod friendly?
	Appreciate 0 Quote

01-09-2010, 03:04 PM	#15
Small Yellow Track Addict 110 Rep 813 Posts Drives: 2010 BMW M3 E92 \| 2008 Z4M E86 Join Date: Oct 2009 Location: Orange County, California iTrader: (0)	Is Shelly BMW any good? __________________ BMW ///M3 Coupe Completed November 16, 2009 Received December 29,2009
	Appreciate 0 Quote

01-09-2010, 09:11 PM	#16
Aussie7 Second Lieutenant 6 Rep 200 Posts Drives: 2008 E90 M3 SSII Join Date: Oct 2008 Location: socal iTrader: (1)	Roller, I had my Mini and my 330ci serviced by him and they were modded and I had no problems. My M3 has an AA exhaust and there was no problem when I had the last service
	Appreciate 0 Quote

01-18-2010, 11:36 PM	#18
Kyosho Lieutenant 17 Rep 568 Posts Drives: 991.2 GT3 // Panamera Turbo Join Date: Jun 2007 Location: Irvine CA iTrader: (4)	Chris Zappia @ Sterling BMW He has always taken care of me. When I had my 335, whenever a problem happened, he would let me take it in 15minutes later and get it all fixed by later on in the afternoon. __________________ Understeer is when you hit the wall with the front of the car and oversteer is when you hit the wall with the rear of the car. Horsepower is how fast you hit the wall, torque is how far you take the wall with you."
	Appreciate 0 Quote

01-18-2010, 11:41 PM	#19
aus Major General 890 Rep 9,032 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	The guys/gals at Long Beach have no probles with wheel and exhaust and actually compliment me on the mods. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
	Appreciate 0 Quote

01-19-2010, 01:27 PM	#20
MFIZZLENYC Private First Class 16 Rep 174 Posts Drives: F10m5 Join Date: Aug 2009 Location: CA/NY iTrader: (0)	HAHAHA Chris Zappia is a Liar he makes you believe he is your friend and he is not!!!!!! and Sterling is Horrible at service I lost thousands of Dollars going there with my M5.... You can search other forums for Horror stories..... BTW I spent about $10,000 Dollars there om Maintenance and the only real fix was my Radiator that Blew so $1000 was well spent and 9 thousand thrown out the window into sterling pocket... the worst part is that nothing was fixed and I had to bring the car elsewhere to have it properly diagnose and fix .... The funny part is we had a big dispute over a $2000 dollar repair which ended up costing me $600 to fix elsewhere but sterling would not reimburse me for the difference as well as telling me I was no Longer welcome there after spending $10,000 Dollars in repairs.... So I went to Crevier BMW and purchased A brand new 135 loaded $50,100 as a daily driver great service and sales!!! I only go to True speed for service on My M car come to the meet on Saturday to see the facility .... __________________ 2013 f10 M5 Dinan Stage 1 Tune with Dinan Mufflers 2009 135i ESS stage 2- Sold 2000 M5 Dinan S2 SIlverstone- RIP Last edited by MFIZZLENYC; 01-19-2010 at 01:44 PM..
	Appreciate 0 Quote