|
|
07-10-2014, 08:47 PM | #23 | ||
Lieutenant
185
Rep 599
Posts |
Quote:
Quote:
|
||
Appreciate
0
|
07-10-2014, 08:54 PM | #24 |
Major
354
Rep 1,405
Posts |
When my car goes in for service, my SA, very directly, asks me to give him all 5's in the BMW survey that follows. Which I do. This survey is very important to the dealership because it is very important to BMWNA.
I encourage you to speak with the Service Manager, first, and ask him to provide you with an explanation for what you see is poor performance on the part of his employees. Tell him you are inclined to fill out the survey to reflect the unsatisfactory work of his staff and that you intend to to convey that sentiment, not only to the General Manager, but to the owner as well . Ask him to explain to you why your inclinations are unreasonable. |
Appreciate
0
|
07-10-2014, 10:41 PM | #25 |
Brigadier General
1013
Rep 3,157
Posts |
this is why I only take my car to the dealer for the maintenance plan scheduled services. If its an issue that I have to pay for out of pocket the dealer is the last on my list.
__________________
Former Car: '16 SUNBURST GOLD F80 ///M3--6MT/Carbon Cloth (ED Thread) Former Car:'13 SANTORINI BLUE E92///M3--6MT/Speed Cloth/ZCP(ED Thread) INSTAGRAM:@C2KMotorsports |
Appreciate
0
|
07-11-2014, 12:57 AM | #27 |
First Lieutenant
4
Rep 350
Posts |
Wheel balance issue, You will need to get the car going at least 70mph to confirm. Then test drive it again to confirm problem fixed after repair. Thats at least 2 trips to the freeway. Now factor in how far the freeway is from the dealership, how far is it to the nearest exit (providing they can get up to speed within 2 exits). now figure the distance to turn around and go back to the dealer. 37 miles is well acceptable imo. SMH at some people who are so uptight about putting miles on a car. If anyone ever leaves me a note or tells me no test drive I don't even touch the car. I will hand the key back and tell them keep driving down the street and find another tech to work on their car. The way I see it, if you can't trust the tech to drive the car as much as he feel needed. Then find another tech that you can trust.
|
Appreciate
0
|
07-11-2014, 01:49 AM | #28 | |
Major General
4470
Rep 7,113
Posts |
Quote:
I had some complains with my dealer which I filled in on the feedback survey. They immediately called back and wanted to help, they said the survey goes to BMW and is key to them. I was even a bit surprised but I learned that BMW do care about how their rep's behave and measure their customer performance. I'd definitely go to BMW if the dealer keep ignore your opinion. cheers |
|
Appreciate
0
|
07-11-2014, 01:53 AM | #29 | |
Banned
16
Rep 126
Posts |
Quote:
|
|
Appreciate
0
|
07-11-2014, 05:45 AM | #31 |
Major General
4470
Rep 7,113
Posts |
Strange guys, after my dealer sorted my issues (in proper way) I offered to redo the survey as they clearly said it "hurt" back with BMW. They said thanks but wouldn't change anything as already gone to BMW.
That makes me feel something fishy is going on with some of your dealers link to BMW...which I'd try to clear out with the dealer you plan to continue to use. There Life is easy enought as is! |
Appreciate
0
|
07-11-2014, 07:41 AM | #32 |
Lieutenant
591
Rep 534
Posts |
Dude its a car and not a Ferrari at that. Chill out and live your life and enjoy the car. Give the dealer a poor review. Your car will be fine they can take a lot of abuse.
__________________
|
Appreciate
0
|
07-11-2014, 07:48 AM | #33 | |
Lieutenant General
7494
Rep 12,311
Posts |
Quote:
That's why you live and learn.
__________________
Current:
16 F82 M4 GTS, Black Sapphire/Black, DCT 08 E92 M3, Sparkling Graphite/Bamboo Beige, 6MT 07 E85 Z4M Roadster, Alpine White/Red, 6MT 99 E36 M3, Techno Violet/Dove Grey, 6MT |
|
Appreciate
0
|
07-11-2014, 07:55 AM | #34 | |
Banned
1979
Rep 1,847
Posts |
Quote:
To the op two test drives that racked up 37 miles is abuse that's about 18 miles a test drive. Sometimes the dealership just can't win, they shouldn't have done any test drive and have the op bring the car back a few times till it's fixed right. |
|
Appreciate
0
|
07-11-2014, 08:05 AM | #35 |
Lieutenant
185
Rep 599
Posts |
Thanks for chiming in guys.
The car drives fine and after some time and distance, things are falling back into place in my head. Although I will get the car codes scanned, and have one final chat with the service manager, before I'm done. Case closed. |
Appreciate
0
|
07-11-2014, 08:36 AM | #36 |
Banned
1979
Rep 1,847
Posts |
Just curious, what codes would tell you that the techs abused your DCT M3?
|
Appreciate
0
|
07-11-2014, 10:09 AM | #37 |
Lieutenant
185
Rep 599
Posts |
|
Appreciate
0
|
07-11-2014, 11:34 AM | #38 | |
First Lieutenant
4
Rep 350
Posts |
Quote:
Honestly I would just drop it and don't worry about it. The problem is fixed on the 1st visit on a timely matter. You were complaining about a vibration. Very possible the tech got on it a couple times. He might have just been trying to confirm no vibration under hard acceleration. I say if the car comes back in the same condition, fixed and no other issue. The tech did his job well. |
|
Appreciate
0
|
07-11-2014, 12:08 PM | #39 |
Lieutenant
68
Rep 401
Posts
Drives: 2012 911GTS & 2014 X1
Join Date: Aug 2012
Location: SW FL
|
I trust the techs, at the end of the day they're responsible to return your car in good, operating, condition - last thing they want to do is a free repair. It's the guys that takes the car to wash it that worry me.
|
Appreciate
0
|
07-11-2014, 12:50 PM | #40 | |
Woof!
352
Rep 1,323
Posts
Drives: '11 M3 ZCP LeMans Blue
Join Date: Mar 2014
Location: Sonoma Cownty, CA
|
Quote:
37 miles is a lot of test driving for an alignment and wheel balance. Most wheel and tire places will finish that kind of test drive in two or three miles, max. |
|
Appreciate
0
|
07-11-2014, 01:38 PM | #41 | |
Bad Lieutenant
233
Rep 3,517
Posts |
Quote:
__________________
02 E39M5 | TiAg/Schwartz | Tubi Rumore | Ultimate Ti Pedals | E60 SSK | Jim Blanton 3.45 40/100% | Coby Alcantara | StrongStrut STB
|
|
Appreciate
0
|
07-11-2014, 02:57 PM | #42 | ||
Lieutenant
185
Rep 599
Posts |
Quote:
Quote:
I don't think I can rationalize by stretching my imagination in any way possible that 37 miles is 'normal' and the poor tech was being just considerate to me. The signout sheet said 9853 miles, which was 4 miles of driving from the time the car was dropped, which is understandable. Like I said, somebody went for a joyride for 33 miles AFTER the car was fixed. Not aggressively pursuing this matter by trivializing it does not make it right. I will likely never fully trust that dealership, and they will definitely lose money in the long run (from me at least). |
||
Appreciate
0
|
07-11-2014, 04:06 PM | #43 | |
Lieutenant
185
Rep 599
Posts |
Quote:
I guess the definition of exotic varies with location. Here in the boonies they call Little Rock, there are hardly 2-3 similar cars in the entire city. No, the car isn't everything to me, but it's a matter of principle. If I had dropped my Odyssey at the Honda dealership (which taking a leaf out of your limited book) is a lot less 'exotic' than an M3, I would have been equally pissed, maybe a little less. Point being, its the deed that was wrong, irrespective of the car. Hope that got through. |
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|