Good San Francisco dealerships for service?

ajj · 06-28-2009, 01:35 PM

any suggestion on a good service dealership in the SF area. would be convenient to go the sf bmw, but have heard to0 many bad things about them. i live in central SF and would like to find a place with loaners and not too far away if possible. thanks in advance!

WIKKDM3 · 06-28-2009, 09:06 PM

Though I bought at Weatherford, I always get my service done in Concord. Assuming you ask for a loaner they will get you an appt. when one is available, and if not, they will take you in a shuttle to the Bart since you are in SF.

johnhk79 · 06-29-2009, 12:01 AM

service in weatherford.. Quentin Gulley is my SA and i request to have Ken work on the car.. both are mod friendly.

Ben Choad · 10-19-2010, 03:16 PM

Definitely dont buy your car from SF BMW - bought my last two from them. Never again.

From a service standpoint, if you can do without a loaner, they are ok. Use Chris Mezzapelle - he has (so far) been fairly straight forward and honest to deal with.

To be clear, I am not recommending BMW SF without reservation, only for convenience. I use them because I live and work in SF. The no loaner issue and general indifference of this dealership towards customers, not to mention terrible referrals to third party shops for additional work, makes them an average dealership for service (at best).

The Woo · 11-01-2010, 12:25 AM

SF BMW is BAD, I was looking to get a M3 2011 couple of weeks ago. Walked into the showroom, nobody (I mean nobody) even said hi to us. Walked around the showroom for 30 mins, no service. The sale people just walk around talking, drinking coffee, bs-ing. When I walked out, the receptionist said bye (wtf!!!). Went to Sonnen at San Rafael, and brought my M3 there. I know what I want already and the whole sales process took about 30 mins. Sonnen needs to order my car 6-8 weeks (but they really need to keep me up to date on the progress of my order).
If SF BMW had even said hi they would have got my business and made a M3 sale in 30 mins. Guess they don't care with this GREAT ECONOMY.

michaelw9 · 11-02-2010, 04:14 PM

Go with East Bay BMW! It's only a 30min drive, and a fun one at that, through 580. I live in SF -- Joe Pagano for sales and Christopher for service have really been outstanding.

Hershey · 11-03-2010, 04:30 AM

Quote:

Originally Posted by johnhk79

service in weatherford.. Quentin Gulley is my SA and i request to have Ken work on the car.. both are mod friendly.

+1. Ken does excellent work

davedkg · 12-29-2010, 07:07 PM

Been using them for 8 years. They never treated me like a little kid like other places do. I usually get a new BMW loaner car too.

DKG

trism3 · 12-31-2010, 11:35 PM

I'd recommend burlingame for service, last 3 visits have been excellent.

dpsfm3 · 01-02-2011, 10:11 AM

Contrary to other posts, I've had only great experiences at BMW SF. Been a customer for almost 5 years now (two M3's) and they always treat me well. Great service!

06-28-2009, 01:35 PM	#1
ajj Private First Class 9 Rep 163 Posts Drives: dct e92 m3 Join Date: Mar 2007 Location: san francisco, ca iTrader: (0)	Good San Francisco dealerships for service? any suggestion on a good service dealership in the SF area. would be convenient to go the sf bmw, but have heard to0 many bad things about them. i live in central SF and would like to find a place with loaners and not too far away if possible. thanks in advance!
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06-28-2009, 09:06 PM	#2
WIKKDM3 New Member 0 Rep 11 Posts Drives: 2008 E92 M3 JZ Black Join Date: Sep 2008 Location: Bay Area, CA iTrader: (0)	Though I bought at Weatherford, I always get my service done in Concord. Assuming you ask for a loaner they will get you an appt. when one is available, and if not, they will take you in a shuttle to the Bart since you are in SF.
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06-29-2009, 12:01 AM	#3
johnhk79 Major 39 Rep 1,134 Posts Drives: BMW Join Date: Jul 2006 Location: SoCal iTrader: (0)	service in weatherford.. Quentin Gulley is my SA and i request to have Ken work on the car.. both are mod friendly.
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10-19-2010, 03:16 PM	#4
Ben Choad Enlisted Member 4 Rep 39 Posts Drives: 2011 E90 M3; 09 Lambo LP560-4 Join Date: Oct 2010 Location: SF Bay Area iTrader: (0)	Definitely dont buy your car from SF BMW - bought my last two from them. Never again. From a service standpoint, if you can do without a loaner, they are ok. Use Chris Mezzapelle - he has (so far) been fairly straight forward and honest to deal with. To be clear, I am not recommending BMW SF without reservation, only for convenience. I use them because I live and work in SF. The no loaner issue and general indifference of this dealership towards customers, not to mention terrible referrals to third party shops for additional work, makes them an average dealership for service (at best).
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11-01-2010, 12:25 AM	#5
The Woo Enlisted Member 0 Rep 42 Posts Drives: M3 2011 Join Date: Oct 2010 Location: bay area iTrader: (0)	SF BMW is BAD, I was looking to get a M3 2011 couple of weeks ago. Walked into the showroom, nobody (I mean nobody) even said hi to us. Walked around the showroom for 30 mins, no service. The sale people just walk around talking, drinking coffee, bs-ing. When I walked out, the receptionist said bye (wtf!!!). Went to Sonnen at San Rafael, and brought my M3 there. I know what I want already and the whole sales process took about 30 mins. Sonnen needs to order my car 6-8 weeks (but they really need to keep me up to date on the progress of my order). If SF BMW had even said hi they would have got my business and made a M3 sale in 30 mins. Guess they don't care with this GREAT ECONOMY.
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11-02-2010, 04:14 PM	#6
michaelw9 First Lieutenant 26 Rep 333 Posts Drives: 2015 F82 Yas Marina Blue M4 Join Date: Aug 2010 Location: Oakland, CA iTrader: (0)	Go with East Bay BMW! It's only a 30min drive, and a fun one at that, through 580. I live in SF -- Joe Pagano for sales and Christopher for service have really been outstanding.
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12-29-2010, 07:07 PM	#8
davedkg Registered 0 Rep 2 Posts Drives: 2011 M3 6 speed Coupe Join Date: Dec 2010 Location: Bay Area & Socal iTrader: (0)	BMW of Mountain View Been using them for 8 years. They never treated me like a little kid like other places do. I usually get a new BMW loaner car too. DKG
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12-31-2010, 11:35 PM	#9
trism3 Private 1 Rep 50 Posts Drives: 2011 e92 Join Date: Sep 2010 Location: ssf, ca iTrader: (0)	I'd recommend burlingame for service, last 3 visits have been excellent.
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01-02-2011, 10:11 AM	#10
dpsfm3 M enthusiast. BMW CCA member. 13 Rep 156 Posts Drives: 2011 M3 E92 7MDCT AW loaded Join Date: Nov 2010 Location: San Francisco, CA iTrader: (0)	Contrary to other posts, I've had only great experiences at BMW SF. Been a customer for almost 5 years now (two M3's) and they always treat me well. Great service! __________________ 2011 ///M3 e92 7MDCT 19", Alpine White, Black Leather/Carbon, Loaded 2005 ///M3 e46 6MT 19", ZCP, Carbon Black, Black/Alcantara seats (sold, but not forgotten!)
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