Worst website: Ordering from PartsVP.com

luiscarlos59 · 01-19-2014, 02:16 PM

So.. i'm looking for several parts for my car and found by google that this website carried all the parts "in stock" and at a very good price. So I decided to contact directly the store to ask them several things about the refund policies and shipping. First of all PartsVP.com doesn't have any contact number or chat service. So I filled a contact info and I just receive an email from a guy from Mazda Arlington that forwarded my email to BMW of Arlington. A representative from that BMW answered my email and quoted me the parts with a different (more expensive) price than the one found on the website and also said that most of the parts were not in stock, so I replied that on the website there are different prices and it says parts are in stock and the rep just replied "prices change".

What the.. with this kind of website and services..

FormulaMMM · 01-19-2014, 04:28 PM

Sounds like it's just a pass through for dealers and other inventory partners. Site doesn't actually stock the parts. Just lists a parts catalog, passes the order through to the appropriate partner for dropship. Probably can't effectively keep tabs on all of their inventories and pricing.

grantmax · 01-20-2014, 11:19 AM

Thanks for pointing this out. The internet is full of "pass the buck" companies that act as facilitators.

... I thought we had a deal. You stay away, I stay away.

luiscarlos59 · 01-22-2014, 10:29 AM

They have clarified now that the price on the PartsVP.com is the "official one" but the problem is that they don't have anything on stock. Still no contact phone available from PartsVP.com they gave me the phone from BMW.

01-19-2014, 02:16 PM	#1
luiscarlos59 Private 10 Rep 99 Posts Drives: M4 Join Date: Nov 2012 Location: Texas iTrader: (0)	Worst website: Ordering from PartsVP.com So.. i'm looking for several parts for my car and found by google that this website carried all the parts "in stock" and at a very good price. So I decided to contact directly the store to ask them several things about the refund policies and shipping. First of all PartsVP.com doesn't have any contact number or chat service. So I filled a contact info and I just receive an email from a guy from Mazda Arlington that forwarded my email to BMW of Arlington. A representative from that BMW answered my email and quoted me the parts with a different (more expensive) price than the one found on the website and also said that most of the parts were not in stock, so I replied that on the website there are different prices and it says parts are in stock and the rep just replied "prices change". What the.. with this kind of website and services..
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01-19-2014, 04:28 PM	#2
FormulaMMM Brigadier General 3663 Rep 3,422 Posts Drives: E90 M3 Join Date: Oct 2011 Location: Midwest iTrader: (2)	Sounds like it's just a pass through for dealers and other inventory partners. Site doesn't actually stock the parts. Just lists a parts catalog, passes the order through to the appropriate partner for dropship. Probably can't effectively keep tabs on all of their inventories and pricing. __________________ M4 GTS, GT3, C63 S \| E90 M3s, E39 M5
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01-20-2014, 11:19 AM	#3
grantmax Lieutenant Colonel 142 Rep 1,637 Posts Drives: 2011 M3 ZCP Join Date: Mar 2011 Location: LA iTrader: (1)	Thanks for pointing this out. The internet is full of "pass the buck" companies that act as facilitators. ... I thought we had a deal. You stay away, I stay away.
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01-22-2014, 10:29 AM	#4
luiscarlos59 Private 10 Rep 99 Posts Drives: M4 Join Date: Nov 2012 Location: Texas iTrader: (0)	They have clarified now that the price on the PartsVP.com is the "official one" but the problem is that they don't have anything on stock. Still no contact phone available from PartsVP.com they gave me the phone from BMW.
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