Bmw Na Is About To Lose Another Customer!

dkballer22 · 09-15-2012, 12:57 PM

I've been dealing with an annoying rattling sound coming from my left door on my 2012 m3. I recently purchased the car in July and had to take the car to the dealership twice for the problem.

The head foreman said my car has a manufacturer defect on the door which needs to be fixed with some type of machine, nothing that can be fixed. They had the whole side stripped open to identify the problem.

The dealership informed BMW NA and bmw NA refuses to correct the problem. Thus, I started a claim on the car with BMW NA and told them I want out of the car.

I gave BMW NA a chance to come out to the dealership to check out the car. Initially they said they would come out but then the day before they were scheduled to come out, they let me know it's not a major issue and told me to "DEAL WITH IT"

BMW NA is ridiculous, can't believe they would treat repeat customers like this. Whats the point of having a warranty if they aren't going to fix defects on cars?

WHO ARE THEY TO TELL ME THAT AN ISSUE IS MINOR? IF I PAID GOOD MONEY ON A CAR, I EXPECT A CERTAIN LEVEL OF SERVICE AND QUALITY.

tibra1 · 09-15-2012, 01:00 PM

You are driving a mass produced car with millions of customers..not a limited customer exotic,.not surprised about BMW NAs response and not giving a f@ck

askjeeves · 09-15-2012, 01:05 PM

Is it coming from the speaker on the door? Mine rattles. It's pretty annoying and I planned on bringing it up at my next service.

IFX · 09-15-2012, 01:07 PM

Quote:

Originally Posted by tibra1

You are driving a mass produced car with millions of customers..not a limited customer exotic,.not surprised about BMW NAs response and not giving a f@ck

I agree with your point, but if the dealer or whoever really said "deal with it"

You can bet your ass they would never see a penny from me.

rantarM3 · 09-15-2012, 01:08 PM

It seems that by "get out" you're insinuating that they lemon the car. You'll never be able to "get out" of the car for just a door rattle. And if something is rattling, it usually means something is loose; quite odd that the shop says that they require a machine to fix it but then you say that it's "nothing that can be fixed." Did you mean "can't"? Have you had someone else look at the door?

the_road_less_traveled · 09-15-2012, 01:08 PM

Quote:

Originally Posted by tibra1

You are driving a mass produced car with millions of customers..not a limited customer exotic,.not surprised about BMW NAs response and not giving a f@ck

That logic is senseless. The M3 is hardly mass produced with millions of owners, comparatively speaking. OP, try another dealer or work directly with the dealer service manager. Ive had good luck doing this.

kiloil · 09-15-2012, 01:09 PM

Quote:

Originally Posted by dkballer22

I've been dealing with an annoying rattling sound coming from my left door on my 2012 m3. I recently purchased the car in July and had to take the car to the dealership twice for the problem.

The head foreman said my car has a manufacturer defect on the door which needs to be fixed with some type of machine, nothing that can be fixed. They had the whole side stripped open to identify the problem.

The dealership informed BMW NA and bmw NA refuses to correct the problem. Thus, I started a claim on the car with BMW NA and told them I want out of the car.

I gave BMW NA a chance to come out to the dealership to check out the car. Initially they said they would come out but then the day before they were scheduled to come out, they let me know it's not a major issue and told me to "DEAL WITH IT"

BMW NA is ridiculous, can't believe they would treat repeat customers like this. Whats the point of having a warranty if they aren't going to fix defects on cars?

WHO ARE THEY TO TELL ME THAT AN ISSUE IS MINOR? IF I PAID GOOD MONEY ON A CAR, I EXPECT A CERTAIN LEVEL OF SERVICE AND QUALITY.

You want out of the car because of rattle? Get a life.

I can understand you want out if the transmission is replaced 2 times or an engine replaced or a true lemon law problem, but really?

Find a different dealer. BMW NA does nothing and has never done anything for complaints. You need to have a better relationship with your dealer in order to solve the problem amicabaly.

dkballer22 · 09-15-2012, 01:09 PM

Yeah the sound is coming from that area. The foreman and his mechanic opened up the panels and drove around to isolate the problem. They noticed some issues with the actual body of the car, nothing wire related and anything they can fix at the dealership level.

Yeah you're absolutely right but when that mass produced car cost 75K, I would expect them to care a little bit more than this. I had to hit up BMW NA and bitch to them to have them start looking into it.

Like I said before, I gave them a chance to come out to the dealership, cleared out my whole day for them and one day before, they just said "screw you, deal with it" so I told them I don't care if they tell me they will get me a new m3, I won't accept it, get me out of the car and off to my local porsche dealership.

dkballer22 · 09-15-2012, 01:13 PM

Hahaha get a life? Please, you'd be annoyed as well if the sound was constant.

I'm more pissed off at how BMW NA is approaching the situation. They could have come out as they had initially said to check out the problem but decided it wasn't worth their time.

If that's how they're going to approach the situation, then I have no choice but to keep contacting them until the problem is resolved.

tibra1 · 09-15-2012, 01:22 PM

Quote:

Originally Posted by xfirer1guy

That logic is senseless. The M3 is hardly mass produced with millions of owners, comparatively speaking. OP, try another dealer or work directly with the dealer service manager. Ive had good luck doing this.

Go look and production numbers and then we'll talk..or are you one of those who "feels" they are driving a "special" car regardless of the facts

Also your advice lacks logic..hows he going to work with "another" dealer or service manager when its BMW NA themselves who have told him to f@ck off..last I checked BMW NA was in charge over ALL the dealers...

Thanks for playing though

Quote:

Originally Posted by dkballer22

The dealership informed BMW NA and bmw NA refuses to correct the problem. Thus, I started a claim on the car with BMW NA and told them I want out of the car.

I gave BMW NA a chance to come out to the dealership to check out the car. Initially they said they would come out but then the day before they were scheduled to come out, they let me know it's not a major issue and told me to "DEAL WITH IT".

tibra1 · 09-15-2012, 01:26 PM

Quote:

Originally Posted by IFX

I agree with your point, but if the dealer or whoever really said "deal with it"

You can bet your ass they would never see a penny from me.

Absolutely..as the customer you have that right..I would have probably tried to work with a local dealer maybe a friendly SA..over sounding the alarm to BMW NA though

FruitCake · 09-15-2012, 01:27 PM

lmfao..BMW NA is about to not give a shit

m3an · 09-15-2012, 01:27 PM

I would def try another dealer first. Dealers are indepently owned; only when things are escalated do they involve BMW NA; but that is mainly cause they don't wanna cover the cost of things in questions. In this case bring it to another delaer and have them start replacing things or try and alleviate the issue. A rattle can be tracked down and fixed prior to saying it's a major defect IMO. Good luck

tibra1 · 09-15-2012, 01:30 PM

Quote:

Originally Posted by m3an

I would def try another dealer first. Dealers are indepently owned; only when things are escalated do they involve BMW NA; but that is mainly cause they don't wanna cover the cost of things in questions. In this case bring it to another delaer and have them start replacing things or try and alleviate the issue. A rattle can be tracked down and fixed prior to saying it's a major defect IMO. Good luck

Again..that will not work ...some dealerships may be independently owned but they ALL answer to BMW NA on warranty issues..so that has no bearing here..

BMW NA is one of my clients so I definitly know what I am talking about here

Foodle · 09-15-2012, 01:31 PM

Try another dealer. A rattle in the door shouldn't require such extensive measures to fix.

And please, let's not take this into "I paid [insert large dollar amount] for my [insert product to rant about] and I expect it to be perfect!" territory ...

Foodle · 09-15-2012, 01:33 PM

Quote:

Originally Posted by tibra1

Again..that will not work ...some dealerships may be independently owned but they ALL answer to BMW NA on warranty issues..so that has no bearing here..

BMW NA is one of my clients so I definitly know what I am talking about here

But if the original dealer has mis-diagnosed the problem or is trying to apply a solution that's not necessary, the new dealer may be able to easily solve the problem in another way. BMW NA isn't willing to pay for whatever the first dealer is asking for, but we don't know for sure that that's actually the correct solution.

M Pulse · 09-15-2012, 01:42 PM

There is always two sides to a story. For all we know the OP could be blemishing the story to get his point across. I hardly doubt BMW NA told him to screw off and deal with it.

m3an · 09-15-2012, 01:52 PM

Quote:

Originally Posted by tibra1

Again..that will not work ...some dealerships may be independently owned but they ALL answer to BMW NA on warranty issues..so that has no bearing here..

BMW NA is one of my clients so I definitly know what I am talking about here

another dealer may not even go that far; they'll take the car and try and fix what's wrong; not all claims are excalated to NA; I also used to work @ a BMW repair center

the_road_less_traveled · 09-15-2012, 02:01 PM

Quote:

Originally Posted by tibra1

Go look and production numbers and then we'll talk..or are you one of those who "feels" they are driving a "special" car regardless of the facts

Also your advice lacks logic..hows he going to work with "another" dealer or service manager when its BMW NA themselves who have told him to f@ck off..last I checked BMW NA was in charge over ALL the dealers...

Thanks for playing though

Do your thang then and I'll keep going to the dealer I found that'll fix every little thing wrong with my car, even issues he told me BMW NA doesnt cover. Dealers submit write ups to BMW. Thats how they know the how to cover the claim. It could be treated as a diagnosis and searched until they found a problem...IF YOU HAVE A SERVICE MANGER WHO'S WILLING!

I'm happy they're a client of yours. I've been in the industry as well.

Prince_of_Persia · 09-15-2012, 02:21 PM

Depends how loud it is. I try to enjoy the sound of my engine and exhaust rather than paying attention to every rattle this car makes. I agree with BMW NA that this is a minor problem though.

Rich_Jenkins · 09-15-2012, 03:10 PM

Well I hope OP gets his problem resolved with either the dealer or BMW NA. Rattles that can't be identified drive me nuts too. my car has quite a few odd noises tho, so I try not to let it get to me.

Might it be a cold weld or improperly mounted door component? Just throwing out ideas.

dkballer22 · 09-15-2012, 03:18 PM

Hahaha yea I agree but if it's a minor problem should be a easier fix for them. I just don't like the answer they gave me. Drive the car more and if it still bothers you then contact us. Lol that's an unacceptable answer especially when the mechanics at the dealership told Bmw na that body work needs to be done to strengthen some parts in the side of the door.

I made an appointment with another dealership this coming week do we will see what happens. Don't get me wrong I love bmws this is my 3rd bmw just didn't like how BMW na dealt with the situation and won't accept this type of service.

09-15-2012, 12:57 PM	#1
dkballer22 Private 3 Rep 55 Posts Drives: 535i Join Date: May 2010 Location: south cali iTrader: (0)	Bmw Na Is About To Lose Another Customer! I've been dealing with an annoying rattling sound coming from my left door on my 2012 m3. I recently purchased the car in July and had to take the car to the dealership twice for the problem. The head foreman said my car has a manufacturer defect on the door which needs to be fixed with some type of machine, nothing that can be fixed. They had the whole side stripped open to identify the problem. The dealership informed BMW NA and bmw NA refuses to correct the problem. Thus, I started a claim on the car with BMW NA and told them I want out of the car. I gave BMW NA a chance to come out to the dealership to check out the car. Initially they said they would come out but then the day before they were scheduled to come out, they let me know it's not a major issue and told me to "DEAL WITH IT" BMW NA is ridiculous, can't believe they would treat repeat customers like this. Whats the point of having a warranty if they aren't going to fix defects on cars? WHO ARE THEY TO TELL ME THAT AN ISSUE IS MINOR? IF I PAID GOOD MONEY ON A CAR, I EXPECT A CERTAIN LEVEL OF SERVICE AND QUALITY.
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09-15-2012, 01:00 PM	#2
tibra1 Banned 127 Rep 6,773 Posts Drives: 2011 ZCP M3 - 2007 335i crashd Join Date: Apr 2009 Location: NYC iTrader: (4)	You are driving a mass produced car with millions of customers..not a limited customer exotic,.not surprised about BMW NAs response and not giving a f@ck
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09-15-2012, 01:05 PM	#3
askjeeves Captain 147 Rep 957 Posts Drives: e92 m3/spece30 Join Date: Jun 2008 Location: Miami, FL iTrader: (1)	Is it coming from the speaker on the door? Mine rattles. It's pretty annoying and I planned on bringing it up at my next service. __________________ 2011 e92 ///m3 zcp - jzb/fr ED 6/29/10
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09-15-2012, 01:08 PM	#5
rantarM3 Captain 205 Rep 729 Posts Drives: E90 M3 Join Date: Aug 2011 Location: Florida iTrader: (3)	It seems that by "get out" you're insinuating that they lemon the car. You'll never be able to "get out" of the car for just a door rattle. And if something is rattling, it usually means something is loose; quite odd that the shop says that they require a machine to fix it but then you say that it's "nothing that can be fixed." Did you mean "can't"? Have you had someone else look at the door?
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09-15-2012, 01:09 PM	#8
dkballer22 Private 3 Rep 55 Posts Drives: 535i Join Date: May 2010 Location: south cali iTrader: (0)	Yeah the sound is coming from that area. The foreman and his mechanic opened up the panels and drove around to isolate the problem. They noticed some issues with the actual body of the car, nothing wire related and anything they can fix at the dealership level. Yeah you're absolutely right but when that mass produced car cost 75K, I would expect them to care a little bit more than this. I had to hit up BMW NA and bitch to them to have them start looking into it. Like I said before, I gave them a chance to come out to the dealership, cleared out my whole day for them and one day before, they just said "screw you, deal with it" so I told them I don't care if they tell me they will get me a new m3, I won't accept it, get me out of the car and off to my local porsche dealership.
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09-15-2012, 01:13 PM	#9
dkballer22 Private 3 Rep 55 Posts Drives: 535i Join Date: May 2010 Location: south cali iTrader: (0)	Hahaha get a life? Please, you'd be annoyed as well if the sound was constant. I'm more pissed off at how BMW NA is approaching the situation. They could have come out as they had initially said to check out the problem but decided it wasn't worth their time. If that's how they're going to approach the situation, then I have no choice but to keep contacting them until the problem is resolved.
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09-15-2012, 01:27 PM	#12
FruitCake Banned 88 Rep 1,680 Posts Drives: '10 E92 M3 Join Date: Nov 2008 Location: Los Angeles iTrader: (19)	lmfao..BMW NA is about to not give a shit
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09-15-2012, 01:27 PM	#13
m3an Banned 39 Rep 1,590 Posts Drives: M3 Join Date: Oct 2010 Location: South Florida iTrader: (2)	I would def try another dealer first. Dealers are indepently owned; only when things are escalated do they involve BMW NA; but that is mainly cause they don't wanna cover the cost of things in questions. In this case bring it to another delaer and have them start replacing things or try and alleviate the issue. A rattle can be tracked down and fixed prior to saying it's a major defect IMO. Good luck
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09-15-2012, 01:31 PM	#15
Foodle Captain 26 Rep 770 Posts Drives: 2011.75 E90 M3 Join Date: Aug 2011 Location: PA iTrader: (0)	Try another dealer. A rattle in the door shouldn't require such extensive measures to fix. And please, let's not take this into "I paid [insert large dollar amount] for my [insert product to rant about] and I expect it to be perfect!" territory ...
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09-15-2012, 01:42 PM	#17
M Pulse First Lieutenant 101 Rep 360 Posts Drives: '17 F82 Join Date: Jul 2012 Location: Canada iTrader: (1)	There is always two sides to a story. For all we know the OP could be blemishing the story to get his point across. I hardly doubt BMW NA told him to screw off and deal with it.
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09-15-2012, 02:21 PM	#20
Prince_of_Persia Colonel 248 Rep 2,513 Posts Drives: 6MT E92 M3 Join Date: Aug 2010 Location: Vancouver, BC iTrader: (1)	Depends how loud it is. I try to enjoy the sound of my engine and exhaust rather than paying attention to every rattle this car makes. I agree with BMW NA that this is a minor problem though. __________________ AW\|FR 6MT E92 ///M3
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09-15-2012, 03:10 PM	#21
Rich_Jenkins Riff Raff Refugee 23 Rep 626 Posts Drives: Ram 1500 Join Date: Mar 2012 Location: Sarasota FL iTrader: (1)	Well I hope OP gets his problem resolved with either the dealer or BMW NA. Rattles that can't be identified drive me nuts too. my car has quite a few odd noises tho, so I try not to let it get to me. Might it be a cold weld or improperly mounted door component? Just throwing out ideas. __________________ Character does count. For too long we have gotten by in a society that says the only thing right is to get by and the only thing wrong is to get caught. Character is doing what's right when nobody is looking... " --J. C. Watts
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09-15-2012, 03:18 PM	#22
dkballer22 Private 3 Rep 55 Posts Drives: 535i Join Date: May 2010 Location: south cali iTrader: (0)	Hahaha yea I agree but if it's a minor problem should be a easier fix for them. I just don't like the answer they gave me. Drive the car more and if it still bothers you then contact us. Lol that's an unacceptable answer especially when the mechanics at the dealership told Bmw na that body work needs to be done to strengthen some parts in the side of the door. I made an appointment with another dealership this coming week do we will see what happens. Don't get me wrong I love bmws this is my 3rd bmw just didn't like how BMW na dealt with the situation and won't accept this type of service.
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