Crevier BMW

Meccos · 02-06-2013, 08:45 PM

Has anyone else in this forum received really bad service from Paul Cox from Crevier? Am I the only one that thinks he is an @sshat? Just wanted to throw it out there in case other people have had bad experience with him...

Mr. Liu · 02-06-2013, 09:05 PM

older white dude with glasses and a combover? he was aite when I went. Service wasnt great but it wasnt bad.

M3forMe · 02-06-2013, 09:23 PM

My first service there was horrible. Won't be back. Taking it somewhere else.

AV9 · 02-06-2013, 09:53 PM

Crevier is going through some changes, both construction and re-staffing...just avoid it for a while and let them get their shit straight.

Meccos · 02-06-2013, 11:15 PM

Where you guys taking your cars to?

CalSE · 02-06-2013, 11:21 PM

Quote:

Originally Posted by Meccos

Where you guys taking your cars to?

Try Jerry or Marco over at Mckenna BMW in Norwalk.

rjd598 · 02-06-2013, 11:29 PM

McKenna seems awesome on this forum hopefully their service in person is up to par

Grail05 · 02-07-2013, 08:22 AM

Quote:

Originally Posted by rjd598

McKenna seems awesome on this forum hopefully their service in person is up to par

I love their parts department (watch out for a guy that works in the parts department he is freakin cocky, thinks he knows everything) and sales are very friendly...

My 1st McKenna service was not good at all. My windshiled rubber moldings had cracks all the way across and the SA said (lady) that they dont cover that. Oh also i asked that my center console is peeling off and said they dont cover that.. so prior to this i was at PACIFIC BMW and complained about my door handle peeling off the SA just looked at it and said.. oh ok ill order a new one.

i decided to replace the windshield moldings and had a windshield shop installed it.. cost 100+ but shouldnt have to go through hassle like this if the car is under warranty... the only thing McKenna replaced was my wiper oh and they didnt even wash my car ( i dont usually let the dealer wash the my car but at that time my car was filthy) the lady said my car is low and they cant wash it. she said its at the top of the parking lot. i have the name of the SA but will not post it plus shes the only SA lady and drives a 335 i believe thats what she said...

When i got the survey i gave all low score and advised to call me, guess what never got one.. With just that one experience i would never go back... dont get me wrong if you want parts, or buying a new car i think this dealer is legit. like i said watch out for that guy at the counter forgot the name very cocky dude.

THE TECH · 02-07-2013, 08:43 AM

Most Socal dealers have bad reps. It sucks since it's such a huge mecca for the M3. I went to Steve Thomas for my service. Yeah it's a long drive but definitely worth it since they take care of your car.

M3forMe · 02-07-2013, 08:53 AM

I bought my car from Nick Alexander. They offer flatbed pickup, loaner car etc. I figured that was just a hassle and I live right by Creview.

Put it this way. I am going thought the hassle and doing Nick Alexander for my next service. It can't be worse.

I had the same issue at Crevier when we had a Mini. I figured maybe the BMW side was different. Nope same horrible service. Funny as well I was so disappointed while I was there they never even sent me the survey. I found that very ironic.

KwlAznKid · 02-07-2013, 12:32 PM

i had horrible service at crevier, i go to irvine bmw now, went there probably 3 times and it's been good so far

kwike92 · 02-07-2013, 04:42 PM

Surprisingly I have had nothing but great service at Crevier.. I've been going there since I owned my 335i 5 years ago.. I always go with Dan Canfield for my service.

Meccos · 02-08-2013, 01:01 AM

Quote:

Originally Posted by kwike92

Surprisingly I have had nothing but great service at Crevier.. I've been going there since I owned my 335i 5 years ago.. I always go with Dan Canfield for my service.

It seems like the service adviser has a lot to do with it. The one guy in particular (Paul Cox) is just plain horrible. I dont know why they keep people like that, since it just ruins the dealership's reputation. Other people there seem ok. Master tech named Jeff at Crevier is awesome I have to admit.

dreamspeed · 02-08-2013, 10:54 AM

A lot of times it just depends on who you get to help you unfortunately....so if you find that one good SA stick with him

kwike92 · 02-10-2013, 11:17 AM

Quote:

Originally Posted by dreamspeed

A lot of times it just depends on who you get to help you unfortunately....so if you find that one good SA stick with him

+1 Dan Canfield is the man.

Slowly108 · 02-10-2013, 11:34 AM

Personally I've had great experiences with Paul Cox... when I had a 335i (lemon'd) Paul was able to fix every single problem it had even when BMW tried to deny a few of the repairs.

Meccos · 02-10-2013, 07:30 PM

Quote:

Originally Posted by Fiveseven108

Personally I've had great experiences with Paul Cox... when I had a 335i (lemon'd) Paul was able to fix every single problem it had even when BMW tried to deny a few of the repairs.

Im glad you had a good experience with him, unfortunately my experience was horrible. Had to go to dealer three times in less than 24 hours. He told me the noise in my car was "normal" twice and sent me home. I finally took a video of the noise and showed another SA, who immediately said "yeah that is definitely not normal". Furthermore, he lied about examining the car. He first said that he had someone test drive it and did not hear anything so nothing was done. When I asked if they did anything besides test drive it, he first said no. THen when I questioned why they only test drove it, he lied and said he had someone look at it also, which was not true.
THEN, he further went on to say that he wont have the tech look at it because there is nothing to fix and they wont "get paid". He basically said to take it to another dealer also, which I felt was totally rude.

wuzupfoo · 02-12-2013, 01:07 PM

Crevier is garbage.. I have posted my saga on the dealer review thread. In addition Paul Cox was the last SA I tried before bailing on them and going to Long Beach. Retarded and unprofessional doesnt even begin to describe them. Stay away!

W Cole · 02-12-2013, 03:49 PM

He is terrible. He has no idea what he is talking about and is also a pathological liar.

Gil@McKennaPerformance · 02-12-2013, 04:23 PM

In all reality, there are some service advisers that are friendlier than others and are willing to go above and beyond their regular duties. I have seen this first hand when I used to bring my E46 M3 a couple of years ago before I started working here. As most of the locals know, we have helped out many forum members with performance upgrades or just regular maintenance and we'll continue to do our best to help out the community. For the best service you can contact me directly via pm or at 562 345 7356 and I'll get you guys setup with one of our designated performance department service advisers.

Meccos · 02-12-2013, 11:07 PM

Quote:

Originally Posted by wuzupfoo

Crevier is garbage.. I have posted my saga on the dealer review thread. In addition Paul Cox was the last SA I tried before bailing on them and going to Long Beach. Retarded and unprofessional doesnt even begin to describe them. Stay away!

Cant speak for other SA at Crevier, but Paul Cox is just plain horrible..

Meccos · 02-12-2013, 11:07 PM

Quote:

Originally Posted by W Cole

He is terrible. He has no idea what he is talking about and is also a pathological liar.

Yeah he is a liar... I cant attest to that myself.

02-06-2013, 08:45 PM	#1
Meccos Private 13 Rep 88 Posts Drives: 2011 E90 Join Date: Nov 2011 Location: Anaheim iTrader: (0)	Crevier BMW Has anyone else in this forum received really bad service from Paul Cox from Crevier? Am I the only one that thinks he is an @sshat? Just wanted to throw it out there in case other people have had bad experience with him...
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02-06-2013, 09:05 PM	#2
Mr. Liu Lieutenant 108 Rep 569 Posts Drives: '11 M3 '14 E63 '05 E55K Join Date: Jul 2010 Location: Southern California iTrader: (1)	older white dude with glasses and a combover? he was aite when I went. Service wasnt great but it wasnt bad. __________________ Turner - Megan - Rogue Engineering - RDSport - AFe - Akra
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02-06-2013, 09:23 PM	#3
M3forMe M3 Dreamin' 37 Rep 531 Posts Drives: 13 E92 - AW Join Date: Oct 2012 Location: Orange iTrader: (0)	My first service there was horrible. Won't be back. Taking it somewhere else. __________________ 2013 AW/BLK - DCT, Comp/Cold/Prem Mods - IND Beauty kit, CF Roundels, CF Splitters, AiB Angel Eyes, EAS Exhaust Tips! B&G lowering springs
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02-06-2013, 09:53 PM	#4
AV9 Brigadier General 137 Rep 4,314 Posts Drives: 2009 e92 m3 Join Date: Jun 2008 Location: OC/SD iTrader: (7)	Crevier is going through some changes, both construction and re-staffing...just avoid it for a while and let them get their shit straight. __________________ E92 M3: \| MRF Velaforza Exhaust \| BBS RIA (Custom Gold) \| AP Racing BBK \| AST Remote Reservoir Coilovers \| Revinora CRT \| G20 M340i: \| Stock AF \|
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02-06-2013, 11:15 PM	#5
Meccos Private 13 Rep 88 Posts Drives: 2011 E90 Join Date: Nov 2011 Location: Anaheim iTrader: (0)	Where you guys taking your cars to?
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02-06-2013, 11:29 PM	#7
rjd598 Banned 1770 Rep 6,696 Posts Drives: F30 340i Join Date: Jan 2009 Location: San Diego,CA iTrader: (2) Garage List 2016 BMW 340i [0.00]	McKenna seems awesome on this forum hopefully their service in person is up to par
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02-07-2013, 08:43 AM	#9
THE TECH BimmerPost Supporting Vendor 307 Rep 13,093 Posts Drives: BPMsport 2012 E92 M3 Join Date: Jun 2011 Location: Kansas iTrader: (45) Garage List 2013 Nissan GTR [0.00] 2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00]	Most Socal dealers have bad reps. It sucks since it's such a huge mecca for the M3. I went to Steve Thomas for my service. Yeah it's a long drive but definitely worth it since they take care of your car.
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02-07-2013, 08:53 AM	#10
M3forMe M3 Dreamin' 37 Rep 531 Posts Drives: 13 E92 - AW Join Date: Oct 2012 Location: Orange iTrader: (0)	I bought my car from Nick Alexander. They offer flatbed pickup, loaner car etc. I figured that was just a hassle and I live right by Creview. Put it this way. I am going thought the hassle and doing Nick Alexander for my next service. It can't be worse. I had the same issue at Crevier when we had a Mini. I figured maybe the BMW side was different. Nope same horrible service. Funny as well I was so disappointed while I was there they never even sent me the survey. I found that very ironic. __________________ 2013 AW/BLK - DCT, Comp/Cold/Prem Mods - IND Beauty kit, CF Roundels, CF Splitters, AiB Angel Eyes, EAS Exhaust Tips! B&G lowering springs
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02-07-2013, 12:32 PM	#11
KwlAznKid Brigadier General 354 Rep 3,036 Posts Drives: BMW/MERCEDES/PORSCHE Join Date: Jun 2005 Location: Los Angeles/Fremont USC/UCSD Alum iTrader: (6)	i had horrible service at crevier, i go to irvine bmw now, went there probably 3 times and it's been good so far __________________ BMW E93 M3 / Mercedes Benz W209 CLK500 BMW E64 650I(sold) / BMW E92 328I(sold) / BMW E46 M3(sold) / BMW E92 335I(sold) Porsche 996 911 C2(sold) / BMW E46 325CI(totaled)
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02-07-2013, 04:42 PM	#12
kwike92 Lieutenant Colonel 121 Rep 1,775 Posts Drives: 2014 M5 CP Join Date: Feb 2010 Location: Costa Mesa, Ca iTrader: (9)	Surprisingly I have had nothing but great service at Crevier.. I've been going there since I owned my 335i 5 years ago.. I always go with Dan Canfield for my service. __________________ 2014 M5 Comp Package.
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02-08-2013, 10:54 AM	#14
dreamspeed Lieutenant Colonel 260 Rep 1,616 Posts Drives: 6MT Join Date: Jul 2012 Location: Los Angeles iTrader: (0)	A lot of times it just depends on who you get to help you unfortunately....so if you find that one good SA stick with him __________________
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02-10-2013, 11:34 AM	#16
Slowly108 First Lieutenant 13 Rep 380 Posts Drives: 2008 SGM E92 Join Date: Jan 2011 Location: Canada iTrader: (14)	Personally I've had great experiences with Paul Cox... when I had a 335i (lemon'd) Paul was able to fix every single problem it had even when BMW tried to deny a few of the repairs.
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02-12-2013, 01:07 PM	#18
wuzupfoo Lieutenant 54 Rep 425 Posts Drives: E92 M3; G30 540i Join Date: Jun 2009 Location: Mean streets of Irvine iTrader: (3)	Crevier is garbage.. I have posted my saga on the dealer review thread. In addition Paul Cox was the last SA I tried before bailing on them and going to Long Beach. Retarded and unprofessional doesnt even begin to describe them. Stay away!
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02-12-2013, 03:49 PM	#19
W Cole Major 145 Rep 1,130 Posts Drives: 2009 M3 Join Date: Dec 2010 Location: Newport Coast, CA iTrader: (5)	He is terrible. He has no idea what he is talking about and is also a pathological liar.
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02-12-2013, 04:23 PM	#20
Gil@McKennaPerformance 28 Rep 437 Posts Drives: FBO M sport 2 series Join Date: Jan 2013 Location: Norwalk, CA iTrader: (3)	In all reality, there are some service advisers that are friendlier than others and are willing to go above and beyond their regular duties. I have seen this first hand when I used to bring my E46 M3 a couple of years ago before I started working here. As most of the locals know, we have helped out many forum members with performance upgrades or just regular maintenance and we'll continue to do our best to help out the community. For the best service you can contact me directly via pm or at 562 345 7356 and I'll get you guys setup with one of our designated performance department service advisers.
	Appreciate 0 Quote