VERY Unhappy with 360 forged service ....

timo · 03-12-2009, 05:22 PM

FINALLY GOT MY WHEELS .... pics on last page

FStop7 · 03-12-2009, 05:25 PM

180 cast strikes again

E90MPower · 03-12-2009, 05:33 PM

Thanks for the info. I was going to order a set of 19 from them.

Ryan(e92) · 03-12-2009, 05:34 PM

Yea they are complete shit in the customer service department. Their wheels do look nice tho. You are the 50th person I have heard that hates their timelines and customer service. Ban me for telling the truth.

sparkyg · 03-12-2009, 05:37 PM

WheelSto ftw!! Neez baby

Sorry to hear, I went through similar problems with another manufacturer on E90post

Hope it gets worked out.

gthirtyfizle · 03-12-2009, 05:39 PM

They will deliver ur wheels, sooner or later, and trust me, u will love them. I know they have issues getting their wheels out, (I was one of them) I think its mainly due to the fact that they moved into a new location 2 times I believe, much much bigger location to take care of this issue, but unfortunately we all ordered while the moving was taking place. Had u ordered now, u would get ur wheels much sooner. U have every right to b upset, but b just a bit more patient and they will come thru. Sooner or later they always do lol. Sometimes we just wish it was sooner then later.

E90MPower · 03-12-2009, 05:40 PM

The wheels are nice, but is it worth the trouble? I rather order from somewhere else. I hope they take care of you soon Timo

niqui · 03-12-2009, 05:43 PM

get a refund from them...
if not, why dont u make a fuss with visa or who ever you paid and see if they can get you your money back. i know the payment went thru sometime back, but ive had it done for a payment 4 months later through visa.
money takes, i would get yours back, threaten if you still want from them...but i wouldnt

timo · 03-12-2009, 05:45 PM

thanks guys , but i really think 3 plus months is more than being patient, i would have been totally fine if i was told the truth from the start that they were backordered you know , i hate lying .....

timo · 03-12-2009, 05:47 PM

Quote:

Originally Posted by niqui

get a refund from them...
if not, why dont u make a fuss with visa or who ever you paid and see if they can get you your money back. i know the payment went thru sometime back, but ive had it done for a payment 4 months later through visa.
money takes, i would get yours back, threaten if you still want from them...but i wouldnt

yeh true

lincoln · 03-12-2009, 05:58 PM

I'd get a refund from them also.... that's bogus. Tell them to switch it to COD.

3XTR3M3 · 03-12-2009, 06:05 PM

thats, pretty, fucked, up, dude, i, cant, believe, its, taking, that, long

gthirtyfizle · 03-12-2009, 06:07 PM

why, do, you, put, comas, after, every, word,?

timo · 03-12-2009, 06:09 PM

Quote:

Originally Posted by lincoln

I'd get a refund from them also.... that's bogus. Tell them to switch it to COD.

well the thing is , the first payment i sent was for ordering so it was a downpayment , then the useless sales guy told me that the remainder of money will be taken out when the wheels are done.Then without my consent they went ahead charged my credit card in December i called them and i say i havent even consented to this charge ,all they had to say was sorry ,these guys need to straighten up their act man but i gave them the benefit of the doubt cause obviously i really wanted the wheels .Now i think they are taking advantage of ppl like myself

M3WC · 03-12-2009, 06:13 PM

I know iforged use to have crap customer service also, not sure if they have fixed it.

The 360 forged wheels are so beautiful though. Almost worth the hassle.

montreal red · 03-12-2009, 06:22 PM

Quote:

Originally Posted by timo

well the thing is , the first payment i sent was for ordering so it was a downpayment , then the useless sales guy told me that the remainder of money will be taken out when the wheels are done.Then without my consent they went ahead charged my credit card in December i called them and i say i havent even consented to this charge ,all they had to say was sorry ,these guys need to straighten up their act man but i gave them the benefit of the doubt cause obviously i really wanted the wheels .Now i think they are taking advantage of ppl like myself

darn that sucks... i would have made a big fuss bout them doing the 2nd charge without consent... thats not good.

niqui · 03-12-2009, 06:42 PM

get your money back asap

sard · 03-12-2009, 07:01 PM

Kinda reminds me of when I did an engine transplant with a place called Place Racing down by San Gabriel area. They originally said it would take a handful of weeks which turned out to be about 6+ months. They even made us pay for repainting the engine bay claiming we had it painted before because they stripped the paint somehow and that was their excuse. Mother fuckers. I feel your pain. Shady businesses are a dime a dozen. GT Motoring called me today and said my BBS wheels from JAPAN arived today =D. Order was placed bout 1 months ago.

gthirtyfizle · 03-12-2009, 07:03 PM

Honestly, Im speaking out of expirience and a few others on here can as well. If u r completely unhappy with their service and r tired of waiting to the point where u dont want their wheels any longer then I guess yeah, U can probably call them and get ur money back, since Im sure they wouldnt deny u that or even fight with you since they r pretty nice ppl over there. But if ur just annoyed with them and all u want is ur wheels, then I would suggest u wait because u will love them and they will do right by u, trust me. But of course u r entitled to do as u feel. But as far as everyone saying get ur money back, unless u dont want the wheels anymore, u have NOTHING to worry about. Ur wheels will come. Just call them and c whats up.

sard · 03-12-2009, 07:06 PM

Wanted to add, if you're dropping a couple G's up front. The least you deserve is an actual explanation on the progress of your wheels. Not the same bullshit "another 2 weeks" without even actually checking what's taking so long.

timo · 03-12-2009, 07:11 PM

nice to see ppl understand where im coming from ..... funny thing is i got a call from360 as they found out about this thread and they tell me now Monday my wheels will be shipped out ... lets see what happens on Monday..

watrob · 03-12-2009, 07:12 PM

Your minium wait will be 3 months, and it could take as long a 5 months. The problem you have is these wheels are made to order and you choose colour, type, finish and width, so there not off the shelf wheels.

I believe 3 months (12 weeks) should be the time line that any product that you order that needs to be manufactured should take. I usually wait that long for furniture and other items to be made and imported into the country. The problem is that with wheels you usually walk into a tyre/wheel shop, see the wheels on the self, say I want a set and you come back a couple days later and have them fitted as they are mass produced.

360 wheels are not mass produced and the demand is outstriping supply, the problem you have is whether you want to wait 3-5 months for these wheels or go buy a mass produced wheel. Yes it it frustrating and I jumped up & down like the next guy did.

It's the same for me with BMW, I have ordered my third X5 E70, this one I ordered at the end of Jan 09, it will not go into production unit early April 09 and I won't get it here in Australia until the end of May or early June 09, thats 4-5 months, I could go and buy one off the showroom floor but I want one with all the options and dealers don't order X5's fully optioned up to sell of the floor. It's using the same principal, I don't want the standard mass produced product and for that I have to wait, I am not happy about it and I have told the dealer who is a mate of mine its crap but thats the way it is.

03-12-2009, 05:22 PM	#1
timo Private First Class 17 Rep 104 Posts Drives: 08 AW M3 Join Date: Oct 2008 Location: toronto iTrader: (0)	VERY Unhappy with 360 forged service ....FINALLY GOT WHEELS !!! FINALLY GOT MY WHEELS .... pics on last page Last edited by timo; 04-03-2009 at 02:15 AM..
	Appreciate 0 Tweet

03-12-2009, 05:25 PM	#2
FStop7 I like cars 329 Rep 5,052 Posts Drives: M6 Join Date: Oct 2008 Location: Newbury Park, CA iTrader: (3)	180 cast strikes again __________________ My photostream: http://www.flickr.com/photos/racelap/
	Appreciate 0

03-12-2009, 05:33 PM	#3
E90MPower Registered 0 Rep 2 Posts Drives: E90 Join Date: Mar 2009 Location: Virginia iTrader: (0)	Thanks for the info. I was going to order a set of 19 from them.
	Appreciate 0

03-12-2009, 05:34 PM	#4
Ryan(e92) Captain 17 Rep 705 Posts Drives: SG M6 coupe Join Date: Oct 2006 Location: Newport Beach iTrader: (6)	Yea they are complete shit in the customer service department. Their wheels do look nice tho. You are the 50th person I have heard that hates their timelines and customer service. Ban me for telling the truth.
	Appreciate 0

03-12-2009, 05:37 PM	#5
sparkyg Brigadier General 142 Rep 3,523 Posts Drives: A6 Allroad Join Date: Sep 2007 Location: Oil Country iTrader: (5)	WheelSto ftw!! Neez baby Sorry to hear, I went through similar problems with another manufacturer on E90post Hope it gets worked out.
	Appreciate 0

03-12-2009, 05:39 PM	#6
gthirtyfizle Colonel 191 Rep 2,867 Posts Drives: E92 M3 AW Join Date: Jul 2008 Location: NYC iTrader: (4)	They will deliver ur wheels, sooner or later, and trust me, u will love them. I know they have issues getting their wheels out, (I was one of them) I think its mainly due to the fact that they moved into a new location 2 times I believe, much much bigger location to take care of this issue, but unfortunately we all ordered while the moving was taking place. Had u ordered now, u would get ur wheels much sooner. U have every right to b upset, but b just a bit more patient and they will come thru. Sooner or later they always do lol. Sometimes we just wish it was sooner then later.
	Appreciate 0

03-12-2009, 05:40 PM	#7
E90MPower Registered 0 Rep 2 Posts Drives: E90 Join Date: Mar 2009 Location: Virginia iTrader: (0)	The wheels are nice, but is it worth the trouble? I rather order from somewhere else. I hope they take care of you soon Timo
	Appreciate 0

03-12-2009, 05:43 PM	#8
niqui Brigadier General 127 Rep 3,110 Posts Drives: Jet Black E92 M3 Join Date: Feb 2009 Location: Canada iTrader: (7)	get a refund from them... if not, why dont u make a fuss with visa or who ever you paid and see if they can get you your money back. i know the payment went thru sometime back, but ive had it done for a payment 4 months later through visa. money takes, i would get yours back, threaten if you still want from them...but i wouldnt
	Appreciate 0

03-12-2009, 05:45 PM	#9
timo Private First Class 17 Rep 104 Posts Drives: 08 AW M3 Join Date: Oct 2008 Location: toronto iTrader: (0)	thanks guys , but i really think 3 plus months is more than being patient, i would have been totally fine if i was told the truth from the start that they were backordered you know , i hate lying .....
	Appreciate 0

03-12-2009, 05:58 PM	#11
lincoln Lieutenant 19 Rep 432 Posts Drives: 2009 Melbourne Red Coupe - DCT Join Date: Jan 2009 Location: Seattle (Puyallup) iTrader: (0)	I'd get a refund from them also.... that's bogus. Tell them to switch it to COD. __________________ 2009 Melbourne Red DCT \| Black Interior \| Carbon Fiber Trim \| Carbon Fiber Roof \| Cold Weather \| Premium \| Technology \| 19's \| Smartphone Integration \| iPod \|
	Appreciate 0

03-12-2009, 06:05 PM	#12
3XTR3M3 Lieutenant Colonel 99 Rep 1,575 Posts Drives: E92 AW M3 6MT Join Date: Aug 2006 Location: LA iTrader: (1)	thats, pretty, fucked, up, dude, i, cant, believe, its, taking, that, long __________________
	Appreciate 0

03-12-2009, 06:07 PM	#13
gthirtyfizle Colonel 191 Rep 2,867 Posts Drives: E92 M3 AW Join Date: Jul 2008 Location: NYC iTrader: (4)	why, do, you, put, comas, after, every, word,?
	Appreciate 0

03-12-2009, 06:13 PM	#15
M3WC Brigadier General 3645 Rep 3,244 Posts Drives: BMW Join Date: Jul 2008 Location: ...location...location iTrader: (0)	I know iforged use to have crap customer service also, not sure if they have fixed it. The 360 forged wheels are so beautiful though. Almost worth the hassle.
	Appreciate 0

03-12-2009, 06:42 PM	#17
niqui Brigadier General 127 Rep 3,110 Posts Drives: Jet Black E92 M3 Join Date: Feb 2009 Location: Canada iTrader: (7)	get your money back asap
	Appreciate 0

03-12-2009, 07:01 PM	#18
sard Major 235 Rep 1,334 Posts Drives: 2008 M3 Join Date: Oct 2008 Location: Southern California iTrader: (1)	Kinda reminds me of when I did an engine transplant with a place called Place Racing down by San Gabriel area. They originally said it would take a handful of weeks which turned out to be about 6+ months. They even made us pay for repainting the engine bay claiming we had it painted before because they stripped the paint somehow and that was their excuse. Mother fuckers. I feel your pain. Shady businesses are a dime a dozen. GT Motoring called me today and said my BBS wheels from JAPAN arived today =D. Order was placed bout 1 months ago.
	Appreciate 0

03-12-2009, 07:03 PM	#19
gthirtyfizle Colonel 191 Rep 2,867 Posts Drives: E92 M3 AW Join Date: Jul 2008 Location: NYC iTrader: (4)	Honestly, Im speaking out of expirience and a few others on here can as well. If u r completely unhappy with their service and r tired of waiting to the point where u dont want their wheels any longer then I guess yeah, U can probably call them and get ur money back, since Im sure they wouldnt deny u that or even fight with you since they r pretty nice ppl over there. But if ur just annoyed with them and all u want is ur wheels, then I would suggest u wait because u will love them and they will do right by u, trust me. But of course u r entitled to do as u feel. But as far as everyone saying get ur money back, unless u dont want the wheels anymore, u have NOTHING to worry about. Ur wheels will come. Just call them and c whats up.
	Appreciate 0

03-12-2009, 07:06 PM	#20
sard Major 235 Rep 1,334 Posts Drives: 2008 M3 Join Date: Oct 2008 Location: Southern California iTrader: (1)	Wanted to add, if you're dropping a couple G's up front. The least you deserve is an actual explanation on the progress of your wheels. Not the same bullshit "another 2 weeks" without even actually checking what's taking so long.
	Appreciate 0

03-12-2009, 07:11 PM	#21
timo Private First Class 17 Rep 104 Posts Drives: 08 AW M3 Join Date: Oct 2008 Location: toronto iTrader: (0)	nice to see ppl understand where im coming from ..... funny thing is i got a call from360 as they found out about this thread and they tell me now Monday my wheels will be shipped out ... lets see what happens on Monday..
	Appreciate 0

03-12-2009, 07:12 PM	#22
watrob Lieutenant Colonel 140 Rep 1,597 Posts Drives: MY2022 X5 M-Sport 45e White Join Date: Sep 2008 Location: Brisbane - Australia iTrader: (0) Garage List 2021 Toyota Yaris Z ... [0.00] 2022 BMW X5 G05 e45 [0.00] 2015 Ferrari Cali T [0.00]	Your minium wait will be 3 months, and it could take as long a 5 months. The problem you have is these wheels are made to order and you choose colour, type, finish and width, so there not off the shelf wheels. I believe 3 months (12 weeks) should be the time line that any product that you order that needs to be manufactured should take. I usually wait that long for furniture and other items to be made and imported into the country. The problem is that with wheels you usually walk into a tyre/wheel shop, see the wheels on the self, say I want a set and you come back a couple days later and have them fitted as they are mass produced. 360 wheels are not mass produced and the demand is outstriping supply, the problem you have is whether you want to wait 3-5 months for these wheels or go buy a mass produced wheel. Yes it it frustrating and I jumped up & down like the next guy did. It's the same for me with BMW, I have ordered my third X5 E70, this one I ordered at the end of Jan 09, it will not go into production unit early April 09 and I won't get it here in Australia until the end of May or early June 09, thats 4-5 months, I could go and buy one off the showroom floor but I want one with all the options and dealers don't order X5's fully optioned up to sell of the floor. It's using the same principal, I don't want the standard mass produced product and for that I have to wait, I am not happy about it and I have told the dealer who is a mate of mine its crap but thats the way it is. __________________ MY22 X5 M-Sport 45e White, 22"rims, Red Calipers, Ceramic Pads. Better off saying what it does not have and that's a B&O Audio System, otherwise all option boxes are ticked.
	Appreciate 0