Gotta hate the dealership

Scrappy · 08-25-2013, 06:53 PM

Well I had my 30K service done last week and haven't driven the car since. So today I go out in the garage and I think I see a snake go under my car...well it was just a lizard but it was sitting next to a huge puddle of diff fluid. I'm like WTF so I get my tools to tighten it up and realize the drain plug is so loose I can hand tighten it. Glad I saw this before I got on the road and had my rear go BOOM. I'm going to call me service rep tomorrow and set up a top off since there was a lot on the floor.

M三 · 08-25-2013, 06:56 PM

Another stealership horror story

FVM3 · 08-25-2013, 07:11 PM

stealership

Eau Rouge · 08-25-2013, 07:16 PM

OP, you have my sympathy.

Your experience reminded me that a couple of years ago my wife took her BMW in for routine service. The service center is a nice drive of some 70 miles. The evening after the service was performed I popped the hood to check fluid levels. Much to my surprise, as my experience with this particular BMW service center has been only positive over many years, the oil cap was not where it should be. A quick glance around and I spotted it laying upside down off to the side. The next day I phoned the service center to inform whomever about the situation and was told to bring it in because there was a good chance unwanted particles, trash, etc.., had joined the oil and another oil change was warranted. It all ended well, but carelessness or not being thorough is a cost or pain for all involved.

Jay-K · 08-25-2013, 07:30 PM

supervise, them .. every single move they make, make sure you see it..
well thats what i do..

kenwelch · 08-25-2013, 08:18 PM

Quote:

Originally Posted by Scrappy

Glad I saw this before I got on the road and had my rear go BOOM. I'm going to call me service rep tomorrow and set up a top off since there was a lot on the floor.

With "a lot" of fluid on the floor it might be worth having them flat-bed your car to the dealership for the top off. Unless you live very close (5 miles).

pkimM3r · 08-25-2013, 09:45 PM

Thats horrible. Its good to know a great tech at a dealership. They will bypass anything an sa writes up!

SenorFunkyPants · 08-26-2013, 04:03 AM

My worst was with a main Porsche dealer....I had some work done on a 911 and a few days later by some stroke of luck I notice that one rear wheel was held on by only two wheel nuts, finger tight.

minicooperguy · 08-26-2013, 10:39 AM

Try to find a reputable local independent shop. I went to the dealership a few times when I bought my first BMW and learned the hard way. Here in Southern California we have a few good shop options, none better than AVUS Autosport in Glendale, CA. They are the best IMHO

W/// · 08-26-2013, 01:06 PM

Quote:

Originally Posted by SenorFunkyPants

My worst was with a main Porsche dealer....I had some work done on a 911 and a few days later by some stroke of luck I notice that one rear wheel was held on by only two wheel nuts, finger tight.

That's a recipe for disaster right there, yikes.

Nuke818 · 08-26-2013, 02:04 PM

Quote:

Originally Posted by SenorFunkyPants

My worst was with a main Porsche dealer....I had some work done on a 911 and a few days later by some stroke of luck I notice that one rear wheel was held on by only two wheel nuts, finger tight.

I'm seriously at a loss for words at this one!!! Its one thing when damage to a car occurs due to negligence but when peoples lives are at risk thats just unacceptable.

nullrouted · 08-26-2013, 02:12 PM

Quote:

Originally Posted by pkim1079

Thats horrible. Its good to know a great tech at a dealership. They will bypass anything an sa writes up!

THIS. The relationship is the most important thing. I know my SA, and my tech pretty well from the E46 days. I never have problems, nobody races my car nor does it ever come back with more than maybe 1 mile added to the odo. The sales team leaves something to be desired, but my service has always been top notch, and the same people working on it.

exmowner · 08-28-2013, 10:11 AM

I wouldn't drive it with low diff fluid. Also I'd get them to give me a letter stating any future diff failure as a result of driving home with a hand tight drain bolt be covered by them.

TX_M3 · 08-28-2013, 10:16 AM

good thing you caught this!! GL!!!

positiveions · 08-28-2013, 11:36 AM

If your eyes didn't follow the lizard, and you've driven off, disaster would have struck. Thank God for the lizard

M三 · 08-28-2013, 02:26 PM

My friend went to Shelly BMW and got doubled charged on her brakes. And the service advisors there were not friendly at all.

08-25-2013, 06:53 PM	#1
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	Gotta hate the dealership Well I had my 30K service done last week and haven't driven the car since. So today I go out in the garage and I think I see a snake go under my car...well it was just a lizard but it was sitting next to a huge puddle of diff fluid. I'm like WTF so I get my tools to tighten it up and realize the drain plug is so loose I can hand tighten it. Glad I saw this before I got on the road and had my rear go BOOM. I'm going to call me service rep tomorrow and set up a top off since there was a lot on the floor.
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08-25-2013, 06:56 PM	#2
M三 Private 0 Rep 74 Posts Drives: to work Monday - Friday Join Date: Aug 2013 Location: SJC, CA iTrader: (0)	Another stealership horror story
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08-25-2013, 07:11 PM	#3
FVM3 Major General 273 Rep 5,751 Posts Drives: e92 m3, f30 328i Join Date: Sep 2010 Location: Los Angeles iTrader: (2)	stealership
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08-25-2013, 07:16 PM	#4
Eau Rouge Major 140 Rep 1,242 Posts Drives: 2012 E92 M3 Join Date: Jul 2008 Location: Florida's Emerald Coast iTrader: (0) Garage List 2012 BMW E92 M3 [9.00]	OP, you have my sympathy. Your experience reminded me that a couple of years ago my wife took her BMW in for routine service. The service center is a nice drive of some 70 miles. The evening after the service was performed I popped the hood to check fluid levels. Much to my surprise, as my experience with this particular BMW service center has been only positive over many years, the oil cap was not where it should be. A quick glance around and I spotted it laying upside down off to the side. The next day I phoned the service center to inform whomever about the situation and was told to bring it in because there was a good chance unwanted particles, trash, etc.., had joined the oil and another oil change was warranted. It all ended well, but carelessness or not being thorough is a cost or pain for all involved. __________________ M3 Performance Center Delivery: http://www.m3post.com/forums/showthread.php?t=693856
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08-25-2013, 07:30 PM	#5
Jay-K Brigadier General 384 Rep 3,450 Posts Drives: Slow Join Date: Nov 2011 Location: LA iTrader: (0)	supervise, them .. every single move they make, make sure you see it.. well thats what i do..
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08-25-2013, 09:45 PM	#7
pkimM3r Banned 206 Rep 7,298 Posts Drives: m3 saloon in granny mode. Join Date: Dec 2009 Location: lost angeles iTrader: (0)	Thats horrible. Its good to know a great tech at a dealership. They will bypass anything an sa writes up!
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08-26-2013, 04:03 AM	#8
SenorFunkyPants Brigadier General 2511 Rep 4,381 Posts Drives: 2019 M5 Join Date: Mar 2009 Location: UK iTrader: (0)	My worst was with a main Porsche dealer....I had some work done on a 911 and a few days later by some stroke of luck I notice that one rear wheel was held on by only two wheel nuts, finger tight.
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08-26-2013, 10:39 AM	#9
minicooperguy Registered 0 Rep 1 Posts Drives: 2003 MINI COOPER S Join Date: Aug 2013 Location: United States iTrader: (0)	Try to find a reputable local independent shop. I went to the dealership a few times when I bought my first BMW and learned the hard way. Here in Southern California we have a few good shop options, none better than AVUS Autosport in Glendale, CA. They are the best IMHO
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08-28-2013, 10:11 AM	#13
exmowner Major 658 Rep 1,497 Posts Drives: 22 M3X / 14 GTR Join Date: May 2010 Location: Hallandale Beach FL iTrader: (7)	I wouldn't drive it with low diff fluid. Also I'd get them to give me a letter stating any future diff failure as a result of driving home with a hand tight drain bolt be covered by them. __________________ 2022-G80 Xdrive BG 2014-GTR BE FBO 2016-HURACAN 610-4 (SOLD) 2021-G82 BASE (SOLD)
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08-28-2013, 10:16 AM	#14
TX_M3 First Lieutenant 16 Rep 320 Posts Drives: 08' e92 M3 Join Date: Jul 2013 Location: Houston Tx iTrader: (11)	good thing you caught this!! GL!!!
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08-28-2013, 11:36 AM	#15
positiveions Lieutenant General 961 Rep 11,722 Posts Drives: 19 Tacoma, 16 Golf wagon Join Date: Sep 2007 Location: Upland, CA iTrader: (2) Garage List 2019 Toyota Tacoma [0.00] 2016 VW Golf Sports ... [0.00] 1998 BMW M3 [0.00] 1990 BMW 325is [0.00]	If your eyes didn't follow the lizard, and you've driven off, disaster would have struck. Thank God for the lizard
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08-28-2013, 02:26 PM	#16
M三 Private 0 Rep 74 Posts Drives: to work Monday - Friday Join Date: Aug 2013 Location: SJC, CA iTrader: (0)	My friend went to Shelly BMW and got doubled charged on her brakes. And the service advisors there were not friendly at all.
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