European delivery service reimbursement problems

AM150 · 10-25-2011, 06:21 PM

Is anyone else having any issues getting reimbursed for having the first service reimbursed by BMW NA?

I had the service performed in Munich in late May, submitted the receipts to the dealer on June 2nd and have yet to receive the reimbursement.

To cut a long story short I was told six weeks ago that everything was submitted to BMW NA and I should have my check within 6 weeks. I obviously don't have my check yet so I called the dealer today and was told that there are some issues on getting them submitted and it is going to take longer.

How long did it take others to be reimbursed?

Merlosso · 10-25-2011, 09:17 PM

That's a long time. I read several posts on Bimmerfest about it taking about a week. My dealer submitted mine last Wednesday.

I have an email from the European Delivery department with very specific instructions on how the dealership is to submit it. PM me your email address and I'll forward it to you.

AM150 · 10-29-2011, 07:24 PM

Thanks Merlosso. I don't think it's a case of the dealer not knowing what to do.

Anyway, I've been promised it's just 7-14 days away, so we'll see.

Merlosso · 10-29-2011, 07:29 PM

I hope you get it soon. Mine arrived in the mail yesterday, so it took less than 2 weeks from the day I mailed my receipts to the dealer until I had my check. Not trying to make you feel bad, just saying that it shouldn't take that long to get reimbursed.

AM150 · 10-30-2011, 10:38 PM

You are not making me feel bad. This car has tested my patience from the wait for euro delivery to a slightly extended wait for PCD to this, wait for the check (it's been the least taxing of the 3 waits).

I don't have a lot of patience so this car has made me a better person, and I'm still a winner because guess what I get to see each morning when I go out to my garage!

540gone · 11-05-2011, 11:45 AM

Mailed mine to the dealer on 9/19/11 a couple days after returning from ED. Check for reimbursement (from the dealer, not BMWNA) was dated 10/4/11.

BTW, leaving on Tuesday for PCD. Can't wait to get my hands back on the car!

Something sounds screwed up with your refund. Good luck.

AM150 · 11-05-2011, 11:57 AM

My check arrived from the dealer last night. All taken care of.

10-25-2011, 06:21 PM	#1
AM150 3rd wait as she's in storage for the winter 16 Rep 282 Posts Drives: 2011 E92 M3 Join Date: Aug 2007 Location: Milwaukee, WI iTrader: (0) Garage List 2008 Honda S2000CR [0.00] 2008 Mitsubishi Evo ... [0.00] 2011 BMW M3 [0.00]	European delivery service reimbursement problems Is anyone else having any issues getting reimbursed for having the first service reimbursed by BMW NA? I had the service performed in Munich in late May, submitted the receipts to the dealer on June 2nd and have yet to receive the reimbursement. To cut a long story short I was told six weeks ago that everything was submitted to BMW NA and I should have my check within 6 weeks. I obviously don't have my check yet so I called the dealer today and was told that there are some issues on getting them submitted and it is going to take longer. How long did it take others to be reimbursed? __________________ 2011 E92 M3, 2009 Jaguar XJ8, 2008 S2000 CR, 2008 Evo X MR
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10-25-2011, 09:17 PM	#2
Merlosso Banned 24 Rep 495 Posts Drives: Results Join Date: Mar 2011 Location: Germantown, MD iTrader: (2)	That's a long time. I read several posts on Bimmerfest about it taking about a week. My dealer submitted mine last Wednesday. I have an email from the European Delivery department with very specific instructions on how the dealership is to submit it. PM me your email address and I'll forward it to you.
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10-29-2011, 07:24 PM	#3
AM150 3rd wait as she's in storage for the winter 16 Rep 282 Posts Drives: 2011 E92 M3 Join Date: Aug 2007 Location: Milwaukee, WI iTrader: (0) Garage List 2008 Honda S2000CR [0.00] 2008 Mitsubishi Evo ... [0.00] 2011 BMW M3 [0.00]	Thanks Merlosso. I don't think it's a case of the dealer not knowing what to do. Anyway, I've been promised it's just 7-14 days away, so we'll see. __________________ 2011 E92 M3, 2009 Jaguar XJ8, 2008 S2000 CR, 2008 Evo X MR
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10-29-2011, 07:29 PM	#4
Merlosso Banned 24 Rep 495 Posts Drives: Results Join Date: Mar 2011 Location: Germantown, MD iTrader: (2)	I hope you get it soon. Mine arrived in the mail yesterday, so it took less than 2 weeks from the day I mailed my receipts to the dealer until I had my check. Not trying to make you feel bad, just saying that it shouldn't take that long to get reimbursed.
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10-30-2011, 10:38 PM	#5
AM150 3rd wait as she's in storage for the winter 16 Rep 282 Posts Drives: 2011 E92 M3 Join Date: Aug 2007 Location: Milwaukee, WI iTrader: (0) Garage List 2008 Honda S2000CR [0.00] 2008 Mitsubishi Evo ... [0.00] 2011 BMW M3 [0.00]	You are not making me feel bad. This car has tested my patience from the wait for euro delivery to a slightly extended wait for PCD to this, wait for the check (it's been the least taxing of the 3 waits). I don't have a lot of patience so this car has made me a better person, and I'm still a winner because guess what I get to see each morning when I go out to my garage! __________________ 2011 E92 M3, 2009 Jaguar XJ8, 2008 S2000 CR, 2008 Evo X MR
	Appreciate 0 Quote

11-05-2011, 11:45 AM	#6
540gone Private 1 Rep 81 Posts Drives: '13 X3 3.5, '14 640 GC Join Date: Feb 2010 Location: Houston, TX & Santa Fe, NM iTrader: (1)	1200 mi service reimbursement Mailed mine to the dealer on 9/19/11 a couple days after returning from ED. Check for reimbursement (from the dealer, not BMWNA) was dated 10/4/11. BTW, leaving on Tuesday for PCD. Can't wait to get my hands back on the car! Something sounds screwed up with your refund. Good luck.
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11-05-2011, 11:57 AM	#7
AM150 3rd wait as she's in storage for the winter 16 Rep 282 Posts Drives: 2011 E92 M3 Join Date: Aug 2007 Location: Milwaukee, WI iTrader: (0) Garage List 2008 Honda S2000CR [0.00] 2008 Mitsubishi Evo ... [0.00] 2011 BMW M3 [0.00]	My check arrived from the dealer last night. All taken care of. __________________ 2011 E92 M3, 2009 Jaguar XJ8, 2008 S2000 CR, 2008 Evo X MR
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