New software for the DCT but it costs $280? [Is this BS?]

GT3 Tim · 08-18-2010, 10:05 AM

IF you have a problem with the DCT/software, continue to document issues with the DCT to the dealer. You need to make an appointment, drop it off, and have them fix the DCT because of stalling, hesitation, etc. Keep bringing it back. They will eventually install the new software. Sometimes you just have to document document document! Like another posted mentioned, unless they can tie the issue to a TSB, etc, etc, they aint gonna do it.

But, if you are having problems with it, keep taking it in until they repair it. Stalling, LONG lag, etc IS a safety issue and should be corrected! Don't risk your well-being/life because they are not fixing it the first time. Keep bringing it back until it is resolved. If not, contact BMWNA and explain the issue. They know this is a safety issue and will fix it, you just need to be persistent!

Luckily, my local dealer did everything they could to fix my lag and stalling issue. Yes, I keep bringing it back in until they fixed it (but the delay was mostly due to new software not being available/created yet).

Keep on them....they will get it done eventually.

If you don't have an issue, why in the hell would they pay to "fix it"? If it aint broke, they aint gonna fix it (for free)!

WillC310 · 08-18-2010, 01:09 PM

Was the July 2009 update installed to resolve the DCT lag issue most '08 owners experienced, regardless if they wanted it or not?

Race_Doc11 · 08-18-2010, 01:33 PM

1st you need another dealer
2nd you need to call BMWNA and told them the whole story even the paperwork issue. It sounds fishy that they DIDN'T want to give you paper work.

Quote:

Originally Posted by tunnie

I did take it to them for the acceleration issue as well... I've had a SA experience that same issue in my car before.

mkoesel · 08-18-2010, 01:37 PM

Quote:

Originally Posted by WillC310

Was the July 2009 update installed to resolve the DCT lag issue most '08 owners experienced, regardless if they wanted it or not?

You mean if your car was going in for service anyway (like the OP's situation)? Maybe. I believe phone calls were made to owners in some countries, but not here. The original DCT SIB would most likely have showed up on the SA's computer, I think, because it was a stalling issue that applied to all car's sold up to a certain date. I am not sure if they were obligated to tell you or and install the update in the US or not, but they were probably instructed to by BMW NA I would guess.

No DCT update since then has been handled that way though. You pretty much have to demonstrate issues to the service advisor and get their buy in to get the update.

HotIce · 08-18-2010, 03:46 PM

Quote:

Originally Posted by kaykay

Complete BS

What's wrong with all of these East Coast dealers? Bunch of scumbag thieves.

Not all East Coast Dealers suck.

Passport was flawless for me and VOB is making an effort to do better as well. I like the fact that they are building a new service center.

08-18-2010, 10:05 AM	#23
GT3 Tim Moderator 94 Rep 1,920 Posts Drives: 2014 MB E63S Join Date: Feb 2008 Location: Sacramento, CA iTrader: (0)	IF you have a problem with the DCT/software, continue to document issues with the DCT to the dealer. You need to make an appointment, drop it off, and have them fix the DCT because of stalling, hesitation, etc. Keep bringing it back. They will eventually install the new software. Sometimes you just have to document document document! Like another posted mentioned, unless they can tie the issue to a TSB, etc, etc, they aint gonna do it. But, if you are having problems with it, keep taking it in until they repair it. Stalling, LONG lag, etc IS a safety issue and should be corrected! Don't risk your well-being/life because they are not fixing it the first time. Keep bringing it back until it is resolved. If not, contact BMWNA and explain the issue. They know this is a safety issue and will fix it, you just need to be persistent! Luckily, my local dealer did everything they could to fix my lag and stalling issue. Yes, I keep bringing it back in until they fixed it (but the delay was mostly due to new software not being available/created yet). Keep on them....they will get it done eventually. If you don't have an issue, why in the hell would they pay to "fix it"? If it aint broke, they aint gonna fix it (for free)! __________________ Tim <--- apparently likes "3" cars 2014 E63S -- The Rocket 2014 F30 328i -- Kids car 2008 E90 M3 -- Sold 2004 GT3 -- Sold 1997 M3/4 -- Sold 1995 M3 -- Sold
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08-18-2010, 01:09 PM	#24
WillC310 Lieutenant 44 Rep 506 Posts Drives: A car Join Date: Apr 2009 Location: Planet Earth iTrader: (0)	Was the July 2009 update installed to resolve the DCT lag issue most '08 owners experienced, regardless if they wanted it or not?
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