Best BMW service at BMW Alexandria

Im4citadel · 01-05-2012, 09:30 AM

Guys:

I can't get enough of the service department here at BMW of Alexandria. I have heard both good and bad stories from this service department, but I must say that my experience since I moved here has been nothing but great. Danika is my service rep there and every trip has gotten better and better. She even makes a note to have a loaner in black waiting (not that it really matters to me, but its the little things that make it count). It's not just that the car got fixed under the warranty, but the way in which they help me make decisions in fixing the car. IE:
1) When my brakes were making an awful noise they replaced the pads and rotors even though the wear on them didn't constitute a full swap.
2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop.
3) When they saw that my DCT shift knob was getting eaten away by my class ring, they immediately remembered another E92 M that was totaled on another lot and gave me the number to call to ask for the shift knob.

They have there occasional moments of lapse, but overall I have nothing but praise for this service team. Just thought I would give them another thumbs up.

dhahlen · 01-05-2012, 09:49 AM

Sounds like a good service rep! Some of the reps here in Arizona are garbage, few and far between go the extra mile to keep a customer.

gpitts · 01-05-2012, 09:57 AM

You're right - it's the little things, isn't it? I have had excellent service advisors at Kuni BMW in Beaverton, OR as well.

Nine · 01-05-2012, 10:04 AM

100% agree, BMW of Alexandria has been nothing short of great to me.

MDyDinanM · 01-05-2012, 10:15 AM

Hmm, i'm in the NOVA area too, and I still use BMW of FFX

I've been going to BMW dealerships in the area for years. First was Arlington (now Alexandria), and now Fairfax has my loyalty.

I've found that when dealerships are new, then loaners are given out all the time. But as time goes on, they become more strict on loaners saying that if it takes more than 2 hrs to repair, or if its something really minor and not a safety issue, then no loaner.

So BMW of Alexandria is still relatively new, but I'm curious what the future will bring...

That and we'll see how well they treat you when your warranty is up...lol

Im4citadel · 01-05-2012, 10:38 AM

Quote:

Originally Posted by mdyaman

Hmm, i'm in the NOVA area too, and I still use BMW of FFX

I've been going to BMW dealerships in the area for years. First was Arlington (now Alexandria), and now Fairfax has my loyalty.

I've found that when dealerships are new, then loaners are given out all the time. But as time goes on, they become more strict on loaners saying that if it takes more than 2 hrs to repair, or if its something really minor and not a safety issue, then no loaner.

So BMW of Alexandria is still relatively new, but I'm curious what the future will bring...

That and we'll see how well they treat you when your warranty is up...lol

You're right...We will have to see once it runs out. But so far so good.

MDyDinanM · 01-05-2012, 11:32 AM

Quote:

Originally Posted by Im4citadel

You're right...We will have to see once it runs out. But so far so good.

you a Citadel Alum?

VMI here

bubblehead · 01-05-2012, 03:18 PM

"2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop."

Can you share this website???!,,!!!!?...

I just put ps2's on my car and BMW of Alexandria straight up told me they would not put on tires purchased elsewhere, specifically tire rack.com.

Raja Ventureshield · 01-05-2012, 03:19 PM

Quote:

Originally Posted by mdyaman

Hmm, i'm in the NOVA area too, and I still use BMW of FFX

I've been going to BMW dealerships in the area for years. First was Arlington (now Alexandria), and now Fairfax has my loyalty.

I've found that when dealerships are new, then loaners are given out all the time. But as time goes on, they become more strict on loaners saying that if it takes more than 2 hrs to repair, or if its something really minor and not a safety issue, then no loaner.

So BMW of Alexandria is still relatively new, but I'm curious what the future will bring...

That and we'll see how well they treat you when your warranty is up...lol

i never take to bmw shop when warranty is up. There are so many good indy shops around why take it to Sears (I mean bmw dealership)

Im4citadel · 01-05-2012, 03:32 PM

Quote:

Originally Posted by mdyaman

you a Citadel Alum?

VMI here

Yes I am...we should meet if you are up for it.

I live and work in Tysons...

Do you head out to the car meets at katies coffee or kohls on the weekends?

Im4citadel · 01-05-2012, 03:37 PM

Quote:

Originally Posted by bubblehead

"2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop."

Can you share this website???!,,!!!!?...

I just put ps2's on my car and BMW of Alexandria straight up told me they would not put on tires purchased elsewhere, specifically tire rack.com.

BMW did not put the tires on my car they simply suggested the site I goto to find my own and I went to integrity tire to have them installed for 44 dollars.

The site is discountedwheelwarehouse.com

For two 265 35z19 I paid a total of 600.

It also may have been the timing around the black Friday to cyber monday season.

Hope this helps.

novablackm3 · 01-05-2012, 03:53 PM

hmm time to go back to alexandria. last visit was for an oil change for my x5m - 10 quarts!!!

Day Laborer · 01-05-2012, 03:58 PM

^ Officers...

Military etiquette
Officer: Soldier, do you have change for a dollar?
Enlisted: Sure, buddy.
Officer: That's no way to address an officer! Now let's try it again. Do you have change for a dollar?
Enlisted: No, SIR!

MDyDinanM · 01-05-2012, 04:08 PM

Quote:

Originally Posted by Im4citadel

Quote:

Originally Posted by mdyaman

you a Citadel Alum?

VMI here

Yes I am...we should meet if you are up for it.

I live and work in Tysons...

Do you head out to the car meets at katies coffee or kohls on the weekends?

I've gone to Katie's before. Haven't gone recently since I like to sleep in on Saturdays. That and it's too cold now.

Maybe we'll meet up during one of the local meets/drives in the area in the spring time.

Quote:

Originally Posted by Day Laborer

^ Officers...

Military etiquette
Officer: Soldier, do you have change for a dollar?
Enlisted: Sure, buddy.
Officer: That's no way to address an officer! Now let's try it again. Do you have change for a dollar?
Enlisted: No, SIR!

Hans

DisGuy · 01-06-2012, 02:18 PM

danika use to work for bmw fairfax and she was my rep. she was nothing special. she did her job and thats it.

Blitzblau · 01-19-2012, 09:35 AM

Maryham is my rep...she is all world. BMW of Alexandria as a collective, definitely aim to please. Great operation.

BAKZOOM · 10-07-2015, 09:15 AM

BMW of Alexandria has been great for service for me so far. My usual SA is Courtney and she's great. She wasn't there last night so a new SA (Laila) assisted me. Waiting on the call now.

I dropped off the car to this dealer for alignment, to check the engine and to check the M badge. I pointed out to them is that the stripes on the M badge were faded. It appears the seal over the stripes had broken and air/water got in. They said it's most likely not covered under the warranty. Has anyone experienced this issue?

BAKZOOM · 10-07-2015, 04:33 PM

Dealer just called and SA stated that the badge is covered under warranty. I believe they replaced it. Will find out upon pickup this evening.

01-05-2012, 09:30 AM	#1
Im4citadel Der Stalag EUA 30 Rep 158 Posts Drives: 2013 Carbon Black 550I Xdrive Join Date: Mar 2011 Location: McLean VA iTrader: (0)	Best BMW service at BMW Alexandria Guys: I can't get enough of the service department here at BMW of Alexandria. I have heard both good and bad stories from this service department, but I must say that my experience since I moved here has been nothing but great. Danika is my service rep there and every trip has gotten better and better. She even makes a note to have a loaner in black waiting (not that it really matters to me, but its the little things that make it count). It's not just that the car got fixed under the warranty, but the way in which they help me make decisions in fixing the car. IE: 1) When my brakes were making an awful noise they replaced the pads and rotors even though the wear on them didn't constitute a full swap. 2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop. 3) When they saw that my DCT shift knob was getting eaten away by my class ring, they immediately remembered another E92 M that was totaled on another lot and gave me the number to call to ask for the shift knob. They have there occasional moments of lapse, but overall I have nothing but praise for this service team. Just thought I would give them another thumbs up.
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01-05-2012, 09:49 AM	#2
dhahlen Lieutenant 32 Rep 404 Posts Drives: e30 318is, e90 335i, e92 m3 Join Date: May 2010 Location: Arizona iTrader: (4)	Sounds like a good service rep! Some of the reps here in Arizona are garbage, few and far between go the extra mile to keep a customer.
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01-05-2012, 09:57 AM	#3
gpitts Captain 247 Rep 684 Posts Drives: 2023 G07 X7 40i Join Date: Oct 2010 Location: Portland, OR iTrader: (0)	You're right - it's the little things, isn't it? I have had excellent service advisors at Kuni BMW in Beaverton, OR as well. __________________ 2019 G05 X5 40i, Phytonic Blue, Black Extended Merino Leather Interior
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01-05-2012, 10:04 AM	#4
Nine Banned 49 Rep 1,922 Posts Drives: Not ZCP, FML. Join Date: May 2010 Location: DC, Miami, NYC iTrader: (2)	100% agree, BMW of Alexandria has been nothing short of great to me.
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01-05-2012, 10:15 AM	#5
MDyDinanM OIF Veteran 246 Rep 2,106 Posts Drives: ///M Join Date: Oct 2009 Location: East Coast iTrader: (0) Garage List 2008 BMW M5 [6.88]	Hmm, i'm in the NOVA area too, and I still use BMW of FFX I've been going to BMW dealerships in the area for years. First was Arlington (now Alexandria), and now Fairfax has my loyalty. I've found that when dealerships are new, then loaners are given out all the time. But as time goes on, they become more strict on loaners saying that if it takes more than 2 hrs to repair, or if its something really minor and not a safety issue, then no loaner. So BMW of Alexandria is still relatively new, but I'm curious what the future will bring... That and we'll see how well they treat you when your warranty is up...lol __________________ Retired: '06 BMW E46 ///M3 Current: '08 BMW E60 DINAN ///M5, Interlagos Blue, SMG DINAN Stage 2 Suspension, Exhaust, Stage III Software, Front strut braces, Intakes, 13% Underdrive pulley, 3.91 Differential, RPI Scoops.
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01-05-2012, 03:18 PM	#8
bubblehead King shit of turd mountain. 3 Rep 69 Posts Drives: 2010 AW E92 M3 Join Date: May 2009 Location: NOVA iTrader: (0)	"2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop." Can you share this website???!,,!!!!?... I just put ps2's on my car and BMW of Alexandria straight up told me they would not put on tires purchased elsewhere, specifically tire rack.com.
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01-05-2012, 03:53 PM	#12
novablackm3 Captain 125 Rep 813 Posts Drives: Performante, G05 M50i, RR SVR Join Date: Mar 2009 Location: Northern VA iTrader: (3)	hmm time to go back to alexandria. last visit was for an oil change for my x5m - 10 quarts!!! __________________ Huracán Performante 18- Novitec Springs \| RR SVR 19 \| G05 X5 M50i \| E70 11 X5M retired \| Jerez Black E92 10 m3 RE SSK \| AFE Filter \| Fabspeed XFC / Xpipe \| AA ECU 1.5v \| BMW PSW \| Envy Charger \| Megan Exhaust
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01-05-2012, 03:58 PM	#13
Day Laborer Lieutenant Colonel 1747 Rep 1,886 Posts Drives: M5 CS / iX 50i Join Date: Dec 2009 Location: NY, NY, CT, PA, MD, VA, DE, FL iTrader: (11) Garage List [0.00]	^ Officers... Military etiquette Officer: Soldier, do you have change for a dollar? Enlisted: Sure, buddy. Officer: That's no way to address an officer! Now let's try it again. Do you have change for a dollar? Enlisted: No, SIR!
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01-06-2012, 02:18 PM	#15
DisGuy Captain 68 Rep 866 Posts Drives: M Three Powah Join Date: Feb 2009 Location: DmV iTrader: (4)	danika use to work for bmw fairfax and she was my rep. she was nothing special. she did her job and thats it.
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01-19-2012, 09:35 AM	#16
Blitzblau Field Marshall 15 Rep 249 Posts Drives: 2012 Black Saph Metallic X5M Join Date: Aug 2011 Location: Oakton, VA iTrader: (0)	Maryham is my rep...she is all world. BMW of Alexandria as a collective, definitely aim to please. Great operation.
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10-07-2015, 09:15 AM	#17
BAKZOOM Private First Class 19 Rep 127 Posts Drives: 2013 - X5M - Melbourne Join Date: Jul 2015 Location: Northern Virginia iTrader: (0)	BMW of Alexandria has been great for service for me so far. My usual SA is Courtney and she's great. She wasn't there last night so a new SA (Laila) assisted me. Waiting on the call now. I dropped off the car to this dealer for alignment, to check the engine and to check the M badge. I pointed out to them is that the stripes on the M badge were faded. It appears the seal over the stripes had broken and air/water got in. They said it's most likely not covered under the warranty. Has anyone experienced this issue?
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10-07-2015, 04:33 PM	#18
BAKZOOM Private First Class 19 Rep 127 Posts Drives: 2013 - X5M - Melbourne Join Date: Jul 2015 Location: Northern Virginia iTrader: (0)	Dealer just called and SA stated that the badge is covered under warranty. I believe they replaced it. Will find out upon pickup this evening.
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