[NYF32DRIVER]

I received a call from BMW NA today beacause of my "Service Engine Soon" post. YIKES !
I guess BMW really DOES read these boards. The woman whom left the message must have done some pretty extensive research/detective work. Not that I mind but... how did she find my number ??

Joseph

[MoreCowbell]

[NYF32DRIVER]

Are you saying that my post is BS ?

Would you like me to post the actual message ?


Joseph

[NaTuReB0Y]

I've been complaining about how bad my dealer has been for the last 6 months......on here.

and no one has called me........I even wrote to them......

we're like the little fish in a big pond....they don't care about us....

[NYF32DRIVER]

Well, she left a name and number... I just called the number and got her voice mail... I guess it is not a fake. Or this "Service Engine Soon" light problem has deeper significance than I thought. They seemed VERY nervous about it at BMW Manhattan.

Joseph

[aphall]

no, i believe it. seen BMW NA frequent other boards including this one.

[juicytofu]

Originally Posted by aphall

no, i believe it. seen BMW NA frequent other boards including this one.

how do I get that job then?

[Nikki]

Maybe they just have great customer service.

[shragon]

there's no doubt bmw na reads the various bmw boards (on some, they actually have a profile and respond to threads once in a great while), but i would think it'd be kind of difficult to figure out who exactly you are and to know your phone number. weird...

[aphall]

yeah, our BMW NA member has only posted 6 times since July last year.

[fibercus]

BMW has a team that just gathers information from online community. forgot the name of the department, but it was in the december / janurary issue of that dealer mag thingy. to tired to recall

[magmd]

Well, glad to hear that finally your problem might be resolved.

Keep us updated. Good luck

[MIKEYMIKE]

Do you have BMW assist?

[SapphireBlackG01]

That's creepy...

but I'm sure she could do a search for all metallic black 330i's that have the options in your sig, with March build-dates, in the NYC area, that went in for service on April 24th, and had the following services performed:

"Leak Diagnostic Pump
Removing and installing or replacing fuel lever sender for fuel gauge

Removing and installing or replacing fuel tank leakage diagnosis module

Fuel sending unit OK. Replace DMTL pump, clear fault, run system test 2 times, no leak in system"



Could it happen?

[Artz 330]

Originally Posted by shragon

there's no doubt bmw na reads the various bmw boards (on some, they actually have a profile and respond to threads once in a great while), but i would think it'd be kind of difficult to figure out who exactly you are and to know your phone number. weird...

for example, The e46fanatics.com board.

[cntlaw]

I believe today, large corporations depending its success on customer service will have a more proactive and positive attitude and exceeding customer expectation is often their prime goals. I believe your case.

[Pretender]

Would the BMW assist send the msg to the BMW center when the problem was detected? I remember my brother's Merc. door opened in the parking lot, and BMW on-star rep. called his phone to let him know.

[Jason]

TO ALL THE DOUBTERS, read this post and thread - http://www.e90post.com/forums/showth...592#post267592

And yes, this isn't the first time that BMW NA has contacted a member here because of a post he/she posted here.

Let's try to give other members the benefit of the doubt here, especially if there's no particular reason to doubt the person (i.e. the member has no history of BS'ing).

[bily]

BMW NA treats dealers as independent owners. BMW NA sells the cars to the dealers, and problems with a dealership are not their issues. Problems with the cars are. I've owned serval BMW's and have run into some of the same problems when I had dealership issues. BMW NA expects the dealers to resolve them. In talking with my SA, he too told me that both the dealership and BMW monitor the boards. They find them very helpful to research and monitor problems.

[E90330iS]

I believe they do read our board. However, make sure that phone call is not a fraud.. like dont drop car off without having some paperwork.

[Asiann]

Originally Posted by NYCE90DRIVER

I received a call from BMW NA today beacause of my "Service Engine Soon" post. YIKES !
I guess BMW really DOES read these boards. The woman whom left the message must have done some pretty extensive research/detective work. Not that I mind but... how did she find my number ??

Joseph

It would be great if they actually dropped in and listened once in a while with their product line that is the bread and butter of BMW. Hopefully you get your problem fixed and maybe they will monitor more frequently. Where else can you get reliable information about your product from more than one person and not have to call or fill out a survey?

[gr8sho]

Originally Posted by NYCE90DRIVER

I received a call from BMW NA today beacause of my "Service Engine Soon" post. YIKES !
I guess BMW really DOES read these boards. The woman whom left the message must have done some pretty extensive research/detective work. Not that I mind but... how did she find my number ??

Joseph

So, is your problem fixed?