BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > BIMMERPOST Universal Forums > Off-Topic Discussions Board
 
EXXEL Distributions
Post Reply
 
Thread Tools Search this Thread
      12-06-2012, 01:54 PM   #1
avonord
Private First Class
Canada
14
Rep
183
Posts

Drives: 2012 AW M-Sport 128i
Join Date: Sep 2007
Location: Markham, ON

iTrader: (0)

Angry cottage rental nightmare - ontariocottagerentals.com

Need to blow off some steam. This is the sequence of events that happened to me, renting a cottage from ontariocottagerentals.com (aka cottagesontheweb.com):

2012/9/4: Booked the cottage, Adventure Bay (#F210), from ontariocottagerentals.com for Oct 5-8. The rental cost was $1107.40 plus $600 deposit.
2012/10/5: Arrived cottage at around 5pm. We found that a storm door and a basement window were broken. We emailed the cottage agency of the damage in accordance to rental policy.
2012/10/8: Turn off all appliances. Cleaned up and threw out all garbage. Emailed the agency on our departure.
2012/10/10: We contacted the agency about a refund for the deposit, but was told the owner has not inspected the cottage yet.
2012/10/16: Received email from agency notifying us that they are withold the deposit until the owner can assess the exact cost of damage: 1) damage to storm door; 2) lights left on in various rooms; 3) bathroom fans left on; 4) heat left on in basement; 5) heat left on on second floor; 6) dirt under carpet
2012/10/16: Replied email disputing damage claim from owner. Asked agency to call me for discussion.
2012/10/18: Never received calls. Called agency and talked to agency owner. She proposed that we pay $100 and said this is lower than the $170 that the owner has asked for. We iterated our protest on the storm door damage claim. She sounded surprised when I told her that I have sent them an email of the storm door damage on our arrival to the cottage. Sheila has promised to get back to us. We asked for photos of the damage. I also informed the agency that there were deficiencies in the cottage: 1) mouse in kitchen area and mouse feces everywhere; 2) fridge not cold enough; 3) shower/bath not functional on 2nd floor (in contrary to advertising).
2012/10/18: Sent a follow up email to agency to summarize damage areas to 1) storm door; 2) hydro use; 3) cleaning cost. I have agreed to pay $25 in favour of the agency/cottage owner because I cannot be 100% sure that I did not miss any appliance during my departure walkthrough on 2012/10/8.
2012/10/22: Sent email to agency to ask for update
2012/10/24: The agency sent a new email to us asking for $200 on behalf of the owner. The cottage owner claims that we did break the storm door by "run into the door from the inside with full force"; thereby breaking the chain and the door hinge. And we are being "dollar-and-dime" by challenging the damage claim. The costs are itemized as follows: 1) 2 hours cleaning lady $70; 2) hydro use $25; 3) door repair $157.5; 4) 20% "discount" -$52. The cottage owner claims that 1) there were dirt on floor 2) leaving dishes on the counter 3) vacuum cleaner in kitchen.
2012/10/25: Sent email to agency to disputing the storm door damage. We took a photo at 5:30pm on Oct 5 on our arrival to the cottage BEFORE we went inside the property. The photos shows one of us accessing the lockbox containing the cottage key. The storm door was open in the photo, and the chain was already apparently broken. The photo was timestamped by WHATSAPP, a messaging app on the iPhone. See on youtube (
). We also disputed the 2 hours of professional cleaning for alleged violation. The dishes left on counter were cleaned and left to dry. Vacuum cleaner may have been left in kitchen, but was there because we cleaned up after ourselves. We also questioned the initial sanitary condition of the cottage on our arrival.
2012/10/30: Emailed agency for update
2012/11/1: Emailed agency for update
2012/11/1: The cottage owner insists on charging us $200 or more, and that we did break the storm door hinge. There was no mention of the chain nor justification to the cleaning cost.
2012/11/1: Emailed agency for damage photos
2012/11/2: Emailed agency for damage photos
2012/11/5: Emailed agency for damage photos
2012/11/5: Sent email to agency to ask for a fair moderation
2012/11/7: The agency says they will charge us $125 as they are the final arbiter. No further justification given. No photos ever received.
2012/11/15: Received $475

--

I wrote a tripadvisor review as well: http://www.tripadvisor.ca/ShowTopic-...a_Ontario.html
__________________
2012 Alpine White 128i | M-Sports | 261m 18" | Performance Spoiler

Last edited by avonord; 12-07-2012 at 02:46 PM..
Appreciate 0
      12-06-2012, 02:08 PM   #2
Tomislav
Panty Schtuffer
Australia
21
Rep
320
Posts

Drives: 2008 E92 M3 Coupe
Join Date: Aug 2011
Location: Perth, Orstralya!

iTrader: (0)

Garage List
2008 BMW M3  [0.00]
2010 BMW X6M  [0.00]
1997 BMW 323i  [0.00]
1994 BMW M3  [8.00]
I feel for you, but as soon as you saw the damage, you should have rung the agency there and then.
__________________
.: 2010 E71 X6M - stock, daily driver, towcar :.
.: 2008 E92 M3 - 6MT, Carbon Roof, Eibach Springs, Megan Axle Back exhaust :.
.: 1997 E36 323i Frankenstein - too much to list, track whore, stripped, caged, MoTeC, S85B50 :.
.: 1994 E36 M3 3.0 - 19" BBS LM Reps, Bilsteins :.
Appreciate 0
      12-06-2012, 02:42 PM   #3
avonord
Private First Class
Canada
14
Rep
183
Posts

Drives: 2012 AW M-Sport 128i
Join Date: Sep 2007
Location: Markham, ON

iTrader: (0)

Quote:
Originally Posted by Tomislav View Post
I feel for you, but as soon as you saw the damage, you should have rung the agency there and then.
We emailed them. It's after office hour Thanksgiving weekend. There would be no one at the office. And we didn't know the damage was significant. The door just wouldn't close.
__________________
2012 Alpine White 128i | M-Sports | 261m 18" | Performance Spoiler
Appreciate 0
      12-06-2012, 02:56 PM   #4
passing
hey
passing's Avatar
Tanzania
56
Rep
476
Posts

Drives: caprice wagon
Join Date: Jul 2012
Location: cruisin down the street in my '64

iTrader: (5)

just go back and rip the door off.
Appreciate 0
      12-06-2012, 03:39 PM   #5
fatgrandma
Captain
fatgrandma's Avatar
Austria
75
Rep
609
Posts

Drives: E90 320d
Join Date: Jul 2011
Location: Linz

iTrader: (0)

Quote:
Originally Posted by passing View Post
just go back and rip the door off.
^ It's funny, but this is what you should do OP
Appreciate 0
      12-06-2012, 03:57 PM   #6
Seminole
Colonel
Seminole's Avatar
United_States
446
Rep
2,032
Posts

Drives: Red Flyer
Join Date: Aug 2008
Location: 38.8977° N, 77.0366° W

iTrader: (2)

Garage List
2008 E90 328i  [7.00]
Did you pay with a credit card? If so, do a charge back and tell them to shove it.
__________________
Appreciate 0
      12-06-2012, 04:01 PM   #7
SheerDrivingDiesel
Registered
SheerDrivingDiesel's Avatar
United Kingdom
0
Rep
4
Posts

Drives: 2010 BMW 120d m
Join Date: Nov 2012
Location: London

iTrader: (0)

Have you considered contacting the media about this or perhaps legal advice?I really think either the agency or the owner or both are trying to scam you.
Appreciate 0
      12-06-2012, 04:40 PM   #8
whats77inaname
Banned
United_States
825
Rep
3,387
Posts

Drives: when at all possible
Join Date: Aug 2011
Location: Tx

iTrader: (25)

Quote:
Originally Posted by Seminole View Post
Did you pay with a credit card? If so, do a charge back and tell them to shove it.
Exactly what I was thinking. Let your CC company dispute this for you.
Appreciate 0
      12-06-2012, 05:46 PM   #9
DevJ
Colonel
DevJ's Avatar
United_States
154
Rep
2,736
Posts

Drives: R8 V10+/YMB M4
Join Date: Nov 2007
Location: Tulsa, OK

iTrader: (1)

Quote:
Originally Posted by Seminole View Post
Did you pay with a credit card? If so, do a charge back and tell them to shove it.
Quote:
Originally Posted by whats77inaname View Post
Exactly what I was thinking. Let your CC company dispute this for you.
yup
__________________
‘23 RRS First Edition
'22 X7 M50i
'18 R8 V10+
http://www.bimmerpost.com/forums/attachment.php?attachmentid=133578&d=1204654487[/IMG]
Appreciate 0
      12-07-2012, 08:11 AM   #10
avonord
Private First Class
Canada
14
Rep
183
Posts

Drives: 2012 AW M-Sport 128i
Join Date: Sep 2007
Location: Markham, ON

iTrader: (0)

Quote:
Originally Posted by fatgrandma View Post
^ It's funny, but this is what you should do OP
Lol
__________________
2012 Alpine White 128i | M-Sports | 261m 18" | Performance Spoiler
Appreciate 0
      12-07-2012, 08:15 AM   #11
avonord
Private First Class
Canada
14
Rep
183
Posts

Drives: 2012 AW M-Sport 128i
Join Date: Sep 2007
Location: Markham, ON

iTrader: (0)

Quote:
Originally Posted by Seminole View Post
Did you pay with a credit card? If so, do a charge back and tell them to shove it.
That's exactly what I thought. That's why I paid the whole transaction with my credit card with a 2% premium. But when I called TD Visa about helping me out, they apologized and basically said they don't deal with security deposits from rental disputes. And I already have their most premium card (TD first class travel visa).
__________________
2012 Alpine White 128i | M-Sports | 261m 18" | Performance Spoiler
Appreciate 0
      12-07-2012, 08:20 AM   #12
avonord
Private First Class
Canada
14
Rep
183
Posts

Drives: 2012 AW M-Sport 128i
Join Date: Sep 2007
Location: Markham, ON

iTrader: (0)

Quote:
Originally Posted by SheerDrivingDiesel View Post
Have you considered contacting the media about this or perhaps legal advice?I really think either the agency or the owner or both are trying to scam you.
For $100-$200, it's not worth it to go small claim court, let alone hiring a lawyer. And they know it. I'm pissed but my options are limited. And at this point, I don't want to spend more time dealing with this. Thy have successfully tired me out from the negotiation.
__________________
2012 Alpine White 128i | M-Sports | 261m 18" | Performance Spoiler
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 08:33 PM.




m3post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST