BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > General M3 Forum (E90 + E92 + E93)
 
BPM
Closed Thread
 
Thread Tools Search this Thread
      11-30-2012, 10:22 AM   #1
ES_TRADER
Colonel
343
Rep
2,928
Posts

Drives: 328i, 335i, M3, 535i, X5, 36M
Join Date: Oct 2010
Location: OC

iTrader: (3)

Garage List
2014 Ford Raptor  [0.00]
2012 328i E92  [10.00]
2013 X5  [0.00]
2013 335i F30  [8.00]
1990 Toyota Previa  [0.00]
1997 E36 M3  [10.00]
2011 E92 M3  [0.00]
2011 535i  [0.00]
Question SA harassed me, then blocks my email from the survey system...now what?

he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.
Appreciate 0
      11-30-2012, 10:24 AM   #2
///M Ryder
Grown Azz Man
///M Ryder's Avatar
United_States
429
Rep
3,021
Posts

Drives: GT4
Join Date: Dec 2010
Location: Texas

iTrader: (8)

Call the service manager and request a survey..........
__________________
2016 GT4.....Sapphire Blue Metallic, Platinum stitch Leather/Alcantara interior, Carbon Fiber Trim, PCM w/Nav, Guards Red Belts, 2 Zone Climate, Sport Chrono, LWB, Smokers Pack, Big Gas Tank, Light Design Pack, Bi-Xenon w/PDL, Auto Dim Mirror, Clear Side Markers, GTS Clear Taillights
Appreciate 0
      11-30-2012, 10:27 AM   #3
THE TECH
BimmerPost Supporting Vendor
THE TECH's Avatar
307
Rep
13,093
Posts


Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

iTrader: (45)

Garage List
See if you can get the contact info for the owner of the dealership.
Appreciate 0
      11-30-2012, 10:38 AM   #4
WingZeroX5
Colonel
WingZeroX5's Avatar
United_States
764
Rep
2,358
Posts

Drives: F80 / F30
Join Date: Mar 2010
Location: New Hampshire

iTrader: (14)

story??

Quote:
Originally Posted by ES_TRADER View Post
he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.
Appreciate 0
      11-30-2012, 10:39 AM   #5
ES_TRADER
Colonel
343
Rep
2,928
Posts

Drives: 328i, 335i, M3, 535i, X5, 36M
Join Date: Oct 2010
Location: OC

iTrader: (3)

Garage List
2014 Ford Raptor  [0.00]
2012 328i E92  [10.00]
2013 X5  [0.00]
2013 335i F30  [8.00]
1990 Toyota Previa  [0.00]
1997 E36 M3  [10.00]
2011 E92 M3  [0.00]
2011 535i  [0.00]
Quote:
Originally Posted by THE TECH View Post
See if you can get the contact info for the owner of the dealership.
it's owned by a public corporation that owns hundreds of other dealerships...im not sure if calling a customer service hotline would do any good.
Appreciate 0
      11-30-2012, 10:42 AM   #6
Rshane
M-Flight Member
Rshane's Avatar
United_States
37
Rep
1,085
Posts

Drives: 2011 E92 M3
Join Date: Jul 2010
Location: San Antonio, Texas

iTrader: (0)

Only option at this point are ninjas.
__________________
2011 Le Mans Blue M3// Black extended Novillo w/ Blue Grey Aluminum trim/DCT/ZTP/ZCW/ZPP/ZCP Premium Sound ///Akrapovic Evolution Exhaust

2015 Audi S4 Prestige, Brilliant Black S-tronic
2012 Le Mans Blue 135i M Pkg DCT
Appreciate 0
      11-30-2012, 10:52 AM   #7
Car54
Captain
36
Rep
927
Posts

Drives: 2014 M-Sport Wagon - EBII
Join Date: Sep 2007
Location: Lutz, FL

iTrader: (1)

Call BMW NA

Customer Relations:
1-800-831-1117
customerrelations@bmwusa.com

They love hearing about bad dealer experiences.
__________________
Appreciate 0
      11-30-2012, 10:55 AM   #8
Mike V8
First Lieutenant
Mike V8's Avatar
United_States
24
Rep
398
Posts

Drives: '09 E92 M3 DCT
Join Date: Sep 2009
Location: So. Cal.

iTrader: (0)

What happened?
__________________
"...it's not about the money and not about the brand of the car, it's about handling,performance and passion......And that, no other car has all together like an M3........when you talk about the most complete car the M is invincible." --Tony Kanaan.
Appreciate 0
      11-30-2012, 10:58 AM   #9
Foodle
Captain
United_States
26
Rep
770
Posts

Drives: 2011.75 E90 M3
Join Date: Aug 2011
Location: PA

iTrader: (0)

Quote:
Originally Posted by ES_TRADER View Post
it's owned by a public corporation that owns hundreds of other dealerships...im not sure if calling a customer service hotline would do any good.
There are people who are in the management chain. Dealership manager. Regional manager. National manager. Just because it's owned by a corporation doesn't mean there is no one to talk to. Get the addresses of the managers in the chain of command and FedEx them each a letter (on your professional letterhead if you have one) about the situation. You will get noticed.

Other options:
- contact service manager
- contact BMW NA
- contact BBB
- write a review on Angie's List (this has worked for me in the past)
Appreciate 0
      11-30-2012, 11:17 AM   #10
MRV99
Major
MRV99's Avatar
United_States
254
Rep
1,067
Posts

Drives: 2017 M3 ZCP / 2017 RRS SC
Join Date: Aug 2012
Location: Naperville

iTrader: (1)

Garage List
2017 BMW M3 ZCP  [0.00]
harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty , you have to go on a date with me" type of harassment.
__________________

17 M3 ZCP -- 2017 Range Rover Sport SC
--RIP--
12 X5 50i Sport -- 11 M3 DCT -- 2011 X5 50i(Lemon) -- 2008 550 Msport -- 2007 x5 4.8 sport -- 2004 545 sport -- 2002 x5 4.4 sport -- 2001 540i Msport 2000 SL500 -- 1997 SL500
Appreciate 0
      11-30-2012, 11:28 AM   #11
S65NAPWR
Lieutenant
United_States
24
Rep
557
Posts

Drives: M3
Join Date: Feb 2012
Location: Tri-State

iTrader: (0)

Quote:
Originally Posted by Rshane
Only option at this point are ninjas.
agree. a couple shurikens to the head should the trick

or saber battle royale

__________________
Appreciate 0
      11-30-2012, 11:30 AM   #12
Ghetto2315
Colonel
United_States
830
Rep
2,352
Posts

Drives: 16' BMW i8
Join Date: Feb 2012
Location: The REAL Jersey Shore

iTrader: (1)

Garage List
I'm not on the forums for a few days and I miss this? What happened!?!?!
Appreciate 0
      11-30-2012, 11:43 AM   #13
W///
Lieutenant General
W///'s Avatar
7436
Rep
12,293
Posts

Drives: F82GTS, E36/E92M3, Z4M
Join Date: Sep 2011
Location: SC

iTrader: (13)

Do tell
__________________
Current:
16 F82 M4 GTS, Black Sapphire/Black, DCT
08 E92 M3, Sparkling Graphite/Bamboo Beige, 6MT
07 E85 Z4M Roadster, Alpine White/Red, 6MT
99 E36 M3, Techno Violet/Dove Grey, 6MT
Appreciate 0
      11-30-2012, 11:48 AM   #14
rjd598
Banned
United_States
1770
Rep
6,696
Posts

Drives: F30 340i
Join Date: Jan 2009
Location: San Diego,CA

iTrader: (2)

Garage List
2016 BMW 340i  [0.00]
Battle royale!
Appreciate 0
      11-30-2012, 12:21 PM   #15
US///M3
Banned
98
Rep
1,265
Posts

Drives: 1973 Jensen Interceptor
Join Date: Oct 2011
Location: Shanghai, People's Republic of China

iTrader: (0)

Quote:
Originally Posted by MRV99 View Post
harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty , you have to go on a date with me" type of harassment.
Appreciate 0
      11-30-2012, 12:37 PM   #16
Kwando
Major
Kwando's Avatar
Canada
431
Rep
1,428
Posts

Drives: 2018 340i xDrive
Join Date: Jan 2011
Location: London, Ontario, Canada

iTrader: (1)

Challenge SA to a duel.
Appreciate 0
      11-30-2012, 01:11 PM   #17
The Avi
Boosted Jew
The Avi's Avatar
4
Rep
38
Posts

Drives: 2008 Interlagos Blue M3
Join Date: Jun 2008
Location: San Francisco, CA

iTrader: (1)

Threaten the GM that you will leave a nasty Yelp review. I work at a dealership and my GM takes Yelp very seriously. It is worth a shot
__________________
2008 Interlagos Blue E92 M3, 6MT, carbon fiber roof/trim, Meagan Racing Exhaust, Active short shifter, Active crank pulley, Active software, Red RPI Scoops
Appreciate 0
      11-30-2012, 01:39 PM   #18
JRV
Captain
United_States
119
Rep
922
Posts

Drives: 2011.75 AWE90M3
Join Date: Aug 2008
Location: CT

iTrader: (1)

omg plz tell us already
__________________
'11 Black/Black GLK350 (Wife)
'19 Black RAM 1500 Big Horn Night Package
'11 Loaded AW Fox Red/Black/Black Carbon Leather ZCP E90 M3 (Halloween Delivery)
Appreciate 0
      11-30-2012, 02:12 PM   #19
ES_TRADER
Colonel
343
Rep
2,928
Posts

Drives: 328i, 335i, M3, 535i, X5, 36M
Join Date: Oct 2010
Location: OC

iTrader: (3)

Garage List
2014 Ford Raptor  [0.00]
2012 328i E92  [10.00]
2013 X5  [0.00]
2013 335i F30  [8.00]
1990 Toyota Previa  [0.00]
1997 E36 M3  [10.00]
2011 E92 M3  [0.00]
2011 535i  [0.00]
Quote:
Originally Posted by Team Plutonium View Post
Lets hear the story.

Also, request a meeting with the Service Manager.
Service manager might be in on it too. I brought this to his attention and he came down on the SA who informed me that my email was blocked. that SA who told me basically said the service manager chewed him out for telling me "we" blocked his email. this is getting deeper down the rabbit hole...
Appreciate 0
      11-30-2012, 02:40 PM   #20
GIdriver
Major
GIdriver's Avatar
United_States
68
Rep
1,359
Posts

Drives: 2014 E63 AMG-S
Join Date: Dec 2010
Location: Somewhere in Time

iTrader: (0)

Quote:
Originally Posted by Rshane View Post
Only option at this point are ninjas.


Quote:
Originally Posted by Team Plutonium View Post
Tell us the f@cking story already!
+1
__________________
2014 E63 AMG-S
2012 C63 AMG (P31) - gone
2011 E90 M3 FBO - gone
Appreciate 0
      11-30-2012, 02:43 PM   #21
Foodle
Captain
United_States
26
Rep
770
Posts

Drives: 2011.75 E90 M3
Join Date: Aug 2011
Location: PA

iTrader: (0)

Quote:
Originally Posted by Team Plutonium View Post
Tell us the f@cking story already!


... reluctance to tell story increases my suspicion that you might be in the wrong ...
Appreciate 0
      11-30-2012, 02:49 PM   #22
m3an
Banned
m3an's Avatar
39
Rep
1,590
Posts

Drives: M3
Join Date: Oct 2010
Location: South Florida

iTrader: (2)

how come no one gets amused that grown men come on here daily asking "what to do" scenarios. Man up OP, figure it out!
Appreciate 0
Closed Thread

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 03:24 PM.




m3post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST