Lux Angel Eyes bulb died

surlynkid · 08-31-2014, 07:57 PM

I installed the H8 V3 about 18 months ago. The driver bulb just burned out. Is this a normal life expectancy or a fluke? These LED bulbs ought to last a lot longer than 18 months. BNot sure whether to just get a pair and wait for the other to die or try to get a single one if it was a fluke. Lux has no phone listed. I don't need the adjustability of the V4 for more $$. The V3 looked great. Are the V3 still available. What Kelvin rating were they? Thx.

Devant · 08-31-2014, 08:16 PM

When I asked LUX they said approx 2 years for V3.

surlynkid · 08-31-2014, 10:20 PM

1 year warranty on something only supposed to last 2 years is a very odd ratio.

Devant · 09-01-2014, 12:28 AM

tinman831 · 09-01-2014, 02:36 AM

Quote:

Originally Posted by Devant

When I asked LUX they said approx 2 years for V3.

I'd be pretty disappointed if they lasted only two years. Especially at their price point. I've had mine for about a year so far and they seem to be holding up Ok.

Devant · 09-01-2014, 02:38 AM

Quote:

Originally Posted by tinman831

I'd be pretty disappointed if they lasted only two years. Especially at their price point. I've had mine for about a year so far and they seem to be holding up Ok.

They're email was deliberately vague.

spdy330 · 09-01-2014, 12:59 PM

One of mine failed just a month or two out of warranty and the car had around 6000 miles on it. I was pretty disappointed that I had to shell out another $45.00 to get the power supply replaced. For the price I agree it should last more than 6000 miles.

The LED's were not the issue in my situation it was the power supply as noted above.

surlynkid · 09-01-2014, 01:22 PM

^ you just had to ship it back, pay $45 and it was repaired and shipped back?

e92zero · 09-01-2014, 02:01 PM

As the posters above said it's the power supply and not the LEDs. Mine went out after 2.5 yrs and I upgraded to the V4. I kept the broken V3 though. I have actually tested the broken V3 by cutting out the power supply and just directly run it to the plug and coded up the car to supply a lower voltage to the AE. That seem to work perfectly fine. I am using the V4 now but if that goes out, I will most likely just used my 'hacked' V3. You might want to look into that and see.

LuxAngelEyes · 09-01-2014, 07:19 PM

Quote:

Originally Posted by surlynkid

I installed the H8 V3 about 18 months ago. The driver bulb just burned out. Is this a normal life expectancy or a fluke? These LED bulbs ought to last a lot longer than 18 months. BNot sure whether to just get a pair and wait for the other to die or try to get a single one if it was a fluke. Lux has no phone listed. I don't need the adjustability of the V4 for more $$. The V3 looked great. Are the V3 still available. What Kelvin rating were they? Thx.

I received your PM and i will respond to it right now for you. these would be past our 1-year warranty but as mentioned we can still evaluate this for you and get this repaired for you at a minimal cost. I'll get all the information over to you through PM.

spdy330 · 09-01-2014, 08:32 PM

Quote:

Originally Posted by LuxAngelEyes

Quote:

Originally Posted by surlynkid

I installed the H8 V3 about 18 months ago. The driver bulb just burned out. Is this a normal life expectancy or a fluke? These LED bulbs ought to last a lot longer than 18 months. BNot sure whether to just get a pair and wait for the other to die or try to get a single one if it was a fluke. Lux has no phone listed. I don't need the adjustability of the V4 for more $$. The V3 looked great. Are the V3 still available. What Kelvin rating were they? Thx.

I received your PM and i will respond to it right now for you. these would be past our 1-year warranty but as mentioned we can still evaluate this for you and get this repaired for you at a minimal cost. I'll get all the information over to you through PM.

Wish mine were evaluated, great product as for color and brightness but should have lasted me more than 6000 miles and 14 months.

Can we purchase spare power supplies from you so we can install ourselves if they should fail again?

Rowan · 09-02-2014, 05:43 AM

Quote:

Originally Posted by LuxAngelEyes

I received your PM and i will respond to it right now for you. these would be past our 1-year warranty but as mentioned we can still evaluate this for you and get this repaired for you at a minimal cost. I'll get all the information over to you through PM.

How come the warranty is only for a year? For consumers living out of America, shipping and returns work out to more than the actual cost of the lights

surlynkid · 09-02-2014, 07:16 AM

Quote:

Originally Posted by LuxAngelEyes

I received your PM and i will respond to it right now for you. these would be past our 1-year warranty but as mentioned we can still evaluate this for you and get this repaired for you at a minimal cost. I'll get all the information over to you through PM.

Thanks for the prompt response.

LuxAngelEyes · 09-02-2014, 11:34 AM

Quote:

Originally Posted by Rowan

How come the warranty is only for a year? For consumers living out of America, shipping and returns work out to more than the actual cost of the lights

For customers outside the USA we already have a different way of handling warranty issues to avoid additional shipping and time.

dj_dub · 09-03-2014, 03:38 PM

Only 2-years at that price point? lol I'm good...

GTB/ZR-1 · 11-16-2014, 10:01 AM

Bringing this back up...

Does this manifest in the form of the daytime lamp burning out & throwing an error? My driver's side is out, but the main bulb is still working.

ortho281 · 12-26-2014, 09:58 AM

Mine also burned out on one side after about a year. Since mine is now a dedicated track car, I decided to switch back to the OEM bulbs.

masamune · 12-31-2014, 11:31 AM

I had one burn out as well (also in the 18 month timeframe) and was annoyed that such an expensive product was already dead. So I chanced it and bought 2 bulbs off ebay for about $19. I can tell a slight difference but not enough to warrant $210+. If it dies after 3 months, oh well. I won't be upset due to the minimal cost. I know others have concerns with the China LEDs, but so far so good.

marksae · 12-31-2014, 12:00 PM

I've had my V3's for 3 years and almost 20k miles now. We'll see how much longer mine lasts. I'm not sure if I'd be willing to fork out that much again for replacements should the time come to replace them.

SilentAttack · 02-18-2015, 03:23 AM

Mine burned out last week. I have about 1.5 years and around 7,000 miles. I was hoping for a more reliable product for the price. Maybe I can send it in for repair.

Amirsm3 · 02-18-2015, 08:58 AM

Quote:

Originally Posted by SilentAttack

Mine burned out last week. I have about 1.5 years and around 7,000 miles. I was hoping for a more reliable product for the price. Maybe I can send it in for repair.

They seem to be really helpful with repairs / warranty work. Shoot 'em a PM!

LuxAngelEyes · 02-23-2015, 09:31 AM

Quote:

Originally Posted by SilentAttack

Mine burned out last week. I have about 1.5 years and around 7,000 miles. I was hoping for a more reliable product for the price. Maybe I can send it in for repair.

Did you ever send us a message. We can always repair something even if its past the warranty period.

08-31-2014, 07:57 PM	#1
surlynkid Major 115 Rep 1,470 Posts Drives: 2013 E92 M3 Join Date: Apr 2012 Location: League City, TX iTrader: (1) Garage List 2010 Porsche GT3 [0.00] 1988 Toyota 4Runner [0.00] 1995 Toyota T-100 4x4 [0.00] 2013 BMW M3 [0.00]	I installed the H8 V3 about 18 months ago. The driver bulb just burned out. Is this a normal life expectancy or a fluke? These LED bulbs ought to last a lot longer than 18 months. BNot sure whether to just get a pair and wait for the other to die or try to get a single one if it was a fluke. Lux has no phone listed. I don't need the adjustability of the V4 for more $$. The V3 looked great. Are the V3 still available. What Kelvin rating were they? Thx. __________________ Stoptech 380mm/355mm \| PFC08 / Pagid RS-29 \| Akrapovic EVO - CF tips \| Benvo Tune \| MS UDP \| AA air filter \| MCS 2-way with 700/1000lb springs \| Solid bushings and adjustable links \| RD front swaybar \| Apex EC-7 18x10 square 275/35-18 NT01 \| Turner Race Studs \| GT4 Brake Cooling \| GT4 Power Steering Cooling \| Alekshop Oil Cooler \| Performance Steering Wheel \| \| CF Spoiler \| Varis System 1 Full CF Diffuser \| Extended Paddle Shifters \| Schroth Quick Fit Pro \| Turner Steering Rack Stops \| Vorshlag Camber Plates
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08-31-2014, 08:16 PM	#2
Devant Banned 9 Rep 104 Posts Drives: '11 M3 Join Date: Aug 2014 Location: NYC iTrader: (0)	When I asked LUX they said approx 2 years for V3.
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08-31-2014, 10:20 PM	#3
surlynkid Major 115 Rep 1,470 Posts Drives: 2013 E92 M3 Join Date: Apr 2012 Location: League City, TX iTrader: (1) Garage List 2010 Porsche GT3 [0.00] 1988 Toyota 4Runner [0.00] 1995 Toyota T-100 4x4 [0.00] 2013 BMW M3 [0.00]	1 year warranty on something only supposed to last 2 years is a very odd ratio. __________________ Stoptech 380mm/355mm \| PFC08 / Pagid RS-29 \| Akrapovic EVO - CF tips \| Benvo Tune \| MS UDP \| AA air filter \| MCS 2-way with 700/1000lb springs \| Solid bushings and adjustable links \| RD front swaybar \| Apex EC-7 18x10 square 275/35-18 NT01 \| Turner Race Studs \| GT4 Brake Cooling \| GT4 Power Steering Cooling \| Alekshop Oil Cooler \| Performance Steering Wheel \| \| CF Spoiler \| Varis System 1 Full CF Diffuser \| Extended Paddle Shifters \| Schroth Quick Fit Pro \| Turner Steering Rack Stops \| Vorshlag Camber Plates
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09-01-2014, 12:28 AM	#4
Devant Banned 9 Rep 104 Posts Drives: '11 M3 Join Date: Aug 2014 Location: NYC iTrader: (0)
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09-01-2014, 12:59 PM	#7
spdy330 Major General 530 Rep 6,149 Posts Drives: 05 Tundra, 15 FIT, 17 CRV Join Date: Dec 2009 Location: Chino Hills, CA iTrader: (163)	One of mine failed just a month or two out of warranty and the car had around 6000 miles on it. I was pretty disappointed that I had to shell out another $45.00 to get the power supply replaced. For the price I agree it should last more than 6000 miles. The LED's were not the issue in my situation it was the power supply as noted above. __________________ If you will be purchasing ANY AT&T services online or in store could you mention that you were referred by me? My Employee Referral ID is eo4489. This would be a great help and it costs you nothing, thank you!
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09-01-2014, 01:22 PM	#8
surlynkid Major 115 Rep 1,470 Posts Drives: 2013 E92 M3 Join Date: Apr 2012 Location: League City, TX iTrader: (1) Garage List 2010 Porsche GT3 [0.00] 1988 Toyota 4Runner [0.00] 1995 Toyota T-100 4x4 [0.00] 2013 BMW M3 [0.00]	^ you just had to ship it back, pay $45 and it was repaired and shipped back? __________________ Stoptech 380mm/355mm \| PFC08 / Pagid RS-29 \| Akrapovic EVO - CF tips \| Benvo Tune \| MS UDP \| AA air filter \| MCS 2-way with 700/1000lb springs \| Solid bushings and adjustable links \| RD front swaybar \| Apex EC-7 18x10 square 275/35-18 NT01 \| Turner Race Studs \| GT4 Brake Cooling \| GT4 Power Steering Cooling \| Alekshop Oil Cooler \| Performance Steering Wheel \| \| CF Spoiler \| Varis System 1 Full CF Diffuser \| Extended Paddle Shifters \| Schroth Quick Fit Pro \| Turner Steering Rack Stops \| Vorshlag Camber Plates
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09-01-2014, 02:01 PM	#9
e92zero Captain 212 Rep 875 Posts Drives: 2011 E92 BW Join Date: May 2010 Location: somewhere in US iTrader: (1)	As the posters above said it's the power supply and not the LEDs. Mine went out after 2.5 yrs and I upgraded to the V4. I kept the broken V3 though. I have actually tested the broken V3 by cutting out the power supply and just directly run it to the plug and coded up the car to supply a lower voltage to the AE. That seem to work perfectly fine. I am using the V4 now but if that goes out, I will most likely just used my 'hacked' V3. You might want to look into that and see.
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09-03-2014, 03:38 PM	#15
dj_dub IG: @dj_dub 1803 Rep 1,452 Posts Drives: 2010 BMW E90 M3 - SG/FR 6MT Join Date: Jan 2013 Location: SF Bay Area to Las Vegas iTrader: (4) Garage List 2017 Porsche 991.2 C2S [0.00] 2001 MBZ ML430 [0.00] 2006 BMW E46 M3 Vert [0.00] 2010 BMW E90 M3 [6.00]	Only 2-years at that price point? lol I'm good... __________________ CarboProject CF Plenum \| Dinan CF Intake \| ESS Tune \| RKP X-Pipe \| Akra w/CF Tips \| MFactory CF DS \| CSF Cooling \| AST 5200 \| Hotchkis F/R Sways \| SPL/Ground Control/Fall-Line Arms \| DEFIV Diff Brace \| StudioRSR Rollcage \| 3-piece BBS RT88 \| Michelin PS4S \| Brembos F/R \| Recaro Profi SPG XL \| CAE Ultra Shifter \| Perf Elec Wheel V2 \| BAVSOUND \| GT4 CF Front Lip/Canards/Rear Wing \| Arkym CF Rear Diffuser \| Forcewerkz CF SS \| Varis CF Lower Tray \| Turner Skidplate \| BayOptiks Headlights
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11-16-2014, 10:01 AM	#16
GTB/ZR-1 Lieutenant 21 Rep 542 Posts Drives: Pending... Join Date: Apr 2014 Location: Central, FL iTrader: (17)	Bringing this back up... Does this manifest in the form of the daytime lamp burning out & throwing an error? My driver's side is out, but the main bulb is still working. __________________ * '11 E71 X6 M MCB * '16 Z51 M7 C7 Corvette--SCCA Solo/DE Weapon * '90 Corvette ZR-1 (Fast)
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12-26-2014, 09:58 AM	#17
ortho281 Major 203 Rep 1,164 Posts Drives: 2011 E92 M3 6MT Join Date: Aug 2010 Location: Katy, TX iTrader: (1)	Mine also burned out on one side after about a year. Since mine is now a dedicated track car, I decided to switch back to the OEM bulbs.
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12-31-2014, 11:31 AM	#18
masamune Member 6 Rep 139 Posts Drives: 2011 M3 Join Date: Oct 2009 Location: FL iTrader: (0)	I had one burn out as well (also in the 18 month timeframe) and was annoyed that such an expensive product was already dead. So I chanced it and bought 2 bulbs off ebay for about $19. I can tell a slight difference but not enough to warrant $210+. If it dies after 3 months, oh well. I won't be upset due to the minimal cost. I know others have concerns with the China LEDs, but so far so good. __________________ 2011 Le Mans Blue E93 M3 - ED 6/11/11 - ED Report with pictures Redelivery - 8/1/11
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12-31-2014, 12:00 PM	#19
marksae First Lieutenant 36 Rep 368 Posts Drives: ///M Join Date: Jul 2011 Location: Bay Area iTrader: (6)	I've had my V3's for 3 years and almost 20k miles now. We'll see how much longer mine lasts. I'm not sure if I'd be willing to fork out that much again for replacements should the time come to replace them. __________________ 04 E46 M3 6MT - AW / Cinn 93 FD RX-7 Base Manual - BB / Blk IG: @gearheadtwins
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02-18-2015, 03:23 AM	#20
SilentAttack Lieutenant Colonel 163 Rep 1,790 Posts Drives: 08 E90 Jerez Black 6MT Join Date: Nov 2011 Location: Nashville, TN iTrader: (0)	Mine burned out last week. I have about 1.5 years and around 7,000 miles. I was hoping for a more reliable product for the price. Maybe I can send it in for repair. __________________ Stupid Photobucket
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