BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > General M3 Forum (E90 + E92 + E93)
 
EXXEL Distributions
Post Reply
 
Thread Tools Search this Thread
      12-20-2011, 07:11 PM   #45
GOT M?
Private First Class
GOT M?'s Avatar
18
Rep
110
Posts

Drives: Everything
Join Date: Jul 2011
Location: Florida

iTrader: (0)

Quote:
Originally Posted by mjposner View Post
Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work).

I call service guy and leave message. At lunch I drive car back and the service guy seems genuinely upset. Gets me same loaner (2011 328) and is very apologetic.

he says he will use a different tech.

Dealer is Braman West Palm. I have been a customer for 11 years and they always seem to try hard to please.

I use Jose Ortega....he has always been very helpful.
Appreciate 0
      12-20-2011, 08:09 PM   #46
MDyDinanM
OIF Veteran
MDyDinanM's Avatar
United_States
246
Rep
2,106
Posts

Drives: ///M
Join Date: Oct 2009
Location: East Coast

iTrader: (0)

Garage List
2008 BMW M5  [6.88]
Quote:
Originally Posted by mjposner View Post
Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work).

I call service guy and leave message. At lunch I drive car back and the service guy seems genuinely upset. Gets me same loaner (2011 328) and is very apologetic.

he says he will use a different tech.

Dealer is Braman West Palm. I have been a customer for 11 years and they always seem to try hard to please.
the mystery continues....
Appreciate 0
      12-20-2011, 08:23 PM   #47
cmk227
Major
cmk227's Avatar
United_States
120
Rep
1,379
Posts

Drives: Goal: Another ///M
Join Date: Nov 2009
Location: Garland, TX & Northern England

iTrader: (2)

Quote:
Originally Posted by mjposner View Post
Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work).

I call service guy and leave message. At lunch I drive car back and the service guy seems genuinely upset. Gets me same loaner (2011 328) and is very apologetic.

he says he will use a different tech.

Dealer is Braman West Palm. I have been a customer for 11 years and they always seem to try hard to please.
And this problem was not there before you drop it? It sounds like they tried drifting with your car. I wonder if a good YouTube will be up soon.

Does not sound good at all. I would be very concerned.
__________________

14 Lexus GX460 & 14 Lexus ES300H
14 BMW 528d Touring Estate - UK
Previous M's: 11 BMW M3 JZB ZCP 6MT, 02 BMW M3 Conv 6MT & 02 BMW M3 Coupe 6MT
Appreciate 0
      12-20-2011, 08:25 PM   #48
THE TECH
BimmerPost Supporting Vendor
THE TECH's Avatar
307
Rep
13,093
Posts


Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

iTrader: (45)

Garage List
Wow...you are getting screwed. No dealer does all that unless they screwed up major. They knew it was messed up when they gave it back to you.
Appreciate 0
      12-20-2011, 08:59 PM   #49
taleof2bricks
Private First Class
7
Rep
104
Posts

Drives: 2008 M3 Sedan
Join Date: Apr 2011
Location: Surf City, CA

iTrader: (0)

Quote:
Originally Posted by mjposner View Post
Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work)..
You noticed a problem that wasn't there before and still drove away?

Good luck, regardless of what happened.
Appreciate 0
      12-20-2011, 10:01 PM   #50
immiketoo
Colonel
immiketoo's Avatar
297
Rep
2,874
Posts

Drives: Smoothly
Join Date: Apr 2009
Location: Chicago Burbs

iTrader: (0)

Uh oh. Somebody done goofed. You and the dealer both in this case. I'll let my dealer detail my car. They have guys who are really good, and I'm friends with the GM and service director so nobody fucks with my car.
__________________

Quote:
Originally Posted by double eagle View Post
Thickness feels good to me and my hands aren't that big.
Appreciate 0
      12-21-2011, 05:07 AM   #51
Bubbles
Brigadier General
Bubbles's Avatar
Cayman Islands
2752
Rep
4,445
Posts

Drives: Green Bastard
Join Date: Jun 2007
Location: Bishop Bend

iTrader: (3)

Quote:
Originally Posted by mjposner View Post

Dealer is Braman West Palm.

Say no more. Best of luck, I drive 50 miles to another service provider to avoid that place.
__________________
Appreciate 0
      12-21-2011, 06:13 AM   #52
mjposner
Brigadier General
mjposner's Avatar
895
Rep
3,071
Posts

Drives: 2020 Z4 40i
Join Date: Mar 2011
Location: Southwest Florida

iTrader: (3)

Its Rod Ortega...

In years past I would have agreed about Braman but I have had nothing but positive results in the last few years, first at Braman Audi (where Rod Ortega was a service rep), then at Braman BMW.

I missed the little warning in the upper right corner of the dash until I was a mile from the dealership and already late for work. When I got to work and turned the car of I got a larger warning and discovered the edc failure.

"And this problem was not there before you drop it?" Yes, I brought the car in for regular service and the dct software recall and left with the problem. I had the rear brakes done and I suspect that there is a connection.

Hopefully I'll know more today.
__________________
Previous BMW: 16 M4, 13 M6; 14 M235i, 12 BMW M3; 11 BMW M3; 08 BMW M3; 08 BMW Z4M; 04 X3; 02 M3 Convertible; 02 M3; 00 M Roadster; 94 325 convertible; 92 325i Convertible; and 85 635csi

My Car Photo Blog: http://carfisheye.blogspot.com/
Appreciate 0
      12-21-2011, 08:12 AM   #53
immiketoo
Colonel
immiketoo's Avatar
297
Rep
2,874
Posts

Drives: Smoothly
Join Date: Apr 2009
Location: Chicago Burbs

iTrader: (0)

Quote:
Originally Posted by SehrSchnell View Post
Is it Patrick? I love those guys! The service director is amazing!!!

OP: sorry for the thread jack. Good luck!
No, Laurel. I've heard good things about Patrick, but Laurel is the shit.
__________________

Quote:
Originally Posted by double eagle View Post
Thickness feels good to me and my hands aren't that big.
Appreciate 0
      12-21-2011, 11:56 AM   #54
rantarM3
Captain
205
Rep
729
Posts

Drives: E90 M3
Join Date: Aug 2011
Location: Florida

iTrader: (3)

Quote:
Originally Posted by Bubbles View Post
Say no more. Best of luck, I drive 50 miles to another service provider to avoid that place.
Could you tell us where you go?
Appreciate 0
      12-21-2011, 12:37 PM   #55
MUFCbmwbear
Major
MUFCbmwbear's Avatar
United_States
662
Rep
1,191
Posts

Drives: 24 M2 & 20 M340xi
Join Date: Nov 2008
Location: Chicago/Milwaukee

iTrader: (0)

Laurel rules! OP best of Luck. From what I have heard of Braman, I have family in Delray, you might wanna trade that car in.

Quote:
Originally Posted by immiketoo View Post
No, Laurel. I've heard good things about Patrick, but Laurel is the shit.
__________________
20 M340xi White Mocha
17 340i/M235i/E92 M3/135i All 6spd
Chicago-Lake County-Milwaukee-Shorewood
Appreciate 0
      12-21-2011, 09:39 PM   #56
Race_Doc11
Lieutenant Colonel
Race_Doc11's Avatar
446
Rep
1,626
Posts

Drives: 2023 G82 M4
Join Date: Jan 2008
Location: USA

iTrader: (1)

Garage List
2023 BMW G82 M4  [0.00]
2018 F80 M3  [10.00]
2013 Audi RS5 (Sold)  [10.00]
2008 E93 M3 (Sold)  [10.00]
and why is that?....never trust the dealer something is fishy....
Quote:
Originally Posted by mjposner View Post
........ They installed new shift knob for free .............
Appreciate 0
      12-21-2011, 11:12 PM   #57
MattE92
Private First Class
15
Rep
137
Posts

Drives: 2012 E92 M3
Join Date: Aug 2011
Location: New York

iTrader: (0)

Quote:
Originally Posted by donovan View Post
I take a photo of the mileage with my phone every time I hand my keys to someone other than my wife.
brilliant!!
Appreciate 0
      12-22-2011, 04:54 AM   #58
mjposner
Brigadier General
mjposner's Avatar
895
Rep
3,071
Posts

Drives: 2020 Z4 40i
Join Date: Mar 2011
Location: Southwest Florida

iTrader: (3)

So at 4:00 p.m. yesterday the Service Rep calls and says the part they need to fix my car has arrived and is being installed and he will call me tomorrow.

I am hopeful the car will be done today. I have tomorrow off so even if I have to wait till Friday it is okay, but I'll be pissed if it goes over another week-end. I even have a Christmas present for the car and if she isn;t here Sunday morning to enjoy, I'll be sad.
__________________
Previous BMW: 16 M4, 13 M6; 14 M235i, 12 BMW M3; 11 BMW M3; 08 BMW M3; 08 BMW Z4M; 04 X3; 02 M3 Convertible; 02 M3; 00 M Roadster; 94 325 convertible; 92 325i Convertible; and 85 635csi

My Car Photo Blog: http://carfisheye.blogspot.com/
Appreciate 0
      12-22-2011, 08:19 AM   #59
THE TECH
BimmerPost Supporting Vendor
THE TECH's Avatar
307
Rep
13,093
Posts


Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

iTrader: (45)

Garage List
The mystery continues.
Appreciate 0
      12-22-2011, 09:22 AM   #60
mkoesel
Moderator
United_States
7506
Rep
19,370
Posts

Drives: No BMW for now
Join Date: Jun 2006
Location: Canton, MI

iTrader: (1)

Quote:
Originally Posted by mjposner View Post
My wife called me today at 5 and said my car was just great fun (since Thursday) but that she would not return with the car because she did not want to just have it washed but detailed, and that I could expect her home tomorrow morning. Seems awfully weird...

thoughts?
I've edited a little bit for you. Point made?
Appreciate 0
      12-22-2011, 10:26 AM   #61
Grail05
Putcha ang ganda...
Grail05's Avatar
United_States
279
Rep
5,441
Posts

Drives: 17 F82 M4
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

iTrader: (10)

WOW.... they sure fawked your car up.... Im pretty sure they tried to hide whatever they can... this is weird never heard of not releasing the car... I have sent mine for service for 2 years and everytime i say no WASH or detail... i do that myself. They cannot hold the car cause they need to detail it.> WTF...

and WTF they would install a new shift knob for free... they are probably just bullshitting you... HEY SORRY I FAWKED UP YOUR CAR HERES A FREE KNOB"... lol
__________________
Appreciate 0
      12-22-2011, 01:19 PM   #62
mjposner
Brigadier General
mjposner's Avatar
895
Rep
3,071
Posts

Drives: 2020 Z4 40i
Join Date: Mar 2011
Location: Southwest Florida

iTrader: (3)

Sean05, said: WTF they would install a new shift knob for free... they are probably just bullshitting you... HEY SORRY I FAWKED UP YOUR CAR HERES A FREE KNOB"... lol

No, when I came in two weeks ago for my first service I told them about the knob and they agreed to fix without any issues. Just had to order the part. When I first picked up car on Tuesday, the new knob was already installed.
__________________
Previous BMW: 16 M4, 13 M6; 14 M235i, 12 BMW M3; 11 BMW M3; 08 BMW M3; 08 BMW Z4M; 04 X3; 02 M3 Convertible; 02 M3; 00 M Roadster; 94 325 convertible; 92 325i Convertible; and 85 635csi

My Car Photo Blog: http://carfisheye.blogspot.com/
Appreciate 0
      12-22-2011, 06:29 PM   #63
mjposner
Brigadier General
mjposner's Avatar
895
Rep
3,071
Posts

Drives: 2020 Z4 40i
Join Date: Mar 2011
Location: Southwest Florida

iTrader: (3)

At 4:00 my service rep call and says they need to install another control module, it has ben ordered and is in his words, "being airlifted in." Says it does not look like the car will be ready tomorrow either.. What a bah humbug Christmas.

Guess I'll just have to drive my other car this week-end:

__________________
Previous BMW: 16 M4, 13 M6; 14 M235i, 12 BMW M3; 11 BMW M3; 08 BMW M3; 08 BMW Z4M; 04 X3; 02 M3 Convertible; 02 M3; 00 M Roadster; 94 325 convertible; 92 325i Convertible; and 85 635csi

My Car Photo Blog: http://carfisheye.blogspot.com/
Appreciate 0
      12-22-2011, 06:46 PM   #64
Eau Rouge
Major
Eau Rouge's Avatar
United_States
140
Rep
1,242
Posts

Drives: 2012 E92 M3
Join Date: Jul 2008
Location: Florida's Emerald Coast

iTrader: (0)

Garage List
2012 BMW E92 M3  [9.00]
Quote:
Originally Posted by mjposner View Post
My service rep called me today at 5 and said my car was just finished for service (since Thursday) but that he would not release the car because he did not want to just have it washed but detailed, and that I could pick it up tomorrow morning. Seems awfully weird...

thoughts?
The excuse you were given is not worth spit, IMO. Check your car out well before leaving the center.

My Rule #1 for my cars being serviced at any BMW center: Have CA place the following on the work order: "*****UNDER NO CIRCUMSTANCES IS THIS VEHICLE TO GO TO THE DETAIL SHOP!****"
__________________
Appreciate 0
      12-23-2011, 09:47 AM   #65
Moxie
Lieutenant Colonel
Moxie's Avatar
United_States
67
Rep
1,895
Posts

Drives: AW 328d Touring/SG 335d
Join Date: Jul 2009
Location: North Carolina

iTrader: (12)

Quote:
Originally Posted by mjposner View Post
At 4:00 my service rep call and says they need to install another control module, it has ben ordered and is in his words, "being airlifted in." Says it does not look like the car will be ready tomorrow either.. What a bah humbug Christmas.

Guess I'll just have to drive my other car this week
Haven't seen a Corvair in Years - Reminds me of Ralph Nader
Appreciate 0
      12-23-2011, 10:49 AM   #66
Gkap
BMF Movement
Gkap's Avatar
Canada
51
Rep
3,024
Posts

Drives: Women Crazy
Join Date: Jul 2010
Location: GTA

iTrader: (1)

Either your car is fine or something happend. You would be suprised how many
cars get damaged during transit etc and the dealer doesnt have to report it if its
under 30% (if I recall correctly). Also as others have mentioned I would
never let the dealer wash or "detail" my car, 99% of the time they will do a hack job
with a buffer and either leave holograms, swirls or scratches. If I was in your
shoes I would head straight to the dealer to see whats going on. Just my 2cents.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 03:26 AM.




m3post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST