Service Advisor Socal/LA/OC/Long Beach

maxd23 · 02-25-2015, 08:59 PM

So I've searched multiple times and have seen posts for Norcal/Eastbay SA recommendations, but I haven't seen one yet for Socal.

Anyone recommend a good service advisor down here in LA/OC/Long Beach? I am in Long Beach so somewhere close would be nice though I wouldn't mind a short trip for a quality SA. Thanks in advance!

Chhr · 02-25-2015, 09:31 PM

Do not go to Long Beach for any services. Their service advisor are incompetent, mainly Jon Lewis. The service is twine and the quality of work is shoddy.

If you don't mind the drive. Head to BMW New Century in Alhambra. Pretty to notch service from a service advisor named Eric

ijnoj09 · 02-25-2015, 10:02 PM

Hit up Charlie Kim at Mckenna BMW in norwalk. Only SA I trust with my M3. Very Mod friendly staff at mckenna as a lot of their techs including Charlie are car guys.

aus · 02-25-2015, 10:12 PM

Been going to Long Beach for almost 10 years for 4 BMW's and it's been good. I try to get Tom Miller if I can. There's also Vietnamese dude who's been cool there too. Tom got me a new battery 3.5 yrs into my warranty because it wasn't holding a charge. He knows I have an Akra EVO, suspension and BBK, and it's never been a problem.
But I'm an informed consumer and generally tell them what's up with the car

SeanE92 · 02-26-2015, 01:28 AM

Quote:

Originally Posted by maxd23

So I've searched multiple times and have seen posts for Norcal/Eastbay SA recommendations, but I haven't seen one yet for Socal.

Anyone recommend a good service advisor down here in LA/OC/Long Beach? I am in Long Beach so somewhere close would be nice though I wouldn't mind a short trip for a quality SA. Thanks in advance!

+1 for @Charlie@McKenna

jjzheng115 · 02-26-2015, 10:30 AM

James Chiu at New Century BMW in Alhambra is awesome Service advisor too. I always bring my car to him and he schedules you in with technicians he knows that are mod friendly.

Charlie@McKennaBMWService · 02-26-2015, 01:00 PM

Quote:

Originally Posted by maxd23

Anyone recommend a good service advisor down here in LA/OC/Long Beach? I am in Long Beach so somewhere close would be nice though I wouldn't mind a short trip for a quality SA. Thanks in advance!

Look no further

my335i · 02-26-2015, 01:27 PM

Quote:

Originally Posted by SeanE92

+1 for @Charlie@McKenna

+2

aus · 02-26-2015, 06:18 PM

Is McKenna giving loaners yet if you bought the car there?
Years ago, service wanted me to rent a car even though I bought the car there.
Never set foot in there since.
.

my335i · 02-26-2015, 06:41 PM

McKenna does loaner vehicles...

Charlie@McKennaBMWService · 03-03-2015, 03:13 PM

Quote:

Originally Posted by aus

Is McKenna giving loaners yet if you bought the car there?
Years ago, service wanted me to rent a car even though I bought the car there.
Never set foot in there since.
.

Do apologize for that inconvenient experience man, please understand that sometimes in extreme cases we run out of vehicles and during those times we opt to use Enterprise as a back up, but rest assured we take care of the bill. Enterprise does a good job at catering to our clientele and stock "sporty" vehicles too such as Mustangs, Challengers, Camaros, etc...

aus · 03-03-2015, 04:28 PM

Quote:

Originally Posted by Charlie@McKennaBMWService

Do apologize for that inconvenient experience man, please understand that sometimes in extreme cases we run out of vehicles and during those times we opt to use Enterprise as a back up, but rest assured we take care of the bill. Enterprise does a good job at catering to our clientele and stock "sporty" vehicles too such as Mustangs, Challengers, Camaros, etc...

Good to know. It was a few years ago and the rental definitely wasn't covered. It was around $45/day.

.

Charlie@McKennaBMWService · 03-03-2015, 04:33 PM

Quote:

Originally Posted by aus

Good to know. It was a few years ago and the rental definitely wasn't covered. It was around $45/day.

.

Yeah man definitely come see me when your vehicle is due for service, I'll take care of ya!

Gil@McKennaPerformance · 03-05-2015, 05:57 PM

Quote:

Originally Posted by SeanE92

+1 for @Charlie@McKenna

Charlie is the man

02-25-2015, 08:59 PM	#1
maxd23 Private First Class 32 Rep 111 Posts Drives: Mk 7.5 GTI Audi R8 Join Date: May 2014 Location: Long Beach iTrader: (0)	Service Advisor Socal/LA/OC/Long Beach So I've searched multiple times and have seen posts for Norcal/Eastbay SA recommendations, but I haven't seen one yet for Socal. Anyone recommend a good service advisor down here in LA/OC/Long Beach? I am in Long Beach so somewhere close would be nice though I wouldn't mind a short trip for a quality SA. Thanks in advance!
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02-25-2015, 09:31 PM	#2
Chhr Private 18 Rep 97 Posts Drives: 2018 F80 M3 ZCP Join Date: Oct 2013 Location: 626 iTrader: (1)	Do not go to Long Beach for any services. Their service advisor are incompetent, mainly Jon Lewis. The service is twine and the quality of work is shoddy. If you don't mind the drive. Head to BMW New Century in Alhambra. Pretty to notch service from a service advisor named Eric
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02-25-2015, 10:02 PM	#3
ijnoj09 modjunkie 64 Rep 272 Posts Drives: 2011 e90 M3 Join Date: Mar 2011 Location: SoCal 909/626 iTrader: (7)	Hit up Charlie Kim at Mckenna BMW in norwalk. Only SA I trust with my M3. Very Mod friendly staff at mckenna as a lot of their techs including Charlie are car guys. __________________ Instagram: @jonji_pas
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02-25-2015, 10:12 PM	#4
aus Major General 890 Rep 9,032 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	Been going to Long Beach for almost 10 years for 4 BMW's and it's been good. I try to get Tom Miller if I can. There's also Vietnamese dude who's been cool there too. Tom got me a new battery 3.5 yrs into my warranty because it wasn't holding a charge. He knows I have an Akra EVO, suspension and BBK, and it's never been a problem. But I'm an informed consumer and generally tell them what's up with the car Last edited by aus; 02-26-2015 at 06:16 PM..
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02-26-2015, 10:30 AM	#6
jjzheng115 Just Another Car Guy 40 Rep 123 Posts Drives: M3 e92 X6M F86 Join Date: Sep 2014 Location: Los Angeles, California iTrader: (1)	James Chiu at New Century BMW in Alhambra is awesome Service advisor too. I always bring my car to him and he schedules you in with technicians he knows that are mod friendly. __________________ Instagram: jffryzhng TE37SL Black Edition, Akrapovic GT4 Titanium Exhaust, BPM Stage-II, Exotics Tuning CF Lip & Side Skirts, BMW Performance Spoiler, Macht-Schnell pulleys, wheel spacers, stage 2 intake, JRZ RS Two Coilovers, LUX V5 Adjustable Angel Eyes
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02-26-2015, 06:18 PM	#9
aus Major General 890 Rep 9,032 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	Is McKenna giving loaners yet if you bought the car there? Years ago, service wanted me to rent a car even though I bought the car there. Never set foot in there since. . __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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02-26-2015, 06:41 PM	#10
my335i Captain 90 Rep 901 Posts Drives: f80 m3 Join Date: Jul 2009 Location: so cal iTrader: (11)	McKenna does loaner vehicles...
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