|
|
05-15-2009, 04:46 PM | #1 |
Major General
152
Rep 5,124
Posts |
HELP: Where is the USB hub?
Gents,
Alright, this is crazy...my m3 has been in the shop for two days now. It was diagnosed with a faulty USB hub last week when I had it in for a map update. The dealer ordered the part, and I took it back on Wednesday to have the USB hub replaced. I got a call from the tech on Wednesday night that he couldn't figure out where the USB hub was located. He checked the install instructions (which say it is in the driver's side footwell inlay), but could not locate it. He ended up searching the trunk, and beneath both seats...still no luck. Apparently he put in a request for information from BMW, but they all have their heads in their butts, so nobody is responding (either that or the dealer is feeding me a line of BS, but I don't really get that feeling). He searched underneath the rear seats and the center console today. Basically, the interior of my car is totally taken apart searching for this dumb little USB hub. Does somebody have an actual picture of the USB hub? I am not talking about the USB port. I'm talking about the part #1 in the diagram. It is enclosed in the bracket somewhere in the car. I have already looked on e90post.com, and I saw that one person mentioned that it is behind the radio. I'm hoping somebody here can lead me to the answer, as the search that I have conducted has not yielded any results. I've worked with this dealership before, and their staff is competent...so I don't think that is a factor here. The department's SA Team Leader has been working on this himself, but he and everybody else is just scratching their head in confusion... I've also seen the USB retrofit instructions posted by BMW, but the USB hub is not in the drivers footwell inlay as it says, so no need to mention that as a reference. Thanks for the help!!
__________________
|
05-16-2009, 05:35 AM | #3 | |
Major General
152
Rep 5,124
Posts |
Quote:
Appreciate the help!
__________________
|
|
Appreciate
0
|
05-16-2009, 10:42 AM | #4 | ||
Lieutenant General
2285
Rep 12,999
Posts |
Quote:
One of the components of the MULF-Hi is the USB hub: Quote:
In the USA it seems that the USB hub is always part of the MULF-Hi in the 3-Series. The technician should have known this by just doing a seach for USB hub in his BMWTIS.com site. |
||
Appreciate
0
|
05-16-2009, 03:10 PM | #5 | |
Major General
152
Rep 5,124
Posts |
Quote:
__________________
|
|
Appreciate
0
|
05-16-2009, 04:04 PM | #6 | |
Lieutenant General
2285
Rep 12,999
Posts |
Quote:
Just let them do what they need and don't try to "help" them... it seems that you are "confusing" them with technical facts. |
|
Appreciate
0
|
05-17-2009, 07:50 AM | #7 | |
Major General
152
Rep 5,124
Posts |
Quote:
Why are these things so difficult for BMW? Shouldn't there be a Bible-like reference material for SAs?
__________________
|
|
Appreciate
0
|
05-17-2009, 09:08 AM | #8 | |
Lieutenant General
2285
Rep 12,999
Posts |
Quote:
That's their job and not mine, he said. I just stood up and left that dealership right there. Techs or SA don't want to be called monkeys, but then they behave and act like monkeys. They do have all the access that they need and want to OEM technical bulletins, service documents, installation procedures -with pictures like coloring books!!- and still they don't want to use them. It is kind of late for a tech to waste virtually a whole day of troubleshooting looking for a part and its location that he doesn't even know what the correct nomenclature is. MY2009 cars has been out since Oct/Nov with the new iDrive/CIC, plenty of documentation was already available from BMW about the technical aspects of this CIC/iDrive in their system for months... even in the Internet for everybody to see. Two days to find out that what he's looking for is not an USB hub, still insist that there is no USB hub with the 6FL, and still don't know that there are 2 distinct USB connections in the car is too much ignorance to handle by a customer... |
|
Appreciate
0
|
05-18-2009, 08:43 AM | #9 | |
First Lieutenant
86
Rep 303
Posts |
Quote:
How did it turn out with the map update by the way? Did they do it properly (hopefully free)? |
|
Appreciate
0
|
05-21-2009, 11:52 AM | #10 | |
Major General
152
Rep 5,124
Posts |
Quote:
Well, after 7 days in the shop, they finally fixed the USB hub problem. They called in Angela Lansbury to solve the Murder She Wrote mystery of the missing USB hub, and the tech finally got somebody from BMW to explain that the USB hub for '09 vehicles is part of the CIC, not underneath the TCU like earlier models. I don't know who to point my middle finger at, because either BMW is failing to provide accurate information to SAs, or SAs are incapable of accessing BMW's database. There is a huge breakdown in the system here. Why don't the part location and installation instructions immediately pop up on the system when they type in the part number? They were so consumed with fixing the USB issue that they didn't configure my BMW Assist, so now it looks like I'll be headed back again for that service. Wonderful. /rant @E90M3CDFR, I ended up paying, but KLS processed a refund check for me (I'm waiting for it in the mail). I can't thank you enough for putting me in touch with her. She should be BMW NA's new president.
__________________
|
|
Appreciate
0
|
05-21-2009, 11:58 AM | #11 | |
Lieutenant General
2285
Rep 12,999
Posts |
Quote:
At least you got one thing solved and another new thing to be solved... could have been two things messed up. |
|
Appreciate
0
|
05-22-2009, 03:26 AM | #12 | |
First Lieutenant
86
Rep 303
Posts |
Quote:
BMW have a huge disconnect with their dealers on these high-tech systems (Audi is the same from my personal experience). If BMW put a couple of their HQS techs on some of these boards, they would learn a lot about the issues that seem to trip up the dealers. Certainly the existing comms they have between dealers and BMW HQS don't seem to function very well. I'll be interested to hear how it goes with the BMW Assist activation at the dealer as well , since I'll probably be going through that routine in a couple of years. After they activate the BMW Assist, could you check out the service menu and see if any of the info changed? Also, did they load the latest U.S. maps on your car? |
|
Appreciate
0
|
11-30-2010, 09:48 PM | #13 | |
2011 E92 M3
34
Rep 432
Posts |
Quote:
You think BMW tells techs where every module is in every car? Every wiring diagram for all the cars? All test plans work for fault codes? Hell most of the time the tester doesn't even give you description of the fault code. Its not easy to fix these cars in the first place and when you are fighting the diagnosis software doesn't make it any easier. Once again... you THINK you know.
__________________
2011 E92 M3 6MT
Gone - 2007 E90 335i |
|
Appreciate
0
|
12-01-2010, 05:00 AM | #14 | |
Lieutenant General
2285
Rep 12,999
Posts |
Quote:
Let's say that when I was in the Army I had to know where all the modules were located in my electronic equipment so I can fix them under battlefield conditions. So it is natural for me to expect just 10% of that responsibility from a dealer tech, and I'm being reasonable. We are talking about competence, you either have it or you don't. That's the reason I only go to one particular dealership with this particular shop foreman, the only one out of 5 local dealerships that when he explains something I listen to him. This is the only BMW tech that I know that when I asked for help to somehow work with Assist to allow my iDrive to receive MyInfo -although this is a MY2008- he just made it happen. That's what I expect from a BMW tech and unfortunately this is the exception and not the rule. Sorry to hurt your feelings. |
|
Appreciate
0
|
12-01-2010, 05:33 AM | #15 |
Lieutenant General
2285
Rep 12,999
Posts |
Actually, let me correct myself... the USB hub is to the left of the front driver's seat under the carpet. I just took a look at the BMW documentation...
|
Appreciate
0
|
09-22-2012, 07:56 PM | #16 |
Private First Class
8
Rep 135
Posts |
Bringing this thread back up for some help. Im looking for the USB hub. Patryk told me it was under the driver's seat, and the last post verified that but i just flipped up the carpet and under the foam was nothing. Im baffled can someone post a picture of this beast?
Im supposed to do this, "You need to find this hub and move the cable with the white connector to the BLUE port (you will need to trim the cable connector slightly)." - Patryk here's some reference pics: Reference from Patryk - no hub |
Appreciate
0
|
09-23-2012, 09:54 AM | #17 | |
Banned
620
Rep 2,013
Posts |
Quote:
You can proceed with the installation skipping that step |
|
Appreciate
0
|
08-27-2017, 02:36 PM | #18 |
Second Lieutenant
49
Rep 202
Posts |
Very sorry to rez this thread. But how do I know if I have a USB hub without tearing into my car? Is there an option combination that would tell me this?
|
Appreciate
0
|
09-02-2017, 07:54 PM | #19 |
BimmerPost Supporting Vendor
3387
Rep 7,541
Posts |
If your car had a tcu, a center USB port, and a cradle, there is likely a hub.
__________________
-----| Like us on Facebook | Instagram || Tuning Information | Remote Coding |----- ----Visit us at www.BPMSport.com - Emotion. Driven. | Toll Free: (888) 557-5133---- |
Appreciate
0
|
Post Reply |
Bookmarks |
|
|