SOS warning message and no i-Drive

apw2607 · 10-30-2008, 06:43 PM

Anyone seen this before ?

This came up on the main display, and i-Drive was completely un-responsive. The map came up in the assistant window but nothing appeared on the left side of the display. I noticed the time and date wasn't set either. No stereo or audio either. Odd.

I've got PROGMAN 31.1 loaded.

I eventually fixed the problem by rebooting i-Drive.

pilot_bro2003 · 10-30-2008, 08:27 PM

Quote:

Originally Posted by apw2607

Anyone seen this before ?

This came up on the main display, and i-Drive was completely un-responsive. The map came up in the assistant window but nothing appeared on the left side of the display. I noticed the time and date wasn't set either. No stereo or audio either. Odd.

I've got PROGMAN 31.1 loaded.

I eventually fixed the problem by rebooting i-Drive.

Yeah I had this happen to my 2006 E60 a little while ago. It has something to do with the TCU in your car. Maybe it just hiccuped or it may need to be replaced/programmed.

Hope that helps. That's my best guess.

tom @ eas · 10-30-2008, 08:41 PM

Correct - there is a TCU fault somewhere, likely within the fiber lines if there is no audio and other devices were affected.

Was the MOST connection removed while the key was on?

apw2607 · 10-30-2008, 09:56 PM

Err ... not that I know of. Just simply started the car and drove off as normal. I'll get the dealer to take a look at it. Perhaps its logged some fault codes.

PunjabiM3 · 12-28-2008, 08:47 PM

Mine displayed a SOS malfunction today. Same symbol on the main display and the lower part of the i-Drive screen says SOS malfunction blah blah blah. Did you end up taking yours to the dealer and what was the solution? Did they have to replace the BMW assist TCU?

wallerman · 12-28-2008, 09:07 PM

This happened on my 335i. The TCU had to be replaced.

PunjabiM3 · 12-29-2008, 01:17 AM

Quote:

Originally Posted by wallerman

This happened on my 335i. The TCU had to be replaced.

Thanks for the info. About how long does it take the dealer to replace it? Is the location of the TCU in the trunk (this is where it was in my e46 M3)...I can't imagine it would take all that long to replace...

wallerman · 12-29-2008, 08:30 AM

In my case, they had to order the part, which took about a week. The repair itself took just a day. I never asked about the location of the TCU, though.

I'd imagine that if you contact your CA and explain the problem, they'll preorder the part for you.

apw2607 · 12-30-2008, 02:16 AM

The TCU is in the truck floor. I believe it's a software problem with progman 31.1 and are waiting for the next major release v32.

PunjabiM3 · 12-30-2008, 09:57 AM

Quote:

Originally Posted by apw2607

The TCU is in the truck floor. I believe it's a software problem with progman 31.1 and are waiting for the next major release v32.

So is there a way to reboot the progman 31.1 myself or do I have to take it to the dealer?

michaeldorian · 12-30-2008, 03:42 PM

I have the same problem. iPod/USB/AUX audio stopped working, SOS Error and weird static sounds coming from speakers. Taking the car in tomorrow. Hopefully it's just a simple part replacement and they don't have to rip the car apart.

michaeldorian · 12-31-2008, 05:29 PM

Quick Update - The problem was a malfunctioning TCU. My SA told me the TCU's are tied to your VIN number so they are ordering one from BMW. He said it takes about a week to get from BMW.

Good luck on your problem. Hopefully it's just a quick replacement part.

PunjabiM3 · 12-31-2008, 06:01 PM

Quote:

Originally Posted by michaeldorian

Quick Update - The problem was a malfunctioning TCU. My SA told me the TCU's are tied to your VIN number so they are ordering one from BMW. He said it takes about a week to get from BMW.

Good luck on your problem. Hopefully it's just a quick replacement part.

Looks like your dealership has far better service than stupid BMW Bellevue. He wants me to leave the car with them the entire day so they can diagnose the problem, though I already told him that the TCU likely needs replacement given that was the case with my e46 M3. Plus they can't get me a loaner car until Jan 14 so I have to wait a few weeks just for them to look at at...

09E92M34ME · 12-31-2008, 06:33 PM

always good info on here to learn from. thanks everyone

tom @ eas · 12-31-2008, 06:35 PM

Quote:

Originally Posted by michaeldorian

Quick Update - The problem was a malfunctioning TCU. My SA told me the TCU's are tied to your VIN number so they are ordering one from BMW. He said it takes about a week to get from BMW.

Good luck on your problem. Hopefully it's just a quick replacement part.

That's true, but as a result of coding - not the hardware itself. TCUs are not married to the vehicle.

We've performed coding on TCU swaps in the past to verify.

michaeldorian · 01-01-2009, 01:10 AM

Quote:

Originally Posted by PunjabiM3

Looks like your dealership has far better service than stupid BMW Bellevue. He wants me to leave the car with them the entire day so they can diagnose the problem, though I already told him that the TCU likely needs replacement given that was the case with my e46 M3. Plus they can't get me a loaner car until Jan 14 so I have to wait a few weeks just for them to look at at...

PM me about who your SA is, I took my car to Bellevue BMW. Maybe my SA can be of help.

michaeldorian · 01-01-2009, 01:11 AM

Quote:

Originally Posted by tom @ eas

That's true, but as a result of coding - not the hardware itself. TCUs are not married to the vehicle.

We've performed coding on TCU swaps in the past to verify.

Thanks Tom for the info. Looks like the dealer was just buying time.

RussRamz · 10-06-2011, 08:28 PM

I am having a similar problem. I had an SOS malfunction from the very first day of ownership. So far, they replaced the TCU, the entire fuse box and now they are having to diagnose the wiring. I'm worried the entire wiring harness will need to be replaced. What was your final outcome?

cydalia · 12-13-2011, 12:19 AM

Quote:

Originally Posted by tom @ eas

That's true, but as a result of coding - not the hardware itself. TCUs are not married to the vehicle.

We've performed coding on TCU swaps in the past to verify.

Hi Tom,

I just replaced the TCU with a new one that was coded to my VIN. However, replacing it with the newly coded one, the SOS call system failure error message still remained. Is there something else that i have to do in order to rectify this?

Hope you can help.
Thank you.

Mr.Noori · 10-30-2012, 02:59 PM

Can location services be turned off by disconnecting the TCU but still have sound working for the stereo and navigation?

carlosalbertogui · 02-22-2013, 04:17 AM

i have the same proble

i have reset the error but AFER 20mins

error again

in the computer say error on bluetooth antenna

could it be

my bt phone work good sound good how can it be the antena

best regards appreciate your help

10-30-2008, 06:43 PM	#1
apw2607 Colonel 581 Rep 2,105 Posts Drives: 2024 X5 50e M-Sport Join Date: Apr 2006 Location: West Coast, USA iTrader: (0)	SOS warning message and no i-Drive Anyone seen this before ? This came up on the main display, and i-Drive was completely un-responsive. The map came up in the assistant window but nothing appeared on the left side of the display. I noticed the time and date wasn't set either. No stereo or audio either. Odd. I've got PROGMAN 31.1 loaded. I eventually fixed the problem by rebooting i-Drive. Attached Images
	Appreciate 0 Tweet Quote

10-30-2008, 08:41 PM	#3
tom @ eas BimmerPost Supporting Vendor 8113 Rep 18,802 Posts Drives: BMW Join Date: Nov 2005 Location: Anaheim, CA iTrader: (19) Garage List 2018 BMW i3s [0.00] 2010 BMW M3 [6.50] 2015 BMW M4 [5.25]	Correct - there is a TCU fault somewhere, likely within the fiber lines if there is no audio and other devices were affected. Was the MOST connection removed while the key was on? __________________ Tom G. \| european auto source (eas) email: tom@europeanautosource.com · web: https://europeanautosource.com· tel 866.669.0705 · ca: 714.369.8524 x22 GET DAILY UPDATES ON OUR BLOG · FACEBOOK · YOUTUBE · FLICKR · INSTAGRAM
	Appreciate 0 Quote

10-30-2008, 09:56 PM	#4
apw2607 Colonel 581 Rep 2,105 Posts Drives: 2024 X5 50e M-Sport Join Date: Apr 2006 Location: West Coast, USA iTrader: (0)	Err ... not that I know of. Just simply started the car and drove off as normal. I'll get the dealer to take a look at it. Perhaps its logged some fault codes.
	Appreciate 0 Quote

12-28-2008, 08:47 PM	#5
PunjabiM3 Colonel 253 Rep 2,091 Posts Drives: M5 CS Join Date: Mar 2008 Location: Flower Mound, TX iTrader: (1)	Mine displayed a SOS malfunction today. Same symbol on the main display and the lower part of the i-Drive screen says SOS malfunction blah blah blah. Did you end up taking yours to the dealer and what was the solution? Did they have to replace the BMW assist TCU? __________________ 2012 Audi R8 V10TT\| 6MT\| Suzuka Grey 2015 Ferrari 458 Speciale\| Rosso Scuderia 2020 BMW X7\| Mineral White 2024 718 GT4 RS \| Arctic Grey
	Appreciate 0 Quote

12-28-2008, 09:07 PM	#6
wallerman Enlisted Member 0 Rep 33 Posts Drives: '08 e92 M3 Join Date: Dec 2008 Location: San Francisco iTrader: (0)	This happened on my 335i. The TCU had to be replaced.
	Appreciate 0 Quote

12-29-2008, 08:30 AM	#8
wallerman Enlisted Member 0 Rep 33 Posts Drives: '08 e92 M3 Join Date: Dec 2008 Location: San Francisco iTrader: (0)	In my case, they had to order the part, which took about a week. The repair itself took just a day. I never asked about the location of the TCU, though. I'd imagine that if you contact your CA and explain the problem, they'll preorder the part for you.
	Appreciate 0 Quote

12-30-2008, 02:16 AM	#9
apw2607 Colonel 581 Rep 2,105 Posts Drives: 2024 X5 50e M-Sport Join Date: Apr 2006 Location: West Coast, USA iTrader: (0)	The TCU is in the truck floor. I believe it's a software problem with progman 31.1 and are waiting for the next major release v32.
	Appreciate 0 Quote

12-30-2008, 03:42 PM	#11
michaeldorian Major 238 Rep 1,125 Posts Drives: M2 CS Join Date: Jan 2008 Location: Currently North Carolina iTrader: (0)	I have the same problem. iPod/USB/AUX audio stopped working, SOS Error and weird static sounds coming from speakers. Taking the car in tomorrow. Hopefully it's just a simple part replacement and they don't have to rip the car apart.
	Appreciate 0 Quote

12-31-2008, 05:29 PM	#12
michaeldorian Major 238 Rep 1,125 Posts Drives: M2 CS Join Date: Jan 2008 Location: Currently North Carolina iTrader: (0)	Quick Update - The problem was a malfunctioning TCU. My SA told me the TCU's are tied to your VIN number so they are ordering one from BMW. He said it takes about a week to get from BMW. Good luck on your problem. Hopefully it's just a quick replacement part.
	Appreciate 0 Quote

12-31-2008, 06:33 PM	#14
09E92M34ME Captain 70 Rep 920 Posts Drives: 2009 E92 M3 Join Date: Jul 2008 Location: VIRGINIA iTrader: (0)	always good info on here to learn from. thanks everyone
	Appreciate 0 Quote

10-06-2011, 08:28 PM	#18
RussRamz M Slut 18 Rep 564 Posts Drives: 2011 M3 Coupe Mineral White Join Date: Sep 2007 Location: Adenau, GE via 3 years in dreadful El Paso, TX iTrader: (0)	I am having a similar problem. I had an SOS malfunction from the very first day of ownership. So far, they replaced the TCU, the entire fuse box and now they are having to diagnose the wiring. I'm worried the entire wiring harness will need to be replaced. What was your final outcome? __________________ You have to be 100% behind someone before you can stab them in the back. David Brent
	Appreciate 0 Quote

10-30-2012, 02:59 PM	#20
Mr.Noori Registered 0 Rep 1 Posts Drives: M3 Join Date: Oct 2012 Location: California iTrader: (0)	Can location services be turned off by disconnecting the TCU but still have sound working for the stereo and navigation?
	Appreciate 0 Quote

02-22-2013, 04:17 AM	#21
carlosalbertogui Second Lieutenant 17 Rep 238 Posts Drives: bmw E91 facelifted by me Join Date: Jun 2010 Location: portugal iTrader: (0)	SOS call system failure bluetooth antenna i have the same proble i have reset the error but AFER 20mins error again in the computer say error on bluetooth antenna could it be my bt phone work good sound good how can it be the antena best regards appreciate your help
	Appreciate 0 Quote