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| 10-25-2013, 12:51 PM | #1 |
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My '13 M3 approaching its 2 month Anniversary...
of being in the service department at Endras!
 The real kicker is that most of the time has been waiting for parts! I know it's a German car and part delays are part of the game but to wait over 2 weeks for screws and washers... How can the parts distribution center in Canada forget to re-order screws and washers? Anyway, I've made a formal complaint with BMW Canada and though "No one ever reviews these complaints" (that is word-for-word what the customer services employee told me over the phone) I was told that I can call back once my car has been returned and they may "do something for me" based on the total down time. Has anyone else gone through a similar experience? Did you get anywhere with BMW Canada or your dealer? Thanks! |
| 10-25-2013, 01:26 PM | #4 | |
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I picked up the last 2013 Endras had in early August. I've always loved the E9x M3, so much so, I chose it over a 2012 GTR BE but now I'm really second guessing my decision... |
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| 10-25-2013, 01:27 PM | #5 | |
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The first issue was a broken valve spring now it's the venos unit. |
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| 10-25-2013, 03:07 PM | #6 |
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Was this a demo car? When did they recognize these issues... few days after taking delivery? I'm getting my '13 in the next week and this is scaring the hell out of me.
Did you get a loaner? if so which one?
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Current Bimmer: '16 F80 M3, '20 F87 M2c Gone but never forgotten: '13 FO e92 M3, Swifts, volks/advan, Akra Evo, Kics R40 Past: Alpine white e46 323i, Jet Black e39 530, Saph Black e60 530, Space Grey N54 e92 335, Mineral White N55 e92 335 |
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| 10-25-2013, 04:22 PM | #7 |
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If you have a loan or lease with BMWFS and your down time is like a month, then you can certainly ask them to waive one month of payment. You just have to push them harder, rather than just phone call or general email, I suggest you to put it into writing and send the letter to the vp of customer relation & vp of financial service.
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| 10-26-2013, 12:04 PM | #8 | |
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The car went into limp mode the first week in September (I got the car the first week in August). They diagnosed the problem as a broken valve spring causing the cylinder to shutdown. They replaced all 8 springs but the bolts and washers needed to button up the engine were on back order. After 2+ weeks of waiting they got the wrong bolts in so then they had to reorder them. Luckily it was only a few days. Once everything was put back together the car was running much better but still not right. They checked the codes again and this time there was a vanos code and of course the unit is on back order. They placed the order October 7th and I spoke to my sales rep and he has been able to confirm the vanos unit has landed at the parts depo via a "priority US shipment" (I hate to see how long standard priority would be...) and that the part should be at the dealership Monday Oct 28. I wouldn't worry man. These things happen with all makes and models. I'm just shocked at how disorganized BMW is with their parts depo and the time lag to receive parts. The service department has been a bit of a pain as we'll but most are... They did reluctantly give me a loaner after I complained to the service manager, which was no use, and my sales rep who spoke to both the sales manager and owner. It is a 535GT. Probably as far as you can get from an M3... Last edited by 81bear; 10-26-2013 at 12:09 PM.. |
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| 10-26-2013, 12:05 PM | #9 | |
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| 10-27-2013, 01:36 PM | #11 | |
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I'm sure I've just been a bit unlucky. Hopefully all will be fine from this point on... |
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| 10-27-2013, 03:51 PM | #12 |
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i had a similar issue with parts distribution from BMW Canada on the Dinan stuff... took 3 weeks after ordering for BMW to ship it out of California...
it really is something that should be addressed. premium brands should have premium service at all levels of the OE and aftermarket supply chain.
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| 10-27-2013, 05:16 PM | #14 |
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there should be enough of these cars on the road such that this type of thing never happens.
it's not like we're ripping around in exotics.
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| 11-01-2013, 10:11 AM | #15 |
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When I had my RX7, I could get parts from the dealer within 24hrs if the part was in Canada, 48-72 hrs if it had to come from the US, and about 2 weeks if from Japan. I thought that was very good service. I'm surprised that BMW is taking so long.
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| 11-02-2013, 10:37 AM | #16 |
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Thanks for the support guys!
Update - I got my car back yesterday. The car seems to be running stronger than it was before. Not sure if it truly is or a result of getting used to driving the 535 GT. Lol! Anyway, the dealership fully detailed the car (interior, exterior, and engine bay), topped up the gas, and offered to reimburse me for the two months of payments they had the car for. The final, and most important, thing the dealership gave me was an apology. For the first time during this whole fiasco the dealership took responsibility for the situation and apologies accordingly. All in all I am satisfied with the overall result. |
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| 11-02-2013, 11:32 AM | #17 | |
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