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03-29-2012, 02:08 PM | #23 | |
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OP, that blows. I just don't get why they wouldn't good will this fix.
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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03-29-2012, 11:53 PM | #24 |
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When I still had my high-flow cats on the car, I caught one of them coming out of a particularly steep exit to a parking garage in South Carolina...to the point where the car wouldn't even move any farther forward. Warped the header. Talk about an expensive mistake
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03-30-2012, 11:18 AM | #25 | |
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03-30-2012, 11:23 AM | #26 | |
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I hope that you get it sorted out to your satisfaction. |
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03-30-2012, 11:40 AM | #27 |
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Well, it seems unlikely they'll cover the entire repair (though if it's a common Hawaii issue, seems like they should), and I'd guess the best case is splitting the cost. That would still cost $2000 out of pocket, and based on the stories about this dealership, going to the experienced indy mech for $400 more is a no brainer (and that's best case of splitting repair cost). As others have mentioned, the goodwill idea seems to work better when it's the dealer pushing it, as in "they've been a loyal customer", I'd hate to lose them. If you have to push it yourself, I'm sure it's unfortunately just not as meaningful to corporate.
Thread killer, you crack me up with "unlike most techs, I don't end up with extra screws".
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03-30-2012, 01:41 PM | #28 | |
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03-30-2012, 07:35 PM | #29 |
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Wow, can't believe BMW isn't taking care of you.
I had a similar situation with my VW R32. I was 2k miles out of warranty, and my door lock actuators went out. But, Volkswagen covered it under a 'good-will' service because my warranty expired recently. I thought that this was common-practice until now. |
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03-30-2012, 08:16 PM | #30 |
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Billy,
How quickly are you loosing the coolant? I seem to have a very slow leak and suspect the evaporator also. Last time I had the AC recharged was a year ago and the independent shop could not find the outlet to put in the dye. With the car being too hot to work on, I told him to just recharge it on the inlet which is easily located. As much as I love this car, I am disappointed in the AC. |
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03-31-2012, 08:06 PM | #32 |
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There is a simple remedy to this and BMW cannot ignore you . . sue them in your local small claims court, without a lawyer, for an amount less than 5000.00. Depending on your state's laws, it may have no choice but to hire a lawyer to defend itself . . which means more cost than simply fixing your air conditioner for you. Bringing a lawsuit is your local small claims court is probably as easy as pie.
The way I see it, the 50K warranty is simply a contract-guarantee it will fix all problems within the first 50 K miles, but it is still responsible for its defective workmanship for problems manifesting themself AFTER 50K miles. Evaporator coils should last more than 52K. If not, it is an engineering design or negligent manufacturing problem. Why should you eat that problem? Hold BMW's feet to the fire. I am a trial lawyer, so this stuff is second nature to me, but I have also used Small Claims court to my advantage whenever a business has not treated me fairly, which is not often given they know I am a lawyer. A while back, my phone company sold me a defective cell phone. When I tried to have it replaced or repaired under warranty, it blamed me for the defect for mishandling. So I filed a written complaint with the FCC requiring Bellsouth to respond. It never did to me but claimed to the FCC that it had tried calling me several times and I never answered . . a blatant lie because I have a secretarial staff. So now being angy I sued not only for the cost of the phone, but I brought a claim for a few thousand in attorney fees . . just for the heck of it, knowing it would have no choice but respond to the lawsuit. Believe me Bellsouth couldn't call me quick enough to resolve the issue before the scheduled hearing in Court. BMW is the same. It doesn't want to hire a lawyer, but even if it does, its a case that can easily be won. Trial Judges who handle these cases often look with equity to the situation. Everybody knows an airconditioner should not break down within 52K miles unless there is some kind of defect. At any rate, think how much better you will feel standing up for your rights? |
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03-31-2012, 09:05 PM | #33 |
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Let me guess Threadkiller, you work for corporate America where screwing the consumer is par for the Course and where you resent the consumer holding your company accountable for its actions.
Let me give you the facts. When I spend a lot of money to purchase an auto, I expect it to be fit for its intended purpose for a reasonable period of time. I need not look the other way when an auto is mechanically deficient because of design or manufacturing defects. I am not bound by a warranty the auto manufacturer gives me to induce me into buying the car. It is no more amoral to hold a corporation accountable for its defective product than it is to sue a person who rear ends your auto. I don't understand why people allow themselves to be shamed by corporate types into not standing up for their legal rights. I had no problem asking for attorney fees in the suit against BellSouth. Although technically I wasn't entitled to them, I wanted to get their attention. I did so. Corporations are incredibly arrogant the way they treat people. There is nothing amoral about fighting fire with fire. As it is, BMW has protected itself with an arbitration clause. My only hope of getting justice would be to ensure it pays a financial price for its arrogance. Last edited by middleagedhippie; 03-31-2012 at 09:19 PM.. |
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03-31-2012, 09:10 PM | #34 | |
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03-31-2012, 09:11 PM | #35 | |
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Thread killer, you're a boss.
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04-01-2012, 03:09 AM | #36 | |
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04-01-2012, 07:15 AM | #37 | |
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04-01-2012, 08:43 AM | #38 | |
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If you put a product in the market place, stand by it if it is your negligence that caused it to fail. Do BMW owners need to rely on a government forced recall or thousands of cars failing before BMW agrees to extend its warrantly on its defectively designed and manufactured Turbos? Who should eat the thousands of dollars to repair the problem. BMW or the person who bought its car for tens of thousands of dollars to begin with? In that case, it took a while but BMW finally did the right thing. The point is this. Just because a company makes an arbitrary decision not to cover a defect after the warranty period expires does not necessarily mean that it was the right decision or it can get away with its decision with impunity if somebody chooses to challenge it. And everybody has every right to challenge an arbitrary decision if they choose to do so and if there is good grounds for doing so. I kept my last BMW for 135K miles and sure I had problems with the car after the warranty period and ate the cost. Things wear out. But if my transmission had gone at 55K miles because, as I hear, BMW had put some defective transmissions in the e-46, you can be damn sure that BMW would have replaced that transmission free of charge . . voluntarily or involuntarily. Just an example. |
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04-01-2012, 10:42 AM | #39 |
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04-01-2012, 02:21 PM | #40 | |
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And don't get me wrong. I LOVE my BMW. I only have a 2011 328i non-sport package. To me it is the perfect blend of comfort, sportiness and power. Its everything I need or want in a car. This e-90 is the best car I have ever owned, including compared to my E-46. Granted my old Manual Honda Prelude and small Manual Honda Accords were fun to drive, but nothing drives like this BMW. |
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04-12-2012, 09:38 AM | #41 |
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does anyone know how to check if the evaporator is the cause? I have had my freon leak on me about 5 times all covered by warranty and every single time they cant find the leak and all they do is change the shraeder valve. I have already called BMWNA and they said they cant do anything but they did put a note in my records in case I need a fix after my warranty runs out in 2 months because they can see all the warranty jobs. I've also taken it to two different shops with the same result. BMWNA said I had to talk to the service manager to see if he could do anything. They have tried the electronic sniffer and UV dye multiple times and got nothing.
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04-12-2012, 10:35 AM | #42 |
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Got my car back from the indy shop yesterday and they did a great job for half the price of the dealer. They showed me the evap core and it definitely was leaking. You could see on the core where the dye was starting to leak out and you could smell the oil. The shop also took lots of pictures of the dash while it was apart to show me what they did. I haven't heard any squeaks or rattles from the dash so far so it seems like they did a good job of disassembly and reassembly.
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04-12-2012, 10:48 AM | #43 |
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You going to send the pics to BMw to show them how crappy their evaporator is? Maybe they'll cover some of the cosy?
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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04-12-2012, 11:13 AM | #44 | |
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Post the pics if you can. I can also host them if you like. Just PM me if you need to do the latter. |
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