|
|
|
KEEP M3POST ALIVE BY DOING YOUR TIRERACK SHOPPING FROM THIS BANNER LINK! |
|
Thread Tools | Search this Thread |
03-13-2009, 02:04 PM | #67 | |
Colonel
277
Rep 2,008
Posts |
Quote:
THAT'S IT? I'm in the restaurant business and I can tell you one thing, a customer doesn't want your "excuses". Jesus.
__________________
(Waitlist): #1 M2CSL
(Current): 2016 F15 X5 3.5xdrive - 2010 997.2 C4S Coupe (Past): 2016 F30 340xi M-Sport -2013 535i xdrive 2008 E92 M3 - 2006 E90 325i 2002 E46 325xi - 1991 E30 325i |
|
Appreciate
0
|
03-13-2009, 02:13 PM | #68 | |
Private First Class
17
Rep 104
Posts |
Quote:
I honestly dont care about the eperience other customers had , what matters to me is my order ,and it seems like until u start making the public aware of the bad service , its only when you get a fast response, because if i hadnt wrote anything here this would have kept going on and on , so i will do what i have to do to let them know of my concern , i expressed how unhappy i was prior to starting this thread on the phone , then i came public with it when i realised like they werent taking me seriously and all of a sudden i get guaranteed that my wheels are going to be shipped on Monday .I have no doubt that the quality of the wheels produced by 360 are some of the best ,but customer service is key for future buisness . |
|
Appreciate
0
|
03-13-2009, 02:18 PM | #69 | |
Private First Class
17
Rep 104
Posts |
Quote:
I would like to hear the other side of this story , honestly, and I am not trying to start any forum fire , i am just letting potential buyers of 360 wheels know how bad a customer service experience ive had , there is nothing wrong with this .... |
|
Appreciate
0
|
03-13-2009, 02:46 PM | #70 | |
Lieutenant
50
Rep 567
Posts |
Quote:
|
|
Appreciate
0
|
03-13-2009, 02:55 PM | #71 |
Private First Class
17
Rep 104
Posts |
no i was not denied a refund .. their side of the story is basically that they are swamped with orders , no it wasnt necessary to pst two threads , i did that by mistake .
|
Appreciate
0
|
03-13-2009, 02:56 PM | #72 |
Banned
78
Rep 2,244
Posts |
|
Appreciate
0
|
03-13-2009, 03:32 PM | #73 | |
Lieutenant
32
Rep 412
Posts |
Quote:
It's called empathy. Re-read the OPs initial post and put yourself in his shoes. And your logic makes zero sense. So until hundreds of people have bad experiences with companies they should not be able to bash them? Should he have not posted anything at all and be content with receiving excuses like "they'll ship next week" over and over? Right. |
|
Appreciate
0
|
03-13-2009, 03:37 PM | #74 |
Private First Class
17
Rep 104
Posts |
|
Appreciate
0
|
03-13-2009, 04:39 PM | #75 | |
Lieutenant
50
Rep 567
Posts |
Quote:
|
|
Appreciate
0
|
03-13-2009, 04:53 PM | #76 |
Captain
73
Rep 664
Posts |
Or complain about it and hope that the seller really cares and does something about it. Like a discount off next purchase or free shipping, like most other retail savvy companies that value your business would do.
|
Appreciate
0
|
03-13-2009, 04:53 PM | #77 | |
Banned
85
Rep 3,384
Posts |
Quote:
|
|
Appreciate
0
|
03-13-2009, 04:55 PM | #78 | ||
Captain
73
Rep 664
Posts |
Quote:
Quote:
|
||
Appreciate
0
|
03-13-2009, 05:00 PM | #79 |
Captain
62
Rep 791
Posts |
i did right after i posted that...so in feeling super retarded i deleted my last post...but in regards to their post really not what i expected to hear from them. maybe a sorry we lied every time you called when asking about your wheels would have been nice
__________________
SOLD Current 2008 Space Grey E92 M3 * JRZ RS Pro * TE37SL * AP Racing * Sparco Evo * Akrapovic Slip On * Studio RSR Cage *
SOLD 2003.5 E46 M3 * Apex ARC8 * MCS 2-Way * Stop-Tech C43 * Recaro Profi XL * SOLD 2008 Jet Black E92 M3 * HRE C20 19in Wheels * KW Clubsport * Huper Ceramic Tint * Stop-Tech Trophy BBK * Gintani SC & Gintani Custom Exhaust * Vertice Front Bumper * Arkym Diffuser * |
Appreciate
0
|
03-13-2009, 06:16 PM | #80 |
Major
121
Rep 1,198
Posts |
problem with the growing pains excuse is that's the one that was used when I ordered my wheels back in early sept and it took way longer than promised and ended up with the wrong wheel. so the question is - how long should it take someone to get their shit together or the more obvious one is will they ever?
BC
__________________
'15 M3, '16 911 Turbo S Cab
|
Appreciate
0
|
03-14-2009, 02:03 AM | #81 | |
.
0
Rep 99
Posts |
Quote:
|
|
Appreciate
0
|
03-14-2009, 02:26 AM | #82 | |
Colonel
63
Rep 2,427
Posts |
Quote:
__________________
“For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.”
- John 3:16 |
|
Appreciate
0
|
03-14-2009, 03:27 AM | #83 |
Banned
78
Rep 2,244
Posts |
|
Appreciate
0
|
03-14-2009, 03:36 AM | #84 |
414 little horsies
56
Rep 405
Posts |
i understand the OP's Anger and frustration
it sucks when you are waiting and are given lame excuses for them 360 Forged needs to work on the quality service and commitments
__________________
Race Precision Inc
|
Appreciate
0
|
03-14-2009, 03:52 AM | #85 |
Banned
78
Rep 2,244
Posts |
|
Appreciate
0
|
03-14-2009, 09:24 AM | #86 | |
Major General
521
Rep 5,483
Posts |
Quote:
However, if he decides to get his money back, someone on this forum will catch a great deal on a set of wheels that are ready to ship next day
__________________
Current:
2019 BMW X5 40i - Carbon Black/Tartufo Individual Leather 2020 Range Rover HSE - Black/Black 2020 Audi R8 V10 Performance Spyder 6MT - Ascari Blue/Black |
|
Appreciate
0
|
03-14-2009, 10:10 AM | #87 |
Major
235
Rep 1,334
Posts |
Human nature to want what they thought they were getting. After waiting for so long it's hard to just say "eh forget it, gimme my money back". You figure you've waited so long, maybe just a little longer.. I had a bad experience with a furniture company that gave me the run around. Was promised 2 weeks, bout 2 months passed when I finally demanded a refund which I luckily got back. The 360 rep's reponse apparently explains it all. They simply don't even know themselves how long it will take. I'd imagine it's not THAT hard to come up with a good guess for a time frame, but you just got another ambiguous answer lol.
|
Appreciate
0
|
03-14-2009, 10:47 AM | #88 |
Second Lieutenant
12
Rep 294
Posts
Drives: 2010 CTS-V sedan, black raven
Join Date: Mar 2008
Location: Hainesport, New Jersey
|
When faced with adversity, one's true colors come forward. I appreciate the company explanation of growing pains, which is always a good thing especially in this economy. But it does not address the lies (OK, that might be a little harsh, mistruths may be more appropriate) given to the OP when asked when the wheels will be ready.
When faced with a situation of demand outgrowing supply, the company had to make a decision on what the "company line" will be to disgruntled customers. They could have easily come clean and told the truth, or keep feeding mistruths..."It's on its way, yada, yada, yada. It may have simply been bad judgment on the company's part, or it may be more indicative of the true character of the company. Don't know at this point. But I will give kudos to them for coming on here and facing the music, so to speak...
__________________
Current rides: 2010 CTS-V sedan, black raven; 2010 Cadillac Escalade ESV, black raven
Gone but not forgotten: 2008 M5, metallic sapphire black, SMG; 2004 645ci, metallic sapphire black, SMG |
Appreciate
0
|
Bookmarks |
Thread Tools | Search this Thread |
|
|