Warped Rotors at 15K miles, dealer will not cover under warranty---Can Anyone Help???

Mavrick151 · 11-29-2010, 10:38 PM

Quote:

Originally Posted by Special_K

Update:
The rep from BMW NA just got back to me yesterday. He said after taking my case to the powers that be that BMW will not cover new rotors. I asked for the manager or supervisor's info so I could escalate but he was a bit rude and told me there is nothing more I can do. I know that is not the case (the reps are probably told to tell customers that to avoid escalations and finally concessions) but I am having my prepaid legal service through work handle this now. I wanted to discuss my issue with a manager before going this route as it will be far less costly for them to replace my rotors ($1200) vs. paying their council to handle the case.

Get some PF01 pads and burn through those rotors then take the car back and see what they say

Special_K · 01-07-2011, 12:34 PM

Final Update:

Good news, the Service Mgr stepped in to help me out with this issue. Basically my SA verified there were no signs on my car that it showed excessive heat/abuse of the rotors. Based on this the Service Mgr worked with the regional BMW rep and they approved replacement of my rotors. I'm glad to say everything worked out without me having to use a lawyer and the car drives and brakes wonderfully as it always should have.

MRE90M3 · 01-13-2011, 05:10 AM

Woah seems like it's been over two
Months. Did you have to do any followups? Or how did the manager step up to this?

bigjae1976 · 01-25-2011, 08:24 PM

Oh man...I'd be pissed! All of that drama just to have them state the obvious.

Glad it worked out!

LiM3y · 01-26-2011, 07:01 AM

Quote:

Originally Posted by Special_K

Final Update:

Good news, the Service Mgr stepped in to help me out with this issue. Basically my SA verified there were no signs on my car that it showed excessive heat/abuse of the rotors. Based on this the Service Mgr worked with the regional BMW rep and they approved replacement of my rotors. I'm glad to say everything worked out without me having to use a lawyer and the car drives and brakes wonderfully as it always should have.

01-07-2011, 12:34 PM	#24
Special_K Assistant to the Regional Manager 27 Rep 149 Posts Drives: '08 E92 M3 Join Date: Sep 2010 Location: Seattle, WA iTrader: (1)	Final Update: Good news, the Service Mgr stepped in to help me out with this issue. Basically my SA verified there were no signs on my car that it showed excessive heat/abuse of the rotors. Based on this the Service Mgr worked with the regional BMW rep and they approved replacement of my rotors. I'm glad to say everything worked out without me having to use a lawyer and the car drives and brakes wonderfully as it always should have. __________________ '08 E92 M3 DCT, AW on Fox Red
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01-13-2011, 05:10 AM	#25
MRE90M3 "its baby blue m3 to you sir." 26 Rep 447 Posts Drives: Silverstone Metallic II Join Date: Jul 2009 Location: Upland California iTrader: (2)	Woah seems like it's been over two Months. Did you have to do any followups? Or how did the manager step up to this?
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01-25-2011, 08:24 PM	#26
bigjae1976 Major General 1571 Rep 8,076 Posts Drives: 11 E90 M3 Individual Join Date: Mar 2006 Location: Houston, TX iTrader: (22) Garage List 2004 BMW M3 [4.50] 2011 BMW E90 M3 [5.25] 2013 BMW 328i [5.00]	Oh man...I'd be pissed! All of that drama just to have them state the obvious. Glad it worked out! __________________ 2018 F30 320iX Melbourne Red 2011 E90 M3 Monte Carlo Blue 2004 E46 M3 Imola Red 2000 E36/7 Z3 Steel Blue
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