Amazon.com

iBoost · 11-10-2011, 07:30 PM

Just wanted to share a little experience that just happened to me. I ordered a wrong size tube for my road bike tire and I requested to return it.. Then the next screen said: "Since you're a valued customer, keep the product, its on us."

So im getting my money back and dont even have to bother dropping it of for shipping, fukking awesome!

I love you Amazon.

That's all folks.

yeah cool story bro, tell it again.

infinitekidM2C · 11-10-2011, 07:37 PM

So you're one of "those guys" eh? Good stuff be happening to you and shite.

Impervious · 11-10-2011, 07:37 PM

Awesome, good to see some decent customer service. It's a rarity these days!

Kroy · 11-10-2011, 07:39 PM

just curious are you a prime member or regular member? also, what was the cost of the wrong item?

good for you though.

Spool · 11-10-2011, 07:41 PM

those tubes cost like 3 bucks...now if you got the wrong t.v....you're SOL

yakev724 · 11-10-2011, 07:56 PM

They've shipped double orders to me twice or thrice before, refused a return.

Gregxi · 11-10-2011, 08:12 PM

Quote:

Originally Posted by yakev724

They've shipped double orders to me twice or thrice before, refused a return.

Nice, I love saying thrice too

infinitekidM2C · 11-10-2011, 08:12 PM

Quote:

Originally Posted by Gregxi

Nice, I love saying thrice too

it's thrice as nice..isn't it greg?

The Ghost of Tom Joad · 11-10-2011, 08:29 PM

I spend more money with amazon than any other company for reasons like this.

bmw-nj · 11-10-2011, 08:31 PM

I limit my online shopping to amazon and eBay. Needless to say I have never had an issue with amazon. EBay on the other hand is a different story.

iBoost · 11-10-2011, 08:57 PM

Quote:

Originally Posted by infinitekid2002

So you're one of "those guys" eh? Good stuff be happening to you and shite.

Yeah I'm part of the 1%

Quote:

Originally Posted by Impervious

Awesome, good to see some decent customer service. It's a rarity these days!

I know exactly my thoughts

Quote:

Originally Posted by Kroy

just curious are you a prime member or regular member? also, what was the cost of the wrong item?

good for you though.

regular and only $7

Quote:

Originally Posted by Spool

those tubes cost like 3 bucks...now if you got the wrong t.v....you're SOL

$7 FYI lol yeah I agree but hey $7 is $7!

ABQ325i · 11-10-2011, 09:08 PM

I don't understand eBay sellers who sell something which is broken, doesn't work or just send the wrong item then argue the fact to try to get out of refunding.

If I make a mistake on eBay, if something is shipped really late, or there is an issue and the item is of low value, I just refund in full and add the loss to my tax return.

ABQ325i · 11-10-2011, 09:11 PM

However, after just posting that I do have problems with some buyers, I've had computer repair stores returning the broken parts they are replacing claiming I sent them a broken part. I track serial numbers on high dollar parts now.

yakev724 · 11-10-2011, 09:24 PM

Quote:

Originally Posted by ABQ325i

However, after just posting that I do have problems with some buyers, I've had computer repair stores returning the broken parts they are replacing claiming I sent them a broken part. I track serial numbers on high dollar parts now.

just mark them inconspicuously with a sharpie and document with a photo.

Just sent back a set of $920 headlights with absolutely no problem. Didn't even have to pay return shipping.

BTM · 11-10-2011, 09:27 PM

My sister bought a pair of AKG Q701s and they shipped the wrong color. She brought it up, and they simply shipped the color she asked for, they didn't say not to return them, but they just shipped the correct ones. So after a while, she sold me the ones she didn't want (the better color IMO - black) for well below what they're worth. Been over a year, and they haven't asked about where the other headset is.

BayMoWe335 · 11-10-2011, 09:53 PM

For them, it's probably cheaper to let you keep a cheap item. Happened to me at least 3 times there.

Amazon is a really good company, but their stock is too expensive for me to get on board or I would love to invest.

HaZe_X · 11-10-2011, 11:18 PM

Reamind me of the time i ordered a Alienware M17x, price was just about 2k. I then decided I didn't want it 3 days later, They canceled and refunded my credit card. But guess what I find at my door a few days later, the laptop I ordered. They sent it and I never got billed for it...So essentially free laptop for me, which got sold.

Mahmood07 · 11-10-2011, 11:39 PM

I love amazon, i remember when bought my GoPro HD which costs $299, I added it to the cart and at checkout it came to $229

pimp4cheddar · 11-11-2011, 12:05 AM

I don't understand the math in the title...

Amazon (minus) Mind (equals) Blown?

rdub315 · 11-11-2011, 07:32 AM

Quote:

Originally Posted by pimp4cheddar

I don't understand the math in the title...

Amazon (minus) Mind (equals) Blown?

haaaaaa yeah I was like WTF when I read it, too.

BMWinNorthdakota · 11-11-2011, 07:41 AM

Amazon and companies alike are amazing. I don't know if you have ever shopped at Zappos, but their culture and service is very similar (now owned by amazon)

If any of you guys are interested in business/customer service... Pick up Tony's "Delivering Happiness". He's the CEO of Zappos and a brilliant individual at that.

http://www.amazon.com/Delivering-Hap.../dp/0446563048

koreez88 · 11-11-2011, 11:41 AM

I love amazon.

11-10-2011, 07:30 PM	#1
iBoost Retired e90post Member 135 Rep 3,038 Posts Drives: real slow Join Date: Nov 2009 Location: Las Vegas iTrader: (13)	Amazon.com - Mind=Blown Just wanted to share a little experience that just happened to me. I ordered a wrong size tube for my road bike tire and I requested to return it.. Then the next screen said: "Since you're a valued customer, keep the product, its on us." So im getting my money back and dont even have to bother dropping it of for shipping, fukking awesome! I love you Amazon. That's all folks. yeah cool story bro, tell it again.
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11-10-2011, 07:37 PM	#2
infinitekidM2C Major General 4206 Rep 5,728 Posts Drives: 2019 M2 Competition Join Date: Nov 2007 Location: Orange County, CA iTrader: (4) Garage List 2019 M2 COMPETITION [9.50] 2008 135i (my old car) [7.39]	So you're one of "those guys" eh? Good stuff be happening to you and shite.
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11-10-2011, 07:37 PM	#3
Impervious UNC FTW 27 Rep 741 Posts Drives: Black Sapphire 135i Join Date: Dec 2010 Location: NC iTrader: (0)	Awesome, good to see some decent customer service. It's a rarity these days!
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11-10-2011, 07:39 PM	#4
Kroy Brigadier General 173 Rep 3,032 Posts Drives: E90 Join Date: Jul 2009 Location: Los Angeles, CA iTrader: (1)	just curious are you a prime member or regular member? also, what was the cost of the wrong item? good for you though.
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11-10-2011, 07:41 PM	#5
Spool ****** 556 Rep 6,169 Posts Drives: A few Join Date: Apr 2007 Location: DC Metro iTrader: (24)	those tubes cost like 3 bucks...now if you got the wrong t.v....you're SOL __________________ MKIV 6spd 1000hp Club
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11-10-2011, 07:56 PM	#6
yakev724 Brigadier General 231 Rep 3,561 Posts Drives: 15 S3 Join Date: Jul 2010 Location: NYC iTrader: (49)	They've shipped double orders to me twice or thrice before, refused a return.
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11-10-2011, 08:29 PM	#9
The Ghost of Tom Joad Banned 20 Rep 44 Posts Drives: B744 Join Date: Oct 2011 Location: Up In The Air iTrader: (0)	I spend more money with amazon than any other company for reasons like this.
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11-10-2011, 08:31 PM	#10
bmw-nj Captain 99 Rep 700 Posts Drives: 2014 BMW 335 xdrive M sport Join Date: Apr 2011 Location: Hillsborough, NJ iTrader: (1)	I limit my online shopping to amazon and eBay. Needless to say I have never had an issue with amazon. EBay on the other hand is a different story.
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11-10-2011, 09:08 PM	#12
ABQ325i Private First Class 14 Rep 158 Posts Drives: 08 E60 535i + 06 E90 330i Join Date: Apr 2010 Location: Albuquerque iTrader: (4) Garage List 2008 535i [0.00] 2006 330i [0.00]	I don't understand eBay sellers who sell something which is broken, doesn't work or just send the wrong item then argue the fact to try to get out of refunding. If I make a mistake on eBay, if something is shipped really late, or there is an issue and the item is of low value, I just refund in full and add the loss to my tax return.
	Appreciate 0 Quote

11-10-2011, 09:11 PM	#13
ABQ325i Private First Class 14 Rep 158 Posts Drives: 08 E60 535i + 06 E90 330i Join Date: Apr 2010 Location: Albuquerque iTrader: (4) Garage List 2008 535i [0.00] 2006 330i [0.00]	However, after just posting that I do have problems with some buyers, I've had computer repair stores returning the broken parts they are replacing claiming I sent them a broken part. I track serial numbers on high dollar parts now.
	Appreciate 0 Quote

11-10-2011, 09:27 PM	#15
BTM Banned 483 Rep 10,309 Posts Drives: A///MERICAN!!! Join Date: Mar 2010 Location: A///MERICA!!! iTrader: (11) Garage List 2007 BMW Z4 M Coupe [7.20]	My sister bought a pair of AKG Q701s and they shipped the wrong color. She brought it up, and they simply shipped the color she asked for, they didn't say not to return them, but they just shipped the correct ones. So after a while, she sold me the ones she didn't want (the better color IMO - black) for well below what they're worth. Been over a year, and they haven't asked about where the other headset is.
	Appreciate 0 Quote

11-10-2011, 09:53 PM	#16
BayMoWe335 Colonel 1174 Rep 2,132 Posts Drives: 2010 E92 335i 6MT Join Date: Aug 2009 Location: US iTrader: (0)	For them, it's probably cheaper to let you keep a cheap item. Happened to me at least 3 times there. Amazon is a really good company, but their stock is too expensive for me to get on board or I would love to invest.
	Appreciate 0 Quote

11-10-2011, 11:18 PM	#17
HaZe_X Second Lieutenant 24 Rep 251 Posts Drives: 2011 335is Join Date: Apr 2011 Location: New Jersey iTrader: (0)	Reamind me of the time i ordered a Alienware M17x, price was just about 2k. I then decided I didn't want it 3 days later, They canceled and refunded my credit card. But guess what I find at my door a few days later, the laptop I ordered. They sent it and I never got billed for it...So essentially free laptop for me, which got sold. __________________ 2011 335is Le Mans Blue l Black Interior l Convenience Package l iDrive l Heated Seats l Manual Trans l PROcede V5 l BMS DCI l ETS ChargePipe l Synapse BOV l Order Date: 4/12/11 Delivery: 5/30/11
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11-10-2011, 11:39 PM	#18
Mahmood07 Captain 86 Rep 856 Posts Drives: E92 M3 + F85 X5M Join Date: Sep 2009 Location: Boston->San Diego->Bahrain iTrader: (0)	I love amazon, i remember when bought my GoPro HD which costs $299, I added it to the cart and at checkout it came to $229 __________________ ///M3 Mods: \| Eisenmann Race Exhaust \| Primary Cats Delete (TTP) \| ESS Tune \| 19" Advan RS \| Eibach Springs \| MS Air Filter \| BMW Perf. Spoiler \| BMW Perf. Splitters \| Euro LCI Tail lights \| Angel iBright v.3.0 \| 20% Tint \| Matte black Kidney Grills \| CF Side Gills \| Painted Reflectors \| Black M3 emblem
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11-11-2011, 12:05 AM	#19
pimp4cheddar El Capitán 521 Rep 2,652 Posts Drives: BSM X3M Join Date: Jul 2011 Location: USA iTrader: (25)	I don't understand the math in the title... Amazon (minus) Mind (equals) Blown?
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11-11-2011, 07:41 AM	#21
BMWinNorthdakota Banned 244 Rep 1,106 Posts Drives: 2007 bmw 335i e90 Join Date: Jun 2009 Location: Fargo ND iTrader: (0)	Amazon and companies alike are amazing. I don't know if you have ever shopped at Zappos, but their culture and service is very similar (now owned by amazon) If any of you guys are interested in business/customer service... Pick up Tony's "Delivering Happiness". He's the CEO of Zappos and a brilliant individual at that. http://www.amazon.com/Delivering-Hap.../dp/0446563048
	Appreciate 0 Quote

11-11-2011, 11:41 AM	#22
koreez88 Всем привет ;) 146 Rep 3,358 Posts Drives: Tesla Join Date: Jan 2007 Location: USA iTrader: (12)	I love amazon.
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