Is every fox red interior a different color?

LimiTed · 04-13-2012, 01:16 AM

New owner here. Picked up my car a little less than a month ago from Steve Thomas BMW. Great buying experience and I would like to thank GOLFFRR, Ryan, and the team over there for everything. The car did however have a manufacturing defect in the extended leather. I don't live close enough to take it back so I went to a local dealer where we get our other cars serviced. They had a BMW rep come out and check the defect and agree that it isn't normal. Now the dealer said they could have an upolstery guy come out and try to fix the dash and that's what I should do. The other option would be to get a new piece, however they say that if I do, there's a chance that it won't match because the leather for the car is dyed all at once and replacement pieces are different colors. Does anyone know if there's any truth to this? I'm not too thrilled that I paid for an option that with either route probably won't look right. Shelling out 75k for a car, I would expect that it would be their responsibility to make sure that the end product is as promised. The dealer is going to call me back when they can schedule their interior guy. Im wondering if this is BS so that they don't have to order a new part? Thanks in advance for any input/advice

dom_cmh · 04-13-2012, 04:29 AM

Quote:

Originally Posted by LimiTed

New owner here. Picked up my car a little less than a month ago from Steve Thomas BMW. Great buying experience and I would like to thank GOLFFRR, Ryan, and the team over there for everything. The car did however have a manufacturing defect in the extended leather. I don't live close enough to take it back so I went to a local dealer where we get our other cars serviced. They had a BMW rep come out and check the defect and agree that it isn't normal. Now the dealer said they could have an upolstery guy come out and try to fix the dash and that's what I should do. The other option would be to get a new piece, however they say that if I do, there's a chance that it won't match because the leather for the car is dyed all at once and replacement pieces are different colors. Does anyone know if there's any truth to this? I'm not too thrilled that I paid for an option that with either route probably won't look right. Shelling out 75k for a car, I would expect that it would be their responsibility to make sure that the end product is as promised. The dealer is going to call me back when they can schedule their interior guy. Im wondering if this is BS so that they don't have to order a new part? Thanks in advance for any input/advice

I have a Fox Red interior and just had my center armrest replaced under warranty. It does look a little bit different. Nobody but me will notice though. Also I attribute some of it to the fact it has never seen any leather conditioner like the rest of the seats. It's mostly more dull looking so next time I treat the leather it might blend more. I guess in your case it depends on how bad the defect is you mention.

FVM3 · 04-13-2012, 06:14 AM

any photo?

KIS · 04-13-2012, 06:41 AM

BMW's explanation sounds reasonable. I've had a leather guy correct problems on my cars over the years, and they can do a flawless job. The first time I used one for a problem with my Porsche produced amazing results.

iamcpap · 04-13-2012, 09:24 AM

If it were me, I would get the piece replaced and if it didn't match to your liking upon arrival, have the leather guy come out. No harm in trying both routes...

GOLFFRR · 04-13-2012, 09:38 AM

If you need anything from us just let Ryan or myself know and we will take care of it.

rbk1115 · 04-13-2012, 09:51 AM

LimiTed,

I had both front seat covers (where your back rests) replaced under warranty as there was a defect in the stitching in the same spot on both seats. My car is a MY2009 (purchased 3/2009) with Fox Red Leather and this work was done in December of 2010. My car only had about 9500 miles at the time, has tinted windows all around, and is always garaged. Thus, the amount of color fading in the leather, if any, is quite minimal. The BMW Rep came and approved the warranty work. There was no talk of color mismatch, etc. BMW of San Diego replaced the seat covers and from what I could tell, there was no difference in color from the seat bottom and the new seat back for each side. I had a couple of other people look as well and they could not tell. In addition to the seat cover replacements, they installed the seat stowbacks with the storage nets. Sedans don't come with these nets. It was a win/win situation and things have been great since. Good luck!

crabman · 04-13-2012, 10:09 AM

I get it replaced if I were to find myself in your shoes.

ksflatlander · 04-13-2012, 10:44 AM

I'd let them try to fix it with the understanding that if it's not to your approval, they order the new part.

With it being the dash and not next to the seats, if there is a slight difference nobody would notice. I suspect the rep is telling you that to scare you a bit so that you'll go along with the repair route as that's obviously cheaper for them.

tico1028 · 04-13-2012, 10:50 AM

Return the car. Get a new one. You received a defective good that can't properly be remedied.

jphughan · 04-13-2012, 12:12 PM

Yes, what they're saying is true and applies to several dyed materials. That's why people refer to getting things that were "dyed from the same lot" because variances in the material or more likely the composition of the dye can always introduce slight differences in the final color. This happens a lot with fabrics as well so you might find people talking about that in terms of curtains, napkins, etc.

That said though, Fox Red has nowhere NEAR the level of variance you find in online pictures; that's just different cameras under different lighting, and only a tiny percentage of them reflect its true color. For some reason Fox Red is very difficult to capture well on camera.

nick3753 · 04-13-2012, 12:19 PM

Quote:

Originally Posted by ksflatlander

I'd let them try to fix it with the understanding that if it's not to your approval, they order the new part.

With it being the dash and not next to the seats, if there is a slight difference nobody would notice. I suspect the rep is telling you that to scare you a bit so that you'll go along with the repair route as that's obviously cheaper for them.

This^

Kavrocks · 04-13-2012, 12:32 PM

My car only had about 9500 miles at the time, has tinted windows all around, and is always garaged. Thus, the amount of color fading in the leather, if any, is quite minimal. The BMW Rep came and approved the warranty work.

THE TECH · 04-13-2012, 12:50 PM

Quote:

Originally Posted by ksflatlander

I'd let them try to fix it with the understanding that if it's not to your approval, they order the new part.

With it being the dash and not next to the seats, if there is a slight difference nobody would notice. I suspect the rep is telling you that to scare you a bit so that you'll go along with the repair route as that's obviously cheaper for them.

I agree for the most part.

As far as what's more costly, it doesn't matter for the dealer as this will be a warranty coverage item.

04-13-2012, 01:16 AM	#1
LimiTed Second Lieutenant 57 Rep 262 Posts Drives: Slow Join Date: Apr 2009 Location: Chicago iTrader: (0)	Is every fox red interior a different color? New owner here. Picked up my car a little less than a month ago from Steve Thomas BMW. Great buying experience and I would like to thank GOLFFRR, Ryan, and the team over there for everything. The car did however have a manufacturing defect in the extended leather. I don't live close enough to take it back so I went to a local dealer where we get our other cars serviced. They had a BMW rep come out and check the defect and agree that it isn't normal. Now the dealer said they could have an upolstery guy come out and try to fix the dash and that's what I should do. The other option would be to get a new piece, however they say that if I do, there's a chance that it won't match because the leather for the car is dyed all at once and replacement pieces are different colors. Does anyone know if there's any truth to this? I'm not too thrilled that I paid for an option that with either route probably won't look right. Shelling out 75k for a car, I would expect that it would be their responsibility to make sure that the end product is as promised. The dealer is going to call me back when they can schedule their interior guy. Im wondering if this is BS so that they don't have to order a new part? Thanks in advance for any input/advice
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04-13-2012, 06:14 AM	#3
FVM3 Major General 273 Rep 5,751 Posts Drives: e92 m3, f30 328i Join Date: Sep 2010 Location: Los Angeles iTrader: (2)	any photo?
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04-13-2012, 06:41 AM	#4
KIS Lieutenant 38 Rep 543 Posts Drives: 2015 Jaguar F Type R Join Date: Sep 2010 Location: Houston, Texas iTrader: (0)	BMW's explanation sounds reasonable. I've had a leather guy correct problems on my cars over the years, and they can do a flawless job. The first time I used one for a problem with my Porsche produced amazing results.
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04-13-2012, 09:24 AM	#5
iamcpap Captain 53 Rep 920 Posts Drives: 2010 BMW X5M Join Date: Nov 2011 Location: Chicago, IL iTrader: (7)	If it were me, I would get the piece replaced and if it didn't match to your liking upon arrival, have the leather guy come out. No harm in trying both routes... __________________ 2010 E70 X5M \| Black \| Black \| Stock for now. 2008 E90 M3 \| Interlagos Blue \| Speed Cloth \| Sold 2011 E92 M3 ZCP \| Space Grey \| Black \| Sold
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04-13-2012, 09:38 AM	#6
GOLFFRR 10816 Rep 27,599 Posts Drives: GOLFFRR cart Join Date: Mar 2009 Location: we sell BMWs to "ALL" US states iTrader: (4)	If you need anything from us just let Ryan or myself know and we will take care of it. __________________ BEFORE YOU BUY YOUR NEXT BMW, EMAIL OUR GUY KOTE FIRST! Kote M Sales:Kotem@bmwofcamarillo.com Cell:805-368-9101 vipfinance@bmwofcamarillo.com for warranties!
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04-13-2012, 09:51 AM	#7
rbk1115 Lieutenant 14 Rep 527 Posts Drives: Acuras & BMWs Join Date: Mar 2009 Location: San Diego, CA iTrader: (0) Garage List 2014 Mazda3 i Touri ... [0.00] 2013 BMW 535i Sedan [0.00] 2009 BMW M3 Sedan [0.00]	LimiTed, I had both front seat covers (where your back rests) replaced under warranty as there was a defect in the stitching in the same spot on both seats. My car is a MY2009 (purchased 3/2009) with Fox Red Leather and this work was done in December of 2010. My car only had about 9500 miles at the time, has tinted windows all around, and is always garaged. Thus, the amount of color fading in the leather, if any, is quite minimal. The BMW Rep came and approved the warranty work. There was no talk of color mismatch, etc. BMW of San Diego replaced the seat covers and from what I could tell, there was no difference in color from the seat bottom and the new seat back for each side. I had a couple of other people look as well and they could not tell. In addition to the seat cover replacements, they installed the seat stowbacks with the storage nets. Sedans don't come with these nets. It was a win/win situation and things have been great since. Good luck! __________________ 2009 BMW M3 Sedan 2013 BMW 535i M Sport Sedan 2014 Mazda3 i Touring Sedan
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04-13-2012, 10:09 AM	#8
crabman Captain 206 Rep 890 Posts Drives: 2024 X5M Join Date: Dec 2011 Location: WA iTrader: (0)	I get it replaced if I were to find myself in your shoes.
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04-13-2012, 10:44 AM	#9
ksflatlander Second Lieutenant 10 Rep 261 Posts Drives: 2011 E90 M3 Join Date: Feb 2012 Location: Lawrence, KS iTrader: (0)	I'd let them try to fix it with the understanding that if it's not to your approval, they order the new part. With it being the dash and not next to the seats, if there is a slight difference nobody would notice. I suspect the rep is telling you that to scare you a bit so that you'll go along with the repair route as that's obviously cheaper for them. __________________ . 2011 E90, Melbourne Red, Bamboo, DCT, Premium, Comfort, Cold, Enhanced Stereo, Apps "I don't drive fast, I just fly low."
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04-13-2012, 10:50 AM	#10
tico1028 Lieutenant 124 Rep 507 Posts Drives: F83 M4 - MG Join Date: Jul 2010 Location: Miami iTrader: (0)	Return the car. Get a new one. You received a defective good that can't properly be remedied.
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04-13-2012, 12:12 PM	#11
jphughan Brigadier General 594 Rep 4,488 Posts Drives: '16 Cayman GT4 Join Date: Mar 2011 Location: Austin, TX iTrader: (0)	Yes, what they're saying is true and applies to several dyed materials. That's why people refer to getting things that were "dyed from the same lot" because variances in the material or more likely the composition of the dye can always introduce slight differences in the final color. This happens a lot with fabrics as well so you might find people talking about that in terms of curtains, napkins, etc. That said though, Fox Red has nowhere NEAR the level of variance you find in online pictures; that's just different cameras under different lighting, and only a tiny percentage of them reflect its true color. For some reason Fox Red is very difficult to capture well on camera. __________________ '16 Cayman GT4 (delivery pics, comparison to E92 M3 write-up) Gone but not forgotten: '11.75 M3 E92 Le Mans \| Black Nov w/ Alum \| 6MT (owned 5/2011 - 11/2015) Last edited by jphughan; 04-13-2012 at 12:19 PM..
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04-13-2012, 12:32 PM	#13
Kavrocks New Member 0 Rep 15 Posts Drives: toyoto Join Date: Apr 2012 Location: cork iTrader: (0)	My car only had about 9500 miles at the time, has tinted windows all around, and is always garaged. Thus, the amount of color fading in the leather, if any, is quite minimal. The BMW Rep came and approved the warranty work.
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