Tischer BMW: Damaged Package, no answer

[sin911]

UPDATE: Received new muffler via overnight shipping, the box came as solid as a rock!


Over the years I have dealt with various vendors, and only twice had I encountered any issues with any of them. AWE Tuning was the first one (200 CEL Cats failing) and this is the second time with Tischer BMW.

I have ordered the Edition Grills, Edition Gills and the M Performance Exhaust. The box of the exhaust was torn on multiple sides when I received it, and when I opened the box I saw one of the flaps on the passenger side to be bent. The exhaust system was poorly packaged on the sides for sure. For such a heavy system it should be boxed much better.

Anyways, I have been trying to reach Tischer since I have received the items on Wednesday. I have sent an e-mail on Wednesday, no reply. On Thursday, I had not received any e-mails again so I decided to give them a call. No one answered so I left a voice mail. Then I decided to try to reach Evan via PM on the forum. Still no e-mail, no call, nor a PM from them.

This exhaust system costs over $3k, and receiving it damaged is simply outrageous!

I don't like to expose people publicly, and rather deal with problems personally. We all know sh!t happens, but vendors should have the decency to fix these problems. It is simply irresponsible of them to say the least.

Here are some pictures I took:

[sin911]

Here are some additional pictures. As you can see the flap is bent in 2 points when it's supposed to straight and perpendicular to the cans.

Also, the pipe on the passenger side is bent as well.

[PhillyNate]

I agree. Having a $3k exhaust system sent damaged is totally unacceptable. I'd be pissed too. Good luck.

[GIdriver]

I'd be pissed as well. Hope Tischer can fix this for you soon.

[sin911]

Thanks guys, appreciate it.

Like I said, sh!t happens unfortunately. But it is the vendors responsibility to fix it.

I thought about sending it straight back, but the invoice says 20% restocking fee and I don't to pay restocking fee for no reason. I just want to replace it with one that is not damaged.

[tlp]

I understand your frustration. Mufflers get damaged during shipping all of the time. The damage that you have is completely reversible and will not affect the performance or aesthetics of the muffler. The bent tab is just a ground strap that probably stay "as is" or it could be bent back to the shape. The pipe itself can be easily bent back to shape with some pliers or a vise grip. You can go through the hassle of getting another one but there is the risk that that will receive damage as well even if its reinforced. Just my .02c.

[DJDeez]

Sorry to hear, I am confident Evan will get back to you once he's back to work! I have purchased several items from Tischer, customer service has been nothing short of brilliant in my dealings. I am genuinely sorry in regards to your situation, I will continue to support Tischer and hope others will as well.

[TopSpeedM3]

You should be upset with the shipping company not Tischer.. Honestly if it was me I would grab a pair of pliers fixe the minor bend to ground strap bracket fixes the other slip joint and move on. None of the issues you posted will effect the performance of the system or the apperarnce.

This happens everyday when shipping large items. Only way to prevent this 100% would be to build a wooden crate and charge 5 times the amount to ship it freight.

[m3an]

Originally Posted by tlp

I understand your frustration. Mufflers get damaged during shipping all of the time. The damage that you have is completely reversible and will not affect the performance or aesthetics of the muffler. The bent tab is just a ground strap that probably stay "as is" or it could be bent back to the shape. The pipe itself can be easily bent back to shape with some pliers or a vise grip. You can go through the hassle of getting another one but there is the risk that that will receive damage as well even if its reinforced. Just my .02c.

+1; while it sucks I have never had any issues with Tishcer and have bought ALOT of stuff from them. But really, it probaly took longer to make this post, when you could've put the muffler on. As the other guy said I wouldn't worry about the bent ground strap bracket as it'll work fine. The bent connecting pipe is not too bad either. I know it sucks to spend $$ and have shit happen, but that's just it, shit happens.

At least you're able to afford an M and a 3k muffler!

[tlp]

Also keep in mind that your muffler was shipped twice. Once to Tischer and then from Tischer to you. The packing materials and cardboard for heavy objects break down pretty quickly when the box is "over-handled".

[positiveions]

Originally Posted by tlp

Also keep in mind that your muffler was shipped twice. Once to Tischer and then from Tischer to you. The packing materials and cardboard for heavy objects break down pretty quickly when the box is "over-handled".

you are right. At least they should examine it before shipping it out to OP.

OP, i'm sure this will be taken care of.

[S65V8]

agree, Tischer will take care of it. They never answer the phone, it's normal, they should get back to you very soon. They also do Instant Message during biz hours, that works for instant response.

[sin911]

The thing that is most upsetting is the lack of a response, or even a simple apology! I find it disrespectful as a customer to not even care to reply back or give a simple phone call.

On the issue about shipping, I didn't choose the shipping company nor did I package the item. I think with some additional padding on the side of the box this would not have happened. It would be a simple and cost effective fix. The box is strong on the front and back faces, but really weak on the sides.

I don't think this should happen, and when it does it's the vendors responsibility to correct it.

[Krozi]

It's really no big deal. Just take some pliers to bend the tab back, and make the fitting round again with a little hammer work. Shit happens...yea Tisher could be a bit more helpful but what can you do?

It's not even Tishers fault. Those parts come boxed from BMW NA...not like Tisher boxes them individually. They also send out countless orders every day so might be a bit busy with emails.

[SAINT VAN ROCK]

Having a background in Transportation & Logistics Management, no one should settle for something shipped to them damaged as "shit happens, press on with it", regardless of the cost of the item or how minor the damage appears to be. To blame the shipping company is silly too (unless there is obvious mishandling)...items are supposed to be packaged accordingly to withstand delivery within the entire logistics network; from point of manufacture to consumer. A lot of people get paid good money to ensure proper packaging of products...it is a full time profession.

[Krozi]

Originally Posted by SAINT VAN ROCK

Having a background in Transportation & Logistics Management, no one should settle for something shipped to them damaged as "shit happens, press on with it", regardless of the cost of the item or how minor the damage appears to be. To blame the shipping company is silly too (unless there is obvious mishandling)...items are supposed to be packaged accordingly to withstand delivery within the entire logistics network; from point of manufacture to consumer. A lot of people get paid good money to ensure proper packaging of products...it is a full time profession.

You can spend a lot of time fighting the power and ensuring sweet sweet shipping justice... or cope with the problem at hand and pick up a couple tools and deal with it.

It's not like the exhaust is bent in half and has holes everywhere.

[SAINT VAN ROCK]

That is your opinion and you are entitled to it. By all means, if you are willing to settle for inferior packaging and "minor" damages as they may be, good on you. In my profession we take packaging seriously and I would want to know about issues like the one mentioned in this thread.

Originally Posted by Krozi

You can spend a lot of time fighting the power and ensuring sweet sweet shipping justice... or cope with the problem at hand and pick up a couple tools and deal with it.

It's not like the exhaust is bent in half and has holes everywhere.

[THE TECH]

I've had the performance muffler as well and BMW does a terrible job packaging it in the box.

[Evan@Tischer]

sin911 - apologies on the delay in reply, Jason and I were both out Friday, and I just got your PM today. Can I ask where you sent the email last week? Neither Jason or myself see an email from you regarding this last week...otherwise we would've immediately resolved this matter.

Regardless, we'll always fix issues like this, and will be happy to expedite a replacement for you at no charge, and also include a pre-paid return label for the damaged unit. Due to the volume of orders we handle daily, it's simply impossible for us to open and inspect every part that ships out - so it's hard to say if it was sent to us damaged, or happened during transit to you...but our apologies either way. (unfortunately shipping damages occur from time to time in this business..but we do have measures in place to resolve them as quickly as possible)

We'll send over a new UPS tracking # via email for you.

Thank you for your continued business and support m3post!

[sin911]

Evan, I have replied to your PM. Thank you for getting back to me.

E-mail has been sent to getbmwparts.com on July 11 at 3:52 PM

[Malek@MRF]

In defense of Tischer Parts, we have ordered an OEM Performance Muffler before, and upon delivery to our local dealership, it had the same issue with a bent tab.

I can confidently tell you that isn't a Tischer issue and that they will take care of it.

[Moxie]

50% off on the damaged one???? I joke -