Service department just made me <PUKE>

tjsabec · 01-10-2012, 07:47 AM

I bought my car in March CPOed. In July it was down 1 quart of oil, so i took it to the dealer. They performed annual low mileage yearly maintenance. In January I am down 1 quart again.

I decide to track the mileage between oil warnings, so I bring up my invoice from July.

I see what you see above and now I am sick. I obviously never looked at that before. Is there some slim chance that they always say that even though they really put 10w-60 in?

If they really put 10w-30 in... they are going to have to buy it back...

Echo M3 · 01-10-2012, 07:51 AM

Have them check the part #. If they messed up, it's their responsibility to fix it, not yours. You have clear documentation that it is their fault. If you're really worried, take it to an indy shop and have them take an oil sample. It might cost you a bit, but it would bring peace of mind.

Also, you should censor out your phone #, email ID and VIN # from that attached picture - not a great idea to let that information circulate on the internet, IMO.

Bubbles · 01-10-2012, 08:00 AM

YIKES!

tjsabec · 01-10-2012, 08:01 AM

Quote:

Originally Posted by pman10

Have them check the part #. If they messed up, it's their responsibility to fix it, not yours. You have clear documentation that it is their fault. If you're really worried, take it to an indy shop and have them take an oil sample. It might cost you a bit, but it would bring piece of mind.

Also, you should censor out your phone #, email ID and VIN # from that attached picture - not a great idea to let that information circulate on the internet, IMO.

Thanks for the heads up, didn't notice that stuff was on there. I was definitely going to do an oil analysis... I think that is the only way i'll know for sure. (I wouldn't admit it if I was them.)

///My5UV · 01-10-2012, 08:20 AM

Honestly, it's probably not going to make a huge difference. Definitely worth talking about before you go back there, though!

THE TECH · 01-10-2012, 08:20 AM

Hope it's just a typo.

Mr. ///M3 RD · 01-10-2012, 09:04 AM

I think something is not cosier here, perhaps the wrong computer selection was made here when they prepared your invoice.

It can happen easily most of that stuff is selected from "drop down lists" on there invoicing systems and it can easily happen. So I would check with them and ask for a corrected invoice or even go as far and demand a oil sample to be taken. Anyway that is what I would do.

My greatest concern would be the word "DIESEL" when the invoice states Oil 5W30 DIESEL

///My5UV · 01-10-2012, 09:14 AM

If they did put 5w30 it could explain why it's burning oil, but a couple quarts a year really isn't a big deal. If you're really scared, make them change the oil again and be specific about 10w60. It's a CPO car, it's probably had much worse done to it before. Enhance your calm, John Spartan.

SchnellM3 · 01-10-2012, 09:15 AM

I would be pretty pissed, I always go over my invoices before I sign or leave. I would have the analysis done, anyone can say it was a typo. The cost would be the peace of mind. You could also see if the dealer would cover any of the tests cost.

S65V8 · 01-10-2012, 09:19 AM

Indicate the dealership name here, so your local forum peeps avoid going there.

apecush · 01-10-2012, 09:23 AM

that isn't evident from the invoice?

robb7979 · 01-10-2012, 09:30 AM

I'd at least give them a chance to determine if it was in fact that oil. My 1200 mile invoice listed the wrong oil, but in my case they had the actual print out from when they drew the oil, and it was in fact correct.

The Avi · 01-10-2012, 09:42 AM

It's not a typo. The parts advisor keyed in the incorrect part number but I am pretty sure the tech put in the correct 10w-60 oil. The part number on the invoice is for a 335d, the tech would have caught it if he was given that oil.

I am the parts manager at a couple dealerships(unfortunately not BMW) and I don't want to say it happens all the time, but it happens.

Mr. ///M3 RD · 01-10-2012, 09:46 AM

Quote:

Originally Posted by apecush

that isn't evident from the invoice?

Under Description ..... the invoice states Oil 5W30 DIESEL

a burrito · 01-10-2012, 09:47 AM

Take a oil sample and if it is Diesel Oil than let the dealer know and ask them to fix it. If you have the right oil then just leave it alone.

If they start telling you that you're wrong and that you have the right oil in your car, talk to the service manager and the owner of the dealership. If they don't make it right then call a lawyer.

THE TECH · 01-10-2012, 09:51 AM

Like what's already been posted, take the time to get the oil sample. Peace of mind is priceless.

apecush · 01-10-2012, 10:29 AM

Quote:

Originally Posted by Rolf-Dieter

Under Description ..... the invoice states Oil 5W30 DIESEL

I was referring to the name of the dealership.

THE TECH · 01-10-2012, 10:30 AM

Quote:

Originally Posted by apecush

I was referring to the name of the dealership.

It's on the right side of the invoice.

apecush · 01-10-2012, 10:34 AM

Quote:

Originally Posted by THE TECH

It's on the right side of the invoice.

hence the "that isn't evident from the invoice?" comment.

tjsabec · 01-10-2012, 10:55 AM

I got a voice mail from the service manager stating it was a clerical error. He asked me to call him back to "discuss our options" which leads me to believe he is willing to prove it to me.

I called back and got voice mail... I left a message stating that an oil analysis during the next oil change should be a reasonable request.

I will post his response.

Mr. ///M3 RD · 01-10-2012, 10:57 AM

Quote:

Originally Posted by apecush

I was referring to the name of the dealership.

Oh I see.

Quote:

Originally Posted by tjsabec

I called back and got voice mail... I left a message stating that an oil analysis during the next oil change should be a reasonable request.

I will post his response.

Good and wise call on your behalf, if he is in doubt he will offer you a oil and filter change right now.

Mr. ///M3 RD · 01-10-2012, 11:12 AM

Quote:

Originally Posted by SehrSchnell

Go to an independent shop to do the oil analysis.

Are you thinking about internal damage if the incorrect oil was used during the service call?

01-10-2012, 07:47 AM	#1
tjsabec Captain 53 Rep 620 Posts Drives: 2008, e90, alpine white, 6mt Join Date: Aug 2011 Location: Morgantown, wv iTrader: (2)	Service department UPDATED I bought my car in March CPOed. In July it was down 1 quart of oil, so i took it to the dealer. They performed annual low mileage yearly maintenance. In January I am down 1 quart again. I decide to track the mileage between oil warnings, so I bring up my invoice from July. I see what you see above and now I am sick. I obviously never looked at that before. Is there some slim chance that they always say that even though they really put 10w-60 in? If they really put 10w-30 in... they are going to have to buy it back... Last edited by tjsabec; 03-27-2012 at 08:18 PM.. Reason: updated
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01-10-2012, 07:51 AM	#2
Echo M3 Major 123 Rep 1,432 Posts Drives: E90 M3 Join Date: Sep 2009 Location: NY iTrader: (0)	Have them check the part #. If they messed up, it's their responsibility to fix it, not yours. You have clear documentation that it is their fault. If you're really worried, take it to an indy shop and have them take an oil sample. It might cost you a bit, but it would bring peace of mind. Also, you should censor out your phone #, email ID and VIN # from that attached picture - not a great idea to let that information circulate on the internet, IMO. Last edited by Echo M3; 01-10-2012 at 08:15 AM..
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01-10-2012, 08:00 AM	#3
Bubbles Brigadier General 2753 Rep 4,445 Posts Drives: Green Bastard Join Date: Jun 2007 Location: Bishop Bend iTrader: (3)	YIKES! __________________
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01-10-2012, 08:20 AM	#5
///My5UV Lurker 78 Rep 812 Posts Drives: YMB F80, SS E90 Join Date: Nov 2010 Location: Austin iTrader: (0)	Honestly, it's probably not going to make a huge difference. Definitely worth talking about before you go back there, though! __________________
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01-10-2012, 08:20 AM	#6
THE TECH BimmerPost Supporting Vendor 307 Rep 13,093 Posts Drives: BPMsport 2012 E92 M3 Join Date: Jun 2011 Location: Kansas iTrader: (45) Garage List 2013 Nissan GTR [0.00] 2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00]	Hope it's just a typo.
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01-10-2012, 09:04 AM	#7
Mr. ///M3 RD Happy Camper 612 Rep 7,869 Posts Drives: C63 AMG & 280 SL on Weekends : Join Date: May 2010 Location: GTA, Ontario - Canada iTrader: (0) Garage List 1969 Restored Merce ... [7.50] 2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59]	I think something is not cosier here, perhaps the wrong computer selection was made here when they prepared your invoice. It can happen easily most of that stuff is selected from "drop down lists" on there invoicing systems and it can easily happen. So I would check with them and ask for a corrected invoice or even go as far and demand a oil sample to be taken. Anyway that is what I would do. My greatest concern would be the word "DIESEL" when the invoice states Oil 5W30 DIESEL __________________ Cheers, Rolf-Dieter Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found
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01-10-2012, 09:14 AM	#8
///My5UV Lurker 78 Rep 812 Posts Drives: YMB F80, SS E90 Join Date: Nov 2010 Location: Austin iTrader: (0)	If they did put 5w30 it could explain why it's burning oil, but a couple quarts a year really isn't a big deal. If you're really scared, make them change the oil again and be specific about 10w60. It's a CPO car, it's probably had much worse done to it before. Enhance your calm, John Spartan. __________________
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01-10-2012, 09:15 AM	#9
SchnellM3 Digger 207 Rep 2,619 Posts Drives: 03 E46 M3 Join Date: Jun 2009 Location: Pa iTrader: (5) Garage List 2003 BMW E46 M3 Tra ... [8.00] 2009 BMW E92 M3 [8.30] 2009 Yamaha R1 (FOR ... [9.50]	I would be pretty pissed, I always go over my invoices before I sign or leave. I would have the analysis done, anyone can say it was a typo. The cost would be the peace of mind. You could also see if the dealer would cover any of the tests cost. __________________ 2009 E92 M3 /// Melbourne Red /// Fox Red /// M DKG Full Innotech Exhaust - DINAN Intake - IND Engine Bay Appearance - IND Hand Stitched Boot Covers - and much more....
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01-10-2012, 09:19 AM	#10
S65V8 _ 808 Rep 3,160 Posts Drives: ... Join Date: Apr 2009 Location: Los Angeles, CA iTrader: (10)	Indicate the dealership name here, so your local forum peeps avoid going there.
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01-10-2012, 09:23 AM	#11
apecush Lieutenant 30 Rep 521 Posts Drives: 2008 E90 M3 Join Date: Aug 2011 Location: Edmonton iTrader: (2)	that isn't evident from the invoice?
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01-10-2012, 09:30 AM	#12
robb7979 Second Lieutenant 7 Rep 265 Posts Drives: 2011 e90 M3 Join Date: Jul 2011 Location: TX iTrader: (0)	I'd at least give them a chance to determine if it was in fact that oil. My 1200 mile invoice listed the wrong oil, but in my case they had the actual print out from when they drew the oil, and it was in fact correct.
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01-10-2012, 09:42 AM	#13
The Avi Boosted Jew 4 Rep 38 Posts Drives: 2008 Interlagos Blue M3 Join Date: Jun 2008 Location: San Francisco, CA iTrader: (1)	It's not a typo. The parts advisor keyed in the incorrect part number but I am pretty sure the tech put in the correct 10w-60 oil. The part number on the invoice is for a 335d, the tech would have caught it if he was given that oil. I am the parts manager at a couple dealerships(unfortunately not BMW) and I don't want to say it happens all the time, but it happens. __________________ 2008 Interlagos Blue E92 M3, 6MT, carbon fiber roof/trim, Meagan Racing Exhaust, Active short shifter, Active crank pulley, Active software, Red RPI Scoops
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01-10-2012, 09:47 AM	#15
a burrito Lieutenant Colonel 56 Rep 1,962 Posts Drives: Urus, 958.2 TTS, 997 S Join Date: May 2005 Location: Irvine, CA iTrader: (1)	Take a oil sample and if it is Diesel Oil than let the dealer know and ask them to fix it. If you have the right oil then just leave it alone. If they start telling you that you're wrong and that you have the right oil in your car, talk to the service manager and the owner of the dealership. If they don't make it right then call a lawyer. __________________ Peanut Butter Chunky
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01-10-2012, 09:51 AM	#16
THE TECH BimmerPost Supporting Vendor 307 Rep 13,093 Posts Drives: BPMsport 2012 E92 M3 Join Date: Jun 2011 Location: Kansas iTrader: (45) Garage List 2013 Nissan GTR [0.00] 2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00]	Like what's already been posted, take the time to get the oil sample. Peace of mind is priceless.
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01-10-2012, 10:55 AM	#20
tjsabec Captain 53 Rep 620 Posts Drives: 2008, e90, alpine white, 6mt Join Date: Aug 2011 Location: Morgantown, wv iTrader: (2)	I got a voice mail from the service manager stating it was a clerical error. He asked me to call him back to "discuss our options" which leads me to believe he is willing to prove it to me. I called back and got voice mail... I left a message stating that an oil analysis during the next oil change should be a reasonable request. I will post his response.
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